Trusted Agent profile
★★★★★
771 reviews across 8 offices and 3 platforms
Urban and Rural Property Services has eight offices, in Dunstable, Milton Keynes (three offices), Leighton Buzzard, Newport Pagnell, Ampthill and Bedford. Together they have 771 reviews on three platforms, rated 4.6 out of 5 overall.
689
Reviews on Google
All 8 offices
12
Reviews on Facebook
Business-wide
70
Reviews on Trustpilot
Business-wide
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Urban and Rural Property Services's eight offices, most reviewed first. Each has its own page.
Urban and Rural Property Services and its branches won awards at EA Masters in three years, most recently 2020.
EA Masters winners in three years, the group and its branches: 2020, 2019, 2018.
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Silver EA Masters 2018 winners
Source: EA Masters winners lists, as published, linked by year.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleWe had Jessica as our estate agent and she has been very professional from the beginning. She was very friendly and always had a smile on her face which made our journey buying a lot more comfortable! It’s very daunting purchasing a house but Jessica was there to answer any questions and provide advice if needed. Thank you Jessica!
Thanks for the review Ellie, we will be sure to pass this onto Jessica
5/5
GoogleThey were all really friendly, from the get go, reassuring us all the way. The team they have in Bletchley are amazing, I know they’ve not had it easy. So I’d like to thank each & everyone of them for all of their help throughout the process. Artur
Thanks Artur, hope your well
5/5
GoogleAmanda and the team were great from start to finish. Our house was a problematic sale which was always on the edge of falling thru but Amanda was simply brilliant and kept the whole chain together and saw us thru to completion. 100% recommended and wouldn't look anywhere else when we move again.
Thanks Tom, we are all so delighted it worked out for you all. We will pass this onto Amanda for you.
5/5
TrustpilotFantastic Experience
The Leagrave team are truly amazing ,to many names to mention ,what a great team they are .A special shout out to Caroline who explained the process as we had a difficult buyer , she certainly knows her stuff !!
4/5
GoogleI complete both my sale and purchase with Urban and Rural Ampthill. I feel very lucky that I had Paul Savage acting as my agent/ representative. He was professional, empathetic, knowledgeable and accommodating. It wasn’t the easiest of sales and purchases so was extremely good to have Paul, Amy and Tracey team work. Thank you ! Very happy in my new project house. Mhairi
Hi Mhairi, thank you for taking the time to share your experience with U&R, and for your kind words about Paul Savage from our Sales Team. We hope all is well with your new property and the renovation work is going smoothly! The Ampthill Branch.
5/5
GoogleAfter a great experience buying our house through Urban & Rural, we went back to sell with them again a few years later. Adam was extremely professional putting the house on the market, very personable and took great photos. In 24 hours of being up for sale we had sold for full asking price. Although there has been some bumps along the way, Urban & Rural were always helpful and great to deal with. Steven was also a huge help by providing weekly updates and working hard to get us towards completion. Highly recommend!
Thank you, Conor. It was a pleasure to work for you.
5/5
GoogleAmazing service from whole team, purchased my property through them, just wish i had sold my property through them as well! Thanks everyone :)
Hi Nicola, thank you so much for the lovely review. It was a pleasure working with you and we are always here if you ever need anything in the future. We wish you all the best in the future!
5/5
GoogleThanks to Urban & Rural Newport Pagnell, we achieved the sale of our property, which got us into our forever home. Zoe was brilliant and went above and beyond for us, working through the chain and keeping us updated and on point. We would wholeheartedly recommend their services to others.
Thanks for the review Glenn! I'm glad you where happy with the service! We wish you all the best in your new home!
5/5
GoogleThanks to Urban & Rural Newport Pagnell, we achieved the sale of our property, which got us into our forever home. Zoe was brilliant and went above and beyond for us, working through the chain and keeping us updated and on point. We would wholeheartedly recommend their services to others.
Thanks for the review Glenn! I'm glad you where happy with the service! We wish you all the best in your new home!
5/5
GoogleThe team at Urban and Rural made our moving journey from start to finish as smooth as it possibly could be. Their marketing of our property was fantastic and they were spot on with our valuation which meant we sold our house to the first couple that looked round. Their communication was excellent and they dealt with any request we had promptly. A massive thanks to Lesley who was always on the end of the phone when needed. Thanks so much and we highly recommend Urban and Rural to anyone looking to sell a property.
5/5
GoogleAmazing service from whole team, purchased my property through them, just wish i had sold my property through them as well! Thanks everyone :)
Hi Nicola, thank you so much for the lovely review. It was a pleasure working with you and we are always here if you ever need anything in the future. We wish you all the best in the future!
5/5
GoogleUrban and Rural helped to sell our property in Loughton Milton Keynes. They were great. Henry managed to find us a buyer on his first viewing. Steven, Adam, and Cerys were all extremely helpful as well. Many thanks to the team.
Thanks for the review! its great to hear the staff where so help!
5/5
GoogleRating only, no written review.
Thank you for the review, I am glad to hear you enjoyed the service!
5/5
GoogleWe had a great experience especially with help of Johnathan and Steven. They were always so helpful and patient answering our questions and following up on the process.
Thanks for the review! I'm glad you where happy with the service, all the best in your new home!
5/5
GoogleSteven and team have been nothing short of fantastic with our move. It was a difficult one with twists and turns but Steven very often knew more than anyone else. This is an excellent team who handled our move brilliantly. My husband and I would recommend them in a heartbeat. Thanks for everything Urban and Rural Milton Keynes. Mark and Juliet Bartlett
We are so glad to hear about your experience with us, Juliet. Thank you.
5/5
GoogleRating only, no written review.
Thank you for the review, I am glad to hear you enjoyed the service!
4/5
TrustpilotSales progression team was super helpful
In the past it has sometimes been hard to differentiate estate agent services. My recent experience with urban and rural has been largely positive though and I would recommend the Bedford branch. I do ultimately think what sells a house is the price and the property itself. So regards to the initial sales experience I did feel like I was repeating myself with the sales team when they were constantly suggesting I drop the price. (In the end I sold for a price I was very happy with). The team were resilient with buyers that didn’t stick and jumped straight back to interested parties though which was great! Thank you. So my only other constructive advice to them from a selling aspect would be when a sale falls through or there’s something negative to report from the buyer - cut to the chase don’t beat around the bush in communications. The team overall are very likeable and to me the stand out is their efforts with regard to sales progression. In the past I feel other agents have felt this isn’t their bit particularly. Not here. With Millie involved I felt she kept me more informed than even the solicitors and I was so glad to have her supporting the sales progress, stand out effort!
1/5
TrustpilotDiabolical !
Diabolical !. We accepted an offer and despite us insisting that the property remain online ( available to view etc ) until we exchange - Urban and Rural removed the listing. They put it back on when we complained. Lost that buyer. We told them that whatever happens in the future - the property must remain online and available for other prospective buyers until we get to exchange point. They can put " Under Offer" if they want . Got another buyer .. within 24 hours of accepting their offer, the chain fell through at the other end.... Urban and Rural had once more, already removed the listing. Had to complain to get them to reinstate the listing...Day after that fell through I rang ( pretending to be a prospective buyer ) , they told me " Sorry, the property is under offer and not available " ABSOLUTE LIE . We told the AGAIN, that the property must remain online - even if we accept an offer ..they agreed. I then rang yesterday and pretended to be a prospective buyer - was told " Sorry, that property is sold " I then told them that it was actually MY property - and it most definitely is not sold. Told by 'Adam' that I didn't understand the "protocols" etc.. that 'technically it was sold " etc .. absolute arrogance and Bull S**t. Gave our details to a different agent to do the new marketing. Urban and Rural now say that we must give 3 weeks notice in writing before we can leave them ( even though we are well out of the initial contract period ) - something that I need to check, as they are so unprofessional , they are probably telling lies again ! Avoid this bunch of jokers at all costs. They are unscrupulous and unprofessional ! .
5/5
TrustpilotUrban and Rural Milton Keynes
Urban and Rural Milton Keynes Steven and team have been nothing short of fantastic with our move. It was a difficult one with twists and turns but Steven very often knew more than anyone else. This is an excellent team who handled our move brilliantly. My husband and I would recommend them in a heartbeat. Thanks for everything Urban and Rural Milton Keynes. Mark and Juliet Bartlett
5/5
GooglePeter was brilliant in our property search, fantastic customer service - very personal & supportive in us finding our first property. I highly recommend Urban & Rural, will defiantly return again in the future when needed.
Thank you for the review Alfie!
5/5
GoogleWe recently completed our sale and purchase using Urban & Rural and we highly recommend their services to anyone considering a home move in the Ampthill area. Whilst we had a difficult moving experience (through absolutely no fault of Urban & Rural) they stepped up and went the extra mile when we needed additional support. This included managing to re-sell our property within 24 hours, when the previous buyer dropped out just prior to exchanging. All of this happening whilst we had a 1-week old baby! Big thanks in particular go to Paul and Amy from sales and Tracey in aftersales. Without the phenomenal efforts from these three people, I think we would’ve given up on the house moving journey. But, now we are unpacking boxes in our dream home!
Hi Sophie, thank you so much for your wonderful review! We’re so glad Paul, Amy, and Tracey could support you through the challenges and help you secure your dream home. Wishing you all the best as you settle in with your little one. If you ever need anything, don’t hesitate to get in touch! The Ampthill Team.
5/5
GoogleMany thanks to the whole team at Urban and Rural for helping us find a buyer. From the first interaction we were confident they were genuinely interested in ensuring we achieved our aim, keeping us fully informed and offering advice when needed. Particular thanks go to Paul Savage who couldn’t have put himself out more.
Hi Georgia, thank you so much for your kind words! We're thrilled to hear that you had a positive experience with us, and we're especially grateful for the recognition of Paul Savage. He truly goes above and beyond for our clients, and we're glad it made a difference for you. The Ampthill Team.
5/5
GoogleWe recently sold our house through Urban & Rural Ampthill/Flitwick and we'd definitely recommend them if you're thinking of selling. The photographer they used and drone shots made a huge difference, and Duncan was just brilliant throughout the sale journey!
Hi Nicola, thank you so much for your kind words! We're thrilled to hear you had a positive experience with our team at Urban & Rural Ampthill/Flitwick. We’re glad the photography and drone shots made an impact, and we’ll be sure to pass on your praise to Duncan. Best of luck with your next chapter, and thanks again for recommending us. The Ampthill Team.
5/5
GooglePeter was brilliant in our property search, fantastic customer service - very personal & supportive in us finding our first property. I highly recommend Urban & Rural, will defiantly return again in the future when needed.
Thank you for the review Alfie!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Dunstable has the most, with 244 reviews rated 4.5 out of 5, followed by Milton Keynes (216 Queensway) with 167.
The eight Urban and Rural Property Services offices, by town:
Yes. At EA Masters 2020 the group won Winner for Best Estate Agent Guide 2021 award winning agency, Sales, Oxfordshire, Bucks, MK. The group and its branches have also won 2 other industry awards since 2018.
