Urban Bubble estate agents in London, Wandsworth, Hove and 1 more

★★★★★ 5/5

Google

I want to extend my heartfelt thanks to Mark, the caretaker of Vantage Quay, for providing exceptional service. I was facing a challenging issue with getting my parking bay allocation, and despite the letting team's limited assistance, the caretaker went above and beyond to help me. His professionalism, kindness, and willingness to help made a stressful situation much easier to handle. It's rare to find such a committed and attentive individual who takes such pride in their work. I am incredibly grateful for his help and cannot commend him enough for the excellent service he provides to the residents of Vantage Quay. Thank you again for all your hard work and dedication Mark!

Chamath · 4 August 2024 · Urban Bubble Wandsworth

★★★★★ 5/5

Google

Rating only, no written review.

Gr · 4 August 2024 · Urban Bubble London (Smugglers Way)

★★★★★ 1/5

Google

AWFUL COMPANY TO RENT WITH, AWFUL SERVICE, STILL TRYING TO GET OUR MONEY BACK we paid annually for a flat for just one year and then found a cheaper option and have moved there with another company. Even though we have sent the keys back ended the contract and have finished with that flat they decided to still charges the next months rent (£1200). No one even answered the phone when we tried calling so we had to drive to their office in the centre of Manchester. We still haven’t been given our money back and have now been told they don’t even know if they can get the money back this week. This has put me into debt and my bank say they will be charging me for this. I have told the employees what the bank have said however no one cares they just say they cant help as the person who deals with it is currently working at home. TERRIBLE COMPANY, DON’T CARE ABOUT YOU OR THE SITUATION YOU ARE IN. Will not be using this company again

Evelyn · 4 August 2024 · Urban Bubble London (Smugglers Way)

★★★★★ 5/5

Google

Mark, concierge at Vantage Quay, is the most helpful member of the UB team. Responsive, helpful and pragmatic. Always with a smile on his face. Mark takes great care of the building, car park and the residents. He's helped me out with various things on multiple occasions. He is an asset to any team.

Anna · 4 August 2024 · Urban Bubble London (Smugglers Way)

★★★★★ 5/5

Google

Cannot rate our concierge at Vantage Quay, Mark Thwaite, highly enough. Always goes above and beyond, is never less than cheerful and is an absolute pleasure to deal with. It really makes such a difference when you’re a leaseholder of an apartment to have such a friendly and efficient professional to work with. Thanks Mark. 👍 …

Rebecca · 4 August 2024 · Urban Bubble London (Smugglers Way)

★★★★★ 5/5

Google

I want to extend my heartfelt thanks to Mark, the caretaker of Vantage Quay, for providing exceptional service. I was facing a challenging issue with getting my parking bay allocation, and despite the letting team's limited assistance, the caretaker went above and beyond to help me. His professionalism, kindness, and willingness to help made a stressful situation much easier to handle. It's rare to find such a committed and attentive individual who takes such pride in their work. I am incredibly grateful for his help and cannot commend him enough for the excellent service he provides to the residents of Vantage Quay. Thank you again for all your hard work and dedication Mark!

Chamath · 4 August 2024 · Urban Bubble London (Smugglers Way)

★★★★★ 5/5

Google

Rating only, no written review.

Gr · 2 August 2024 · Urban Bubble London (Patcham Terrace)

★★★★★ 1/5

Google

AWFUL COMPANY TO RENT WITH, AWFUL SERVICE, STILL TRYING TO GET OUR MONEY BACK we paid annually for a flat for just one year and then found a cheaper option and have moved there with another company. Even though we have sent the keys back ended the contract and have finished with that flat they decided to still charges the next months rent (£1200). No one even answered the phone when we tried calling so we had to drive to their office in the centre of Manchester. We still haven’t been given our money back and have now been told they don’t even know if they can get the money back this week. This has put me into debt and my bank say they will be charging me for this. I have told the employees what the bank have said however no one cares they just say they cant help as the person who deals with it is currently working at home. TERRIBLE COMPANY, DON’T CARE ABOUT YOU OR THE SITUATION YOU ARE IN. Will not be using this company again

Evelyn · 2 August 2024 · Urban Bubble London (Patcham Terrace)

★★★★★ 5/5

Google

Mark, concierge at Vantage Quay, is the most helpful member of the UB team. Responsive, helpful and pragmatic. Always with a smile on his face. Mark takes great care of the building, car park and the residents. He's helped me out with various things on multiple occasions. He is an asset to any team.

