Trusted Agent profile · Surrey
Verified
★★★★★
2,270 reviews across 5 offices and 2 platforms
The Personal Agent has five offices, in Epsom (two offices), Banstead, Stoneleigh and West Ewell (Surrey). Together they have 2,270 reviews on two platforms, rated 4.9 out of 5 overall.
2,269
Reviews on Google
All 5 offices
1
Reviews on View Agents
All 5 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The Personal Agent's five offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleGreat Service, always prompt responses with a great level of detail, Joe Frost is and has been a great help since the beginning of our property search. everything was made easy during these difficult times by being kept up to date every step of the way. Would recommend to friends and Family.
Thank you for your feedback Ricardo. We are pleased that Joe provided you with excellent service.
5/5
GoogleSo happy with the service we received over lockdown. The Personal Agent are proactive at all times and finding a quality tenant for our flat during this difficult time, surpassed our expectations.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your review Kay. We are pleased that you received outstanding service during these unprecedented times.
2/5
GoogleRating only, no written review.
4/5
GoogleThe staff here were excellent, very happy to help and really went above and beyond to ensure that we found a property in the area we were looking for and that the sale and purchase progressed smoothly inspite of Covid-19.
Thanks for your review. We are pleased that the team provided you with excellent service.
5/5
GoogleJohn and Andrew were super helpful in our property search. Would highly recommend using them to anyone looking in the area.
Thank you for your feedback Sam. We are pleased that John and Andrew provided you with the very best service.
5/5
GoogleI have nothing but praise for all the team , from the day Andrew came to value my house to the moment Cat rang to confirm the exchange of contracts ,all the sales team were great and professional, there were some tricky moments with negotiations but Cat pushed through and dealt with them appropriately, updating me all the way . Thanks to all at the Personal Agents in Stoneleigh. Regards Tony
Thank you for your lovely words Tony. We are pleased that the team provided you with the very best service.
5/5
GoogleWhen we decided to sell our house, we arranged for several agencies to provide us with sales advice, including the estate agency that works on a flat fee pricing model rather than the conventional commission model. We were immediately comfortable with the Banstead team (John Ralph and Tom Iddenden) due to their knowledge of the area, advice on marketing, and valuing the property. The quality of the property particulars they produced, with emphasis on photography, floorplans and informative text placed on several online property portals, was done in a timely manner and to a professional standard. During the sale, we were routinely updated on the progress of the sale, and supported with sound advice throughout the process. The Banstead team made this usual stressful activity very convenient and efficient.
Thank you for your feedback. We work hard to meet expectations like yours, and we’re happy to hear that our Banstead team are doing an excellent job.
5/5
GoogleHaving used the Personal Agent during the most unusual of circumstances, throughout the Covid-19 crisis, we would highly recommend their services to anyone wishing to move. John and his team surpassed themselves with communication and service at every stage leaving us confident our sale was in good hands. Highly recommend.
Thank you for your kind words. We are pleased that you were provided excellent service during these unprecedented times.
5/5
GoogleWe received a fantastic service from The Personal Agent during the sale of our property in what was a difficult market. We had been with another agent beforehand who were useless meaning it was breath of fresh air switching to these guys. Sue from Sales was fantastic in pushing our property onwards as well communicating frequently with us before and after viewings. She has real passion for selling properties and we felt confident having her on our side. Once under offer, Sarah from sales progression was also brilliant and pushed our sale on as much as possible. All our calls were answered promptly and voicemail returned within an hour or two. No complaints and highly recommended.
5/5
GoogleAs a first time buyer, Joe made the process easy for me, always around to help with queries and when issues arose dealt with them in a very professional manner. Would highly recommend.
Thank you for your feedback George. We are pleased that Joe provided you with excellent service and we hope you enjoy your new home!
5/5
GoogleWe purchased our first home with The Personal Agent and had a great experience. Sue immediately thought of us when the house came onto the market which led to us buying our dream home. During our house search everyone has been pleasant to deal with (Epsom, Ewell and Stoneleigh branches) and accommodating with visits on busy days. We were kept informed throughout the buying process by Sarah. All in all highly recommended!
Thank you for your feedback David. The team work hard to provide our customers with excellent service, we are pleased they went above and beyond for you!
5/5
GoogleWe had an outstanding result from The Personal Agent when we sold our house recently. From the beginning their marketing was brilliant and when the sale unfortunately fell through, the effort they made to remarket it and attract new buyers was excellent. Their calmness and patience throughout the process were just what we needed during the stress of house selling/buying and special mention must go to Andrew Burn and Cat Mahoney who offered invaluable, professional advice and optimism from the start of the process to the finish. I don't think you could find better service anywhere.
Thanks for your feedback. We are pleased that the team provided you with excellent service throughout the whole process.
5/5
GoogleI strongly recommend Personal Estate Agent Epsom to anyone, Great Service by Sue Boardman! She is very professional, polite and guided me really well!
Thank you for your kind words, we are glad to hear Sue did a great job!
