Urban Bubble estate agents in London, Wandsworth, Hove and 1 more

★★★★★ 5/5

Google

Rating only, no written review.

Fatima · 22 February 2024 · Urban Bubble Wandsworth

★★★★★ 1/5

Google

They are a group of dishonest individuals. I am a landlord, and despite my tenant paying rent, they have not forwarded the rent money to me for several months.

Imran · 22 February 2024 · Urban Bubble Wandsworth

★★★★★ 5/5

Google

I want to give a shout-out to John at Radcliff House for being an awesome staff! He's always polite and friendly, quick to respond, and super helpful. I had a great experience, and John's fantastic service made a big difference. Thanks, John!

Henry · 22 February 2024 · Urban Bubble Wandsworth

★★★★★ 1/5

Google

Try to avoid any property managed by this company. Reasons: 1. Increase management fee 25% last year , I was told by another property owner. 2. Even I have sold my property and sent them all the information of the new owner, they kept chasing me management fee. I mean after selling property for 8 months.

Kin · 22 February 2024 · Urban Bubble Wandsworth

★★★★★ 1/5

Google

My previous experiences have left me feeling that my concerns are not being addressed by Urbanbubble. 1. Service Charge April: Paid service charge for 14th September 2022 - 31st March, 2023. August: Paid for 1st July - 30th September 2023. September: Paid for 1st April - 30th June 30 2023 instead. October: Paid for 1st October - 31st December 2023. Three months' worth of service fees have been charged monthly since August 2023. Despite Cathy, the former employee, mentioning that service charges were supposed to be collected once every three months, the current practice contradicts this, with three months' worth of service fees being charged every month. The deduction of service charges has taken place without prior notification to landlords, creating the impression that funds are deducted randomly and arbitrarily from my rent without any discernible pattern. I initially raised this concern with Mr. Henry Thomas and Ms. Kate Campbell in September 2023, but unfortunately, my inquiries went unanswered. After persistent efforts, I finally reached Nicole in October. Nicole assisted me in contacting the accounts team, which took another month to confirm that they have been charging three months' worth of service fees every month since August. However, the accounts team has yet to provide an explanation for why they haven't supplied a schedule for these charges. I kindly request assurance that this issue will not persist when transferring the November rent to me. 2. November rent and rent deductions Section 21 was issued nearly one month later than requested, despite my early September emails to Henry. It was eventually resolved by another colleague, Yvonne, on 25th September 2023 when I managed to contact Urbanbubble during my lunch hour by phone. I suffered additional inconvenience as this tenant had a record of late rent payments, exacerbated by the delays caused by your company. Despite reaching out also to Kate multiple times concerning this matter, no reply was received. Finally, my ex-tenant vacated the apartment on 30th November 2023, without settling the November rent. Although I requested a full claim of the deposit, emails went unanswered until I called Nicole. She confirmed that the invoice was sent to the ex-tenant on 19th December 2023. Given the historical delays in Urbanbubble's service, I have lost my confidence in this company and will definitely not recommend this company to anyone else. AVIOD THIS COMPANY! 3. Fire door survey Regarding the fire door survey, I have been following up for more than a month, with my initial inquiry on 11th November 2023. I am puzzled as to why the project management team is taking over a month to provide a straightforward answer.

Fion · 22 February 2024 · Urban Bubble Wandsworth

★★★★★ 1/5

Google

If I could give 0 I would. I moved into my property last February and the service from Urban Bubble has been diabolical ever since. We pay an excessive amount of service charge, way higher than complex’s near by and are not receiving the benefit. Window cleaning - we are contracted to 4 window cleans a year, in 2023 we only received 2. Windows being cleaned 6 months apart is absolutely atrocious, I can barely see through the window. We keep getting push back that they are looking into “more abrasive chemicals” when we have fed back several times that we watched the window cleaners do a quick once over after they hadn’t been cleaned for 6 months, it needed a thorough clean. Baring in mind as a complex they charge us £38,000 per year this service we are not receiving. Lift fob access - they have made the decision to turn on lift fob access even though we have a intercom system where we have to buzz people through twice, we now have to go downstairs and let people in anyway so we are now paying for upkeep for an intercom we cant even use. Management have responded to an email to claim they sent a poll out on WhatsApp about the fob access however me and many other residents never received this so they have presented false information to the landlord which has resorted into this decision. 42 people on the Facebook forum are against this decision and didn’t receive any comms on the matter. Management - completely dismissive, never helpful. Have to constantly chase for responses. They brought in the rules that dogs were not allowed in communal areas even though we had signed a pet policy agreement with clarion in the leasehold that pets are allowed in the communal spaces but must be kept on a lead. When complained to management their response was “this is open to interpretation and they can implement rules as and when they please”. Again, no complaints were taken on board or listened to we were just told this is how it is. We have asked for a meeting with them several times to talk about the important issues in our complex and no action ever taken. When I spoke to front of house staff they advised they were dealing with a huge amount of complaints about the fob system and had been advised by management to “send the generic email back”. When the contract with Urban Bubble is up I hope clarion/latimer strongly consider using someone else as their service has been completely despicable. They are making crucial decisions for complex’s they spend a few hours a week in when we have to live every single day with these decisions and they simply do not care, as long as they’re getting our money.

