Trusted Agent profile

Urban and Rural Property Services estate agents in Dunstable, Milton Keynes, Leighton Buzzard and 3 more

4.6

★★★★★ Excellent

772 reviews across 8 offices and 3 platforms

Urban and Rural Property Services has eight offices, in Dunstable, Milton Keynes (three offices), Leighton Buzzard, Newport Pagnell, Ampthill and Bedford. Together they have 772 reviews on three platforms, rated 4.6 out of 5 overall.

Google logo

4.7 / 5

690

Reviews on Google

All 8 offices

Facebook logo

4.0 / 5

12

Reviews on Facebook

Business-wide

Trustpilot logo

70

Reviews on Trustpilot

Business-wide

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Our offices

Urban and Rural Property Services's eight offices, most reviewed first. Each has its own page.

Awards

Industry awards

Urban and Rural Property Services and its branches won awards at EA Masters in three years, most recently 2020.

EA Masters winners in three years, the group and its branches: 2020, 2019, 2018.

EA Masters by year, 2020 to 2018

Source: EA Masters winners lists, as published, linked by year.

Latest reviews from every Urban and Rural Property Services office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Dealing with Urban & Rural has been great from start to finish. From the very first time I contacted U&R for the first viewing until the very end when getting the keys they have been very friendly and helpful. From my point of view they have been different from other estate agent. Phone calls get answered promptly! Someone will be handy and would know how to help and give right information. As a buyer I felt that they were helping both sides to try make the transition as smooth as possible. I would like to thank Steven, whom I’ve dealt mostly with for keeping me informed all the time and ringing and emailing with updates, sometimes emailing back from early in the morning. Overall great experience dealing with Urban & Rural. Thank you.

Mark · 12 October 2025 · Urban and Rural Property Services Milton Keynes (338 Silbury Boulevard)

5/5

Google

Thank you to Steven and team. Brilliant customer service. We used Urban and Rural to sell our house. Within one viewing we had sold which was extremely fortunate as we have two young children. Steven and his team were so helpful throughout the transaction and pushed it every step of the way. We have managed to exchange this week in 11 weeks from start to finish. Thank you for minimising our stress, recommending a brilliant solicitor to us and being attentive and approachable throughout. We can’t thank you enough.

Hannah · 12 October 2025 · Urban and Rural Property Services Milton Keynes (338 Silbury Boulevard)

5/5

Google

I found Adam Stubbs to be incredibly helpful, honest, efficient and punctual in helping me choose a location(new to this area) and property.He gave undivided attention and I was very impressed by his commitment to going the extra mile and working tirelessly to ensure the move was east and stress free.

San · 12 October 2025 · Urban and Rural Property Services Milton Keynes (338 Silbury Boulevard)

5/5

Google

A huge THANK YOU to the team at Urban & Rural Estate Agents. Adam - you have made the process of buying a house so much easier for us and helped us getting our dream home. We can and will recommend this agency to whoever is looking for professional, engaged and friendly service.

Shelley · 12 October 2025 · Urban and Rural Property Services Milton Keynes (338 Silbury Boulevard)

5/5

Google

Not one to write a review on a website but credit where credit is due. A huge thank you to Adam S who was amazing throughout the whole process. He was so polite, patient and very speedy to respond to all my queries. Buying and selling is not an easy process but he most certainly made it less stressful!

Shauna · 12 October 2025 · Urban and Rural Property Services Milton Keynes (338 Silbury Boulevard)

5/5

Google

Extremely happy with the service provided by Urban and Rural, Adam in particular! We had the pleasure of welcoming him into our home to provide us with a valuation, his wealth of knowledge and understanding of the local area felt very reassuring that we were using the right agent. Would definitely recommend.

Paul · 12 October 2025 · Urban and Rural Property Services Milton Keynes (338 Silbury Boulevard)

5/5

Google

We had the pleasure of Meheib taking care of our recent property purchase. Great communication throughout the process. Always kept up-to-date, I will be using urban and rural Milton Keynes again. highly recommended to all family and friends

Handy · 12 October 2025 · Urban and Rural Property Services Milton Keynes (338 Silbury Boulevard)

5/5

Google

I recently had the pleasure of working with Ali, an exceptional agent, and I can confidently say that his service was nothing short of outstanding. From our first interaction, Ali was absolutely professional and deeply committed to ensuring my requirements are met. What impressed me the most was his attentiveness and thorough understanding of the market. He took the time to listen to my preferences and guided me through every step of the process with expert advice. His knowledge of the local area and available properties was invaluable, and he was always quick to respond to any questions I had, no matter how big or small. Ali made what could have been a stressful experience feel seamless. He was proactive, always keeping me updated on new listings, and made sure I had all the information needed to make well-informed decisions. His negotiation skills were top-notch, securing a deal that exceeded my expectations. Beyond his professional abilities, Ali’s personable nature set him apart. He was friendly, approachable, and genuinely cared about finding the right home for me. I felt completely supported throughout the entire process. If you’re looking for an agent who is not only knowledgeable and reliable but also goes the extra mile for their clients, I highly recommend Ali. His exceptional service made all the difference, and I couldn’t be happier with the outcome.

