Trusted Agent profile

Urban and Rural Property Services estate agents in Dunstable, Milton Keynes, Leighton Buzzard and 3 more

4.6

★★★★★ Excellent

768 reviews across 8 offices and 3 platforms

Urban and Rural Property Services has eight offices, in Dunstable, Milton Keynes (three offices), Leighton Buzzard, Newport Pagnell, Ampthill and Bedford. Together they have 768 reviews on three platforms, rated 4.6 out of 5 overall.

Google logo

4.7 / 5

687

Reviews on Google

All 8 offices

Facebook logo

4.0 / 5

12

Reviews on Facebook

Business-wide

Trustpilot logo

69

Reviews on Trustpilot

Business-wide

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Our offices

Urban and Rural Property Services's eight offices, most reviewed first. Each has its own page.

Latest reviews from every Urban and Rural Property Services office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

I have recently sold a shared ownership house with U&R. From the beginning they demonstrated an excellent understanding of the market place and the procedures needed to ensure a quick and successful sale. I want to particularly thank Chris, Zoe and Steven for being excellent at their job and keeping me well informed throughout the whole process.

Larry · 19 December 2025 · Urban and Rural Property Services Newport Pagnell

Agent replied · 16 April 2026

Hi Larry, thank you for the 5 star review. The team will are so happy to receive this. We wish you all the best for the future!

5/5

Google

Thank you to Zoe for delivering great service from the initial viewing, to offer negotiation, to completion. Great communication throughout and helped to make the purchase of our new home as smooth as possible.

Lekai · 18 December 2025 · Urban and Rural Property Services Newport Pagnell

Agent replied · 25 December 2025

Hi Lekai, Thank you very much for the great feedback and review. We are so glad to hear Zoe gave you the service you deserved. Have a great day!

5/5

Google

I would highly recommend Urban & Rural Estate Agents, especially Molly who has been approachable and proactive from the start. Excellent communication throughout the process, always replied back to every question/query. You certainly want Molly on your team when buying/selling. Thank you.

Francesca · 17 December 2025 · Urban and Rural Property Services Milton Keynes (216 Queensway)

Agent replied · 24 December 2025

Thanks for the review Francesca we really appreciate it. We will make sure this is passed onto Molly.

5/5

Google

Urban & Rural provided an outstanding service. Fin, in particular, was exceptionally helpful, professional, attentive, and consistently went above and beyond to ensure everything ran smoothly. Highly recommended!!!

Kirsty · 17 December 2025 · Urban and Rural Property Services Milton Keynes (216 Queensway)

Agent replied · 24 December 2025

Dear Kirsty, Thank you so much for your kind words and for taking the time to share your experience! We are thrilled to hear that Fin provided you with exceptional service and that you found our team attentive and professional. Your recommendation means a lot to us, and we look forward to serving you again in the future. Best regards, The Urban & Rural Team

5/5

Google

Molly has been absolutely fantastic, tenacious and incredibly communicative! On our first viewing, Molly knew the answers to all of our questions, even down to the smallest of details. Something we haven’t experienced with any other agent. Molly kept a constant line of communication open with us and the vendors and was always immediately available to help. I could not reccomend Urban and Rural Estate Agents, specifically Molly any higher. We would suggest that anyone selling or buying in Bletchley gives this agency a ring!! We closed in 6 weeks. A rarity but it just goes to show that with everyone on board and no hiccups, things can go very smoothly. From a very happy couple of first time buyers!

SP · 17 December 2025 · Urban and Rural Property Services Milton Keynes (216 Queensway)

Agent replied · 24 December 2025

Thank you for your glowing review! We're thrilled to hear that Molly provided such exceptional service and made your first-time buying experience smooth and enjoyable. We take pride in our team’s dedication to communication and support throughout the process. Congratulations on your new home, and we appreciate your recommendation for Urban and Rural Estate Agents. If you ever need assistance in the future, don't hesitate to reach out!

5/5

Trustpilot

Specifically Amanda Ayers in the…

Specifically Amanda Ayers in the Dunstable branch. The whole team did a great job in supporting the sale of my property including the initial valuation and marketing during a slow period in the housing market (even securing an offer after I had officially removed the property from the market). Amanda was brilliant throughout, dealing with some very complex issues around my leasehold and time constraints due to the pre plus owners of my new property moving to Scotland where there are stricter time constraints on completion. Amanda worked tirelessly on my behalf with solicitors and estate agents across the chain. Thank you so much for your dedication and thanks to Urban&Rural for giving Amanda the time and space to concentrate on my case!!

Adam · 17 December 2025 · Urban & Rural Dunstable

5/5

Google

Urban & Rural have been absolutely brilliant from the moment we signed them up to sell our house. Whether it was the photographs, marketing literature or sales help to the support post offer, they have been amazing at every stage. What’s more they genuinely care and their weekly updates were so reassuring during the point up to getting our offer. They also know the local market so well. A special shout out to Peter and Amy, Paul and Tommy in the Ampthill office. You all went above and beyond and we would give you more than five stars if we could! We can highly recommend.

Christine · 16 December 2025 · Urban and Rural Property Services Ampthill

1/5

Google

Terrible experience, had an offer accepted, arranged solicitors and mortgage for this within a week, apparently too late for the estate agent and they pulled out the entire offer. Proceed with caution, they want every single thing already arranged for you before you even put an offer in. Edit after their reply below: I did not receive any calls that were mentioned. I had a call a day after the offer got accepted about solicitor details, to which I mentioned I was getting quotes and deciding who to go with. At the same time, I messaged my broker and set up an appointment to go through the mortgage packages on offer. This process took a week. When I had everything in place, I called Molly (the assigned person) to which she instead messaged me saying they've gone with another seller because I took too long. 1) The calls beyond the first day or two do not exist. There were no emails, no texts, nothing regarding the urgency of arranging everything within the week. There was no communication on informing there is another seller who is interested and they'll go with them if I dont get the details. 2) Pulling out my offer just because I took a week to arrange my own solicitors is an absolutely horrendous reason. I had everything prepared and ready. 3) I was informed of my offer being invalidated over text when I called. If this was what urgent, where were other texts? I replied immediately to any text I received. I dont see any calls in my call log which was mentioned about this. There was zero communication regarding this. This was such a strange experience since even if you're gazumped, it turns into a bidding war and you're informed on this. This was worse, just told your offer accepted is redundant now, and you can't do anything about it. If your offer is accepted from these crooks, and you have no choice but to work with them, immediately get the advert marked as Sold under contract.

Rusab · 12 December 2025 · Urban and Rural Property Services Milton Keynes (216 Queensway)

Agent replied · 24 December 2025

Dear Rusab, Thank you for taking the time to leave a review. As discussed with your wife, I would like to clarify the factual timeline, as your comments do not reflect the circumstances accurately. Our responsibility as an estate agent is to act in the best interests of the seller. In this case, the property was part of a complex and time-sensitive chain. For that reason, we advised using the solicitors already working on the file, offered to you at a heavily discounted rate, which would have significantly accelerated the process. Your offer was accepted on 30th October 2025, and at 13:07 that same day we issued the payment link for the required Anti-Money Laundering checks. These were never completed, and as clearly explained, a property must remain on the open market until AML verification is finalised. As of 3rd November, these checks were still outstanding despite the urgency being made clear. We also requested your solicitor details multiple times, twice on 29th October when you offered, again on 30th upon offer acceptance, again on 31st, and again on 3rd November. These were not provided. Given the chain’s requirement for a pre-Christmas completion, having a responsive and fully instructed solicitor in place was essential and formed a key part of the offer proceeding. Despite multiple attempts to contact you, we did not receive the necessary information, updates, or engagement. Ultimately, we received another offer from buyers who completed all requirements within hours, enabling the chain to move forward. While we understand your disappointment, the decision was based solely on protecting the seller’s position, something we are legally and professionally obligated to do. We wish you the best with your property search.

5/5

Google

Dealing with Urban and Rural was a breath of fresh air from the outset. After a few false starts with the sale of our property, contacting U&R was our smartest move. From first contact onwards we felt that we were in safe, and professional hands. Communication is key when you are trying to sell a property and Molly never failed to give immediate feedback on all viewings and followed up to give more information when necessary. From point of offer Molly was on top of everything, chasing all sides where necessary and keeping us informed of all proceedings through to exchange and completion. We couldn’t have been in better hands and would recommend without hesitation. Thanks to all the team and especially to Molly.

Lizzie · 12 December 2025 · Urban and Rural Property Services Milton Keynes (216 Queensway)

Agent replied · 24 December 2025

Thanks for trusting us with the sale of the property Liz, we really do appreciate it. We are all so delighted everything came together for you. Thanks for the review as well, we will make sure this is passed onto Molly.

5/5

Google

Zoe and Steven made the buying process really straight forward. We had quite a few questions towards the end of the process and they were both helpful and quick with all the questions we put their way! It genuinely helped smooth out the buying experience for us

Thomas · 11 December 2025 · Urban and Rural Property Services Newport Pagnell

Agent replied · 25 December 2025

Hi Thomas, thanks for the great review, we are delighted you were pleased with our service. Have a great day!

5/5

Google

We highly commend Amanda from Urban and Rural. From start to finish, she was warm, empathetic, and incredibly hardworking. Amanda went above and beyond in coordinating communication between ourselves, the seller, and both solicitors. Her tireless efforts were crucial in keeping the chain together. What’s more, Amanda has continued to help facilitate communication with the seller even after completion - going well beyond her required duties. We’re grateful for her exceptional service.

Guofang · 10 December 2025 · Urban & Rural Dunstable

Agent replied · 9 January 2026

Thanks so much for the review, We will make sure we pass your kind words onto Amanda.

5/5

Google

Like many, I’ve not had the best of times with Estate Agents over the years. This made my recent experience with Urban and Rural even more special, where the service I received was a 10/10. A big thank you to Amanda for her support, Tenacity and good advice.

Alan · 10 December 2025 · Urban & Rural Dunstable

Agent replied · 9 January 2026

Thanks for trusting us with your sale Alan. We will make sure this is passed onto Amanda.

5/5

Google

I honestly don’t know how I would have got through this process without Amanda. From the very first viewing, she has been incredibly supportive, kind, and genuinely invested in helping me. Her communication was constant, clear, and so reassuring, she always made sure I knew what was happening and never left me feeling in the dark. Amanda went above and beyond in every possible way, chasing solicitors, following up on enquiries, and pushing to get issues resolved quickly. She did so much more than what’s expected of her, and it truly made all the difference. What stood out most was how friendly and calming she was throughout. She always put me at ease, even during the stressful moments, and I felt I could rely on her completely. Thank you so much, Amanda, for your incredible support and kindness. I couldn’t recommend her more, she is an absolute star.

Leigh-Ann · 10 December 2025 · Urban & Rural Dunstable

Agent replied · 9 January 2026

Thanks so much for the review Leigh-Ann. We know how stressful this purchase has been for you so we are delighted it finally got over the line. We will be sure to pass this onto Amanda.

5/5

Google

Absolutely outstanding. Molly made the whole process so enjoyable! She was knowledgeable and so helpful, nothing was too much trouble. It really made the world of difference to know we were dealing with her.

Emma · 10 December 2025 · Urban and Rural Property Services Milton Keynes (216 Queensway)

Agent replied · 24 December 2025

Thank you, Emma! We're thrilled to hear about your positive experience with Molly. Our team strives to make the process enjoyable and stress-free, and it's wonderful to know that Molly made such an impact. We appreciate your kind words and look forward to assisting you again in the future!

5/5

Google

Molly our estate agent has been excellent in assisting us with buying our house. She has been proactive for us, giving us updates as we progressed through the sale. Also got things done when we needed her too. Couldn’t ask for more from her. Thankyou !

Aaron · 10 December 2025 · Urban and Rural Property Services Milton Keynes (216 Queensway)

Agent replied · 24 December 2025

Thank you, Aaron! We're thrilled to hear that Molly provided excellent support during your home buying journey. Her proactive approach and dedication to keeping you updated are what we strive for. We appreciate your kind words and wish you all the best in your new home!

5/5

Google

We first met with Jonathan Blake to sell our property. After a little while on the market we decided to rent it out instead and Urban & Rural found tenants within days. The support throughout the rental period was excellent. Later we put the property back on the market and worked with Steven Redmond. They not only found us a buyer but worked tirelessly to keep the transaction moving, regularly chasing solicitors to minimise delays. We would happily recommend the Newport Pagnell branch to anyone looking to sell or rent out their property. Great team!

David · 4 December 2025 · Urban and Rural Property Services Newport Pagnell

Agent replied · 25 December 2025

Thanks for the review David, we're so pleased you where happy with the service!

5/5

Google

Zoe and her team were absolutely fantastic from start to finish. Selling a house can be stressful, but they made the whole process feel smooth, organised, and completely under control.

Matthew · 4 December 2025 · Urban and Rural Property Services Newport Pagnell

Agent replied · 25 December 2025

Thanks for the 5 star review, its really appreciated!

5/5

Google

Steven and the team were professional, friendly and knowledgeable, they gave us confidence our purchase would exchange and complete, they kept the chain informed all the way and now we are settled in our forever home, thank you guys.

Bob · 4 December 2025 · Urban and Rural Property Services Newport Pagnell

Agent replied · 25 December 2025

Hi! Thanks for the 5 star review, we’re pleased you’ve had a great experience with Urban & Rural!

5/5

Google

Molly has been an absolute gem. From start to finish she has been helpful and enthusiastic. Nothing has been too much bother, no question too small and every single question, enquiry or request has been actioned promptly. I would thoroughly recommend Urban & Rural and my advice… ask for Molly!

Stuart · 3 December 2025 · Urban and Rural Property Services Milton Keynes (216 Queensway)

Agent replied · 24 December 2025

Thanks so much for the review Stuart, We will make sure this is passed on to Molly.

5/5

Google

Urban & Rural handled both the sale of our old home and the purchase of our new one, and they were brilliant from start to finish. The whole team was friendly, professional, and genuinely on the ball throughout the entire process. What really stood out was their post-sales team. They kept us updated at every stage, made sure we always knew what was happening in the chain, and pushed things along so everything moved as quickly and smoothly as possible. It made a stressful process feel far more manageable. If you’re buying or selling, you couldn’t be in safer hands. Would definitely use them again!

Alex · 3 December 2025 · Urban and Rural Property Services Milton Keynes (338 Silbury Boulevard)

Agent replied · 24 December 2025

Hi Alex, thanks for the wonderful review. We are so glad to hear the team made your experience pleasant. Thanks!

5/5

Trustpilot

Urban & Rural have been fantastic from…

Urban & Rural have been fantastic from start to finish throughout the sale of my house. Once it went on the market, it sold incredibly quickly. Their service was both highly professional and genuinely friendly, and I always felt valued from the very beginning right through to completion.

Nicola · 1 December 2025 · Urban & Rural Dunstable

5/5

Trustpilot

Outstanding

Absolutely amazing guys🥳🥳 Went on marketplace sold within 2 days, has been a long process to completion, Zoe and Steve went way beyond the call of duty to make it happen and I can’t thank them enough. Superb service and attention to detail. Highly recommended thank you once again

David · 28 November 2025 · Urban & Rural Dunstable

5/5

Google

Thank you to all the staff. Always helpful and so friendly.. Big thank you to Molly ! You have been amazing and always happy with a big smile 😃 …

Yvonne · 24 November 2025 · Urban and Rural Property Services Milton Keynes (216 Queensway)

Agent replied · 24 December 2025

Thank you so much for your kind words, Yvonne! We're thrilled to hear that you had such a positive experience with our team, especially Molly. Your satisfaction means the world to us, and we're always here to help with a smile! 😊 …

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Questions about Urban and Rural Property Services

Which Urban and Rural Property Services office has the most reviews?

Dunstable has the most, with 241 reviews rated 4.5 out of 5, followed by Milton Keynes (216 Queensway) with 166.

Where are the Urban and Rural Property Services offices?

The eight Urban and Rural Property Services offices, by town:

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