1/5
GoogleHorrible experience- DO NOT use this agency. Guy called Danny is a joke- he. has absolutely no respect to other people.
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Thorgills estate agents in Brentford, Chiswick, Ealing and 2 more
★★★★★
1,113 reviews across 5 offices and 3 platforms
Thorgills has five offices, in Brentford, Chiswick, Ealing, Hammersmith and Isleworth. Together they have 1,113 reviews on three platforms, rated 4.6 out of 5 overall.
763
Reviews on Google
All 5 offices
345
Reviews on The Trusted Agent
All 5 offices
5
Reviews on Trustpilot
All 5 offices
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers42 reviews
Shoyab is the agent who sold my home on 05/09/2017. He is a young man, full of energy who enjoys interactioning with his clients and has a determination to ...Read all 42 from sellers
Buyers35 reviews
My husband and I recently purchased a property through Thorgills and Laura Madden was our point of contact. She was fantastic from the get go - always so polite ...Read all 35 from buyers
Landlords76 reviews
We had a fast turn around between offer and moving date which required the purchase of some new furniture and a gas safety certificate. Chantelle arranged for ...Read all 76 from landlords
Tenants174 reviews
"Working with Karim Pasha and Chantelle Leydon at Thorgills exceeded any of our expectations. As a first time tenant in London, we were not familiar with the ...Read all 174 from tenants
Our offices
Thorgills's five offices, most reviewed first. Each has its own page.
- Thorgills Brentford44 High Street, TW8 0BB738 reviews · 612 on Google (4.6)3 in the last 90 days
- Thorgills Chiswick13-15 Turnham Green Terrace, W4 1RG179 reviews · 114 on Google (4.5)0 in the last 90 days
- Thorgills Ealing27 St Marys Road, W5 5PR122 reviews · 28 on Google (4.6)0 in the last 90 days
- Thorgills Hammersmith88-90 Fulham Palace Road, W6 9PL49 reviews · 11 on Google (4.2)0 in the last 90 days
- Thorgills Isleworth44 High Street, TW8 0BB27 reviews · 0 on Google0 in the last 90 days
Latest reviews from every Thorgills office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleEd, Dannie, Nebras are all doing an amazing job! I had a wonderful experience with Thorgills and these guys knew what they were doing. I’m proudly own a house in London, and would give my recommendation to this team hands down with out a second thought.
3/5
GoogleGenerally okay, but could improve their communication a bit.
3/5
GoogleWe recently purchased through Thorgills and were met with mixed opinions. Firstly the selling agent Ryan was rather helpful and kept us informed of the sales progress in the early stages however we were then assigned a sales progresser who also kept us informed early on. However we were then assigned a further sales progresser named Alice at the Ealing branch. Unfortunately our experience with Alice was not so positive as she was extremely pushy and tried to rush the sale from our end. She was not very helpful in regards to our queries to the seller but when it came to queries regarding us, she was unnecessarily persistent and somewhat irritating.
1/5
GoogleAlthough most of the things may be sugarcoated in the beginning, try to avoid them as much as possible. This was the first estate agency I have used in UK and while beginning tenancy was fine, later I realized you need to have proof about literally everything you talk to them - otherwise they will try to rip you off. They never say they were wrong and basic services during check out cost you loads of money. I was charged 70 pounds to clean a sofa and they charged me 35 pounds because I left broken vacuum in the apartment. The problem was - I was the one to pay for it because they didn’t give me replacement for almost two years. I could just throw it away, but instead I gave them the opportunity to milk some money. Since April I have switched to another estate agency and now I finally feel treated like a human being. I repeat - AVOID THEM.
5/5
GoogleElisard showed us a wonderful property in Chiswick, we had a very insightful talk with him and though we didnt take the place ultimately, it certainly wasnt due to poor impression on his part. Elisard was very punctual, professional and engaging with us. He took a genuine interest in our situation and as individuals, I would recommend him as an agent.
5/5
GoogleI was speaking to Haffeezza Rasheed from Thorgills who assisted me along the whole process. Haffeezza was really friendly and professional and I definitely suggest her as a contact person for anyone wishing to secure a property in the area
5/5
GoogleWe are renting first time since we came in london by Thorgills agency in Brentford. The whole experience was quick and easy all thanks to Amy. She is an absolute star she gave us answers to every single question we had, she is so easy going friendly and calm which is everything for a new tenant need not to stress throught the process. She sat down with us explaining all the contract and walk us throught every tiny detail we didn't understand. We can't thank Amy enough she is a great asset to Thorgills. Lots of love from chris and neli.
1/5
GoogleThe worst experience I had ever, after seen the flat in Firestone House, Brentford and reserved it by paying the deposit required, the agent Ryan, B has informed me that the LANDLORD DOES NOT WANT CHILDREN TO BE IN THE FLAT. Knowing that I have 3yrs old child since first viewing and (Ryan, B) did not mention any restrictions regarding having my 3yrs old child in the flat. In addition to that, they wanted to charge me the administration fees and 6 weeks deposit even thought I’m moving by the end of June! This was so disappointing and never will deal with your unprofessional company and never will recommend you to anyone I know because you don’t know what you doing and just after money!!!
