Trusted Agent profile
★★★★★
2,133 reviews across 5 offices and 2 platforms
Urban Bubble has five offices, in London (two offices), Wandsworth, Hove and Coventry. Together they have 2,133 reviews on two platforms, rated 3.4 out of 5 overall.
Urban Bubble's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
GoogleUrban Bubble’s email system must only allow them to send emails but clearly has blocked all incoming emails as they never respond to any. I don’t know why they put a big purple REPLY button at the bottom of their emails. I have tried many times to ask questions but no response. I believe they are the worst company I have ever dealt with
1/5
GoogleI rented an apartment from [urbanbubble] for six months and vacated it a year and a half ago. Despite countless emails, they still haven't returned my security deposit. The blatant disregard for customer concerns and utter lack of professionalism is appalling. Avoid renting from this company at all costs!👎👎👎 …
1/5
GoogleI rented an apartment from [urbanbubble] for six months and vacated it a year and a half ago. Despite numerous emails, I still haven't received my security deposit back. The lack of communication and unprofessionalism is unacceptable. I strongly advise against renting from this company.
1/5
Google0 communication between staff. Emails are answered at least every 4/7 days. No urgency from anyone from the property management or Lettings team. A lot of corner cutting and compliance issues that need investigating. Deposits are never returned.One of the worst companies I’ve used.
3/5
GoogleI have been referred to contact Jonathan Adams at urban bubbles seeking for help to handle my water leakage case which have been ignored by their customer services and office staff for 2 days. I was really impressed with his super helpful and customer oriented attitude which although this is beyond his area to handle but he still react immediately and try to connect me with the right people who might be able to help without any delay knowing that my case is urgent. I am very touched by his act and would like to show my gratitude here. But for the office customer services they are not very helpful and act like a robot only give you standard answer and not providing any solution regardless the case was urgent which could have lead to serious flooding. Hope service can be improved by more internal training.
1/5
GoogleRating only, no written review.
1/5
GoogleThe basics of customer service is to spell the person's name correctly, it's right there in the email you're replying to.. There's no excuse, good luck.
1/5
GoogleUrban Bubble’s email system must only allow them to send emails but clearly has blocked all incoming emails as they never respond to any. I don’t know why they put a big purple REPLY button at the bottom of their emails. I have tried many times to ask questions but no response. I believe they are the worst company I have ever dealt with
1/5
GoogleI rented an apartment from [urbanbubble] for six months and vacated it a year and a half ago. Despite numerous emails, I still haven't received my security deposit back. The lack of communication and unprofessionalism is unacceptable. I strongly advise against renting from this company.
1/5
GoogleI rented an apartment from [urbanbubble] for six months and vacated it a year and a half ago. Despite countless emails, they still haven't returned my security deposit. The blatant disregard for customer concerns and utter lack of professionalism is appalling. Avoid renting from this company at all costs!👎👎👎 …
Thank you so much for the review Mohammad!
3/5
GoogleI have been referred to contact Jonathan Adams at urban bubbles seeking for help to handle my water leakage case which have been ignored by their customer services and office staff for 2 days. I was really impressed with his super helpful and customer oriented attitude which although this is beyond his area to handle but he still react immediately and try to connect me with the right people who might be able to help without any delay knowing that my case is urgent. I am very touched by his act and would like to show my gratitude here. But for the office customer services they are not very helpful and act like a robot only give you standard answer and not providing any solution regardless the case was urgent which could have lead to serious flooding. Hope service can be improved by more internal training.
5/5
TrustpilotVery helpful - Louise
I recently had the pleasure of working with Louise from Urban bubble, and I couldn't be happier with the experience. From the moment I contacted her, Louise was professional, knowledgeable, and incredibly attentive to our needs.She was always available to answer my questions, no matter how small, and provided timely updates that kept us informed every step of the way. Her friendly and approachable demeanor made what could have been a stressful experience both enjoyable and exciting.Ella + Ben
1/5
TrustpilotTerrible!!
Terrible. Just take note of all the reviews. Such a toxic business with a toxic owner and their toxic wife and little crew of yes people. A poorly performing business that without legal and general would have gone under years ago. The owner is arrogant and thinks he's amazing for running an average to poor business that has been propped up by a large business.No wonder the owner looks ill all the time and depressed
1/5
TrustpilotEX-EMPLOYEE REVIEW
EX-EMPLOYEE REVIEW. A list of reasons to not work for or move in with this company. - They fired an employee for identifying as queer. One of the managers took offence and reported them.- They do not care about tenants. They will take weeks/months to fix things if at all. - Regular criticism of tenants. They will literally talk ill of clients in the office/over teams meetings. One even told other tenants that someones flat was filthy and smelled bad.- No compassion. One of the workers needed to go to a funeral and she was told that she can go as long as she's back by 3pm despite the companies policy on bereavement being that they get 5 paid days off. - People will have massive work loads and get no help even when they ask. They will get you to do other peoples jobs as well as your own.- They will complain saying a resident is annoying/nightmare just because they want an issue resolved. - Management are typically condescending and passive-aggressive with you.- Some managers will have arguments with tenants in front of everyone- Will lie to prospects just to occupy the building leading to issues down the line.- Will make sexist comments to the girls, racist comments to the expats and homophobic comments to the queer employees.- The managers only care about making themselves look good to their superiors. They do not care about anything else. - Company values don't mean a thing. They do not care. Given that the companies scores are low all over the place I don't think the owner of UB actually cares. He may have started out to be better and actually useful but he obviously only cares about the money now. He should be ashamed. I don't know if this is just the Brighton & Hove sites when it comes to awful management but I'm glad I don't work here anymore and sad for the staff who do.