Anna · 2 August 2024 · Urban Bubble London (Patcham Terrace)

★★★★★ 5/5

Google

Cannot rate our concierge at Vantage Quay, Mark Thwaite, highly enough. Always goes above and beyond, is never less than cheerful and is an absolute pleasure to deal with. It really makes such a difference when you’re a leaseholder of an apartment to have such a friendly and efficient professional to work with. Thanks Mark. 👍 …

Rebecca · 2 August 2024 · Urban Bubble London (Patcham Terrace)

★★★★★ 5/5

Google

I want to extend my heartfelt thanks to Mark, the caretaker of Vantage Quay, for providing exceptional service. I was facing a challenging issue with getting my parking bay allocation, and despite the letting team's limited assistance, the caretaker went above and beyond to help me. His professionalism, kindness, and willingness to help made a stressful situation much easier to handle. It's rare to find such a committed and attentive individual who takes such pride in their work. I am incredibly grateful for his help and cannot commend him enough for the excellent service he provides to the residents of Vantage Quay. Thank you again for all your hard work and dedication Mark!

Chamath · 2 August 2024 · Urban Bubble London (Patcham Terrace)

★★★★★ 5/5

Trustpilot

Great Team

Xavier has been brilliant, great communication and very helpful in the process of assisting and answering any questions whilst securing my apartment. I’d like to thank him and Urban Bubble as they made my experience very smooth.

Anita · 31 July 2024 · Urban Bubble London (Patcham Terrace)

★★★★★ 1/5

Trustpilot

Phoned twice to the Dedicated Team and…

Phoned twice to the Dedicated Team and couldn't get through. Went through selections that had an engaged tone. Emailed and no response.

SuperThunder · 30 July 2024 · Urban Bubble London (Patcham Terrace)

★★★★★ 5/5

Trustpilot

A Positive Experience Everytime!

Everyone that I have engaged with at Urbanbubble over the years has been great. The latest was Emma. They are always there to protect your interest. Information update is always on time and so is the remittance of rental.Well done !

Huan · 29 July 2024 · Urban Bubble London (Patcham Terrace)

★★★★★ 1/5

Google

0 communication between staff. Emails are answered at least every 4/7 days. No urgency from anyone from the property management or Lettings team. A lot of corner cutting and compliance issues that need investigating. Deposits are never returned.One of the worst companies I’ve used.

Millie · 26 July 2024 · Urban Bubble London (Patcham Terrace)

★★★★★ 1/5

Google

Rating only, no written review.

Savannah · 26 July 2024 · Urban Bubble Wandsworth

★★★★★ 1/5

Google

The basics of customer service is to spell the person's name correctly, it's right there in the email you're replying to.. There's no excuse, good luck.

G · 26 July 2024 · Urban Bubble Wandsworth

★★★★★ 1/5

Google

Urban Bubble’s email system must only allow them to send emails but clearly has blocked all incoming emails as they never respond to any. I don’t know why they put a big purple REPLY button at the bottom of their emails. I have tried many times to ask questions but no response. I believe they are the worst company I have ever dealt with

Noel · 26 July 2024 · Urban Bubble Wandsworth

★★★★★ 1/5

Google

I rented an apartment from [urbanbubble] for six months and vacated it a year and a half ago. Despite numerous emails, I still haven't received my security deposit back. The lack of communication and unprofessionalism is unacceptable. I strongly advise against renting from this company.

Zainab · 26 July 2024 · Urban Bubble Wandsworth

★★★★★ 1/5

Google

I rented an apartment from [urbanbubble] for six months and vacated it a year and a half ago. Despite countless emails, they still haven't returned my security deposit. The blatant disregard for customer concerns and utter lack of professionalism is appalling. Avoid renting from this company at all costs!👎👎👎 …

Dr: · 26 July 2024 · Urban Bubble Wandsworth

★★★★★ 3/5

Google

I have been referred to contact Jonathan Adams at urban bubbles seeking for help to handle my water leakage case which have been ignored by their customer services and office staff for 2 days. I was really impressed with his super helpful and customer oriented attitude which although this is beyond his area to handle but he still react immediately and try to connect me with the right people who might be able to help without any delay knowing that my case is urgent. I am very touched by his act and would like to show my gratitude here. But for the office customer services they are not very helpful and act like a robot only give you standard answer and not providing any solution regardless the case was urgent which could have lead to serious flooding. Hope service can be improved by more internal training.

Amanda · 26 July 2024 · Urban Bubble Wandsworth

★★★★★ 5/5

Trustpilot

Rent arrears follow up

The agent followed up and responded promptly as required.Mr Adeeb Ahmed well done

Fazly · 26 July 2024 · Urban Bubble London (Patcham Terrace)

★★★★★ 1/5

Google

Rating only, no written review.

Savannah · 26 July 2024 · Urban Bubble London (Smugglers Way)

★★★★★ 1/5

Google

The basics of customer service is to spell the person's name correctly, it's right there in the email you're replying to.. There's no excuse, good luck.

G · 26 July 2024 · Urban Bubble London (Smugglers Way)