Urban Bubble estate agents in London, Wandsworth, Hove and 1 more

★★★★★ 1/5

Trustpilot

The definition of failure

3 months ago, we set a record of 7 weeks without a lift in a five story building; now we are about to break this record. and this is not the worst.The worst is, every time we call Urban Bubble we get conflicting messages. No one has a clew on what is going on.The substandard maintenance companies that they contract, simply stick an "out of order" sign so that they create for themselves a big job.Before you think I am just being frustrated, I spent my life teaching "maintenance of mechanical equipment" in engineering faculties.I believe that having no management agent at all is better than having Urban bubble.

Jean · 6 April 2024 · Urban Bubble Hove

★★★★★ 1/5

Google

Rating only, no written review.

Karolína · 27 March 2024 · Urban Bubble London (Smugglers Way)

★★★★★ 5/5

Google

I have rented a flat in the Georgian Quarter, Liverpool via Urbanbubble with the help of Mohamed Farouk and they he has been extremely helpful since the start; promptly replying to all my messages and helping me through the whole process with the contract, viewings and whatever else was required from both parts. Would highly recommend both the services of the company and Mohamed’s (thank you again!)

Violeta · 27 March 2024 · Urban Bubble London (Smugglers Way)

★★★★★ 5/5

Google

Received an excellent service from John, the Caretaker, at Ingenta block of flats. He helped my brother and I access retrieve a door access and dispose of some large items. Thank you for going beyond.

Helen · 27 March 2024 · Urban Bubble London (Smugglers Way)

★★★★★ 1/5

Google

Absolutely terrible service. Would give 0 stars if I could. We have chased multiple times for an inventory at move in and have never received any response. We’ve sent part of the dirty condition at move in in hopes of getting an inventory and having them noted down but no reply. Urban bubble then wanted to deduct the cleans for mattresses, carpets, and dining chairs from our deposit, on top of a £81 maintenance charge for tightening table legs. If anything the maintenance should be under normal wear and tear, and it should be the landlord's responsibility to amend normal wear for furniture. They are now saying the apartment was in great clean condition at move in and citing the inventory report as evidence, but this was still NEVER sent to us and they are unable to provide picture evidence. We have also been billed Feb and March’s rent after moving out in Jan. Have contacted them to cancel this and stop sending us invoices but were not actioned. DO NOT RENT WITH THEM!!!

Rosetta · 27 March 2024 · Urban Bubble London (Smugglers Way)

★★★★★ 1/5

Google

I was a landlord and owned 2 apartments in the Local Crescent, 4 Hulme St, Block B. After three years' of dealing with Urban Bubble I am concerned that they cannot manage large blocks of apartments, landlords or tenants. 1. I had a tenants not paying rent and in breach of their tenancy - UB did not have the skills, experience or know-how to serve a section 8 or 21 - I ended up using my own solicitor. The level of non or poor communication was totally unacceptable - no staff want to be contacted via phone and rarely respond to emails, After months of frustration I ended up contacting Michael Howard the MD of Urban Bubble who admitted they had serious problems and had failed in their role as managing agents. 2. I tried to get some information regarding invoicing of service charges and and requested an amended invoice as the invoices sent were to the incorrect company. i emailed and chased for over 6 months and my requests were ignored and they never correctly invoiced my company - In the end I just gave up. 3. To my great fortune I managed to sell both apartments two months ago - thank god! However, I am owed a small amount of money circa £400 for overpayment of service charges - I have been chasing via the legal team repeatedly to get my money back and have been told 4 times that the monies will be paid back on specific days and it has never been paid back. I have been in business for over 20 years and I have never come across another company like Urban Bubble - shocking comms, limited knowledge and expertise in housing and they will not pay back money that is yours. AVOID THIS COMPANY AT ALL COSTS.

Marcoussimo · 27 March 2024 · Urban Bubble London (Smugglers Way)

★★★★★ 4/5

Google

Rating only, no written review.

