5/5
GoogleMany thanks to Carl for fixing our issue quickly!👍 …
Agent replied · 23 November 2025
Hi Jeneta! Thank you for your positive feedback. We’re so glad Carl was able to provide a helpful service. Thanks from urbanbubble
Trusted Agent profile
Urban Bubble estate agents in London, Wandsworth, Hove and 1 more
★★★★★
2,134 reviews across 5 offices and 2 platforms
Urban Bubble has five offices, in London (two offices), Wandsworth, Hove and Coventry. Together they have 2,134 reviews on two platforms, rated 3.4 out of 5 overall.
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Our offices
Urban Bubble's five offices, most reviewed first. Each has its own page.
- Urban Bubble London (Patcham Terrace)Patcham Terrace, Nine Elms, SW8 4EX1,109 reviews · 789 on Google (3.5)80 in the last 90 days
- Urban Bubble London (Smugglers Way)Smugglers Way, SW18 1EW796 reviews · 475 on Google (3.4)29 in the last 90 days
- Urban Bubble Wandsworth45 London, SW11 3SH767 reviews · 767 on Google (3.6)60 in the last 90 days
- Urban Bubble Hove5 Ethel Street, BN3 3GW339 reviews · 0 on Google19 in the last 90 days
- Urban Bubble Coventry8-10 Gulson Road, CV1 2NF305 reviews · 0 on Google20 in the last 90 days
Latest reviews from every Urban Bubble office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleFantastic service! Recently I’ve got a notice to claim a bill which is overdue and hence coupled with a penalty charge. Rose of lettings property mgt team has kindly checked and identified that this is duplicated bill. She further followed up with the charger to clarify and finally the duplicated bill as well as the penalty has been cancelled. This is handled in such a professional and swift manner! So thankful!
Agent replied · 23 November 2025
Hi Wendy! Thank you for the wonderful feedback! We're so pleased Rose could resolve this quickly and professionally for you. We'll make sure she knows how much you've appreciated her help in getting everything sorted. Thanks from urbanbubble
5/5
GoogleExceptional service from Carl, very quick to get my leak fixed with great communication throughout, Carl went above and beyond and I would recommend him / the company to anyone !
Agent replied · 23 November 2025
Hi Jacob! Thank you for the fantastic feedback and recommendation. We're delighted Carl could fix your leak quickly and keep you informed throughout. We'll make sure he knows how much you've appreciated his service. Thanks from urbanbubble
5/5
GoogleCarl was great - efficient and friendly! Thank you!
Agent replied · 23 November 2025
Hi Georgia! Thank you for the lovely feedback. We're delighted Carl could help you efficiently and with a friendly approach. We'll make sure he knows you've appreciated his work. Thanks from urbanbubble
5/5
GoogleExcellent customer service, very helpful in sorting out our maintenance issues !!
Agent replied · 23 November 2025
Hi Sehrish! Thank you for taking the time to leave us a review. We're so pleased we could help sort out your maintenance issues. Excellent customer service is what we aim for, and we're glad we could support you. Thanks from urbanbubble
1/5
TrustpilotBeware deep clean fees
My son left his rental studio room in liverpool 4months ago- it took 3 months to return our deposit and they deducted £222 to deep clean a single studio room ( he left it clean al bar the boiler cupboard and skirting) ! It is illegal to charge deep clean fees plus the fee is ridiculously high for a single room and shows complete lack of negotiation with the cleaner. In addition I overpaid 1 months rent by mistake and 4m later still waiting to be reimbursed. Multiple emails and complaints later still waiting. Do not trust this company
Agent replied · 23 November 2025
Hi Simon, we're sorry to hear about your experience with the deposit return and refund process. Deposit deductions are made in line with the tenancy agreement and any charges reflect the cost of returning the property to its original condition. We understand this can be frustrating, and we're happy to discuss the breakdown with you directly. Regarding the overpayment, we apologise for the delay. Please get in touch with us directly so we can look into this and get it resolved for you. Thanks from urbanbubble
1/5
TrustpilotI've been very disappointed by the…
I've been very disappointed by the service from Urban Bubble. Have lodged multiple complaints about certain aspects that come under the building management and nothing gets done. They don't even respond to them.
