Trusted Agent profile
★★★★★
770 reviews across 8 offices and 3 platforms
Urban and Rural Property Services has eight offices, in Dunstable, Milton Keynes (three offices), Leighton Buzzard, Newport Pagnell, Ampthill and Bedford. Together they have 770 reviews on three platforms, rated 4.6 out of 5 overall.
689
Reviews on Google
All 8 offices
12
Reviews on Facebook
Business-wide
69
Reviews on Trustpilot
Business-wide
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Urban and Rural Property Services's eight offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleThank you to all the staff. Always helpful and so friendly.. Big thank you to Molly ! You have been amazing and always happy with a big smile 😃 …
Thank you so much for your kind words, Yvonne! We're thrilled to hear that you had such a positive experience with our team, especially Molly. Your satisfaction means the world to us, and we're always here to help with a smile! 😊 …
5/5
GoogleVery helpful and quick
Thanks for the review Sadia.
5/5
TrustpilotUrban & General - Give them a go
This review is long overdue, nearly about a year ago, so not good on me, so sorry to Rural and General. Rural and General, I found them online as we all do, long has the days gone where we used to go into an estate agents on the hight street; we now rely on or getting advice from online platforms (not mentioning any). I wanted to sell my house; I did the normal Google search and got so many hits. Rural and Urban came up as an option, and automatically you think ‘NO’, especially the size of my house. I set up discussions with several estate agents, asking questions and they were all great. What I found was other than Urban & Rural (as per my experience) the other estate agents just kept on showing me figures, an iPad and laptop with figures and graphs, and ‘negatively (slagging off) other estate agents. We are better and sold so many more houses etc… BUT not U&G. I decided to go with Urban and Rural…. All estate agents have a 14 day cool off period, and during that 14 day period, I decided to change my mind, again for personal reasons. I called U&R and spoke to Jonathan; he was so compassionate and understanding. If I was to ever sell my house again, I would ONLY through U&G. Even though the date of experience is last year; it is still Valid. Thank you Jonathan.
5/5
GoogleWe are very much happy with Urban and rural estate agent Bletchley branch and we are very fortunate to Choose this agent when we decided to sell our house. Their process is faster than other high street estate agents. I appreciate their faster to market for client benefit is greater and they advised and hold our hand in all the steps. Particularly I would like to deeply appreciate Molly for her continuous support during the process after we accepted the offer of our house .In one point we were stuck with the lower chain but she vigorously contacted all the solicitors in the chain and give timely update to us which we are very grateful.she also understands our concern about the timeline and worked hard and smart to support us in the whole journey. Molly went more than Above and Beyond in our case and her professionalism and close support is the highest benchmark I have never seen in the service industry. I will definitely refer urban rural estate agent Bletchley branch to my friends and associates in future.
Thanks so much for the review, we will pass this onto Molly and the team.
2/5
TrustpilotInitial contact, but after offer made strike 1
My son viewed a house on the market with U&R. We had some pf the usual estate agent upping the value of the home “we have a similar one on the market ‘up the road’for xyz” (So not in the same area then?:) thing. However we ate aware of these games and have done our own research on property prices. So I was ok with this buts it what happened when we submitted an offer that I was not happy with. We submitted an offer via email provide more than enough detail to get an intial discussion going with the seller. The response we got was a clear violation for the 1979 Estate Agent act. “… before submitting an offer we require (for those in the now yes it did say REQUIRE) our mortgage advisor to go through uou detail to ensure funds are in place..” Just to repaet this was an initially offer. For clarity let me explain what the Estate Agent act 1979 say about offers. Estate Agents (Undesirable Practices) (No. 2) Order 1991. Regard offer, whether written or verbal Agent are required to: “forward offers promptly and in writing". "give your client written details of all offers received from potential buyers". The only exception is if the client (the seller) has given the agent written instructions not to be notified of certain types of offers, for example, those below a specified price. So under the law not only is there is no requirement to “firm up” an offer the offer can in fact be a verbal one. In which case there would be now clarification. Hence the “requirement” from was. 1. totally unnecessary (initial offer) 3. indicates a blatant disregard for the legislation 4. Reeks of of an estate agent who is looking to sell additional services first before actually doing the job they were engaged to do. Why 2 stars rather than 1. the. Sales agent on site was friendly and informative .
5/5
GoogleThe selling of our property was not straight forward, but from beginning to end I cannot fault the kindness and professionalism of the team at U&R, especially Darren and Jess, who went the extra mile to help whenever they possibly could. Superb service.
Thanks for the review Hayley.
5/5
GoogleRecived high standard service from the start to finish. They sold my house to the first viewer. Highly recommended 😊 …
5/5
GoogleAmazing! bought my first property through Urban and Rural. No pushy sales when I viewed the property. They always respond extremely fast via email. They were always happy to help with an query or question, no matter how big or small. Steven always kept me updated throughout the process with how the sale was going and also chased things on my behalf, which was extremely helpful as I wouldnt have wanted the hassle of doing that myself. Thank you to Maheib for supporting the sale along the way. I hear many horror stories about estate agents, so it is obvious that Urban and Rural stand out as being above the rest. 100% would recommend
Hi Aidan, thank you very much for the wonderful review. We are so happy you enjoyed the service and we helped you move into your first home! We wish you all the best in the future!
1/5
GoogleI would not recommend these estate agents to anyone. Edit October 25. I see you have said you don’t know who I am… why am I not shocked. My house was on the market with you for months and you behaved completely unprofessionally and not in my interests. Please don’t be dishonest on top of it!
Hi Heidi, We cannot see your details on our system. Please contact our office direct to discuss any concerns you have. We would love to address your concerns. Thank you.
1/5
GoogleI would not recommend these estate agents to anyone. Edit October 25. I see you have said you don’t know who I am… why am I not shocked. My house was on the market with you for months and you behaved completely unprofessionally and not in my interests. Please don’t be dishonest on top of it!
Hi Heidi, We cannot see your details on our system. Please contact our office direct to discuss any concerns you have. We would love to address your concerns. Thank you.
5/5
GoogleDavid Wood and Dan helped my mum and dad sell their property, they were absolutely brilliant! They went above and beyond, really helped and supported my parents throughout, great communication etc. would 100% recommend without a shadow of a doubt.
Thanks for the review Steve, we will be sure to pass this on.
5/5
GoogleWe have just exchanged on our new home which we purchased through Jess at Urban & Rural. We had several viewings with Jess and other team members, they always had a good knowledge of the properties and did not rush or pressure us. When we found our new home Jess helped us through the negotiation and also then kept us up to date with how the sale was progressing. She is really friendly, and answers any queries promptly. Thank you so much to Jess and the team for making a stressful time as smooth sailing as possible.
Thanks for the review Sadie, we will pass this on to Jess and the team.
5/5
GoogleVery happy with the service received. All staff were friendly and professional, kept in contact regularly and were at the end of the phone when needed. Would highly recommend
Thanks so much for the review Vicky.
5/5
GoogleExcellent service. Sold house within about a week. Jess was on the ball and progressed things in a timely manner.
Thanks Angela, we appreciate the review and will be sure to pass this onto Jess
5/5
GoogleThe process from initial viewing to exchange has been pleasantly smooth. We found Urban and Rural very accommodating from the start, with our late in the day request for a viewing and Darren’s very personable approach. Throughout the process we have been dealing with Lesley Kehoe, who has helped make the process a pleasant and smooth one. Lesley is very approachable, always keeping us up to date with progress. If we were selling a property in a Dunstable, we’d definitely use Urban and Rural.
Thanks for the review Alan, we really do appreciate it.
5/5
GoogleExcellent marketing of my property which secured a quick sale at a good price. Staff are knowledgeable and provide excellent guidance and advice.
Thanks for the review Craig, really appreciate it.
5/5
GoogleMolly has been a great support throughout the whole selling process. She kept us informed and replied to texts instantly. She was more proactive than our actual conveyancers. I wish she was getting the fee we paid them! She is an asset to Urban and Rural. Thank you Molly.
Thanks so much Nancy, delighted we were able to get you over the line. We will be sure to pass this onto Molly.
5/5
GoogleExcellent, professional service from the beginning to the end of our house sale in Bletchley. Excellent communication throughout a difficult, slow process but Brad and Team went above and beyond to get us through to completion. We would highly recommend them and would definitely use again without hesitation.
Thank you so much for your wonderful review, Jill! We're thrilled to hear that you had an excellent experience with Brad and the team at Urban & Rural Estate Agents Bletchley. We take pride in our communication and support throughout the process, and it's great to know we could help you through a challenging sale. Your recommendation means the world to us, and we look forward to assisting you again in the future!
5/5
GoogleSteven has been so helpful and he has made the whole process so much easier. Thanks so much.
5/5
GoogleI would very much like to thank Steven and Zoey for all the help and advice they provided me during the selling of my apartment. The whole process was conducted very professionally and any questions I had they always provided great answers. This made what was a very stressful time for us a lot more easier. Steven even sat down with me and went through the solicitor process and found us a great solicitor in Emily. I would thoroughly recommend Urban And Rural to any one trying to sell their house /apartment and can only wish Steven and Zoey all the very best and a happy Christmas.
5/5
GoogleI recently had the pleasure of working with Mahieb at Urban & Rural Estate Agents, and I can't recommend him highly enough. From start to finish, Mahieb was professional, knowledgeable, and incredibly helpful. He took the time to understand my needs and preferences, offering honest advice and insights about the local market. His communication was clear and prompt, and he made the entire process smooth and stress-free. Whether you're buying or selling, Mahieb's dedication and expertise truly set him apart. Highly recommended!
5/5
GoogleI want to take a moment to acknowledge Ali's exceptional support and guidance. My interactions with him have consistently been positive. He maintains a friendly yet professional manner, and I can always rely on him. His extensive knowledge has been incredibly helpful. Ali is always on hand to address my questions, which makes everything feel more manageable. His assistance has been crucial in ensuring that everything runs smoothly. I would recommend his services without hesitation. Wishing you and your family a joyful festive season and a wonderful New Year! 👏🏻🎄
5/5
GoogleDealing with Urban & Rural has been great from start to finish. From the very first time I contacted U&R for the first viewing until the very end when getting the keys they have been very friendly and helpful. From my point of view they have been different from other estate agent. Phone calls get answered promptly! Someone will be handy and would know how to help and give right information. As a buyer I felt that they were helping both sides to try make the transition as smooth as possible. I would like to thank Steven, whom I’ve dealt mostly with for keeping me informed all the time and ringing and emailing with updates, sometimes emailing back from early in the morning. Overall great experience dealing with Urban & Rural. Thank you.
5/5
GoogleThank you to Steven and team. Brilliant customer service. We used Urban and Rural to sell our house. Within one viewing we had sold which was extremely fortunate as we have two young children. Steven and his team were so helpful throughout the transaction and pushed it every step of the way. We have managed to exchange this week in 11 weeks from start to finish. Thank you for minimising our stress, recommending a brilliant solicitor to us and being attentive and approachable throughout. We can’t thank you enough.
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Dunstable has the most, with 243 reviews rated 4.5 out of 5, followed by Milton Keynes (216 Queensway) with 166.
The eight Urban and Rural Property Services offices, by town:
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