Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
GoogleThis agency is SHOCKING. Liaised with someone called Zak the whole time who was equally diabolical and doesn’t have a clue what he’s doing. After passing the property back over at the end of tenancy, we heard nothing for weeks re the security deposit of £1400, constant chase ups and promises to return calls then never did, then finally got in touch and claimed they had arranged for the property had been deep clean fee of £234 which would be deducted from the deposit. The flat did NOT require this, it was professionally deep cleaned for £250 the day before we moved out and I provided the cleaning invoice. After that, they proceeded to ignore all emails/calls despite still withholding the full £1400. We had no option to reach out to the Tenancy Deposit Scheme (who protect the security deposits) and raise a dispute. They reached out to Urban Bubble and they had a month to respond. As expected, they also got ignored so the scheme have now returned the full deposit amount to us (5 months after moving out).
Urban Bubble rely on people being complacent and not questioning their antics. Do not let this company steal your money.
Alex · 18 August 2024 · Urban Bubble London (Smugglers Way)
★★★★★ 4/5
GoogleI recently moved into Vantage Quay. It’s a great place to live. Mark the caretaker was really welcoming and is always cheery and helpful, we’re lucky to have him here. But only 4 stars because Urban Bubble’s legal department took 4 weeks to acknowledge my taking over the apartment, and that was with me hassling them to get on with it.
Charlie · 18 August 2024 · Urban Bubble London (Smugglers Way)
★★★★★ 1/5
Google**Fraud - Avoid This Agency**
I bought an apartment in Manchester for investment in a prime location where letting usually takes only weeks. The agency asked me to sign a management agreement claiming free snagging and letting. They claimed the apartment was perfect post-snagging. There was zero follow-up and nothing was reported to the developer for fixing.
They started letting my apartment, but I heard nothing from them for 3 months. When I reached out, they suggested I buy furniture or lower the price, which I agreed, yet it remained unrented.
I decided to switch agencies and requested my keys back. They refused unless I paid a £480 cancellation fee, citing a landlord agreement that mentioned nothing about this. After a difficult conversation, I paid, but they still refused to release the keys, demanding my new agency's ID scanned into their system, which was unreasonable.
The staff was very rude. This agency is spam. Avoid at all costs.
Katrina · 18 August 2024 · Urban Bubble London (Smugglers Way)
★★★★★ 1/5
GoogleAvoid this company...the worst property management company ever. I would give zero star if I could. I use their service as a landlord because it's compulsory in the contract with the developert. There were two times that they were not aware that my tenants didn't pay the rent for a few months. They only became aware when I reached out to ask them regarding the overdue rent. They have the worst customer service team and there's usually very slow or zero response from their customer service team. It's a total nightmare dealing with them
Sharon · 17 August 2024 · Urban Bubble London (Patcham Terrace)
★★★★★ 5/5
GoogleMark who supports VQ is extremely helpful and efficient at all times, often going above and beyond - thank you Mark
Lucy · 16 August 2024 · Urban Bubble London (Patcham Terrace)
★★★★★ 5/5
GoogleUrbanbubble our property managing agent provide a good service. Able to find a suitable tenant within a few weeks. We are happy with their service.
Annaliza · 16 August 2024 · Urban Bubble London (Patcham Terrace)
★★★★★ 1/5
GoogleIf you're dealing with Xavier - just don't take the property.
He genuinely has 0 clue what he is doing. He was 30 minutes late to our viewing and I saw him outside on the phone and he tried saying he only just got there. He laughed at us down the phone because we stated the property is not in a good condition.
It's clear hes never worked in property before and hasn't received any form of training.
As for UrbanBubbles apartments - they are nothing like the videos they send. They are awful. Avoid at all cost.
Joshua · 16 August 2024 · Urban Bubble London (Patcham Terrace)
★★★★★ 1/5
GoogleThis agency is SHOCKING. Liaised with someone called Zak the whole time who was equally diabolical and doesn’t have a clue what he’s doing. After passing the property back over at the end of tenancy, we heard nothing for weeks re the security deposit of £1400, constant chase ups and promises to return calls then never did, then finally got in touch and claimed they had arranged for the property had been deep clean fee of £234 which would be deducted from the deposit. The flat did NOT require this, it was professionally deep cleaned for £250 the day before we moved out and I provided the cleaning invoice. After that, they proceeded to ignore all emails/calls despite still withholding the full £1400. We had no option to reach out to the Tenancy Deposit Scheme (who protect the security deposits) and raise a dispute. They reached out to Urban Bubble and they had a month to respond. As expected, they also got ignored so the scheme have now returned the full deposit amount to us (5 months after moving out).
Urban Bubble rely on people being complacent and not questioning their antics. Do not let this company steal your money.
Alex · 16 August 2024 · Urban Bubble London (Patcham Terrace)
★★★★★ 4/5
GoogleI recently moved into Vantage Quay. It’s a great place to live. Mark the caretaker was really welcoming and is always cheery and helpful, we’re lucky to have him here. But only 4 stars because Urban Bubble’s legal department took 4 weeks to acknowledge my taking over the apartment, and that was with me hassling them to get on with it.
Charlie · 16 August 2024 · Urban Bubble London (Patcham Terrace)
★★★★★ 1/5
Google**Fraud - Avoid This Agency**
I bought an apartment in Manchester for investment in a prime location where letting usually takes only weeks. The agency asked me to sign a management agreement claiming free snagging and letting. They claimed the apartment was perfect post-snagging. There was zero follow-up and nothing was reported to the developer for fixing.
They started letting my apartment, but I heard nothing from them for 3 months. When I reached out, they suggested I buy furniture or lower the price, which I agreed, yet it remained unrented.
I decided to switch agencies and requested my keys back. They refused unless I paid a £480 cancellation fee, citing a landlord agreement that mentioned nothing about this. After a difficult conversation, I paid, but they still refused to release the keys, demanding my new agency's ID scanned into their system, which was unreasonable.
The staff was very rude. This agency is spam. Avoid at all costs.
Katrina · 16 August 2024 · Urban Bubble London (Patcham Terrace)
★★★★★ 1/5
TrustpilotThis agency is SHOCKING - Zak Houghton
This agency is SHOCKING. Liaised with someone called Zak Houghton the whole time who was equally diabolical. It’s scary that this member of staff has been given the title of Property Manager. After passing the property back over at the end of tenancy, we heard nothing for weeks re the security deposit of £1400, constant chase ups and promises to return calls then never did, then finally got in touch and he claimed they had arranged for the property to be deep cleaned for a fee of £234 which would be deducted from the deposit. The flat did NOT require this, it was professionally deep cleaned for £250 the day before we moved out and I provided the cleaning invoice. After that, they proceeded to ignore all emails/calls including rejecting my calls and sending them to voicemail but then answering my partner’s call immediately after (due to not recognising the number), this was all whilst still withholding the full £1400 deposit. We had no option to reach out to the Tenancy Deposit Scheme (who protect the security deposits) and raise a dispute. They reached out to Urban Bubble and they had a month to respond. As expected, they also got ignored so the scheme have now returned the full deposit amount to us (5 months after moving out). Urban Bubble rely on people being complacent and not questioning their antics. Do not let this company steal your money.
Alex · 16 August 2024 · Urban Bubble London (Patcham Terrace)
★★★★★ 5/5
TrustpilotAppreciation to staff
I feel very satisfactory to the management team of Urbanbubble. The staff including Johanne, Nicole, Emma, Rachel and Adeeb etc. are all fast and responsible. They are all excellent and I am glad to have their cares to my property.
Mr · 14 August 2024 · Urban Bubble London (Patcham Terrace)
★★★★★ 1/5
GoogleRating only, no written review.
James · 11 August 2024 · Urban Bubble Wandsworth
★★★★★ 5/5
GoogleMark our building manager is always very helpful and makes sure the building is tidy and well maintained. Vantage Quay
Robin · 11 August 2024 · Urban Bubble Wandsworth
★★★★★ 1/5
GoogleRating only, no written review.
James · 11 August 2024 · Urban Bubble London (Smugglers Way)
★★★★★ 5/5
GoogleMark our building manager is always very helpful and makes sure the building is tidy and well maintained. Vantage Quay
Robin · 11 August 2024 · Urban Bubble London (Smugglers Way)
★★★★★ 1/5
GoogleRating only, no written review.
James · 9 August 2024 · Urban Bubble London (Patcham Terrace)
★★★★★ 5/5
GoogleMark our building manager is always very helpful and makes sure the building is tidy and well maintained. Vantage Quay
Robin · 9 August 2024 · Urban Bubble London (Patcham Terrace)
★★★★★ 5/5
TrustpilotThank you, Adeeb
These stars go to Adeeb who takes care of Falkner accounts. I have a few email exchanges with Adeeb in early this year and now. He has been responding quick to my enquiries and I feel that he is really studying every word in my mails. He is someone rare at UB who is so initiative and puts his heart on his work and his customers.
Ivana · 9 August 2024 · Urban Bubble London (Patcham Terrace)
★★★★★ 5/5
TrustpilotJohanne is very reliable and…
Johanne is very reliable and responsible. Good to have her to look after my property.
Kittie · 8 August 2024 · Urban Bubble London (Patcham Terrace)
★★★★★ 5/5
GoogleRating only, no written review.
Gr · 4 August 2024 · Urban Bubble Wandsworth
★★★★★ 1/5
GoogleAWFUL COMPANY TO RENT WITH, AWFUL SERVICE, STILL TRYING TO GET OUR MONEY BACK
we paid annually for a flat for just one year and then found a cheaper option and have moved there with another company. Even though we have sent the keys back ended the contract and have finished with that flat they decided to still charges the next months rent (£1200). No one even answered the phone when we tried calling so we had to drive to their office in the centre of Manchester. We still haven’t been given our money back and have now been told they don’t even know if they can get the money back this week. This has put me into debt and my bank say they will be charging me for this. I have told the employees what the bank have said however no one cares they just say they cant help as the person who deals with it is currently working at home. TERRIBLE COMPANY, DON’T CARE ABOUT YOU OR THE SITUATION YOU ARE IN.
Will not be using this company again
Evelyn · 4 August 2024 · Urban Bubble Wandsworth
★★★★★ 5/5
GoogleMark, concierge at Vantage Quay, is the most helpful member of the UB team. Responsive, helpful and pragmatic. Always with a smile on his face. Mark takes great care of the building, car park and the residents. He's helped me out with various things on multiple occasions. He is an asset to any team.
Anna · 4 August 2024 · Urban Bubble Wandsworth
★★★★★ 5/5
GoogleCannot rate our concierge at Vantage Quay, Mark Thwaite, highly enough. Always goes above and beyond, is never less than cheerful and is an absolute pleasure to deal with. It really makes such a difference when you’re a leaseholder of an apartment to have such a friendly and efficient professional to work with. Thanks Mark. 👍 …
Rebecca · 4 August 2024 · Urban Bubble Wandsworth
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