Agent replied · 23 November 2025
Hi Jamie, we're sorry to hear you've been disappointed. We always aim to respond promptly and keep residents informed. We've checked our records and can see we responded to your last contact, but didn't hear back from you at the time. If there are outstanding concerns we're not aware of, please get in touch directly so we can look into this and help resolve things. Thanks from urbanbubble
1/5
TrustpilotCampbell house louvers opened & terrible cold & disappointed
Update 10 November- 16 days has passed with and nothing has been regarding the opened louvers - waking up with sore throat because of cold!!😡😡😡😡😡How would anyone from this company feel when is going home and the louvers are opened on this cold weather?? There are 6 days in this state and at every call are blaming the contractors!!! I have a terrible cough & infection in my throat & chest and the cold at night is making me feel worse...
Agent replied · 23 November 2025
Hi Suzana, we're really sorry to hear about the discomfort you've been experiencing and understand how frustrating this has been. We've been working hard to resolve the issue with the AOVs since the fire alarm was triggered. Unfortunately, we've faced significant delays with the contractor responsible for the system, despite our repeated attempts to get them on site. We've now escalated this and brought in alternative support to get it sorted as quickly as possible. We know this has gone on too long, and we're doing everything we can to resolve it. Thank you for your patience.
5/5
TrustpilotBethany was extremely professional and…
Bethany was extremely professional and resolved my queries promptly. I wish her continued success in the future.
Agent replied · 23 November 2025
Hi Herbert! Thank you for the lovely feedback! We're delighted Bethany could resolve your queries so promptly. She's brilliant at what she does, and we'll make sure she knows you've appreciated her professionalism. Thanks from urbanbubble
5/5
TrustpilotI have been renting out my property…
I have been renting out my property with URBANBUBBLE, and the management has been good, especially in the past two years.
Agent replied · 23 November 2025
Hi! Thanks for sharing your experience. We’re delighted to hear that you’ve been pleased with our management, especially over the past couple of years. Thanks from urbanbubble
5/5
GoogleAdeeb Ahmed is exceptional in his client care and level of service.
Agent replied · 23 October 2025
Hi Khaled! Thanks for sharing your experience. We’re so glad Adeeb was able to provide an exceptional service. Thanks from urbanbubble
5/5
GoogleAdeeb has been excellent helping with any queries and keeping me updated at all times. Highly recommend!
5/5
Googlel've been using Urbanbubble to manage my rental apartment for about two to three years, and their service has always been prompt and satisfactory. This year, my tenant was late with rent payments twice, but each time, Adeeb Ahmed informed me right away and followed up promptly to resolve the issue. I really appreciate his efforts and professionalism.
Agent replied · 23 October 2025
Hi! Thank you for being with us over the past few years! We really appreciate your continued trust, and it’s great to hear Adeeb has been providing such prompt and professional support. We’ll make sure he sees your feedback. Thanks from urbanbubble
5/5
GoogleAdeeb Ahmed has been professional and quick with his correspondences. Super helpful
Agent replied · 23 October 2025
Hi Abdullah! Thank you for taking the time to leave us a review! We’re really happy to hear Adeeb was so supportive. We’ll be sure to pass your feedback to him. Thanks from urbanbubble
5/5
GoogleI want to take a moment to sincerely thank Albert at the lightbox blue, media city for the amazing support he consistently provides during the night shifts. No matter the hour, Albert is always approachable, attentive, and ready to help in any way he can. He goes above and beyond to make sure any concerns or requests are addressed quickly and thoroughly. It’s clear that he takes pride in what he does, and his calm, professional manner brings a real sense of reassurance, especially late at night when things can feel more difficult to navigate. Albert, your dedication doesn’t go unnoticed. I really appreciate all the effort you put in and the reliable support you always offer. Thank you Albert for everything you do you are truly appreciated. Louise
Agent replied · 23 October 2025
Hi Louise! We absolutely agree, Albert’s an absolute star. It’s wonderful to hear how much his support and professionalism mean to you. We’ll be sure to share your kind words with him! Thanks from urbanbubble
5/5
GoogleHad a leak. Process to get someone round was really simple and quick. Carl helped us out and was quick and efficient and even cleaned up after himself. Great service!
Agent replied · 23 October 2025
Hi Liam! Great to hear Carl got the leak sorted quickly. We’ll make sure he gets your lovely feedback. Thank you from urbanbubble
4/5
GoogleAdeeb Ahmed at Urbanbubble has been very helpful with debt recovery and debt managment with my delinquent tenants. It has take much of the stress out of difficult situations.
Agent replied · 23 October 2025
Hi Doug !Thanks for sharing your experience. We’re glad Adeeb has been able to support you. Thanks from urbanbubble
5/5
TrustpilotI’ve been using Urbanbubble to manage…
I’ve been using Urbanbubble to manage my rental apartment for about two to three years, and their service has always been prompt and satisfactory. This year, my tenant was late with rent payments twice, but each time, Adeeb Ahmed informed me right away and followed up promptly to resolve the issue. I really appreciate his efforts and professionalism.