5/5
TrustpilotJoe Royle (property manager) and Johanne Evans (lettings manager) - excellent service!!
We have dealt with some great people at Urbanbubble over the last few years since we purchased our first apartment in Manchester in 2018, but this review is specifically about Joe Royle (our current Property Manager) and Johanne Evans (Lettings Manager) who are definitely two of the best! We can't praise them highly enough! They are both extremely helpful and quick in responding to our questions. They handle everything so efficiently and always explain things in detail. We haven't met Johanne in person yet but we met Joe in May this year and he was great; very on the ball and a super nice guy! Both Joe and Johanne definitely get 5 stars from us!
1/5
TrustpilotAwful management
I was given a parking ticket by a PPC that urban bubble and one canalside employ after I arrived back at 2am in the dark from work in the first couple of days of living here. I had paid for parking but I was not given a permit by management as they didn’t bother to retrieve this from the former tenant and didn’t advise me that it was required. I had already paid for the parking space and the car park is for the use of residents who have paid the appropriate fee and it can only be accessed through a gate by using a fob. Given this I contacted the management team at OCS confident that they would resolve this as it was their incompetence that lead me to receive the parking fine for a space that I was entitled to park in and had paid for already. To my surprise and disappointment management have dismissed helping me for 6 months without care and have said that there’s nothing they can do to help me have allowed it to get to the stage that debt collection agencies have been bombarding me. There is nothing in the parking licence about a requirement to display a permit or adhere to any third party contractual terms.The use of PPC to monitor parking seems to purely be a way to entrap users who already have permission and have paid the fee. Please be warned.
1/5
TrustpilotAbsolutely useless
Absolutely useless. I've been unable to live in my apartment for over 3 months due to leak damage that they're yet to fix. Zero urgency or communication
5/5
TrustpilotJohanne was brilliant!
Johanne was brilliant got everything sorted so quickly and we secured are flat within the day, great service and polite lady- WhatsApp platform was perfect for communication too!
1/5
TrustpilotWritten to my MP as UrbanBubble are…
Written to my MP as UrbanBubble are criminally trying to milk leaseholders dry.Also written to the one show about their poor account keeping and constant ‘overspend’. Checking with other owners to take over management. My MP is aware of UrbanBubble they are horrendous.
1/5
TrustpilotAwful
Awful, UB are unable to manage accounts, recently hit with a 334k overspend for 2023, same thing happened year before albeit 100k that year. It’s absolutely ridiculous. Can’t contact property manager ‘This email address is no longer monitored, please contact customer.supoort at urbanbubble.co.uk with any queries’They cant even spell support right in their incredulous auto-response directing to a faceless mailbox from which at worst no reply will be received and at best a response not addressing any of the points and questions asked will be sent from a mindless drone. Absolutely awful customer service.
5/5
TrustpilotI have had a great deal of frustration…
I have had a great deal of frustration with this company in the past but service and support recently from Adeeb has been excellent - swift, helpful and supportive. thank you
1/5
GooglePARKGATE: shocking. I had a smoke alarm that wasn’t working for the entirety of my tenancy. A leak in the bathroom that took weeks to fix and continue to drip. When vacating the property, I requested to be present at the checkout inventory, as per my legal right to be. I was informed that I could not attend, and they would not provide the time of the checkout. When returning keys, I was advised that they needed to dropped at an address that was 45mins drive from the property, the address on the email was incorrect, when arriving, there’s a note on the door stating that you need to then walk to another address. They then have the audacity to state that if your keys are returned post 12pm (afternoon), you will charged a daily charge late return of the keys! They are my keys until midnight that day, for when I have paid rent until. Wild goose chase just to return a set of keys. I’ve had issues with them over email regards the return of my deposit, following concerns from other tenants who have stated have had issues. I’ve left that apartment in an expectational condition, and have taken appropriate photographs and videos. My next steps are the housing ombudsman, to report unsafe and unsatisfactory services that would be reasonably expected from tennant. The only upside, was the apartment itself was actually well presented and Dana on the concierge desk, is an absolute gem.
5/5
GoogleJohn, our building supervisor has been very helpful the last few weeks. Ive had some decorating done and new furniture delivered for my flat and he has helped me shift waste packaging and old pieces of furniture down to the bin room, ready for collection. He also keeps the property clean and tidy, where he can, and always reads my utility metres when requested. He is a friendly and very reliable guy.
5/5
GoogleRating only, no written review.
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London (Patcham Terrace) has the most, with 1,109 reviews rated 3.5 out of 5, followed by London (Smugglers Way) with 796.
The five Urban Bubble offices, by town:
