Urban Bubble estate agents in London, Wandsworth, Hove and 1 more

★★★★★ 5/5

Trustpilot

Keep up the good work, Adeeb Ahmed 💪👍

I’m here to give a 5 Star review to ADEEB AHMED for his prompt reply to my emails and his quick actions to check on the issues with my rentals. Indeed TWICE he has helped me!! (October 2023 and March 2024)…. Thank you Adeeb 🙇‍♀️And I appreciate it very much for his positive working spirit and his willingness to solve issues as soon as he gets an email message from an overseas landlord like me. His actions and help have given me the confidence to continue with urbanbubble as the letting management company for my Burlington Square apartment.Once again Adeeb, Thank You! 🙇‍♀️

Chris · 21 March 2024 · Urban Bubble Hove

★★★★★ 5/5

Trustpilot

Thanks Adeeb provided excellent service…

Thanks Adeeb provided excellent service and quick response.

Sarah · 20 March 2024 · Urban Bubble Hove

★★★★★ 1/5

Trustpilot

AVOID THIS COMPANY AT ALL COSTS

I was a landlord and owned 2 apartments in the Local Crescent, Block B. After three years' of dealing with Urban Bubble I am concerned that they cannot manage large blocks of apartments, landlords or tenants. 1. I had a tenants not paying rent and in breach of their tenancy - they did not have the skills, experience or know-how to serve a section 8 or 21 - I ended up using my own solicitor. The level of non or poor communication is totally unacceptable - no staff want to be contacted via phone and rarely responded to emails, After months of frustration I ended up contacting Michael Howard the MD of Urban Bubble who admitted they had serious problems and had failed in their role as managing agents. 2. I tried to get some information regarding invoicing of service charges and and requested an amended invoice as the invoices sent were to the incorrect company. i emailed and chased for over 6 months and they did ignored my emails and never correctly invoices my company correctly - In the end I just gave up. 3. To my great fortune I managed to sell both apartments two months ago - thank god! However, I am owed a small amount of money circa £400 for overpayment of service charges - I have been chasing via the legal team repeatedly to get my money back and have been told 4 times that the monies will be paid back on specific days and it never does get paid back. I have been in business for over 20 years and I have never come across another company like Urban Bubble - shocking comms, limited knowledge and expertise in housing and they will not pay back money that is yours. AVOID THIS COMPANY AT ALL COSTS.

Mark · 19 March 2024 · Urban Bubble Hove

★★★★★ 5/5

Trustpilot

Urbanbubble

Very responsive and helpful services provided. Appreciation towards thier staff, Adeeb Ahmed!

Clive · 11 March 2024 · Urban Bubble Hove

★★★★★ 4/5

Trustpilot

I had been getting very impatient with…

I had been getting very impatient with the service I had been receiving on resolving rental arrears under Alliance City Living but since Urbanbubble took over the company and I was put into contact with Adeeb Ahmed, I'm pleased to say that the service has been much better and Adeeb has helped to identify the root cause of the rental payments going missing and resolved it quickly. Many thanks Adeeb for your help. Looking forward to continued good service going forward!

Lee · 8 March 2024 · Urban Bubble Hove

★★★★★ 5/5

Trustpilot

I truly admire Adeeb's work and his professionalism

I massively appreciate the services from Adeeb which we have recieved constantly fromthe past couple of months. I truly admire this work, his way of communicating with tenants and collecting the big figures. He couldn't been more professional and helpful. I must say i am very impressed with his services and if someone will ask me about Urbanbubble, i know where i need to go to. Thanks Adeeb once again.

Jordan · 7 March 2024 · Urban Bubble Coventry

★★★★★ 1/5

Trustpilot

never ever use urban bubble as the…

never ever use urban bubble as the service company.I live in Media city in Salford and urban bubble is trying to charge us nearly 900GBP quarterly as the service charge !!! When I asked them to provide evidence regarding how they worked out the charge, they can not provide me with any solid evidence. They said the figures were estimate...they are forcing us to pay even though we have told them that we are not happy with the charge .

Xiao · 6 March 2024 · Urban Bubble Hove

★★★★★ 1/5

Trustpilot

Absolutely terrible service

Absolutely terrible service. Would give 0 stars if I could.We have chased multiple times for an inventory at move in and have never received any response.We’ve sent part of the dirty condition at move in in hopes of getting an inventory and having them noted down but no reply.Urban bubble then wanted to deduct the cleans for mattresses, carpets, and dining chairs from our deposit, on top of a £81 maintenance charge for tightening table legs.If anything the maintenance should be under normal wear and tear, and it should be the landlord's responsibility to amend normal wear for furniture.They are now saying the apartment was in great clean condition at move in and citing the inventory report as evidence, but this was still NEVER sent to us and they are unable to provide picture evidence.We have also been billed Feb and March’s rent after moving out in Jan. Have contacted them to cancel this and stop sending us invoices but were not actioned.DO NOT RENT WITH THEM!!!