Agent replied · 23 October 2025
Hi! We appreciate you taking the time to share your experience. We’re delighted to hear that Adeeb continues to deliver great service and consistency. Thanks from urbanbubble
5/5
GoogleAdeeb was very helpful and replies to emails promptly. Thanks
Agent replied · 23 October 2025
Hi Kerem! Thank you for your positive feedback. We’re so glad Adeeb was able to provide a helpful service. Thanks from urbanbubble
5/5
GoogleCarl is a very helpful person, he done the job very fast
Agent replied · 23 October 2025
Hi Abdulmajeed! We’re so glad Carl was able to resolve the issue and provide such helpful service. We appreciate your positive feedback! Thanks from urbanbubble
1/5
GoogleApart from Nick & Stephen, who have been ALWAYS punctual, attentive, caring & extremely helpful, the rest of the Company is a complete disaster! You just cannot rely on them, and the last example is the chaos and the awful situation they put me through after what it was supposed to be a basic & ordinary "fire inspection". They do really live in their own bubble, where customers' needs are not considered and poor service is their signature! And knowing that my landlord pays these clowns a big amount of money every Year to do NOTHING or make mistakes, it totally drives me crazy. WORST Company ever!!! Ps. Their replies in the last 2 days are only LIES and simply laughable! I would go out my way to discourage others from using this Company's services, PROMISE!!! Update: If there were Razzies for Property Management, Urban Bubble would sweep all the awards! Urban Bubble isn’t just bad; they redefine what poor service looks like. Their management is so appalling that tenants are driven to leave perfectly good properties just to escape the chaos and neglect. They are consistently unreachable, rarely answer calls, and when they do, they deflect responsibility. It is always someone else‘ fault: the landlord, the estate agent, or some vague external party. Meanwhile, they continue to collect substantial fees for doing next to nothing. The final straw? Once again, their failure to arrange a basic fire safety inspection, leaving tenants uncertain about the safety and legal compliance of the building. It is not just incompetence; it is disregard for tenants’ wellbeing and legal obligations. This is obviously my experience during the 7 years that I had the chance to witness their doing: Urban Bubble is a textbook example of mismanagement. If another company took over tomorrow, they wouldn’t be missed.
Agent replied · 21 June 2024
Hi Ale. Thank you for leaving a review. As outlined in correspondence sent to you, the routine fire door inspection which took place within your apartment and the fact the fire alarm for the building sounded yesterday were unrelated matters. I am sorry for the inconvenience which was caused by the fire alarm sounding, however this happened beyond our control.
1/5
TrustpilotBig mistake working with them and now…
Big mistake working with them and now I’m stuck because of the high fees for ending the agreement.
Agent replied · 23 October 2025
Hi Ahmad, we’re sorry to hear about your experience and appreciate you taking the time to share this feedback. We’ll review this with our team to understand what has happened and how we can improve. Our customers are our priority, and we’re committed to providing a better experience going forward. Thanks from urbanbubble
4/5
TrustpilotAdeeb at Urban Bubble alway replies to…
Adeeb at Urban Bubble alway replies to my emails promptly and is very helpful.
Agent replied · 23 October 2025
Hi Marie! Thank you for your feedback. We’re pleased to hear Adeeb has been helpful and responsive. We’ll be sure to pass along your feedback to him. Thanks from urbanbubble
5/5
TrustpilotAlways have great experience with the…
Always have great experience with the services of Adeeb. He is very consistent in his approach and always respond to my concerns quickly.
Agent replied · 23 October 2025
Hi Ernestas! We appreciate you taking the time to share your experience. We’re delighted to hear that Adeeb continues to deliver great service and consistency. Thanks from urbanbubble
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Questions about Urban Bubble
Which Urban Bubble office has the most reviews?
London (Patcham Terrace) has the most, with 1,109 reviews rated 3.5 out of 5, followed by London (Smugglers Way) with 796.
Where are the Urban Bubble offices?
The five Urban Bubble offices, by town:
- Coventry: 8-10 Gulson Road, Coventry, CV1 2NF
- Hove: 5 Ethel Street, Hove, BN3 3GW
- London (Patcham Terrace): Patcham Terrace, Nine Elms, London, SW8 4EX
- London (Smugglers Way): Smugglers Way, London, SW18 1EW
- Wandsworth: 45 London, Wandsworth, SW11 3SH
