5/5
GoogleThe team were fantastic in helping us secure a rental property. We couldn't of asked for more.
Trusted Agent profile
Verified
The Personal Agent reviews
★★★★★
2,270 reviews across 5 offices and 2 platforms
The Personal Agent has 2,270 reviews across five offices (Epsom, Banstead, Stoneleigh, Epsom and West Ewell) and two platforms, rated 4.9 out of 5 overall. The Personal Agent has the most, 1,052. Checked 9 October 2026.
2,269
Reviews on Google
All 5 offices
1
Reviews on View Agents
All 5 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
The Personal Agent's five offices, most reviewed first. Each has its own page.
- The Personal Agent2 West Street, KT18 7RG1,052 reviews · 1,051 on Google (4.9)30 in the last 90 days
- The Personal Agent141 High Street, SM7 2NS559 reviews · 559 on Google (4.9)7 in the last 90 days
- The Personal Agent62 Stoneleigh Broadway, KT17 2HS480 reviews · 480 on Google (4.9)9 in the last 90 days
- The Personal Agent Lettings & Management163 High Street, KT19 8EW160 reviews · 160 on Google (4.7)0 in the last 90 days
- The Personal Agent220 Chessington Road, KT19 9XA23 reviews · 23 on Google (4.8)0 in the last 90 days
Awards
Trusted Agent 2026 results for The Personal Agent. Each award is assessed separately from the review sites.
- PlatinumThe Personal Agent, EpsomTrusted Agent 2026 · National position 397
- Trusted AgentThe Personal Agent, StoneleighTrusted Agent 2026 · National position 1291
- Trusted AgentThe Personal Agent, BansteadTrusted Agent 2026 · National position 1311
Latest reviews from every The Personal Agent office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleVery good, property manager Lily Rigley is very supportive and follow up with all issues until resolution. Thank you :)
5/5
GoogleVery happy with our new rental property, more than what we were hoping for. Great service from Joe and his team, thank you very much.
5/5
GoogleThe Personal Agent were very professional and dealt with letting our flat very well indeed, we had no hassle at all as they took care of everything, so would definately use again, and would highly recommend over and over...... Lorna
5/5
GoogleAn excellent service from Ria, Joe and Kerry. They found us a tenant incredibly quickly and have provided friendly advice along the way on what we need to do at each stage.
5/5
GoogleExcellent service, I would highly recommend. Always polite and very responsive. Keep up the good work!
4/5
GoogleWe bought our property from Personal Agent and when we relocated abroad we were happy to return to them to arrange the letting and management of our flat. The service is very good and everyone is friendly and informative.
5/5
GoogleI am very happy with the service that i received from Ria, Jo and Kerrie-Ann at the Personal Agent (Lettings office) in Epsom. They provided excellent advice and support to me when renting out my property in Epsom. I would recommend using these members of the Personal Agent team to others in relation to the business of letting / renting of property.
4/5
GoogleWould recommend doing business with The Personal Agent, Epsom. Team are professional and pleasant to work with ensuring the process kept moving for us and genuinely worked with our enquiries and requests rather than a false sense of sincerity. Really represent the personal in their name that is often lacking in the industry. Only good experiences to date.
5/5
GoogleI have been with the Personal Agent now for over a year - albeit I was let down by the first landlord, Ria and Lily at Epsom helped smooth the way to the beautiful home I am now in. Their professionalism, helpfulness and friendliness helped greatly. Although Kerrie initially showed the property, I have had more dealings with these two lovely ladies. Thanks Joe for asking me to comment. Well done girls - fabulous!! hopefully I will be on your books for a long time to come. Dee
5/5
GoogleJoe and the team at Personal Agent have been fantastic from start to finish during the process of renting our flat. From the moment we were shown around our prospective property we knew they really had the 'personal' touch. Joe in particular has always been absolutely first class in helping me with my millions of questions! They're very prompt with replies, professional and well informed. We feel very confident with Personal Agent being great managers of our property and wouldn't hesitate to recommend them. When we've visited in branch everyone was so polite and friendly, they all made us feel welcome. Paperwork was dealt with in a very effective way and organised well. Very pleased overall and we be telling our friends and family what great Estate Agents they are.
5/5
GoogleI am very happy with the service that i received from Ria, Jo and Kerrie-Ann at the Personal Agent (Lettings office) in Epsom. They provided excellent advice and support to me when renting out my property in Epsom. I would recommend using these members of the Personal Agent team to others in relation to the business of letting / renting of property.
5/5
GoogleVery pleased with the service received from Joe and the rest of the team. What particularly stood out, when compared to our experience of quite a few other lettings agents, was the prompt communication each time.
5/5
GoogleI used The Personal Agent to sell my mother's house. I was very impressed with the service provided and was kept informed every step of the way. Whenever I spoke to any member of the team, they were always very helpful and considerate. I have no hesitation in recommending them.
Agent replied
Thank you for the lovely review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about The Personal Agent
How many reviews does The Personal Agent have?
The Personal Agent has 2,270 reviews across its five offices, rated 4.9 out of 5 overall: 2,269 on Google, 1 on View Agents. A review that appears on several offices' pages, such as the company's Trustpilot, is counted once. Checked 9 October 2026.
Which The Personal Agent office has the most reviews?
The Personal Agent has the most, with 1,052 reviews rated 4.9 out of 5, followed by The Personal Agent with 559.
Where are The Personal Agent's offices?
The Personal Agent, 2 West Street KT18 7RG; The Personal Agent, 141 High Street SM7 2NS; The Personal Agent, 62 Stoneleigh Broadway KT17 2HS; The Personal Agent Lettings & Management, 163 High Street KT19 8EW; The Personal Agent, 220 Chessington Road KT19 9XA.
Has The Personal Agent won any awards?
Yes. In The Trusted Agent 2026 awards: The Personal Agent, Epsom won Platinum; The Personal Agent, Stoneleigh won Trusted Agent; The Personal Agent, Banstead won Trusted Agent.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.