Rosetta · 6 March 2024 · Urban Bubble Hove

★★★★★ 1/5

Trustpilot

Criminally Negligent

Negligent and unresponsive about serious structural issues and water damage for over 12 months to the point of danger due to mould and loose ceiling pieces. Criminals, avoid them like the plague.

Will · 5 March 2024 · Urban Bubble Hove

★★★★★ 1/5

Trustpilot

Worked at the Residences in Deansgate…

Worked at the Residences in Deansgate Square for Urban Bubble, the office is a very toxic environment with bullying forcing employees to leave. One of my colleagues didn't even turn up to her "OWN" leaving party because she despised the management that much. In an office that had 5 employees when I started, 4 of them left. The cleaning staff are looked down on and extremely under supported by the management, they even hired a male ex homeless man working with 2 cleaning ladies when he had an active restraining order out on him from his ex wife!! The cleaning manager complained but was ignored as she was told "they have to watch his mental health" whilst I'm watching her mental health deteriorate on a daily basis. I would not recommend working for Urban Bubble they're a terribly unsupportive company. I was injured whilst on duty in the Residences and my manager marked it down as a "non work related injury" and they docked me £350 as I hadn't "finished my probation. Absolute joke of a company

Craig · 29 February 2024 · Urban Bubble Hove

★★★★★ 3/5

Trustpilot

Adeeb has been extremely responsive

Adeeb has been extremely responsive, helpful and caring and diligent since I started working with him. I can rely on him.For the rest they haven’t been replying or very late, unresponsive, not diligent, not accountable, a big lack of communication.I am happy to change my review for the better when I will see improvements in the general staff! BestKS

Karim · 28 February 2024 · Urban Bubble Hove

★★★★★ 5/5

Trustpilot

Adeeb is being extraordinary again

Hats off to Adeeb for providing me the incredible services consecutively over a time being. He was made me aware of my tenants big arrears which i was bit concerned but i wasn't worried at all because i know Adeeb is always on top of the things and he always find some solution to make my tenants pay. This time as well he suggested the payment plan to my tenants due to their financial issues now they have paid everything and they are not in arrears. Adeeb keep up the good work. You are incredible.

Chris · 27 February 2024 · Urban Bubble Hove

★★★★★ 1/5

Google

Rating only, no written review.

Aljawharah · 26 February 2024 · Urban Bubble London (Smugglers Way)

★★★★★ 5/5

Google

Rating only, no written review.

Fatima · 26 February 2024 · Urban Bubble London (Smugglers Way)

★★★★★ 4/5

Google

Rating only, no written review.

Oluwaseun · 26 February 2024 · Urban Bubble London (Smugglers Way)

★★★★★ 1/5

Google

They are a group of dishonest individuals. I am a landlord, and despite my tenant paying rent, they have not forwarded the rent money to me for several months.

Imran · 26 February 2024 · Urban Bubble London (Smugglers Way)

★★★★★ 1/5

Google

Try to avoid any property managed by this company. Reasons: 1. Increase management fee 25% last year , I was told by another property owner. 2. Even I have sold my property and sent them all the information of the new owner, they kept chasing me management fee. I mean after selling property for 8 months.

Kin · 26 February 2024 · Urban Bubble London (Smugglers Way)

★★★★★ 1/5

Google

Engaging with Urban Bubble has been nothing short of a nightmare. Despite almost two months passing since our tenants moved in, we are still embroiled in a relentless pursuit to reclaim the rent collected at the commencement of the tenancy. Their utter failure to maintain even a semblance of accountability and transparency is appalling. On the positive side, we are relieved that we refrained from using them for full management service or else this would be the state of affairs throughout the period of tenancy. Landlords stay AWAY.

PT · 26 February 2024 · Urban Bubble London (Smugglers Way)

★★★★★ 1/5

Google

If I could give 0 I would. I moved into my property last February and the service from Urban Bubble has been diabolical ever since. We pay an excessive amount of service charge, way higher than complex’s near by and are not receiving the benefit. Window cleaning - we are contracted to 4 window cleans a year, in 2023 we only received 2. Windows being cleaned 6 months apart is absolutely atrocious, I can barely see through the window. We keep getting push back that they are looking into “more abrasive chemicals” when we have fed back several times that we watched the window cleaners do a quick once over after they hadn’t been cleaned for 6 months, it needed a thorough clean. Baring in mind as a complex they charge us £38,000 per year this service we are not receiving. Lift fob access - they have made the decision to turn on lift fob access even though we have a intercom system where we have to buzz people through twice, we now have to go downstairs and let people in anyway so we are now paying for upkeep for an intercom we cant even use. Management have responded to an email to claim they sent a poll out on WhatsApp about the fob access however me and many other residents never received this so they have presented false information to the landlord which has resorted into this decision. 42 people on the Facebook forum are against this decision and didn’t receive any comms on the matter. Management - completely dismissive, never helpful. Have to constantly chase for responses. They brought in the rules that dogs were not allowed in communal areas even though we had signed a pet policy agreement with clarion in the leasehold that pets are allowed in the communal spaces but must be kept on a lead. When complained to management their response was “this is open to interpretation and they can implement rules as and when they please”. Again, no complaints were taken on board or listened to we were just told this is how it is. We have asked for a meeting with them several times to talk about the important issues in our complex and no action ever taken. When I spoke to front of house staff they advised they were dealing with a huge amount of complaints about the fob system and had been advised by management to “send the generic email back”. When the contract with Urban Bubble is up I hope clarion/latimer strongly consider using someone else as their service has been completely despicable. They are making crucial decisions for complex’s they spend a few hours a week in when we have to live every single day with these decisions and they simply do not care, as long as they’re getting our money.