Ame · 22 February 2024 · Urban Bubble Wandsworth

★★★★★ 3/5

Google

The previous tenant moved out since the first of last October, that is, more than 3 months ago, and the property management knew that the tenant would move out (according to the contract), but unfortunately the property remained empty and without a tenant for 4 months, which led to the cessation of revenues throughout that period. For no reason...they were supposed to announce the property before the end of the contract and the tenant moved out for a sufficient period, but they did not do that!!! It is very difficult for them to respond to my calls or my questions...I hope that they will develop their services.

Abdullah · 22 February 2024 · Urban Bubble Wandsworth

★★★★★ 1/5

Google

Engaging with Urban Bubble has been nothing short of a nightmare. Despite almost two months passing since our tenants moved in, we are still embroiled in a relentless pursuit to reclaim the rent collected at the commencement of the tenancy. Their utter failure to maintain even a semblance of accountability and transparency is appalling. On the positive side, we are relieved that we refrained from using them for full management service or else this would be the state of affairs throughout the period of tenancy. Landlords stay AWAY.

PT · 22 February 2024 · Urban Bubble Wandsworth

★★★★★ 1/5

Google

If I could leave zero stars I would. Their customer service team simply do not care about your issues you report, completely lack any empathy or any sort of emotional intelligence to be able to effectively handle your call. It feels like they would rather hang up instead of actually trying their best to help. It's an utterly horrible experience every time I call. I have to ask for a manager every time I call to make any sort of progress with whatever issue it is I have. Absolutely miserable customer service - the worst I have ever experienced. It takes several days for them to do anything about any issues you report, no matter how urgent the issue is - and you're lucky if they actually do anything at all. They shun responsibility time and time again, instead of actually maintaining the building properly as they should and taking responsibility. Instead, they try to lay blame on you and put all of the responsbility on you, as if you're the one who should be maintaining the building. It's shocking. There are mould issues all over the the building where I am, inside and outside of the apartments - yet nothing is done to solve the issues and get to the root cause. These mould/damp issues have been ongoing for several years now, yet the problems persist. It's embarrassing - but they clearly take pride in it. Others that live here tell me that they use one or even two dehumidifiers at a time, and they don't even help. It's completely abnormal how quickly the mould appears - yet Urban Bubble seems to think it's completely normal and nothing to do with them. Recently, my door has completely fallen apart due to the water damage and mould issues beneath and within the walkway outside. I was instantly told that this had nothing to do with Urban Bubble and that I was responsible. I've had to plead with them to get somebody to have a look and to replace the door. It's been several days and I keep being told someone will call me about it, but nobody ever does. I'm the one who has to call for an update every time. Half of my front door is missing - yet they simply do not care and are treating it like an inconvenience to them. Take a look at the photos and decide for yourself if you think this building is well maintained.

Alex · 22 February 2024 · Urban Bubble Wandsworth

★★★★★ 1/5

Google

Rating only, no written review.

Aljawharah · 21 February 2024 · Urban Bubble London (Patcham Terrace)

★★★★★ 5/5

Google

Rating only, no written review.

Fatima · 21 February 2024 · Urban Bubble London (Patcham Terrace)

★★★★★ 1/5

Google

They are a group of dishonest individuals. I am a landlord, and despite my tenant paying rent, they have not forwarded the rent money to me for several months.

Imran · 21 February 2024 · Urban Bubble London (Patcham Terrace)

★★★★★ 1/5

Google

Try to avoid any property managed by this company. Reasons: 1. Increase management fee 25% last year , I was told by another property owner. 2. Even I have sold my property and sent them all the information of the new owner, they kept chasing me management fee. I mean after selling property for 8 months.

