Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
GoogleMoved out 7 weeks ago and have still not received our deposit back which was £1200. The ONLY charge is end of tenancy clean. I had to ring on 5 different occasions before any help was given & after not receiving email replies for a week at a time. The person in the end who was most helpful was not even our property manager. Disgraceful that they expect people to be out of pocket for such a prolonged period of time (especially as we are students) and they advertise a 7-10 day return. So many people leaving similar reviews. They also tried to charge for about 5 different things that were already damaged & recorded in our pre move-in itinerary (which they would have known if they read properly) and had we not have called this out, we would’ve ended up paying significantly more than we needed to. This includes MOULD which they didn’t remove prior to our move in, but instead painted over & tried to charge us for it on our move out. Still waiting to hear about our deposit even though it was “released” 2 weeks ago and is meant to take 3 days.
Sian · 15 October 2024 · Urban Bubble London (Patcham Terrace)
★★★★★ 5/5
GoogleRating only, no written review.
Fazly · 10 October 2024 · Urban Bubble London (Smugglers Way)
★★★★★ 1/5
GoogleZero star if it’s possible
You either get blocked by the management email or will have a series of different ‘account admins’ to tell you that there’s nothing they can do.
At one point they told me one case was fine and there’s no need for me to do any further procedure as in it is resolved then a couple days later I was sent to another firm for this issue yet again and the other firm charges me too????
Vicky · 10 October 2024 · Urban Bubble London (Smugglers Way)
★★★★★ 1/5
GoogleMoved out 7 weeks ago and have still not received our deposit back which was £1200. The ONLY charge is end of tenancy clean. I had to ring on 5 different occasions before any help was given & after not receiving email replies for a week at a time. The person in the end who was most helpful was not even our property manager. Disgraceful that they expect people to be out of pocket for such a prolonged period of time (especially as we are students) and they advertise a 7-10 day return. So many people leaving similar reviews. They also tried to charge for about 5 different things that were already damaged & recorded in our pre move-in itinerary (which they would have known if they read properly) and had we not have called this out, we would’ve ended up paying significantly more than we needed to. This includes MOULD which they didn’t remove prior to our move in, but instead painted over & tried to charge us for it on our move out. Still waiting to hear about our deposit even though it was “released” 2 weeks ago and is meant to take 3 days.
Sian · 10 October 2024 · Urban Bubble London (Smugglers Way)
★★★★★ 1/5
Google0 respect for customers that pay their wages. Poor poor customer service. Reading the other reviews this company is on its way out.
Nicola · 3 October 2024 · Urban Bubble London (Smugglers Way)
★★★★★ 1/5
GoogleThe worst, most unprofessional, unresponsive, negligent, disgraceful to the phrase 'management company'. Urban bubble should be dissolved as a company. They do not respond to urgent emails, with staff that are extremely rude and not willing to do their jobs. No communication in house between staff members when responding to query's. You lot are an absolute joke and I hope you get shut down. Will be contacting the housing ombudsman rather than liaising with them directly going forward.
S · 3 October 2024 · Urban Bubble London (Smugglers Way)
★★★★★ 1/5
Google0 respect for customers that pay their wages. Poor poor customer service. Reading the other reviews this company is on its way out.
Nicola · 1 October 2024 · Urban Bubble London (Patcham Terrace)
★★★★★ 1/5
GoogleThe worst, most unprofessional, unresponsive, negligent, disgraceful to the phrase 'management company'. Urban bubble should be dissolved as a company. They do not respond to urgent emails, with staff that are extremely rude and not willing to do their jobs. No communication in house between staff members when responding to query's. You lot are an absolute joke and I hope you get shut down. Will be contacting the housing ombudsman rather than liaising with them directly going forward.
S · 1 October 2024 · Urban Bubble London (Patcham Terrace)
★★★★★ 5/5
GoogleRating only, no written review.
Zara · 24 September 2024 · Urban Bubble London (Smugglers Way)
★★★★★ 5/5
GoogleRating only, no written review.
鄭建平 · 24 September 2024 · Urban Bubble London (Smugglers Way)
★★★★★ 5/5
GoogleRating only, no written review.
Kaveh · 24 September 2024 · Urban Bubble London (Smugglers Way)
★★★★★ 1/5
GoogleOnly rent with these if you don't mind awful communication
and not getting your deposit back for over 3 months
Matthew · 24 September 2024 · Urban Bubble London (Smugglers Way)
★★★★★ 1/5
Googleone of the worst property management companies I have ever worked with, very unprofessional, worst communication ever, No customer satisfaction at all,, they are not honest and try to rob you at any chance with NO one cares to set records straight. Avoid dealing with them at all costs!!
Ahmad · 24 September 2024 · Urban Bubble London (Smugglers Way)
★★★★★ 1/5
GoogleBad company. I am waiting for my apartment rental fund about two weeks. They ignore a lot of my calls and emails. When they finally answer the phone, they just tell the fund is pending and they don’t make any efforts for this delay. I really plan to change this company once soon.
Ali · 24 September 2024 · Urban Bubble London (Smugglers Way)
★★★★★ 1/5
GoogleWorst agency I have ever dealt with. From the start to end of tenancy they act like no one works in the office, meanwhile there seems like over 100 of people working in the office. You will get no reply over any issues for months.
