5/5
GoogleThank you for all your help purchasing my property, Special thanks to Mark who dealt with some queries that came up near exchange, resolving them quickly efficiently and professionally. Many thanks
Trusted Agent profile
Verified
The Personal Agent reviews
★★★★★
2,270 reviews across 5 offices and 2 platforms
The Personal Agent has 2,270 reviews across five offices (Epsom, Banstead, Stoneleigh, Epsom and West Ewell) and two platforms, rated 4.9 out of 5 overall. The Personal Agent has the most, 1,052. Checked 9 October 2026.
2,269
Reviews on Google
All 5 offices
1
Reviews on View Agents
All 5 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
The Personal Agent's five offices, most reviewed first. Each has its own page.
- The Personal Agent2 West Street, KT18 7RG1,052 reviews · 1,051 on Google (4.9)30 in the last 90 days
- The Personal Agent141 High Street, SM7 2NS559 reviews · 559 on Google (4.9)7 in the last 90 days
- The Personal Agent62 Stoneleigh Broadway, KT17 2HS480 reviews · 480 on Google (4.9)9 in the last 90 days
- The Personal Agent Lettings & Management163 High Street, KT19 8EW160 reviews · 160 on Google (4.7)0 in the last 90 days
- The Personal Agent220 Chessington Road, KT19 9XA23 reviews · 23 on Google (4.8)0 in the last 90 days
Awards
Trusted Agent 2026 results for The Personal Agent. Each award is assessed separately from the review sites.
- PlatinumThe Personal Agent, EpsomTrusted Agent 2026 · National position 397
- Trusted AgentThe Personal Agent, StoneleighTrusted Agent 2026 · National position 1291
- Trusted AgentThe Personal Agent, BansteadTrusted Agent 2026 · National position 1311
Latest reviews from every The Personal Agent office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleReally pleased with the service from The Personal Agent. Dan and Shauna were both great to deal with- friendly, professional, and kept things moving throughout. Would happily recommend them to anyone looking to sell.
5/5
GoogleWe had a great experience with The Personal Agent helping us purchase our first home. In particular, we would like to thank Dan who was involved from the beginning and maintained good contact throughout. He was very professional, friendly and genuine.
5/5
GoogleRosie was great a my viewing. Very informative, friendly and answered any questions I had.
5/5
GoogleRating only, no written review.
5/5
GoogleI have found The Personal Agent to be very good and in particular their staff member Rosie. Rosie has shown me around four properties so far and for each one she has been able to answer detailed questions about the property. Rosie is extremely professional and a great asset to them. I actually purchased my current property through The Personal Agent and they gave a flawless service then
Agent replied · 22 August 2026
We really appreciate you sharing your experience Karen, thank you
4/5
GoogleRating only, no written review.
5/5
GoogleExcellent Estate Agent, Highly Recommended We had an excellent experience with Mark from The Personal Agent Banstead throughout the sale of our property. From the very beginning, they were professional, friendly, knowledgeable and extremely helpful. They kept us informed at every stage, responded quickly to any questions and handled the whole process with great care and efficiency. Their communication was excellent, and we always felt that our property sale was in safe hands. They worked hard to achieve the best possible outcome and went above and beyond to make what can be a stressful process as smooth and straightforward as possible. We are extremely pleased with the service we received and would have no hesitation in recommending them to anyone looking to sell their property. A truly professional and reliable estate agent. Thanks Mark and the team.
5/5
GoogleSarah Goddard was amazing… kept us informed about what was happening..Helpful .. friendly … an absolute star …. Sarah Thankyou
5/5
GoogleRating only, no written review.
5/5
GoogleRosie was very approachable and friendly, she tried her best to answer all my queries.
4/5
GoogleFriendly, professional helpful staff with good communication including digital updates of viewings. Will use in the future.
5/5
GoogleDaniel has been great during the start of of moving process always on hand to answer any questions we have and has the knowledge of the industry to answer…it’s a pleasure to leave him in charge of showing people around our home knowing your in safe hands and always calls to tell you “its all locked up and viewings are completed “ Well done Dan and thank you for always being on hand to help and advise 5* Spencer & Tina
5/5
GoogleAlice from The Personal Agent was very nice, courteous, and professional during the viewing today. She also went out of her way to accommodate a viewing of another property, which saved me half a day. I’m already liking The Personal Agent compared to the other agents I’ve dealt with. Hopefully, I’ll find my next home with them! 😊
5/5
GoogleIn a very difficult market, John and Kai at the Banstead office persevered until our house was eventually sold. They conducted viewings with great professionalism and kept us regularly informed of feedback. John Ryan in particular was always an encouragement to us when offers did not materialise. Once an offer had been received, Mark was a great help in negotiating a reduction on our new-build home. Overall, an excellent experience with the service promised at the outset delivered all along the way. I definitely recommend The Personal Agent.
5/5
GoogleWe were recommend The Personal Agent by neighbours when we decided to put the house on the market. From the start they were brilliant and answered all our questions in a timely and professional manner. Special mention to Liam, Paul and Dan in particular who worked so hard to get the deal done. We are so grateful, many thanks again.
5/5
GoogleRosie was really welcoming and helpful today.
Agent replied · 22 August 2026
Hi Mary, We appreciate you taking the time to share and for your 5-star review. Kind regards
5/5
GoogleJust wish to use this space to say thank you so much to Alice who has been brilliant dealing with all our property enquiries 🙏x …
Agent replied · 22 August 2026
Thank you for sharing Samira, Alice is always helpful and really appreciates you acknowledging this. Kind regards
5/5
GoogleRosie has good knowledge of the local area and was able to answer questions regarding the property and sellers position. Her friendly and positive outlook is well received when viewing future homes.
Agent replied · 22 August 2026
Hi Stewart, Thank you for taking the time to leave such a lovely review! We're so pleased to hear that Rosie's local knowledge and understanding of the property and the sellers' position helped make your viewing experience more informative and reassuring. It's also wonderful to know that her friendly and positive approach made such a great impression. We'll be sure to pass your kind words on to Rosie. We wish you all the very best with your property search and hope to help you find the perfect home soon! Kind regards
5/5
GoogleThanks Rosie for showing us around the property and answering all my questions.
Agent replied · 22 August 2026
Thank you for your 5-star review Helen.
5/5
GoogleHad a great experience renting with The Personal Agent. Michelle has helped us thoroughly with everything agreement related and has been very helpful.
Agent replied · 22 August 2026
Hi Rahul, That's great to know, and Michelle is over the moon with your review. Kind regards
5/5
GoogleRosie took us for a viewing today, she walked us through the property and answered all questions we had. overall a great experience
Agent replied · 22 August 2026
Thank you for sharing Aaron, and for your 5-star review.
5/5
GoogleHighly recommend Dan! He has successfully sold my house twice and helped me purchase my new home. He is patient, hardworking, and incredibly diligent, always keeping me informed and supported throughout the process. Beyond being a great estate agent, Dan takes the time to build genuine relationships with his clients, which makes a huge difference during what can often be a stressful experience. I wouldn't hesitate to use him again in the future.
Agent replied · 22 August 2026
Dear Nathalie, Thank you so much for your wonderful review! We're delighted to hear that Dan has been able to support you not only with selling your home twice but also with finding your new one. Buying and selling property can be a stressful experience, so it's fantastic to know that Dan's patience, dedication and commitment to keeping you informed made such a positive difference. Building genuine relationships with our clients is something we truly value, and we're so pleased this was reflected in your experience. Thank you again for your trust and recommendation. We wish you every happiness in your new home, and if we can help you again in the future, we'll be here. Kind regards
5/5
GoogleVery helpful and informative
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about The Personal Agent
How many reviews does The Personal Agent have?
The Personal Agent has 2,270 reviews across its five offices, rated 4.9 out of 5 overall: 2,269 on Google, 1 on View Agents. A review that appears on several offices' pages, such as the company's Trustpilot, is counted once. Checked 9 October 2026.
Which The Personal Agent office has the most reviews?
The Personal Agent has the most, with 1,052 reviews rated 4.9 out of 5, followed by The Personal Agent with 559.
Where are The Personal Agent's offices?
The Personal Agent, 2 West Street KT18 7RG; The Personal Agent, 141 High Street SM7 2NS; The Personal Agent, 62 Stoneleigh Broadway KT17 2HS; The Personal Agent Lettings & Management, 163 High Street KT19 8EW; The Personal Agent, 220 Chessington Road KT19 9XA.
Has The Personal Agent won any awards?
Yes. In The Trusted Agent 2026 awards: The Personal Agent, Epsom won Platinum; The Personal Agent, Stoneleigh won Trusted Agent; The Personal Agent, Banstead won Trusted Agent.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.