5/5
GoogleTOBY of this office has finally found a perfect place for me and my family. Agent with this much responsibility and professionalism must be awarded. Will definitely work with him again in the future.
5/5
GoogleEd Walton is highly recommended, he is professional and giving his best to assist costumers.
5/5
GoogleHaffeeza Rasheed- thank you so much for today,helping me filling out all the details and going through everything step by step.Thank you for answering all my questions and being really patient with me throughout the whole process.She made me really comfortable and was very humble and nice to talk to.
5/5
GoogleUsed Thorgills for a while now and Haffezza has been excellent and always helped deals go smoothly.
5/5
GoogleI have worked with Haffeeza on many occasions and have found her extremely courteous and polite She is also very helpful if I have a query and will put herself out to help me She is a pleasure to deal with Sandra Higgs
5/5
GoogleThorgill being a reputed agent we have got best in class service. Ahmed our agent has been really prompt in his actions and also ran extra mile while viewing although tenant was not at home. He has very nice coordination skills and performed timely actions. Hope we get continued support from Thorgill and Ahmed throughout.
5/5
GoogleHaffeeza went over the top to help us with all our needs in securing our new flat. Thank you so much !
5/5
GoogleAhmed Salat - thanks for finding me the perfect place so quickly!! Professional and friendly, he made the experience a total pleasure - will highly recommend him and the team to anyone looking to find their ideal place to rent!!
5/5
GoogleMy 5 stars are for Haffeeza, she is a great help, works fast and is very understanding. She does go an extra mile to help you.The company has the usual miscommunications you get in a real estate agency but overall they are good and we are happy we found them.
5/5
GoogleHaffeeza Rasheed- Many thanks for your excellent service and your professionalism and care. I dealt with Thorgills for two years and you were always caring and offering help in an excellent way. I wish you all the best and many thanks
5/5
GoogleHaffeeza is a pleasure to deal with she is always willing to help out if I need and will go the extra mile. She is a great assess to Thorgills. Thank you Haffeeza
5/5
GoogleThank you so much Haffeeza for always going the extra mile to assist me and making sure that everything runs smoothly. You are a star!
5/5
GoogleI had an amazing experience through Haffeeza who made sure to sort out all the necessary documents in a timely manner and communicate to all parties, including myself, effectively. I am really happy about her service and in turn happy about my dealings with Thorgills.
4/5
GoogleHave had mixed experience with Thorgills over a couple of lets but on the whole they've been just about okay. Haffeeza has been a stand out contact, though, who's gone above and beyond to help us out with the complex processes of renting and is a great asset to the team.
5/5
GoogleI was impressed with Thorgills when finding a flat to live in. I had not long ago moved to London and was needing to find somewhere efficiently. Haffezza from Thorgills Chiswick went above and beyond to ensure the documentation and paperwork were processed and I was able to move in by the evening of first talking with her. I really appreciated her help and support.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Thorgills
Which Thorgills office has the most reviews?
Brentford has the most, with 738 reviews rated 4.6 out of 5, followed by Chiswick with 179.
Where are the Thorgills offices?
The five Thorgills offices, by town:
- Brentford: 44 High Street, Brentford, TW8 0BB
- Chiswick: 13-15 Turnham Green Terrace, Chiswick, W4 1RG
- Ealing: 27 St Marys Road, Ealing, W5 5PR
- Hammersmith: 88-90 Fulham Palace Road, Hammersmith, W6 9PL
- Isleworth: 44 High Street, Isleworth, TW8 0BB
What do sellers say about Thorgills?
42 reviews from sellers, rated 5.0 out of 5 on average. For example, Anne wrote: "Shoyab is the agent who sold my home on 05/09/2017. He is a young man, full of energy who enjoys interactioning with his clients and has a determination to ..."
What do buyers say about Thorgills?
35 reviews from buyers, rated 4.9 out of 5 on average. For example, Nadia wrote: "My husband and I recently purchased a property through Thorgills and Laura Madden was our point of contact. She was fantastic from the get go - always so polite ..."
What do landlords say about Thorgills?
76 reviews from landlords, rated 4.8 out of 5 on average. For example, Kathryn wrote: "We had a fast turn around between offer and moving date which required the purchase of some new furniture and a gas safety certificate. Chantelle arranged for ..."
What do tenants say about Thorgills?
174 reviews from tenants, rated 4.8 out of 5 on average. For example, Asli wrote: ""Working with Karim Pasha and Chantelle Leydon at Thorgills exceeded any of our expectations. As a first time tenant in London, we were not familiar with the ..."
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Tell us what you need and up to 3 trusted local agents will be in touch.