YiDen · 24 September 2024 · Urban Bubble London (Smugglers Way)
★★★★★ 1/5
GoogleIf I could rate it less than 0 , I would. There is Flat online. I contacted them via email and phone calls, but unfortunately there was no response. After 3 or 4 days, I visited them at the company. They sent me an employee named Muhammad, who was very rude and disrespectful . After that, he simply told us a higher price than the price offered online. Finally, I do not recommend dealing with them at all, especially this young man Muhammad. They do not have any kind of respect.
في · 24 September 2024 · Urban Bubble London (Smugglers Way)
★★★★★ 1/5
GoogleWould rate 0 stars if I could!
DO NOT RENT A PROPERTY FROM THEM!!
They have held our deposit for 2 months as well as additional monies owed to us due to a bathroom leak (no fault of ours) as we had to put dehumidifiers on morning and night at their request and they then tried to get out of paying us the increase in electricity as ‘we couldn’t prove it was because of the dehumidifiers’. Absolute clowns!! We’ve raised a formal complaint, requested manager call backs, asked for updates from our property ‘manager’ Megan and simply get ignored. They’re all incompetent and none of them care.
We’ve had issues since we moved in- broken, unclean furniture provided, additional charges of payment taken which were unexplained and then the amount just reduced off our next rent. They are scammers and the landlord is no better!! Give us our deposit back you cowboys!
Becky · 24 September 2024 · Urban Bubble London (Smugglers Way)
★★★★★ 1/5
GoogleI would truly give this company no stars if I could. DO NOT RENT AN APARTMENT WITH THEM, they’re incompetent and just thieves at this point! We had to vacate the property early due to a leak in the bathroom (caused by faulty fixtures under the bath) that spread black mould all in the bedroom. This leak wasn’t identified properly for weeks due to the useless companies they hired to fix it and it took over 2 months for them to organise anything, advising there is nothing they can do for us and we had to stay in the apartment which was severely affecting our health. After months of negotiations they confirmed the landlord would pay back monies to us for a (very small) reduction in rent and pay for the increase in electricity bill (as they provided dehumidifiers for us to use night and day to dry out the room and originally tried to say they wouldn’t pay for the increase in electricity as we couldn’t prove it was due to the industrial dehumidifiers 🤯). We still haven’t had this money paid back to us and we left the property over 2 months ago. Happy to name and shame the landlord too as she is just as much at fault for not sending us the funds. At this stage we are still waiting for our deposit back, we handed our keys back 8 weeks ago. They claim they are waiting on costings for a bit of cleaning of a skirt board etc… this was their last contact nearly 3 weeks ago. Our emails and call back requests go ignored. Megan who is our ‘manager’ of the property acts like she’s ghosting us from a bad date, just truly incompetent and doesn’t care. We’ve submitted a formal complaint which again has gone completely ignored and we have waited over and above the 15 days requested. We didn’t want to get to this stage but we are at a loss of what to do?! How do you get your money owed back from these cowboys?!
ImTheBushMaori · 24 September 2024 · Urban Bubble London (Smugglers Way)
★★★★★ 5/5
GoogleExcellent Service, Quick Turnaround and Clear Communication
I recently worked with the letting team of Urbanbubble and was thoroughly impressed with their efficiency and transparency. From the moment the previous tenants moved out, they managed to find new tenants and complete the entire process in under a month, a remarkable turnaround! Throughout the process, their communication was clear and timely, keeping me updated on every step without any confusion. I truly appreciate the professionalism and effort they put into ensuring everything went smoothly. Keep up the good work!
Chris · 24 September 2024 · Urban Bubble London (Smugglers Way)
★★★★★ 1/5
GoogleIf I could rate it less than 0 , I would. There is Flat online. I contacted them via email and phone calls, but unfortunately there was no response. After 3 or 4 days, I visited them at the company. They sent me an employee named Muhammad, who was very rude and disrespectful . After that, he simply told us a higher price than the price offered online. Finally, I do not recommend dealing with them at all, especially this young man Muhammad. They do not have any kind of respect.
Alaa · 24 September 2024 · Urban Bubble Wandsworth
★★★★★ 1/5
TrustpilotJust so crap!!!!!!
Just so crap!!!!!!! We moved out over a month ago. Signed all the deposit release documents over 10 days ago. Still no deposit back!!! They say it’s been moved onto their accounts team who they apparently have no contact with so don’t know when we’re getting the deposit back. It’s an absolute JOKE. All I have heard is awful things about them. If you want an easy time at the end of a tenancy where you’re not having to constantly chase them and ring them, do not go with urban bubble.
Lauren · 23 September 2024 · Urban Bubble Hove
★★★★★ 1/5
GoogleIf I could rate it less than 0 , I would. There is Flat online. I contacted them via email and phone calls, but unfortunately there was no response. After 3 or 4 days, I visited them at the company. They sent me an employee named Muhammad, who was very rude and disrespectful . After that, he simply told us a higher price than the price offered online. Finally, I do not recommend dealing with them at all, especially this young man Muhammad. They do not have any kind of respect.
Alaa · 23 September 2024 · Urban Bubble London (Patcham Terrace)
★★★★★ 5/5
GoogleRating only, no written review.
Junbyung · 22 September 2024 · Urban Bubble London (Patcham Terrace)
★★★★★ 5/5
GoogleRating only, no written review.
Zara · 22 September 2024 · Urban Bubble London (Patcham Terrace)
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