Oluwaseun · 23 March 2024 · Urban Bubble Wandsworth

★★★★★ 1/5

Google

Rating only, no written review.

Karolína · 23 March 2024 · Urban Bubble Wandsworth

★★★★★ 5/5

Google

Very responsive n helpful services provided. Credit given to its good staff, Adeeb Ahmed

Clive · 23 March 2024 · Urban Bubble Wandsworth

★★★★★ 1/5

Google

Landlords dont touch these guys with a barge poll truly terrible company need a zero star option

Adam · 23 March 2024 · Urban Bubble Wandsworth

★★★★★ 5/5

Google

Thanks John at Campbell House for going the extra mile whether it’s providing info about the building or being on hand to help with anything and everything. Top man!

Mike · 23 March 2024 · Urban Bubble Wandsworth

★★★★★ 5/5

Google

I have rented a flat in the Georgian Quarter, Liverpool via Urbanbubble with the help of Mohamed Farouk and they he has been extremely helpful since the start; promptly replying to all my messages and helping me through the whole process with the contract, viewings and whatever else was required from both parts. Would highly recommend both the services of the company and Mohamed’s (thank you again!)

Violeta · 23 March 2024 · Urban Bubble Wandsworth

★★★★★ 5/5

Google

Received an excellent service from John, the Caretaker, at Ingenta block of flats. He helped my brother and I access retrieve a door access and dispose of some large items. Thank you for going beyond.

Helen · 23 March 2024 · Urban Bubble Wandsworth

★★★★★ 1/5

Google

Absolutely terrible service. Would give 0 stars if I could. We have chased multiple times for an inventory at move in and have never received any response. We’ve sent part of the dirty condition at move in in hopes of getting an inventory and having them noted down but no reply. Urban bubble then wanted to deduct the cleans for mattresses, carpets, and dining chairs from our deposit, on top of a £81 maintenance charge for tightening table legs. If anything the maintenance should be under normal wear and tear, and it should be the landlord's responsibility to amend normal wear for furniture. They are now saying the apartment was in great clean condition at move in and citing the inventory report as evidence, but this was still NEVER sent to us and they are unable to provide picture evidence. We have also been billed Feb and March’s rent after moving out in Jan. Have contacted them to cancel this and stop sending us invoices but were not actioned. DO NOT RENT WITH THEM!!!

Rosetta · 23 March 2024 · Urban Bubble Wandsworth

★★★★★ 1/5

Google

I was a landlord and owned 2 apartments in the Local Crescent, 4 Hulme St, Block B. After three years' of dealing with Urban Bubble I am concerned that they cannot manage large blocks of apartments, landlords or tenants. 1. I had a tenants not paying rent and in breach of their tenancy - UB did not have the skills, experience or know-how to serve a section 8 or 21 - I ended up using my own solicitor. The level of non or poor communication was totally unacceptable - no staff want to be contacted via phone and rarely respond to emails, After months of frustration I ended up contacting Michael Howard the MD of Urban Bubble who admitted they had serious problems and had failed in their role as managing agents. 2. I tried to get some information regarding invoicing of service charges and and requested an amended invoice as the invoices sent were to the incorrect company. i emailed and chased for over 6 months and my requests were ignored and they never correctly invoiced my company - In the end I just gave up. 3. To my great fortune I managed to sell both apartments two months ago - thank god! However, I am owed a small amount of money circa £400 for overpayment of service charges - I have been chasing via the legal team repeatedly to get my money back and have been told 4 times that the monies will be paid back on specific days and it has never been paid back. I have been in business for over 20 years and I have never come across another company like Urban Bubble - shocking comms, limited knowledge and expertise in housing and they will not pay back money that is yours. AVOID THIS COMPANY AT ALL COSTS.

Marcoussimo · 23 March 2024 · Urban Bubble Wandsworth

★★★★★ 4/5

Google

Rating only, no written review.

