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★★★★★
1,113 reviews across 5 offices and 3 platforms
Thorgills has five offices, in Brentford, Chiswick, Ealing, Hammersmith and Isleworth. Together they have 1,113 reviews on three platforms, rated 4.6 out of 5 overall.
763
Reviews on Google
All 5 offices
345
Reviews on The Trusted Agent
All 5 offices
5
Reviews on Trustpilot
All 5 offices
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Shoyab is the agent who sold my home on 05/09/2017. He is a young man, full of energy who enjoys interactioning with his clients and has a determination to ...Read all 42 from sellers
My husband and I recently purchased a property through Thorgills and Laura Madden was our point of contact. She was fantastic from the get go - always so polite ...Read all 35 from buyers
We had a fast turn around between offer and moving date which required the purchase of some new furniture and a gas safety certificate. Chantelle arranged for ...Read all 76 from landlords
"Working with Karim Pasha and Chantelle Leydon at Thorgills exceeded any of our expectations. As a first time tenant in London, we were not familiar with the ...Read all 174 from tenants
Thorgills's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
The Trusted AgentGood service
Alice has been super efficient during the arrangements for agreeing a new tenancy and Tomek was very understanding when we didn't like the 1st tenants they found for us and just set about to find some others (whom we found more suitable) Good service all round so far!
5/5
The Trusted AgentAmazing Service
Once I had found my property, Haffeeza was on the ball 100% Completely efficient and kept me informed each step of the way Haffeeza is a huge asset to Thorgills, and I can't thank this lady enough! Thank YOU Haffeeza
5/5
The Trusted AgentThe only agent I trust
I have to say that Zak Taylor is the best agent and manager I have ever used. His proffessionalism and his management of the team gave was such a breath of fresh air. I will never use any other agent other than Zak again. Thank you for a stress free experience.
5/5
The Trusted Agentfantastic service .... 5 star
everyone involved made the whole process of renting out my precious home very easy - everything was fully explained - expectations were set - check lists provided - ideal tenants turned up as the very first viewers and the deal was done - THANK YOU ALL, in particular Emma Burke, Alice Carrick and Chloe Harte .... so very much for your help and great advice ..... Ann
5/5
The Trusted AgentExcellent customer service, with prompt communication and transparency.
The Branch Coordinator, the Client Support Team and the Lettings Broker I dealt with have been most supportive providing as many information as needed, in a timely manner throughout the entire letting process. I recommend working with Thorgills being a reliant and trustworthy West London Property Specialist, providing excellent service.
5/5
The Trusted AgentHaffeeza Rasheed- Excellent!
It’s my absolute pleasure to recommend Haffeeza Rasheed to anyone looking to rent/buy with Thorgills. She is truly a valuable asset to any team. She is honest, kind and incredibly hard-working. Haffeeza went over and beyond to complete our application for our flat which was very impressive. Every phone call ended on a positive outcome which had me feeling less worried.
5/5
The Trusted AgentFantastic experience finding a new flat to rent!
Myself and my partner dealt with Karim, Haffeeza and Alice to find a new flat to rent. All three have been extremely helpful, friendly, professional and offered excellent advice. I would highly recommend Thorgills for those looking to rent.
5/5
The Trusted Agentgreat customer service
Haffeeza helped us a lot in the process and provided great customer service, took the time to listen and understand our specific requirements.
5/5
The Trusted AgentFantastic agent!
Michael was one of the only agents we came across who knew and understand our needs down to a T. All four properties he showed us were spot on and his great sense of humour and professionalism made the whole house hunting experience an enjoyable one. Highly recommend him as an agent!
5/5
The Trusted AgentAsfayan Khan
Asfayan Khan - Ash is very friendly, positive, active agent. He understands very quickly the need and offer the proper places. Usually you have a feeling that it is your problem to find a place to live but with Ash you feel like you are a team.
5/5
The Trusted AgentGot there in the end
We would like to thank Laura, Reg and Vishal for all their help in securing a buyer for our mum's property. It took some time, but the whole team were focused and acted quickly and efficiently. Right at the beginning all I asked for was honest and direct communication and that's what I got, especially from Laura, who went out of her way to keep us in the loop and informed at all times. A big thank you to Thorgills.
5/5
The Trusted AgentGuidance to sort out rent formalities
Chantelle provided though guidance to amend necessary arrangements. I received on time all the paperwork and it all suited what I previously agreed with the Landlord and agent. No last minute surprises which is always nice when it comes to securing a new home.
5/5
The Trusted AgentRegan was very professional and helped me find a home quickly, He listed to my requirements and delivered.
5/5
The Trusted AgentGreat resource and aide for our relo
Rating only, no written review.
5/5
The Trusted AgentGreat work!
Regan gave us first class service - always looking out for our best interest, Deakt with many different companies over the years and Regan's work ensured I will be using Thorgills again.
5/5
The Trusted AgentThe Best letting agent experience
Regan was extremely helpful from the outset, from showing us round to organising a meeting with the landlord. He always maintained contact and kept us up to date. He was always polite and very well mannered. If you are thinking of using Thorgills, I would ask for Regan as you won’t get a better person to deal with.
4/5
The Trusted AgentGood and prompt service
I have been given excellent service and they have taken care of my family need and requirements
5/5
The Trusted AgentQuick sale above asking price
We were with an online agency, who struggled to get us more than 10 viewings in 8 weeks. Switched to Thorgills and had approx. 15 in 4 days. Laura found us a buyer and was excellent in communication over the course of the contract negotiations.
4/5
The Trusted AgentGood service from Chantelle
Once Chantelle took over it was easy to organise all the necessary paperwork and get the new tenants moved in. There was slight confusion about duplicated forms but I think that was due to different departments getting involved. Thanks for your help Chantelle!
1/5
The Trusted AgentFriendly Property Agent but Terrible Property Management !!
LandLords and potential Tenants, Stay away from this well named* agency, extremely friendly when dealing with the letting process but when it comes to property magament, OMG, I wonder why the keep changing the stuff every few weeks, Im 100% sure the problem comes from the Management Manager/Director, which when we complained the just told us how good she is and how many awards she's won !! After we spoke with a very nice lady that was trying to get things sorted she mentioned that the major issue was the manager.. but when anyone complains, goes to the first & less experienced person without awards.. what a pity !! Read a few complains and all is about the same.. What a Regret !!
5/5
The Trusted AgentMassive Suport
Me & my partner were looking to move in together into the apartment. Sadly a few things didn't go well accordingly to their requirements . However attentitive to the detail staff , a specialy Chantelle, and her massive support, managed to find the best solution for me & my partner , to make sure we did received our wanted apartment even though it took longer than expected ! Well done and thank you !
5/5
The Trusted AgentAmazing Service
Andre was amazing! He was polite, courteous and on the ball. Remembering small details from our first meeting, made me feel that he was interested in me as a person, not just finding me somewhere to live. Outstanding gentleman
5/5
The Trusted Agentfantastic service
What an absolutely fantastic experience from start to finish. Emma and her team are professional friendly and do everything they need to.. One of the things I appreciated about their service was the way all phone calls were returned all emails replied to. I would highly recommend this branch and it was thanks to Emma that the tenants were able to move in on time. Fantastic team!
5/5
The Trusted Agentthank you Thorgills property.
29/4/17 I Philip found Thorgills property very good and Laura Madden the Sales Broker was first class to deal with in the process of buying my property through Thorgills.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Brentford has the most, with 738 reviews rated 4.6 out of 5, followed by Chiswick with 179.
The five Thorgills offices, by town:
42 reviews from sellers, rated 5.0 out of 5 on average. For example, Anne wrote: "Shoyab is the agent who sold my home on 05/09/2017. He is a young man, full of energy who enjoys interactioning with his clients and has a determination to ..."
35 reviews from buyers, rated 4.9 out of 5 on average. For example, Nadia wrote: "My husband and I recently purchased a property through Thorgills and Laura Madden was our point of contact. She was fantastic from the get go - always so polite ..."
76 reviews from landlords, rated 4.8 out of 5 on average. For example, Kathryn wrote: "We had a fast turn around between offer and moving date which required the purchase of some new furniture and a gas safety certificate. Chantelle arranged for ..."
174 reviews from tenants, rated 4.8 out of 5 on average. For example, Asli wrote: ""Working with Karim Pasha and Chantelle Leydon at Thorgills exceeded any of our expectations. As a first time tenant in London, we were not familiar with the ..."
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