5/5
GoogleRating only, no written review.
Trusted Agent profile
Urban Bubble estate agents in London, Wandsworth, Hove and 1 more
★★★★★
2,133 reviews across 5 offices and 2 platforms
Urban Bubble has five offices, in London (two offices), Wandsworth, Hove and Coventry. Together they have 2,133 reviews on two platforms, rated 3.4 out of 5 overall.
Our offices
Urban Bubble's five offices, most reviewed first. Each has its own page.
- Urban Bubble London (Patcham Terrace)Patcham Terrace, Nine Elms, SW8 4EX1,108 reviews · 789 on Google (3.5)79 in the last 90 days
- Urban Bubble London (Smugglers Way)Smugglers Way, SW18 1EW796 reviews · 475 on Google (3.4)29 in the last 90 days
- Urban Bubble Wandsworth45 London, SW11 3SH767 reviews · 767 on Google (3.6)60 in the last 90 days
- Urban Bubble Hove5 Ethel Street, BN3 3GW339 reviews · 0 on Google20 in the last 90 days
- Urban Bubble Coventry8-10 Gulson Road, CV1 2NF305 reviews · 0 on Google20 in the last 90 days
Latest reviews from every Urban Bubble office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleRating only, no written review.
1/5
GoogleOnly rent with these if you don't mind awful communication and not getting your deposit back for over 3 months
1/5
Googleone of the worst property management companies I have ever worked with, very unprofessional, worst communication ever, No customer satisfaction at all,, they are not honest and try to rob you at any chance with NO one cares to set records straight. Avoid dealing with them at all costs!!
1/5
GoogleBad company. I am waiting for my apartment rental fund about two weeks. They ignore a lot of my calls and emails. When they finally answer the phone, they just tell the fund is pending and they don’t make any efforts for this delay. I really plan to change this company once soon.
1/5
GoogleWorst agency I have ever dealt with. From the start to end of tenancy they act like no one works in the office, meanwhile there seems like over 100 of people working in the office. You will get no reply over any issues for months.
1/5
GoogleIf I could rate it less than 0 , I would. There is Flat online. I contacted them via email and phone calls, but unfortunately there was no response. After 3 or 4 days, I visited them at the company. They sent me an employee named Muhammad, who was very rude and disrespectful . After that, he simply told us a higher price than the price offered online. Finally, I do not recommend dealing with them at all, especially this young man Muhammad. They do not have any kind of respect.
1/5
GoogleWould rate 0 stars if I could! DO NOT RENT A PROPERTY FROM THEM!! They have held our deposit for 2 months as well as additional monies owed to us due to a bathroom leak (no fault of ours) as we had to put dehumidifiers on morning and night at their request and they then tried to get out of paying us the increase in electricity as ‘we couldn’t prove it was because of the dehumidifiers’. Absolute clowns!! We’ve raised a formal complaint, requested manager call backs, asked for updates from our property ‘manager’ Megan and simply get ignored. They’re all incompetent and none of them care. We’ve had issues since we moved in- broken, unclean furniture provided, additional charges of payment taken which were unexplained and then the amount just reduced off our next rent. They are scammers and the landlord is no better!! Give us our deposit back you cowboys!
5/5
GoogleVery reliable agent, my property manager is Adeeb Ahmed, who is absolutely responsible and trustworthy. He update me on the flat situation regularly. If the tenant has any concerns he will proactively communicate with him. To manage the late rent payment or arrears, he will communicate swiftly with tenant to find out the details of any late payment and give me good advice to manage the situation. Very happy with the service so far
1/5
GoogleI would truly give this company no stars if I could. DO NOT RENT AN APARTMENT WITH THEM, they’re incompetent and just thieves at this point! We had to vacate the property early due to a leak in the bathroom (caused by faulty fixtures under the bath) that spread black mould all in the bedroom. This leak wasn’t identified properly for weeks due to the useless companies they hired to fix it and it took over 2 months for them to organise anything, advising there is nothing they can do for us and we had to stay in the apartment which was severely affecting our health. After months of negotiations they confirmed the landlord would pay back monies to us for a (very small) reduction in rent and pay for the increase in electricity bill (as they provided dehumidifiers for us to use night and day to dry out the room and originally tried to say they wouldn’t pay for the increase in electricity as we couldn’t prove it was due to the industrial dehumidifiers 🤯). We still haven’t had this money paid back to us and we left the property over 2 months ago. Happy to name and shame the landlord too as she is just as much at fault for not sending us the funds. At this stage we are still waiting for our deposit back, we handed our keys back 8 weeks ago. They claim they are waiting on costings for a bit of cleaning of a skirt board etc… this was their last contact nearly 3 weeks ago. Our emails and call back requests go ignored. Megan who is our ‘manager’ of the property acts like she’s ghosting us from a bad date, just truly incompetent and doesn’t care. We’ve submitted a formal complaint which again has gone completely ignored and we have waited over and above the 15 days requested. We didn’t want to get to this stage but we are at a loss of what to do?! How do you get your money owed back from these cowboys?!
5/5
GoogleExcellent Service, Quick Turnaround and Clear Communication I recently worked with the letting team of Urbanbubble and was thoroughly impressed with their efficiency and transparency. From the moment the previous tenants moved out, they managed to find new tenants and complete the entire process in under a month, a remarkable turnaround! Throughout the process, their communication was clear and timely, keeping me updated on every step without any confusion. I truly appreciate the professionalism and effort they put into ensuring everything went smoothly. Keep up the good work!
1/5
GoogleIf you're dealing with Xavier - just don't take the property. He genuinely has 0 clue what he is doing. He was 30 minutes late to our viewing and I saw him outside on the phone and he tried saying he only just got there. He laughed at us down the phone because we stated the property is not in a good condition. It's clear hes never worked in property before and hasn't received any form of training. As for UrbanBubbles apartments - they are nothing like the videos they send. They are awful. Avoid at all cost.
1/5
Trustpilotfacing the prospect of being homeless due to the irresponsible behaviour of your team
Due to the irresponsible behaviour of your team, we are now facing the prospect of being homeless and being forced to pay for expensive hotel accommodation.I started renting an apartment a month ago at The Goods Yard JQ in Birmingham. Over the past month, the leasing team, particularly Tomi and Nadine, have repeatedly delayed the process, leaving us with insufficient time to complete the international transfer (we made the transfer on time, but the staff continuously informed us that the payment had not been received). I have contacted the leasing team multiple times during business hours to resolve the issue, but the receptionist always tells me that Tomi is unavailable. For the entire month, I have consistently sent WhatsApp messages and made phone calls to follow up, yet even the tasks that were promised to be completed on time have been indefinitely delayed.Today is the last working day before the tenancy starts, yet the leasing process remains incomplete, despite half of the rent already being received, and we have provided the proof of transfer for the remaining amount. Nadine, the leasing team member who answered my call today, promised to send the contract, but she is not responding to messages on WhatsApp, as she did in the past whole month.Due to the irresponsible behaviour of your team, we are now facing the prospect of being homeless and being forced to pay for expensive hotel accommodation.
5/5
TrustpilotXavier was great and found exactly what…
Xavier was great and found exactly what we needed on time
1/5
GoogleIf you're dealing with Xavier - just don't take the property. He genuinely has 0 clue what he is doing. He was 30 minutes late to our viewing and I saw him outside on the phone and he tried saying he only just got there. He laughed at us down the phone because we stated the property is not in a good condition. It's clear hes never worked in property before and hasn't received any form of training. As for UrbanBubbles apartments - they are nothing like the videos they send. They are awful. Avoid at all cost.
1/5
TrustpilotDo not use Urban Bubble!
Do not use Urban Bubble!! We left their flat in perfect condition, but after two months, we still haven’t received our deposit.Despite their agreement to return it, they’ve been unresponsive and unhelpful. We’ve now lodged a formal complaint and are taking this to the Ombudsman. Avoid at all costs!!!
1/5
TrustpilotWould rate 0 stars if I could!
Would rate 0 stars if I could!DO NOT RENT A PROPERTY FROM THEM!! They have held our deposit for 2 months as well as additional monies owed to us due to a bathroom leak (no fault of ours) as we had to put dehunidifers on morning and night at their request and they then tried to get out of paying us the increase in electricity as ‘we couldn’t prove it was because of the dehumidifiers’. Absolute clowns!! We’ve raised a formal complaint, requested manager call backs, asked for updates from our property ‘manager’ Megan and simply get ignored. They’re all incompetent and none of them care. We’ve had issues since we moved in- broken, unclean furniture provided, additional charges of payment taken which were unexplained and then the amount just reduced off our next rent. They are scammers and the landlord is no better!! Give us our deposit back you cowboys!
1/5
TrustpilotOn their way out. RIP.
Rumor has it that Legal and General are slowly ditching this business, building by building, and looking for a new operator. If you've had a bad experience with UB then feel happy because this could bankrupt them..
1/5
TrustpilotAVOID
AVOID. COMPANY IGNORES ALL CALLS AND EMAILS HAVING TO RAISE DIRECTLY WITH THE TDS TO GET DEPOSIT BACK SAID WE WOULD HAVE IT " BACK IN 10 DAYS " AND THEY JUST LIE. NO INTENTION OF DEALING WITH IT AND DONT HAVE THE CAPACITY TO DEAL WITH A COMPLAINT OR PROCESS THE REFUND CLEARLY. AVOID AVOID AVOID
1/5
TrustpilotAwful AVOID !!
Awful Moved out of an apartment they took over last month and the landlord told them to return our deposit in full. The deposit has never landed and they are ignoring us. Disgraceful letting agent -AVOID both tenants and landlords
1/5
TrustpilotDisgusting, No customer service - AVOID
Urban bubble has been a diabolical estate agent, their customer service is beyond poor. After various issues with check in and deposits, I arrived to a FILTHY apartment which had clearly never been cleaned, there were personal items from the previous tenant still in the bin, a false nail left in the kitchen sink, extractor dripping with grease and broken furniture. On top of this, the house was covered in cockroach traps, I was completely unaware of the issue before I agreed to take the flat. Due to it being a Friday afternoon, I didn’t hear anything from Urban Bubble for three days. Since then, their support and communication has been abysmal, no compensation for the hours of cleaning and hiring of equipment in order to clean the flat. My boyfriend also lives in the same complex and rented with a different agent and has had no issues, I would avoid Urban Bubble at all costs!
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleVery reliable agent, my property manager is Adeeb Ahmed, who is absolutely responsible and trustworthy. He update me on the flat situation regularly. If the tenant has any concerns he will proactively communicate with him. To manage the late rent payment or arrears, he will communicate swiftly with tenant to find out the details of any late payment and give me good advice to manage the situation. Very happy with the service so far
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Questions about Urban Bubble
Which Urban Bubble office has the most reviews?
London (Patcham Terrace) has the most, with 1,108 reviews rated 3.5 out of 5, followed by London (Smugglers Way) with 796.
Where are the Urban Bubble offices?
The five Urban Bubble offices, by town:
- Coventry: 8-10 Gulson Road, Coventry, CV1 2NF
- Hove: 5 Ethel Street, Hove, BN3 3GW
- London (Patcham Terrace): Patcham Terrace, Nine Elms, London, SW8 4EX
- London (Smugglers Way): Smugglers Way, London, SW18 1EW
- Wandsworth: 45 London, Wandsworth, SW11 3SH
