Urban Bubble estate agents in London, Wandsworth, Hove and 1 more

★★★★★ 5/5

Google

Rating only, no written review.

Jaysen · 23 January 2024 · Urban Bubble Wandsworth

★★★★★ 1/5

Google

It was a mistake using this company, the staff are so rude as if they are giving you the flat for free. for those who are hiring i do not suggest you hire any of the staff

Green · 23 January 2024 · Urban Bubble Wandsworth

★★★★★ 1/5

Google

The worst company ever! Never respond to your emails and can never be reached on the phone. Never sort your problems and just terrible experience from start to finish! If I could choose 0 stars I would.

Rhiannon · 23 January 2024 · Urban Bubble Wandsworth

★★★★★ 1/5

Google

Awful company, holding my deposit hostage 6 months after leaving the property! When you call, they keep saying someone will call you back, and no one does.

Aishah · 23 January 2024 · Urban Bubble Wandsworth

★★★★★ 1/5

Google

Absolute nightmare of a company to deal with. Resided at TheHeart apartments for a year and experienced hot water outages for 5-6 weeks in total. Absolutely no communications nor compensation whatsoever! After you leave having the deposit refunded is a miserable endeavour. You are robbed in lieu of cleaning and maintenance fee even if they’re OWN report will show the property been left in a very decent condition. It’s been 2 months since I’ve moved out and still waiting to get my deposit. Communication is really poor and lazy. Please stay away from any properties managed by this company.

Vishal · 23 January 2024 · Urban Bubble Wandsworth

★★★★★ 5/5

Google

Meeting Mark, the building manager today made my first day at Vantage so smooth.He was super helpful,patient. Though his duty hours were over, he took the trouble showing me around(got all meter readings),car park,ensured I had got a few sets of keys.Arranged for rubbish removal(mattress,etc) in a short time.Many loose ends tied in one day.Cannot thank him enough.Very efficient.

Bidisha · 23 January 2024 · Urban Bubble Wandsworth

★★★★★ 5/5

Google

Rating only, no written review.

Jaysen · 22 January 2024 · Urban Bubble London (Patcham Terrace)

★★★★★ 1/5

Google

It was a mistake using this company, the staff are so rude as if they are giving you the flat for free. for those who are hiring i do not suggest you hire any of the staff

Green · 22 January 2024 · Urban Bubble London (Patcham Terrace)

★★★★★ 1/5

Google

The worst company ever! Never respond to your emails and can never be reached on the phone. Never sort your problems and just terrible experience from start to finish! If I could choose 0 stars I would.

Rhiannon · 22 January 2024 · Urban Bubble London (Patcham Terrace)

★★★★★ 1/5

Google

Awful company, holding my deposit hostage 6 months after leaving the property! When you call, they keep saying someone will call you back, and no one does.

Aishah · 22 January 2024 · Urban Bubble London (Patcham Terrace)

★★★★★ 1/5

Google

Absolute nightmare of a company to deal with. Resided at TheHeart apartments for a year and experienced hot water outages for 5-6 weeks in total. Absolutely no communications nor compensation whatsoever! After you leave having the deposit refunded is a miserable endeavour. You are robbed in lieu of cleaning and maintenance fee even if they’re OWN report will show the property been left in a very decent condition. It’s been 2 months since I’ve moved out and still waiting to get my deposit. Communication is really poor and lazy. Please stay away from any properties managed by this company.

Vishal · 22 January 2024 · Urban Bubble London (Patcham Terrace)

★★★★★ 5/5

Google

Meeting Mark, the building manager today made my first day at Vantage so smooth.He was super helpful,patient. Though his duty hours were over, he took the trouble showing me around(got all meter readings),car park,ensured I had got a few sets of keys.Arranged for rubbish removal(mattress,etc) in a short time.Many loose ends tied in one day.Cannot thank him enough.Very efficient.

Bidisha · 22 January 2024 · Urban Bubble London (Patcham Terrace)

★★★★★ 3/5

Trustpilot

Adeeb Ahmed have been a great help.

Adeeb Ahmed have been a great help in assisting the Landlord to follow-up with the tenant for rent arrears. He understands the frustration that any Landlord have in such situations. Payment of rent timely and follow-ups with the tenants are the key responsibilities of any Property Manager. Urbanbubble can do better, going forward.

FC · 17 January 2024 · Urban Bubble Hove

★★★★★ 1/5

Trustpilot

Fire Door Survey Fiasco: Two Months, No Answers!

I first reached out to them about the fire door survey in early November 2023. The property management team insisted on checking with the project management team for a straightforward answer. It's been two infuriating months, and despite my persistent efforts to get an update, they have failed to provide any response! I absolutely would not recommend this to anyone! This level of incompetence and disregard for landlord concerns is beyond frustrating!

H · 14 January 2024 · Urban Bubble Hove

★★★★★ 1/5

Trustpilot

Crap service from Urbanbubble

I have an outstanding rent since May 2023. I have started chasing this rent since July 2023 and the urbanbubble team has not been able to address my request despite my continuous weekly emails and calls. The tenant has left. The team for the past few months took no action (not sure the tenant deposit still available) and not even responding to my email. I am kept in the dark for so long. So, I don’t know what they do for the fee they take every month. It’s extremely frustrating!!!!!!

RT · 12 January 2024 · Urban Bubble Hove

★★★★★ 5/5

Google

John is always helpful and reliable. Thanks for doing a new fob for us so quickly. From Camille and Dan. No 17

Daniel · 9 January 2024 · Urban Bubble London (Smugglers Way)

★★★★★ 5/5

Google

Mark has been brilliant. Whenever I’ve had a question he has always helped as quickly as he can and with a friendly manner!

Jack · 9 January 2024 · Urban Bubble London (Smugglers Way)

★★★★★ 5/5

Google

I am a landlord owning a property under urbanbubble's management, since on boarded with Lei, she has been very supportive and responsive for my enquiries. Credits to Freya who has been looking after our bills etc, nice team to deal with.

Tong · 9 January 2024 · Urban Bubble London (Smugglers Way)

★★★★★ 5/5

Google

Wentwood is kept spotless Jana is always a positive and friendly face who is happy to help.Every parcel i ever ordered was received and keep safely ,she is very helpful with receiving meter readings and nothing is big task for her

Adam · 28 December 2023 · Urban Bubble London (Smugglers Way)

★★★★★ 1/5

Google

This letting agency recently changed management but the new one is as bad as the last one. Nothing has improved since the new management under Kate Campbell took over mid this year. They tried to trick me in staying with them by pretending they will improve their service but it´s all a big lie. Landlord be very careful and don´t use this agency for your properties. They do not respond to emails or calls or answer any questions clearly. They put tenants that don´t have income in my flat without going through the proper guarantor contracting procedure nor did they demand any rent payment in advance. The worst part is that they did all this without informing me and simply signed the tenancy contract on my behalf. As a result these unqualified tenants moved into my flat without my knowledge about their financial situations and ran away with six months of overdue rent and significant damages to the flat. In addition the agency told me that they were going to withhold tenant deposit for the missing rent and flat damages but in the end I have never received the deposit money because UB claimed the money was sent to the wrong bank account! This is effectively theft. If anyone has similarly bad experiences with this agency and intend to sue them, please get in touch and we can take legal actions together against this agency. If anyone is considering buying property from developer Salboy, also think twice as Salboy works with Urbanbubble on property letting and building management services.

Stella · 28 December 2023 · Urban Bubble London (Smugglers Way)

★★★★★ 1/5

Google

Has been 4 months since we moved out of the property and they owe us at least £1100 that they have not returned. Every email and call gets ignored. Owe my roommate money from a faulty door handle they told her to call a specific locksmith stating she would be refunded the cost and 6 months later still nothing. Absolutely unacceptable

Georgia · 28 December 2023 · Urban Bubble London (Smugglers Way)

★★★★★ 5/5

Google

Mark, the Building Manager at Vantage Quay is incredible!! Really friendly and helpful and always quick to respond and resolve any issues!! We had a problem with our door we had been trying to fix (without much success) and within ten minutes of asking him if he knew anything about the mechanism, he had come up and fixed it!! Great member of the team and so glad we have him on site!!

Matthew · 28 December 2023 · Urban Bubble London (Smugglers Way)

★★★★★ 1/5

Google

I reported my bed being broken in January (the base has completely sunk in as it's held only with fabric) - it's now December. I've chased multiple times and I have no update or even as little as a response from this agency. I've tried calling, emailing, chasing via the residents portal, speaking to the staff in my building, yet nothing. I have scoliosis and extremely severe back pain, which has gotten much worse thanks to the incompetence of this agency. Avoid them at all costs, when I moved in I didn't even have a bed - or any furniture for that matter - for over a month. They also still charge me rent on the wrong day after chasing it since the day I moved in. They even got permission from the landlord to take it on the day I requested yet they still try to take it early and send me threats of being in arrears every month over it.

Mollie · 28 December 2023 · Urban Bubble London (Smugglers Way)

★★★★★ 5/5

Google

Meeting Mark, the building manager today made my first day at Vantage so smooth.He was super helpful,patient. Though his duty hours were over, he took the trouble showing me around(got all meter readings),car park,ensured I had got a few sets of keys.Arranged for rubbish removal(mattress,etc) in a short time.Many loose ends tied in one day.Cannot thank him enough.Very efficient.

Bidisha · 28 December 2023 · Urban Bubble London (Smugglers Way)