Ame · 26 February 2024 · Urban Bubble London (Smugglers Way)

★★★★★ 3/5

Google

The previous tenant moved out since the first of last October, that is, more than 3 months ago, and the property management knew that the tenant would move out (according to the contract), but unfortunately the property remained empty and without a tenant for 4 months, which led to the cessation of revenues throughout that period. For no reason...they were supposed to announce the property before the end of the contract and the tenant moved out for a sufficient period, but they did not do that!!! It is very difficult for them to respond to my calls or my questions...I hope that they will develop their services.

Abdullah · 26 February 2024 · Urban Bubble London (Smugglers Way)

★★★★★ 1/5

Google

If I could leave zero stars I would. Their customer service team simply do not care about your issues you report, completely lack any empathy or any sort of emotional intelligence to be able to effectively handle your call. It feels like they would rather hang up instead of actually trying their best to help. It's an utterly horrible experience every time I call. I have to ask for a manager every time I call to make any sort of progress with whatever issue it is I have. Absolutely miserable customer service - the worst I have ever experienced. It takes several days for them to do anything about any issues you report, no matter how urgent the issue is - and you're lucky if they actually do anything at all. They shun responsibility time and time again, instead of actually maintaining the building properly as they should and taking responsibility. Instead, they try to lay blame on you and put all of the responsbility on you, as if you're the one who should be maintaining the building. It's shocking. There are mould issues all over the the building where I am, inside and outside of the apartments - yet nothing is done to solve the issues and get to the root cause. These mould/damp issues have been ongoing for several years now, yet the problems persist. It's embarrassing - but they clearly take pride in it. Others that live here tell me that they use one or even two dehumidifiers at a time, and they don't even help. It's completely abnormal how quickly the mould appears - yet Urban Bubble seems to think it's completely normal and nothing to do with them. Recently, my door has completely fallen apart due to the water damage and mould issues beneath and within the walkway outside. I was instantly told that this had nothing to do with Urban Bubble and that I was responsible. I've had to plead with them to get somebody to have a look and to replace the door. It's been several days and I keep being told someone will call me about it, but nobody ever does. I'm the one who has to call for an update every time. Half of my front door is missing - yet they simply do not care and are treating it like an inconvenience to them. Take a look at the photos and decide for yourself if you think this building is well maintained.

Alex · 26 February 2024 · Urban Bubble London (Smugglers Way)

★★★★★ 1/5

Trustpilot

Terrible disgusting people and service

Terrible disgusting people and service. I’ve been paying rent for several months without living there, because i wasn’t able to come to the country at the time due to very unforeseen circumstances. Let them know of this right at the beginning of the tenancy and have sent many emails asking them to process a change of tenancy for several new and ready tenants (WHICH THEY ALLOW, it’s in the contract and i just have to pay £50 for the switch), who have now dropped out due to urbanbubble saying they will contact them, but never doing so. They do not respond. They never respond to emails but know to email me when the rent is due. Exceptionally incompetent and sluggish. Still paying rent till this date as i type this and they still do not respond and are so unhelpful and inconsiderate, while bordering on unintelligent due to the way they respond to certain things. They are frauds and are basically forcing my hand into making payments each month when this could have been sorted out many, MANY months ago. Going to their office with lawyers soon when i’m back in the country. and they had the absolute audacity recently to tell me i haven’t paid them a dime since, when i sent them the receipts and they gave my guarantor full vocal confirmation that they received the payments (when he went over to their office due to their unresponsiveness.) Such dirty fraudulent unprofessionalism. DO NOT RENT FROM THEM UNLESS YOU WANT TO LOSE THOUSANDS £$ !!!!

Imani · 26 February 2024 · Urban Bubble Hove

★★★★★ 5/5

Trustpilot

Adeeb Ahmed Exceptional Property Manager: Efficient and Excellent Communicator

I would like to take a moment to express my sincere appreciation for the outstanding property management services provided by Adeeb Ahmed. I was impressed by his clear and prompt communication and his remarkable efficiency in handling unpaid rent issues. Thank you, Adeeb! Your efficiency and excellent communication skills have made my experience as a landlord significantly easier and stress-free.

Yongmei · 23 February 2024 · Urban Bubble Hove

★★★★★ 1/5

Google

Rating only, no written review.

Aljawharah · 22 February 2024 · Urban Bubble Wandsworth