Nooruz · 12 October 2025 · Urban and Rural Property Services Milton Keynes (338 Silbury Boulevard)

1/5

Google

Dear Urban and Rural Estate Agent, I want to share my disappointment with the service I received recently while trying to arrange a property viewing. Last week, I rang to confirm a viewing for Monday but was told I had to wait for confirmation from the tenant. By Thursday, I still hadn’t heard anything, so I rescheduled for the following week. However, when I rang again on Thursday to confirm the new viewing for Saturday, I was told you still hadn’t received confirmation. This was very frustrating, as I had to keep chasing for updates. I feel it should be your responsibility to follow up promptly and keep me informed. Instead, I was left without answers and had to do all the chasing myself. When I asked questions to understand the delay, like when you last contacted the tenant and why it hadn’t been followed up, the agent seemed annoyed and didn’t offer any reassurance that the matter would be resolved. This only made the situation worse. I feel there was a lack of organisation and communication throughout, and I would appreciate it if you could improve how you handle these situations in the future. Kind regards, MK

Monir · 12 October 2025 · Urban and Rural Property Services Milton Keynes (338 Silbury Boulevard)

5/5

Google

Urban & Rural have been the most reliable part of our home buying/selling experience. Next time we look to move U&R will be the first people we ring! The whole team at U&R have been an absolute rock during our house sale. From the beginning of valuing & helping us understand the current market, getting the right viewers in the door, showing buyers round and then after the offer accepted talking to the multitude of people involved to keep things moving day in day out. The entire team have been more than helpful and are incredibly genuine people!

Robert · 12 October 2025 · Urban and Rural Property Services Milton Keynes (338 Silbury Boulevard)

5/5

Google

David and the Urban & Rural team worked very hard to finalise the sale of our property in Bletchley. The photography and video of the property were very professionally done, and all viewings were accompanied. After two sales that fell through, the final sale proved to be complicated for a variety of reasons and we appreciated the efforts made by David to keep everything on track, over what ended up being 6 months. As well as communicating by phone and email, we set up a WhatsApp group for the duration of the time we were selling our house, and this meant we could message at any time of day or night. We are happy to recommend Urban & Rural Bletchley to anyone looking to sell their property in the area.

Wendy · 12 October 2025 · Urban and Rural Property Services Milton Keynes (216 Queensway)

Agent replied · 12 October 2026

Thanks Wendy, really appreciate the review. Hope you and John are settling in well.

4/5

Google

It was a lengthy process mainly due to the economic situation and the need for updating the property . I was kept up to date on developments periodically and Brad was particularly helpful in the final run to the line. Would be happy for them to handle a sale in the future.

Colin · 12 October 2025 · Urban and Rural Property Services Milton Keynes (216 Queensway)

Agent replied · 12 October 2026

Thanks for the review Colin, we will be sure to pass this onto Brad.

5/5

Google

Having lived in the same house for almost 60 years It was always going to be an enormous wrench to move to another property but Brad and his team from Urban & Rural were very compassionate and considerate right from the start. The presentation of our house attracted considerable interest and was sold within days of being on the market. A big thank you to Molly for the weeks that followed as she regularly kept us up to date with the current situation during the process of both properties and her contribution certainly helped move the proceedings along to its final conclusion. I would have no hesitation to recommend Urban & Rural.

Roy · 12 October 2025 · Urban and Rural Property Services Milton Keynes (216 Queensway)

Agent replied · 16 April 2026

Thanks so much for the review Roy, we will be sure to pass this onto Molly.

5/5

Google

Jess, Amanda and the whole team have been amazing throughout the process. Helped minimise delays and went above and beyond to help us with the timeline we needed for exchanging. The communication was swift and clear and couldn’t have been happier for choosing then for our house sale. Thank you!!

Luiza · 11 October 2025 · Urban & Rural Dunstable

Agent replied · 11 October 2026

Thanks for the review Luiza, we really appreciate it. We will make sure we pass this onto Jess & Amanda

5/5

Google

From the moment we arrived to view the property Amanda was professional and welcoming. Throughout the viewing she answered all of our questions thoroughly and made it personal to us. She also went above and beyond heading back to the office between viewings to send our offer over and kept us informed throughout the day! Since then Leslie has been on the ball and quick with communication and answering any questions or queries we’ve had. While we’re still very early in the process so far Urban and Rural and Amanda and Leslie have exceeded our expectations. Highly recommend

Ben · 11 October 2025 · Urban & Rural Dunstable

Agent replied · 11 October 2026

Thanks for the review Ben, we really do appreciate mate it.

5/5

Google

From valuation to moving in day, the team at U&R were fantastic. Thank you to Peter especially for steering us through the complex and often stressful business of buying and selling houses! We’re certainly not planning on moving again anytime soon but if and when we do we will be using Urban and Rural.

Harriet · 5 October 2025 · Urban and Rural Property Services Ampthill

5/5

Google

Professional and on the ball . Very satisfied thanks to Amanda would definitely recommend

Ian · 3 October 2025 · Urban & Rural Dunstable

Agent replied · 24 October 2025

Thanks for the review Ian, we will be sure to pass this onto Amanda.

5/5

Google

Everyone at Urban & Rural has been excellent and we genuinely could not have asked for a better service. Amy and Paul were so professional and responsive- how lovely never to have to chase for progress reports 😊. The after sales service was equally impressive and Peter was just brilliant . …

Miriam · 25 September 2025 · Urban and Rural Property Services Ampthill

Agent replied · 9 October 2025

Hi Miriam, thank you so much for your lovely feedback. We’re delighted to hear that you had such a smooth and positive experience with us. It’s wonderful to know that the team were able to support you with such professionalism and care throughout the process. We’ll make sure your kind comments are shared with them- they'll be so pleased. The Ampthill Branch.

5/5

Google

Cannot recommend Amy at Urban and Rural in Ampthill enough. Her knowledge of the market was invaluable in helping us find our new home, she is excellent at keeping us up to date and informed. We are particularly thankful for her excellent negotiation skills, which secured us a great deal. She has helped us every step of the way and has made it a stress free process so far! We wouldn't hesitate to recommend her to anyone in the market for a new home".

Alex · 25 September 2025 · Urban and Rural Property Services Ampthill

Agent replied · 9 October 2025

Hi Alex, It’s great to hear you felt so well supported throughout the process. We’re delighted that Amy helped make everything clear and stress-free for you. Wishing you all the best with the rest of your purchase. The Ampthill Team.

5/5

Google

Great service provided by Amy at Urban & Rural Ampthill, always kept up to date and in the loop with my sale.. would definitely use again ..

Iain · 25 September 2025 · Urban and Rural Property Services Ampthill

Agent replied · 9 October 2025

Hi Iain, we really appreciate you taking the time to leave this lovely feedback. We’re pleased to hear that Amy kept you well informed throughout your sale. It’s wonderful to know you’d choose to work with us again. The Ampthill Team.

5/5

Google

We sold and purchased our house through the Ampthill Branch & service was exceptional. Special thanks to Amy & Paul.

Charlotte · 25 September 2025 · Urban and Rural Property Services Ampthill

Agent replied · 9 October 2025

Hi Charlottte, thank you for the review. We’re delighted to hear that you had an exceptional experience for both your sale and purchase. We hope you and the family are settling in nicely. The Ampthill Branch.

5/5

Google

I had a great experience dealing with Urban and Rural Ampthill, very much approachable people, who ever I dealt with on the phone or face to face, very friendly. Special mention for Paul, Amy and Peter. I definitely would recommend them for selling or buying, thanks guys.

K · 25 September 2025 · Urban and Rural Property Services Ampthill

Agent replied · 9 October 2025

Hi Kathy, we really appreciate you taking the time to share your experience. We’re really glad to hear you found our team approachable and friendly throughout your experience. Paul, Amy, and Peter will be happy to know you appreciated their support. Thanks again for recommending us! The Ampthill Team.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Urban and Rural Property Services

Which Urban and Rural Property Services office has the most reviews?

Dunstable has the most, with 244 reviews rated 4.5 out of 5, followed by Milton Keynes (216 Queensway) with 168.

Where are the Urban and Rural Property Services offices?

The eight Urban and Rural Property Services offices, by town:

Has Urban and Rural Property Services won any awards?

Yes. At EA Masters 2020 the group won Winner for Best Estate Agent Guide 2021 award winning agency, Sales, Oxfordshire, Bucks, MK. The group and its branches have also won 2 other industry awards since 2018.

Reviews may appear on more than one platform.

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