5/5
Jess was very pleasant, professional and helpful during my house purchase with Urban and Rural.
Agent replied · 11 October 2026
Thanks for the review Virginia, we hope you love your new home. We will pass this onto Jess ☺️

Trusted Agent profile
★★★★★
768 reviews across 8 offices and 3 platforms
Urban and Rural Property Services has eight offices, in Dunstable, Milton Keynes (three offices), Leighton Buzzard, Newport Pagnell, Ampthill and Bedford. Together they have 768 reviews on three platforms, rated 4.6 out of 5 overall.
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Urban and Rural Property Services's eight offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Jess was very pleasant, professional and helpful during my house purchase with Urban and Rural.
Thanks for the review Virginia, we hope you love your new home. We will pass this onto Jess ☺️
2/5
Bedford branch
Bedford branch, what an unprofessional experience. There was confusion over appointment dates, and I was initially told that viewings after 5pm were not possible. Shortly afterwards, I was then contacted and told there was someone else interested in my slot and asked whether I could attend after 5pm instead, which was inconsistent and frustrating. I also provided feedback on the property and requested a call back, but had to chase this myself, only to find that nobody seemed aware of the situation. To make matters worse, the person showing us around the property was unable to answer even basic questions about the house, which left us feeling unsupported and disappointed with the overall experience.
5/5
We recently purchased a new build property through a part exchange process and Urban and Rural were appointed as estate agents by the housing developer. We were very impressed with them from the outset with their professional approach with marketing, and their communication with us using WhatsApp was excellent. They were proactive in promoting our house, and they were polite and courteous with each visit therefore we would highly recommend Urban and Rural.
Thank you so much for your wonderful feedback, Stephen! We're thrilled to hear that you had a great experience with Urban & Rural during your part exchange process. Our team strives to provide professional service and effective communication, so it's fantastic to know that we met your expectations. We truly appreciate your recommendation and look forward to assisting you again in the future!
5/5
Have just recently completed a sale with Urban & Rural Bletchley, valued by Brad & main contact being Molly throughout. They were very responsive and didn’t put a foot wrong throughout the process, would highly recommend.
Thank you so much for your wonderful feedback, Connor! We're thrilled to hear that you had a great experience with Urban & Rural Bletchley. It's fantastic to know that Brad and Molly provided responsive and seamless service throughout your sale. Your recommendation means a lot to us, and we look forward to assisting you again in the future!
5/5
We used Urban and Rural to sell my late Mum and Dads house. Everything went to plan and once a buyer had been found the sale went through in less than 3 months. Amanda was a god send and very knowledgeable, especially with period properties. 5/5 service ☺️🌟
Thanks for the review Vicky, we really do appreciate it. We will make sure this is passed onto Amanda
5/5
Lesley was great and got everything done swiftly. Now happy in my new flat!
Thanks for the review Billy, glad your happy in the flat. Will will pass this onto Lesley.
5/5
Fantastic experience selling my flat with Urban and Rural. Sold within six days! Whole process was smooth and was always kept in the loop. Wouldn’t use anyone else.
Thanks for the review Ellis, we will pass this onto the team.
5/5
I’ve recently purchased my first property through Urban and Rural Dunstable. Special thanks to Amanda who communicated with me well and was calm and assuring throughout the whole process 😃 …
Thanks for the review James, we will pass this onto Amanda
5/5
Very happy with the way Urban & Rural handled, what turned out to be, a complex sale, to a satisfactory conclusion. No hesitation in recommending them.
Thanks for the review Raymond, we appreciate it. We will share this with the team in office.
5/5
Working with urban and rural was a real pleasure LESLIE was always quick to answere phone calls and emails she went above and beyond in getting my house transferred over .I will definetely be using them in the future.
Thanks for the review Conor, we really appreciate it and will be sure to pass this onto Lesley.
5/5
Urban & Rural Estate Agents Milton Keynes provide an outstanding and highly professional service. Their team is friendly, knowledgeable, and committed to helping clients achieve the best results. Communication is clear and consistent, and every step of the process is handled with efficiency and care. Their expertise in the Milton Keynes property market makes the entire experience smooth and stress-free. A dependable and trustworthy agency that I would highly recommend!
Hi Jubair, Thank you for the great 5 star review. We are very pleased you enjoyed our service and wish you all the best in the future!
5/5
Having been on the Market with another agent for 20 weeks and little to now viewings. We changed to Urban and Rural. They listened to my concerns and reassured me that they are different. They actively seek people your property and keep you updated. I have nothing but positive things to say about the whole team. From Brad who helped me with queries at the beginning. Then Molly was our agent who was so helpful and always on hand to answer questions. I whole heartedly recommend Urban and Rural. Thanks guys Dean and Cath.
Thank you, Dean and Cath, for your wonderful feedback! We're thrilled to hear that your experience with Urban & Rural was a positive one. It’s great to know that Brad and Molly were able to assist you effectively and keep you informed throughout the process. Your recommendation means a lot to us, and we're glad to have made a difference in your property journey. If you need anything else in the future, don’t hesitate to reach out. Best wishes!
5/5
Great service, couldn't recommend highly enough!
Hi Svetla, thank you for the 5 star review. It was a pleasure to work for you and we wish you all the best in your new home!
1/5
Disappointing Experience and Lack of Support As first-time sellers, we made it clear from the start that we would need extra support and clear explanations throughout the process. Despite being reassured this would be provided, the service didn’t match what was promised. Key parts of the contract were not properly explained before the property went live, which left us unsure about important terms and responsibilities. Communication was inconsistent throughout. Although emails were being replied to, our actual questions were often left unanswered, which made the process even more confusing. Several avoidable issues during viewings added unnecessary stress. There were also delays caused by poor follow-up on the buyer’s mortgage situation, very limited contact after the sale fell through, and missed commitments regarding marketing or refreshing the listing. Even simple matters, like sorting out the “For Sale” sign, were not handled proactively. Choosing this estate agent cost us nothing but stress. After this unpleasant experience, we moved to a different Agent who immediately showed that the level of support, communication, and professionalism we needed can be delivered. If you’re looking for proper support and clear communication, I would strongly recommend going elsewhere.
Thank you for your review, Aleksandra. We are sorry to read this, and we’ll be honest, it does come as a surprise. When you came off the market with us over 6 months ago we parted on good terms and you raised none of these concerns at the time. So, it is a surprise to receive this, this long after you came off the market. We would like to address the point of communication specifically, as this is something we pride ourselves on greatly. Communication was maintained consistently throughout and all questions raised were answered. We do understand that some of the answers were not what you hoped to hear. There is a difference between unanswered questions and answers that one does not want to hear. We feel it is important to make that distinction here. As with all of our clients we try to offer the best and most honest options at all times. We always welcome feedback, as all feedback helps us grow, learn and improve. So, we thank you greatly for taking your time to share yours. We wish you every success with your move and hope you find the outcome you are looking for. All the best, from Urban and Rural Milton Keynes team.
5/5
The Team at Urban & Rural Estate Agents Milton Keynes where amazing and help me get everything sorted then first time with no hassle, many thanks to them all
Hi Ryan, Thank you very much for the great review. The team are very pleased to read you enjoyed our service. Have a wonderful day!
5/5
We had a wonderful experience working with Molly during our recent house purchase with Urban & Rural (Bletchley). From the very beginning, her friendliness made the process feel accessible and comfortable. Estate agents can sometimes come across as pushy or uptight, but with Molly it felt easy and natural from the outset, which we really appreciated. One aspect we particularly valued was her proactive approach in liaising between us and the sellers. She consistently kept us informed throughout the process, which made communication smoother and helped maintain a cordial and positive relationship with the sellers, who were also exceptionally lovely. A real highlight for us was Molly’s support when an issue arose with the conveyancers attempting to overcharge us. When we reached out to her, she responded immediately and was incredibly proactive. She liaised with the agency’s director, who then raised our concerns directly with the conveyancing team. We believe this intervention played a key role in resolving the matter as we had hoped. Overall, Molly’s approachability and ability to build rapport with both parties truly set her apart. She helped make what can often be a stressful process feel much more manageable. We would happily work with Urban & Rural again in the future, and of course with Molly. We wish her every success and a bright future in real estate.
Thank you so much for your wonderful feedback! We're thrilled to hear that your experience with Molly at Urban & Rural Estate Agents Bletchley was so positive. Her proactive approach and friendly demeanor are indeed assets that we value highly. We're glad she could assist you effectively throughout the process, especially during challenges. We appreciate your kind words and look forward to assisting you again in the future!
5/5
We have had an awful journey with moving house, to say the least, it’s taken just under two years for us to get to here! We owe so much to our estate agent, Molly. Molly is lovely, kind and so easy to communicate with. Her communication is absolutely perfect and in her absence, Fin and Brad also made sure we were kept in the loop. Molly has chased and gone through everything in really good time for us to make sure we can eventually exchange and complete. It’s been a tough journey but couldn’t be more grateful or appreciative for Molly especially, but also all of the team at Urban and Rural in Bletchley.
Thank you for your kind words, Amy! We're thrilled to hear that Molly and the team at Urban & Rural Estate Agents Bletchley were able to support you during your moving journey. We understand how challenging it can be, and we're grateful for your appreciation. If you need anything further, feel free to reach out!
5/5
Molly from Urban & Rural has been amazing to deal with since the first day and throughout the whole process. She’s super quick to respond to messages, emails and calls and always keeps us updated with what’s going on. She is very prompt, so responsive and on it! She was the bridge between us and the sellers and she made everything a lot easier. Thanks again, Molly, we really appreciate all your help and wouldn’t hesitate to recommend you!
Thank you so much for your wonderful feedback, Francesca! We are thrilled to hear that Molly provided you with exceptional service and kept you informed throughout the process. At Urban & Rural Estate Agents Bletchley, we strive to make every experience smooth and enjoyable. Your recommendation means the world to us, and we look forward to assisting you again in the future!
5/5
Both Steven & Zoe helped a lot throughout the process of us buying. Steven helped us chase solicitors when we weren’t getting anywhere. Thank you! Chelsea and Daniel x
Hi Chelsea and Daniel, Thank you for the wonderful 5 star review. It was a pleasure to work with you throughout!
5/5
I can highly recommended Urban&Rural service when I was buying my flat. Steven and Cerys have really big knowledge and were always more than happy to help me and explain everything during all process so communication with them was on very high level.
Hi Marcin, Thank you very much for the fantastic review. The team are very pleased to receive this. It was a pleasure working with you to get you your new home. We wish you all the best for the future!
5/5
I sold two properties with Urban and Rural Lesley looked after me and I would say they were very helpful and also chased the solicitor to help move the sale along. If I had my time again though I wouldn't use their recommended solicitor i found them incompetent and I had to provide solutions to issues they created.
Hi Tamzin, Thanks for the review and for trusting us with your sales, we will look into issues with the solicitors and review who we are working with.
5/5
Excellent service, excellent communication, fantastic staff, always keen to help Thank you Lesley.
Thanks for the review George, we really do appreciate it. Best of luck in your new home.
5/5
I sold my property through Urban & Rural Dunstable branch in March 2026, and I’m so pleased I chose them over five other local estate agents. They stood out immediately by responding quickly and arranging a valuation within just a few days. That proactive approach gave me a very positive first impression, they were clearly eager to work hard and sell my property. Darren and his colleague took superb photos of the property, and their website presentation was impressive. Lesley managed the sale and was efficient, proactive, and diligent throughout the entire process. A big thank you to Darren and Lesley for their hard work. I would absolutely recommend this estate agent over other local agents in the area! - Posted by Mandy
Hi Mandy, Thanks so much for trusting us with your sale and your review, we really do appreciate it. We will pass this onto the team in branch.
5/5
Absolutely brilliant service from start to finish. We really appreciate everything you have done for us in relation to the sale of the house. Special thanks to Amanda and Lesley. You are both super stars. Dean and Elaine Hollingworth
Thanks for the review Elaine we really appreciate it. We will pass this onto Lesley & Amanda.
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Dunstable has the most, with 241 reviews rated 4.5 out of 5, followed by Milton Keynes (216 Queensway) with 166.
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