Trusted Agent profile
★★★★★
2,134 reviews across 5 offices and 2 platforms
Urban Bubble has five offices, in London (two offices), Wandsworth, Hove and Coventry. Together they have 2,134 reviews on two platforms, rated 3.4 out of 5 overall.
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Urban Bubble's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotAdeeb Ahmed of Urbanbubble
Adeeb Ahmed of Urbanbubble follows up details and also keep me updates on all my request. Knowing the roles details and give valuable advice. I am highly appreciated with his work. Yat Fai
Hi! We really appreciate your review. It’s great to hear Adeeb has been so professional and supportive. Thanks from urbanbubble
5/5
TrustpilotBethany Delahaye - 5 star service!!!
Bethany has been our property manager since July 2024 and has been fantastic! She manages 3 apartments for us in Manchester and is always quick to respond to our questions and offer her assistance. Being very on the ball, she is also great at providing solutions and recommendations when needed. We had the opportunity to meet her for the first time on a recent trip to Manchester and in addition to being a first-class property manager she is also a very lovely person. I can't praise her highly enough. We would be very sorry to ever lose her. She definitely gets 5 stars from us!
Hi Ruth! Thank you so much for the lovely feedback. We’re thrilled to hear how well Bethany has been looking after your properties. She really is fantastic at what she does. It’s great to know her responsiveness and proactive approach have made such a positive impact. Thanks from urbanbubble
1/5
TrustpilotUnsafe, Poorly Managed, and Ignored by Urban Bubble
I have lived in a building managed by Urban Bubble for about two years, and my experience has been overwhelmingly negative. Despite the building being less than three years old, the quality of management and response to serious safety concerns has been deeply disappointing.
1/5
TrustpilotOne of the worst management companies…
One of the worst management companies I’ve ever had the misfortune to deal with.
1/5
TrustpilotOngoing Issues with Communication and Unresolved Mould
I've unfortunately spent months going back and forth with the company on an issue relating to mould within the apartment they manage and the communication from them has been extremely dismissive with no actions taken till now. I am still waiting on a resolution from the company at the moment with generic emails sent on a weekly basis despite this being a grave health concern for me and my household.
1/5
TrustpilotUrban Bubble’s management of Blackhorse…
Urban Bubble’s management of Blackhorse Mills has been abhorrent. From the moment I moved in, the experience has been stressful and disorganised: I wasn’t even on their system on move-in day, there was no induction, no welcome pack, and no inventory report despite repeated requests. Essential services like hot water and heating were not working, and when I raised concerns, most of the team were dismissive and unhelpful. I’ve also been notified that the lifts have been out of order for several months without an urgent solution.
5/5
GoogleAlessandra has helped to quickly and efficiently secure a new tenant for my flat. I am very impressed with her professionalism and she kept me updated with the progress of the negotiations. This has given me a good experience and I am happy to recommend her to others. I want to thank Alessandra for all she has done.
Hi Colin! Thank you for your wonderful review. We’re delighted Alessandra was able to secure a tenant for you so efficiently and that her professionalism made the process smooth. We’ll be sure to share your feedback with her. Thanks from urbanbubble
5/5
GoogleI like to give my sincere thanks to Adeeb Ahmed for his support and prompt action always and his initiative to communicate on the status of the rental payout situation to me. Also, thank you to urbanbubble and team for their support and service. Keep up the good work all !!
Hi Chris! Thank you for your feedback and recommendation. We’re so pleased to hear Adeeb’s support, prompt action, and proactive communication have made such a positive difference. We’ll be sure to pass along your thanks to him and the wider team. Thanks from urbanbubble
4/5
GoogleOverall, the service is good, but sometimes their email replies are delayed. (especially the letting management team)
Hello, thank you for your feedback. We’re glad to hear you’re happy with our service, and we also appreciate your comments on communication speed, we’ll take this on board to improve our response times. Thanks from urbanbubble
5/5
GoogleI had a fantastic experience dealing with Claire Jones from Urban bubble. She owned my major issues in my flat and dealt with this professionally and was there every step of the way.
Hi Carolyn! Thank you for your feedback. We’re delighted to hear that Claire was able to support you and handle your flat issues professionally. We’ll be sure to pass on your feedback to her.