5/5
GoogleWould recommend 100% without hesitation for both selling and buying!! When we first started the process to sell our flat in Sutton, we initially looked at local estate agents in our area. We appointed an agent that was very close to us and seemed really reputable. Unfortunately, little did we know, it wasn’t the person who had valued our house that would be showing prospective buyers around. Something I got to realise whilst searching for properties was the value that can be added from having a good agent showing you around the property and answering your questions. Having been searching for houses for some months, I got to know many of the companies and agents operating in various areas in SW London. Many of the properties we ended up viewing were through the Personal Agent. I really valued the way that they got to know me and what I was looking for in a property. I ended up completely trusting them in terms of my property search and was fully prepared to listen if they told me that there was a property coming on they thought we would like- without even having to look at the photos, they were normally completely spot on. Meanwhile, I was having other agents trying to take me round to random houses that I had no interest in and completely wasting my time- as well as sending me properties in completely the wrong areas, so I ended up getting really frustrated and not answering calls from anyone other than Personal Agent! We weren’t having much luck with our sale, so based on the great service I had received from Personal Agent, we decided to instruct them for our sale. Within 2 weeks, we had more views from Personal Agent on our flat than we had had from the other agent in 4 months. The video and photos they took of our flat were amazing and all completely free, which was brilliant as many companies do charge for this. What I also like about Personal Agent is that anyone can help in the local office and they all know who you are. The team at Personal Agent all work in unison together and are all fully aware of your situation, which is really valuable during the house buying process, which is obviously very stressful. They are additionally open until 7pm, which is brilliant as I finish work at 6, so I can always grab them after work as well. We ended up selling our property with Personal Agent after just 2 weeks and plenty of viewings- we had 3 offers under asking and then 1 just above, which we gladly accepted. It seemed to me that Personal Agent were showing people round who were genuinely interested, rather than people who had just vaguely enquired having seen them online. It really helps that they know their customers, which they clearly do as they got to know me through the process, too. Unfortunately, our buyer pulled out about 3 weeks after purchase, however, Personal Agent kept us fully informed throughout the process, so that there were no nasty surprises. We went back on the market with them and the same day, we had sold again! I was so impressed by the fast turn-around and we didn’t even have to have any more viewings as the buyer was someone who had seen the flat before and just gone under offer herself- also with Personal Agent! To make things even better, Personal Agent have now helped me to find our dream house- after much perseverance as we have been extremely fussy! They even negotiated hard to get us an excellent price, even though the seller was pretty firm on wanting a certain amount. They offer great advice and I truly feel that they provide such an honest and helpful all-round service. I actually said to my husband that this is the best service I’ve ever received from anything!! Thank you to all the team in the Stoneleigh branch- Dan, Paul, Andrew and John. They have all been so helpful on our journey of buying and selling and I can’t thank them enough for making this very stressful process as easy and as pleasant as possible. I will be recommending to everyone I know and I am very grateful and relieved to have found such an amazing estate agents!
Thank you for taking the time to leave such lovely feedback. Here at The Personal Agent the team work hard to ensure they go above and beyond for all customers!
4/5
GoogleRating only, no written review.
Thanks for your feedback!
5/5
GoogleWe originally purchased our house from The Personal Agent and needed to get a valuation 18 months after purchase. Richard organised a convenient time to come around and went over and above to give us lots of valuable information, advice and tips in addition to the current market valuation. It really was Personal Agent by name and nature as Richard and the team always seem to go beyond the call of duty with their customer service and excellence. Highly recommended in comparison to all the other high street agents!!
Thank you for your kind words Charlotte. We work hard to meet expectations like yours and we are pleased that Richard and the team went above and beyond with their customer service!
5/5
GoogleBrilliant service with Dan at the Personal Agent. Arranged our viewings efficiently and professionally and answered all our questions on the day. Thank you!
Thank you for your lovely feedback Dan. We work hard to meet expectations like yours and we are pleased that the team provided you with outstanding service.
5/5
GoogleWe had not moved for 28 years, but John at the Banstead office has made this move very easy. The entire team at PA have been very helpful and professional.
Thank you for your feedback Steve. We are pleased that the entire team here at The Personal Agent provided you with excellent service.
5/5
GoogleWorked alongside John Ralph to naviagte the purchase of a property. He was attentive and available to answer questions and negotiate with the vendor in a timely manner. Great service.
Thank you for your feedback. We are pleased that John provided you with excellent service.
5/5
GoogleI cannot rate Personal Agent Banstead highly enough! Moving house is a very stressful time and you really need an excellent estate agent with fantastic staff that go above and beyond to get you through it and that’s exactly what these guys did. All the staff are knowledgeable, helpful and most importantly supportive through every step of the process. John has been an absolute star, thank you so much! I highly recommend anyone looking to buy and sell in the area go to see these guys first!
Thank you for your lovely feedback. We work hard to meet expectations like yours, and we’re happy to hear that our Banstead team are doing an excellent job.
5/5
Googlethank you to matthew and joe for all your help :)
Thank you for your feedback! We are pleased that the team provided you with excellent service.
5/5
GoogleThank you for all your help, John was especially helpful throughout the process. Many thanks to all the team.
Thank you for your review. We are pleased that the team here at The Personal Agent were able to provide you with excellent service.
4/5
GoogleRating only, no written review.
Thanks for your feedback!
5/5
GoogleThe Personal Agent were absolutely fantastic at guiding me through the daunting task of buying my first property! Highly recommended!
Thank you for your review. We are glad the team here at The Personal Agent provided excellent service and we hope you enjoy your new home!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Personal Agent has 2,270 reviews across its five offices, rated 4.9 out of 5 overall: 2,269 on Google, 1 on View Agents.
Epsom (2 West Street) has the most, with 1,052 reviews rated 4.9 out of 5, followed by Banstead with 559.
The five The Personal Agent offices, by town:
Yes. In The Trusted Agent 2026 awards: The Personal Agent, Epsom won Platinum; The Personal Agent, Stoneleigh won Trusted Agent; The Personal Agent, Banstead won Trusted Agent.