Kin · 21 February 2024 · Urban Bubble London (Patcham Terrace)

★★★★★ 1/5

Google

My previous experiences have left me feeling that my concerns are not being addressed by Urbanbubble. 1. Service Charge April: Paid service charge for 14th September 2022 - 31st March, 2023. August: Paid for 1st July - 30th September 2023. September: Paid for 1st April - 30th June 30 2023 instead. October: Paid for 1st October - 31st December 2023. Three months' worth of service fees have been charged monthly since August 2023. Despite Cathy, the former employee, mentioning that service charges were supposed to be collected once every three months, the current practice contradicts this, with three months' worth of service fees being charged every month. The deduction of service charges has taken place without prior notification to landlords, creating the impression that funds are deducted randomly and arbitrarily from my rent without any discernible pattern. I initially raised this concern with Mr. Henry Thomas and Ms. Kate Campbell in September 2023, but unfortunately, my inquiries went unanswered. After persistent efforts, I finally reached Nicole in October. Nicole assisted me in contacting the accounts team, which took another month to confirm that they have been charging three months' worth of service fees every month since August. However, the accounts team has yet to provide an explanation for why they haven't supplied a schedule for these charges. I kindly request assurance that this issue will not persist when transferring the November rent to me. 2. November rent and rent deductions Section 21 was issued nearly one month later than requested, despite my early September emails to Henry. It was eventually resolved by another colleague, Yvonne, on 25th September 2023 when I managed to contact Urbanbubble during my lunch hour by phone. I suffered additional inconvenience as this tenant had a record of late rent payments, exacerbated by the delays caused by your company. Despite reaching out also to Kate multiple times concerning this matter, no reply was received. Finally, my ex-tenant vacated the apartment on 30th November 2023, without settling the November rent. Although I requested a full claim of the deposit, emails went unanswered until I called Nicole. She confirmed that the invoice was sent to the ex-tenant on 19th December 2023. Given the historical delays in Urbanbubble's service, I have lost my confidence in this company and will definitely not recommend this company to anyone else. AVIOD THIS COMPANY! 3. Fire door survey Regarding the fire door survey, I have been following up for more than a month, with my initial inquiry on 11th November 2023. I am puzzled as to why the project management team is taking over a month to provide a straightforward answer.

Fion · 21 February 2024 · Urban Bubble London (Patcham Terrace)

★★★★★ 5/5

Google

I want to give a shout-out to John at Radcliff House for being an awesome staff! He's always polite and friendly, quick to respond, and super helpful. I had a great experience, and John's fantastic service made a big difference. Thanks, John!

Henry · 21 February 2024 · Urban Bubble London (Patcham Terrace)

★★★★★ 1/5

Google

If I could give 0 I would. I moved into my property last February and the service from Urban Bubble has been diabolical ever since. We pay an excessive amount of service charge, way higher than complex’s near by and are not receiving the benefit. Window cleaning - we are contracted to 4 window cleans a year, in 2023 we only received 2. Windows being cleaned 6 months apart is absolutely atrocious, I can barely see through the window. We keep getting push back that they are looking into “more abrasive chemicals” when we have fed back several times that we watched the window cleaners do a quick once over after they hadn’t been cleaned for 6 months, it needed a thorough clean. Baring in mind as a complex they charge us £38,000 per year this service we are not receiving. Lift fob access - they have made the decision to turn on lift fob access even though we have a intercom system where we have to buzz people through twice, we now have to go downstairs and let people in anyway so we are now paying for upkeep for an intercom we cant even use. Management have responded to an email to claim they sent a poll out on WhatsApp about the fob access however me and many other residents never received this so they have presented false information to the landlord which has resorted into this decision. 42 people on the Facebook forum are against this decision and didn’t receive any comms on the matter. Management - completely dismissive, never helpful. Have to constantly chase for responses. They brought in the rules that dogs were not allowed in communal areas even though we had signed a pet policy agreement with clarion in the leasehold that pets are allowed in the communal spaces but must be kept on a lead. When complained to management their response was “this is open to interpretation and they can implement rules as and when they please”. Again, no complaints were taken on board or listened to we were just told this is how it is. We have asked for a meeting with them several times to talk about the important issues in our complex and no action ever taken. When I spoke to front of house staff they advised they were dealing with a huge amount of complaints about the fob system and had been advised by management to “send the generic email back”. When the contract with Urban Bubble is up I hope clarion/latimer strongly consider using someone else as their service has been completely despicable. They are making crucial decisions for complex’s they spend a few hours a week in when we have to live every single day with these decisions and they simply do not care, as long as they’re getting our money.