5/5
GoogleAmazing service by Carl. 10 / 10 gor Carl
Hello Fahad Ali! Thank you for your review, we’re so pleased to hear Carl provided such amazing service. Thanks from urbanbubble
5/5
GoogleShoutout to Alessandra who helped secure a tenant for me in doublequick time! The entire process was handled smoothly, with clear communication and prompt updates.
Hi Theo! We’re delighted Alessandra was able to secure a tenant for you so quickly and that the process felt smooth and well communicated. Thanks from urbanbubble
5/5
GoogleI have just secured an apartment to rent with the help of Alessandra and she has been fantastic! I have been trying to find somewhere to rent over the last few weeks and most companies I have spoken to have been quite dismissive and not seemed to want to help, some not even answering the phone altogether! Dealing with Alessandra has been a breath of fresh air, she is a credit to the team!
Hi Beth, thank you for sharing your experience. We’re so glad Alessandra was able to support you with professionalism and care. She’ll be delighted to hear your feedback! Thanks from urbanbubble
5/5
GoogleI realy want to recommend again about Ahmed Adeeb from your company. His service is Great!
Thanks for leaving the positive review Shahar!
5/5
GoogleUrbanbubble has been managing my property for a couple of years now and my experience with them has been very positive. They have a dynamic team of professionals who are responsive and dedicated; a special thanks to Adeeb and Bethany for always addressing issues promptly and efficiently. Thanks to them my property has consistently been occupied with reliable tenants. Urbanbubble is trustworthy and I definitely recommend them.
Thank you for your lovely review! We’re delighted to hear how positive your experience has been with us over the years and that Adeeb and Bethany’s support has made such a difference in keeping your property well managed and occupied.Thanks from urbanbubble
5/5
GoogleCarl was amazing person, on time , finished his work perfectly and kind
Hello Ali! Thank you for your review. We’re delighted to hear how positive your experience has been with Carl. Thanks from urbanbubble
1/5
GoogleUrban Bubble managed the property I rented in Manchester with my flatmate. They were incompetent throughout the tenancy and then desperately claimed £348 from our deposit. When we said we had photo and video evidence of cleaning they reduced their claim by 50% 😂😂. We then referred the dispute to TDS, and they only got £80. They are so pathetic.
1/5
TrustpilotAwful experience
Awful experience, too poor customer service and management
Hi Reza, we’re really sorry to hear about your experience. If you could get in touch with us directly and share a bit more background, we’d be happy to look into this further and see how we can resolve the issue. Thanks from urbanbubble.
5/5
GoogleWanted to say a huge thank you to Nick for always going above and beyond. Such a kind, friendly face to see around, very grateful for all the hard work.
5/5
GoogleThe communal areas are always clean and tidy, Nick does a great job and is very friendly!
5/5
TrustpilotThis is a specific review for Claire…
This is a specific review for Claire Jones who is the property manager of Advent 2/3 in Manchester. I just want to highlight how proactive and helpful she has always been when dealing with me as a leaseholder. I couldn’t recommend her highly enough.
Hi Joey, thank you for taking the time to share your feedback. We’re delighted to hear how proactive and helpful Claire has been in supporting you. Thanks from urbanbubble
5/5
GoogleUrbanbubble have been managing my rental in Manchester for the past year since construction. I have had a positive experience with the team with quick responses to questions with Rachel and Adeeb being particularly proactive members of the the team.
5/5
TrustpilotThank you Adeeb for your dedication and hard work.
My tenants failed to settle rental payments on time for a few occasion. Adeeb had been keeping me informed for the whole situation and collection process. Adeeb worked diligently and were able to recover rental arrears from the tenants at the end.
Thank you for your review and for highlighting Adeeb’s efforts. We’re glad to hear you felt supported and kept informed throughout the process, and that a positive outcome was achieved. We’ll be sure to share it with Adeeb. Thanks from urbanbubble
4/5
GoogleSpecial thanks to Johanne Evans for the fast turnaround on tenant replacement.
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London (Patcham Terrace) has the most, with 1,109 reviews rated 3.5 out of 5, followed by London (Smugglers Way) with 796.
The five Urban Bubble offices, by town:
