Trusted Agent profile
Verified
★★★★★
2,270 reviews across 5 offices and 2 platforms
The Personal Agent has 2,270 reviews across five offices (Epsom, Banstead, Stoneleigh, Epsom and West Ewell) and two platforms, rated 4.9 out of 5 overall. The Personal Agent has the most, 1,052. Checked 9 October 2026.
2,269
Reviews on Google
All 5 offices
1
Reviews on View Agents
All 5 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The Personal Agent's five offices, most reviewed first. Each has its own page.
Trusted Agent 2026 results for The Personal Agent. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
1/5
GoogleWORRYING THE ONLY GOOD REVIEW ON HERE IS FROM A WOMAN THAT ACTUALLY WORKS HERE..!!!!
We are disappointed to see that you left us a 1-star review. We do also have several positive reviews left on this profile. Could you tell us more about why your rating was low? We can be contacted via stoneleigh@thepersonalagent.co.uk or by calling 020 8393 9411.
5/5
GoogleGreat people to deal with.
Thank you for our 5 star review! Please let us know more about your positive experience so we can inform our team.
3/5
GoogleRating only, no written review.
Thank you for your review, we would love to hear how we could improve to get a 5 start rating.
3/5
GoogleRating only, no written review.
Thank you for your review, we would love to hear how we could improve to get a 5 start rating.
5/5
GoogleExtremely pleased with the coustomer service revived from Joe and the entire Personal Agent team. Very helpful and understanding company, definite right choice!
5/5
GoogleI have used the Personal agent since 2004 for Sales, purchases and recently letting my property. They are always helpful and provide the highest level of service.
Hello Ted. Thank you for leaving such a kind review! We work hard to meet expectations like yours, and we’re happy to hear that our Epsom team are doing an excellent job.
5/5
GoogleJoe and the team understood my requirements and persevered with finding the right tenants. thank you.
Thank you for the lovely review! We are glad to hear our team are continuing to provide excellent service.
5/5
GoogleJoe and the team secured us a tenant in double-quick time, with effective communication and a can-do attitude; many thanks!
5/5
GoogleWe used the Pesronal Agent to let my mum's house out. We found them to be very professional and easy to deal with. They managed to get it rented out within days and dealt with all the paperwork, references etc. Very happy with them, we will use them again
5/5
GoogleVery happy and pleased with the service I received from Joe. Really professional and friendly. Would recommend to everyone. 5 stars. Great service
Hello Amanda. Thank you for leaving such a kind review! I will pass the feedback to Joe. We work hard to meet expectations like yours, and we’re happy to hear that our team are doing an excellent job.
5/5
GoogleMyself and my partner turned to the personal agent after numerous problems with other letting agents, Joe was fantastic. He was polite professional and showed a genuine interest and care in helping us. We eventually found our dream home and are happily moved in with no complications. Would genuinely recommend these guys to everyone.
Hello James. Thank you for leaving such a kind review! We will pass the feedback to Joe. We work hard to meet expectations like yours, and we’re happy to hear that our team are doing an excellent job.
5/5
GoogleI have used the Personal agent since 2004 for Sales, purchases and recently letting my property. They are always helpful and provide the highest level of service.
Hello Ted. Thank you for leaving such a kind review! We work hard to meet expectations like yours, and we’re happy to hear that our Epsom team are doing an excellent job.
5/5
GooglePurchased a property through Sue from The Personal Agent. Highly recommended.
Thank you for our 5 star review! Please let us know more about your positive experience so we can inform our team.
5/5
GoogleThe Personal Agent were exceptional, kept us informed, sharp and on point. High recommeded. #Surrey #EstateAgent #Property
Thank you for your kind words! We are very glad to hear our team are doing a super job.
5/5
GoogleThe Personal Agent were exceptional, kept us informed, sharp and on point. High recommeded. #Surrey #EstateAgent #Property
Thank you for your kind words! We are very glad to hear our team are doing a super job.
5/5
GoogleThe Personal Agent found me a very suitable tenant in record time, 3 days in fact! I found that Cheryl in Banstead and Ria, Kerrie and the team in Epsom to be very proactive and professional in the marketing and promotion of my property , not only did they secure me a tenant quickly but more importantly the right tenant who met my criteria. I was kept well informed throughout the whole process and I felt confident at all times they were the right agents for the job. I have no hesitation in recommending them to anyone looking for an excellent agent to successfully let their property .
5/5
GoogleGreat agent to work with, always willing to help.
Thank you for the lovely review, Dan! We work hard to meet expectations like yours, and we’re glad to hear our team went above and beyond.
1/5
GoogleRating only, no written review.
We are disappointed to see that you left us a 1-star review. Are there any specific reasons why your rating was low? We can be contacted via stoneleigh@thepersonalagent.co.uk or by calling 020 8393 9411.
5/5
GoogleRating only, no written review.
5/5
GoogleThanks guys ,very nice team well done !!!
4/5
GoogleMy Partner and I had a great service from Joe Frost, very pleased and surprised how easy and quick everything went through. Thanks Joe!
5/5
GoogleThanks Joe, Kerrie, Ria and the rest of the team for helping out to let my house. I am very pleased with the service and will recommend unreservedly to anyone.
5/5
GoogleAble to help us take on a property without a viewing, as was the need at the time.
5/5
GoogleI have been very happy with the service I have received thus far.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Personal Agent has 2,270 reviews across its five offices, rated 4.9 out of 5 overall: 2,269 on Google, 1 on View Agents. A review that appears on several offices' pages, such as the company's Trustpilot, is counted once. Checked 9 October 2026.
The Personal Agent has the most, with 1,052 reviews rated 4.9 out of 5, followed by The Personal Agent with 559.
The Personal Agent, 2 West Street KT18 7RG; The Personal Agent, 141 High Street SM7 2NS; The Personal Agent, 62 Stoneleigh Broadway KT17 2HS; The Personal Agent Lettings & Management, 163 High Street KT19 8EW; The Personal Agent, 220 Chessington Road KT19 9XA.
Yes. In The Trusted Agent 2026 awards: The Personal Agent, Epsom won Platinum; The Personal Agent, Stoneleigh won Trusted Agent; The Personal Agent, Banstead won Trusted Agent.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.