Urban Bubble estate agents in London, Wandsworth, Hove and 1 more

Hi Mapiя! Thank you for sharing your experience. We're thrilled Johanne and Dorota could help you secure your new home, especially during such a busy time. Making your first rental experience smooth and stress-free is our priority, and we're so pleased everything came together in time for Christmas. Welcome home, and we're always here if you need us. Thanks from urbanbubble

Hi, thank you for your feedback, we really appreciate you taking the time to share your thoughts. We're pleased Sheldon has been great, and we'll make sure he knows. Building community is at the heart of what we do, and your suggestions are helpful as we work on improving the resident experience at Axis. Thanks from urbanbubble

Hi Sergio! Thank you for the great feedbacK. We're delighted that the application process was smooth and straightforward for you. Moving can be stressful, and we're pleased our team could make things easier with clear communication. Welcome, and we're always here if you need us. Thanks from urbanbubble

Hi, we're sorry to hear you've had such a frustrating experience with us, and we understand your disappointment. The issues you've described don't reflect the standards we aim for or the service our residents deserve. We take this feedback seriously. If you have specific concerns or ongoing issues that need resolving, please get in touch with us directly so we can look into what's happened and work to put things right. Thanks from urbanbubble

Hi Charlie! Thank you for sharing your experience with us. We're delighted Johanne could help you and that the process went smoothly. She's brilliant at what she does, and we'll make sure she knows about your feedback. Thanks from urbanbubble

Hi Larina! Thank you for the fantastic feedback! We're delighted Carl could fix your door so quickly and efficiently. We'll make sure he knows about your feedback. Thanks from urbanbubble

Hi Caoimhe! Thank you for sharing your experience. We're pleased Carl could help quickly. He's brilliant at what he does, and we'll make sure he knows about your feedback. Thanks from urbanbubble

Hi Kamall! Thank you for taking the time to leave us a review. Carl consistently does excellent work and we'll make sure he knows about your feedback. Thanks from urbanbubble

Hi Justin, we're sorry to hear you've had this experience and feel this way about our service. We take all feedback seriously and always aim to communicate clearly with residents and homeowners. If there are specific concerns about building maintenance, defects or budget matters that haven't been addressed, we'd welcome the opportunity to discuss them with you directly. Please get in touch with us so we can look into your concerns and work towards a resolution. Thanks from urbanbubble

Hi YM! Thank you for sharing your experience and recommendation. We're delighted Xavier provided such expert guidance throughout the entire process. He's excellent at what he does, and we'll make sure he knows about your feedback. Thanks from urbanbubble

Hi Mohammad! Thank you for taking the time to leave us a review. We're delighted you feel safe and valued at Viadux. That's exactly what we're here for. Opsy is fantastic at what he does, and we'll make sure he knows how much you've appreciated his support. Thanks from urbanbubble

Hi Ranya! Thank you for the lovely feedback! We're delighted to hear you've had such a great experience. Opsy is awesome, we couldn't agree more! We'll make sure he knows you've appreciated everything he brings to Viadux. Thanks from urbanbubble

Hi Alhamed! Thank you for the excellent feedback. We're so glad you feel part of a vibrant community, that's exactly what we aim for in our homes. Opsy is exceptional, his reliability, commitment and professionalism make him a real asset to Viadux. Thanks from urbanbubble

Hi Abdulrahman! Thank you for the wonderful feedback. We're thrilled you've had such a positive experience with us. Opsy is truly talented and dedicated, his professionalism and hard work really do stand out. We'll make sure he knows how much you've appreciated everything he does. Thanks from urbanbubble

Hi Shangjie, thank you for your feedback. We’re sorry to hear that you felt unhappy with the change-of-sharer process. … More

Hi Shangjie, thank you for your feedback. We’re sorry to hear that you felt unhappy with the change-of-sharer process. For clarity, once a change of sharer is requested, we are only able to complete the transfer when all required documentation and references for the incoming sharer have been provided and approved. In this case, the new proposed sharer experienced delays in submitting the necessary information, and rent also fell into arrears during that period. Unfortunately, these factors meant that the process could not be finalised as quickly as we had hoped. As per the tenancy agreement, the outgoing tenant remains legally responsible for the tenancy until the change of sharer is formally completed. We communicated this throughout the process and worked proactively to progress the transfer as soon as all requirements were met. We understand that delays can be frustrating, and we always aim to make the process as smooth as possible. If you would like to discuss anything further, we’re more than happy to speak with you directly. Thanks from urbanbubble

Hi Callum, we're sorry to hear about your experience. We work hard to process deposits fairly and respond to all resident queries. If you have outstanding concerns, please reach out to us directly so we can investigate and get this sorted for you. Thanks from urbanbubble

Hi Callum, we're sorry to hear you've had this experience and feel this way. We always aim to return deposits in line with the tenancy agreement and respond to all queries. If there are outstanding issues, please get in touch with us directly so we can look into this and help resolve things. Thanks from urbanbubble

Hi Bora, we're sorry to hear you've been disappointed with our service and feel this way about our management. We take all feedback seriously and work hard to respond promptly and meet our responsibilities. If there are specific concerns we can address, we'd welcome the opportunity to discuss them with you directly. We appreciate all feedback from our residents and take every review seriously. If there's anything we can help resolve, please do get in touch. Thanks from urbanbubble

Hi Aimee, we're sorry to hear about your experience and the frustration you've felt with the deposit return process. Deposit deductions are made in line with the tenancy agreement and reflect the cost of returning the property to its original condition. If you believe charges have been applied incorrectly, we'd encourage you to dispute them through the deposit protection scheme, which provides an independent review. Regarding the outstanding deposit balance, we apologise for the delay. Please get in touch with us directly so we can look into this and get it resolved for you as quickly as possible. Thanks from urbanbubble