Ame · 21 February 2024 · Urban Bubble London (Patcham Terrace)

★★★★★ 3/5

Google

The previous tenant moved out since the first of last October, that is, more than 3 months ago, and the property management knew that the tenant would move out (according to the contract), but unfortunately the property remained empty and without a tenant for 4 months, which led to the cessation of revenues throughout that period. For no reason...they were supposed to announce the property before the end of the contract and the tenant moved out for a sufficient period, but they did not do that!!! It is very difficult for them to respond to my calls or my questions...I hope that they will develop their services.

Abdullah · 21 February 2024 · Urban Bubble London (Patcham Terrace)

★★★★★ 1/5

Google

Engaging with Urban Bubble has been nothing short of a nightmare. Despite almost two months passing since our tenants moved in, we are still embroiled in a relentless pursuit to reclaim the rent collected at the commencement of the tenancy. Their utter failure to maintain even a semblance of accountability and transparency is appalling. On the positive side, we are relieved that we refrained from using them for full management service or else this would be the state of affairs throughout the period of tenancy. Landlords stay AWAY.

PT · 21 February 2024 · Urban Bubble London (Patcham Terrace)

★★★★★ 1/5

Google

If I could leave zero stars I would. Their customer service team simply do not care about your issues you report, completely lack any empathy or any sort of emotional intelligence to be able to effectively handle your call. It feels like they would rather hang up instead of actually trying their best to help. It's an utterly horrible experience every time I call. I have to ask for a manager every time I call to make any sort of progress with whatever issue it is I have. Absolutely miserable customer service - the worst I have ever experienced. It takes several days for them to do anything about any issues you report, no matter how urgent the issue is - and you're lucky if they actually do anything at all. They shun responsibility time and time again, instead of actually maintaining the building properly as they should and taking responsibility. Instead, they try to lay blame on you and put all of the responsbility on you, as if you're the one who should be maintaining the building. It's shocking. There are mould issues all over the the building where I am, inside and outside of the apartments - yet nothing is done to solve the issues and get to the root cause. These mould/damp issues have been ongoing for several years now, yet the problems persist. It's embarrassing - but they clearly take pride in it. Others that live here tell me that they use one or even two dehumidifiers at a time, and they don't even help. It's completely abnormal how quickly the mould appears - yet Urban Bubble seems to think it's completely normal and nothing to do with them. Recently, my door has completely fallen apart due to the water damage and mould issues beneath and within the walkway outside. I was instantly told that this had nothing to do with Urban Bubble and that I was responsible. I've had to plead with them to get somebody to have a look and to replace the door. It's been several days and I keep being told someone will call me about it, but nobody ever does. I'm the one who has to call for an update every time. Half of my front door is missing - yet they simply do not care and are treating it like an inconvenience to them. Take a look at the photos and decide for yourself if you think this building is well maintained.

Alex · 21 February 2024 · Urban Bubble London (Patcham Terrace)

★★★★★ 5/5

Google

Rating only, no written review.

Jaysen · 27 January 2024 · Urban Bubble London (Smugglers Way)

★★★★★ 1/5

Google

The worst company ever! Never respond to your emails and can never be reached on the phone. Never sort your problems and just terrible experience from start to finish! If I could choose 0 stars I would.

Rhiannon · 27 January 2024 · Urban Bubble London (Smugglers Way)

★★★★★ 1/5

Google

Awful company, holding my deposit hostage 6 months after leaving the property! When you call, they keep saying someone will call you back, and no one does.

Aishah · 27 January 2024 · Urban Bubble London (Smugglers Way)

★★★★★ 5/5

Google

I want to give a shout-out to John at Radcliff House for being an awesome staff! He's always polite and friendly, quick to respond, and super helpful. I had a great experience, and John's fantastic service made a big difference. Thanks, John!

Henry · 27 January 2024 · Urban Bubble London (Smugglers Way)

★★★★★ 1/5

Google

Absolute nightmare of a company to deal with. Resided at TheHeart apartments for a year and experienced hot water outages for 5-6 weeks in total. Absolutely no communications nor compensation whatsoever! After you leave having the deposit refunded is a miserable endeavour. You are robbed in lieu of cleaning and maintenance fee even if they’re OWN report will show the property been left in a very decent condition. It’s been 2 months since I’ve moved out and still waiting to get my deposit. Communication is really poor and lazy. Please stay away from any properties managed by this company.

Vishal · 27 January 2024 · Urban Bubble London (Smugglers Way)