Oluwaseun · 22 March 2024 · Urban Bubble London (Patcham Terrace)

★★★★★ 1/5

Google

Rating only, no written review.

Karolína · 22 March 2024 · Urban Bubble London (Patcham Terrace)

★★★★★ 5/5

Google

Very responsive n helpful services provided. Credit given to its good staff, Adeeb Ahmed

Clive · 22 March 2024 · Urban Bubble London (Patcham Terrace)

★★★★★ 1/5

Google

Landlords dont touch these guys with a barge poll truly terrible company need a zero star option

Adam · 22 March 2024 · Urban Bubble London (Patcham Terrace)

★★★★★ 5/5

Google

Thanks John at Campbell House for going the extra mile whether it’s providing info about the building or being on hand to help with anything and everything. Top man!

Mike · 22 March 2024 · Urban Bubble London (Patcham Terrace)

★★★★★ 5/5

Google

I have rented a flat in the Georgian Quarter, Liverpool via Urbanbubble with the help of Mohamed Farouk and they he has been extremely helpful since the start; promptly replying to all my messages and helping me through the whole process with the contract, viewings and whatever else was required from both parts. Would highly recommend both the services of the company and Mohamed’s (thank you again!)

Violeta · 22 March 2024 · Urban Bubble London (Patcham Terrace)

★★★★★ 5/5

Google

Received an excellent service from John, the Caretaker, at Ingenta block of flats. He helped my brother and I access retrieve a door access and dispose of some large items. Thank you for going beyond.

Helen · 22 March 2024 · Urban Bubble London (Patcham Terrace)

★★★★★ 1/5

Google

Absolutely terrible service. Would give 0 stars if I could. We have chased multiple times for an inventory at move in and have never received any response. We’ve sent part of the dirty condition at move in in hopes of getting an inventory and having them noted down but no reply. Urban bubble then wanted to deduct the cleans for mattresses, carpets, and dining chairs from our deposit, on top of a £81 maintenance charge for tightening table legs. If anything the maintenance should be under normal wear and tear, and it should be the landlord's responsibility to amend normal wear for furniture. They are now saying the apartment was in great clean condition at move in and citing the inventory report as evidence, but this was still NEVER sent to us and they are unable to provide picture evidence. We have also been billed Feb and March’s rent after moving out in Jan. Have contacted them to cancel this and stop sending us invoices but were not actioned. DO NOT RENT WITH THEM!!!

Rosetta · 22 March 2024 · Urban Bubble London (Patcham Terrace)

★★★★★ 1/5

Google

I was a landlord and owned 2 apartments in the Local Crescent, 4 Hulme St, Block B. After three years' of dealing with Urban Bubble I am concerned that they cannot manage large blocks of apartments, landlords or tenants. 1. I had a tenants not paying rent and in breach of their tenancy - UB did not have the skills, experience or know-how to serve a section 8 or 21 - I ended up using my own solicitor. The level of non or poor communication was totally unacceptable - no staff want to be contacted via phone and rarely respond to emails, After months of frustration I ended up contacting Michael Howard the MD of Urban Bubble who admitted they had serious problems and had failed in their role as managing agents. 2. I tried to get some information regarding invoicing of service charges and and requested an amended invoice as the invoices sent were to the incorrect company. i emailed and chased for over 6 months and my requests were ignored and they never correctly invoiced my company - In the end I just gave up. 3. To my great fortune I managed to sell both apartments two months ago - thank god! However, I am owed a small amount of money circa £400 for overpayment of service charges - I have been chasing via the legal team repeatedly to get my money back and have been told 4 times that the monies will be paid back on specific days and it has never been paid back. I have been in business for over 20 years and I have never come across another company like Urban Bubble - shocking comms, limited knowledge and expertise in housing and they will not pay back money that is yours. AVOID THIS COMPANY AT ALL COSTS.

Marcoussimo · 22 March 2024 · Urban Bubble London (Patcham Terrace)