Trusted Agent profile
Verified
★★★★★
2,270 reviews across 5 offices and 2 platforms
The Personal Agent has 2,270 reviews across five offices (Epsom, Banstead, Stoneleigh, Epsom and West Ewell) and two platforms, rated 4.9 out of 5 overall. The Personal Agent has the most, 1,052. Checked 9 October 2026.
2,269
Reviews on Google
All 5 offices
1
Reviews on View Agents
All 5 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The Personal Agent's five offices, most reviewed first. Each has its own page.
Trusted Agent 2026 results for The Personal Agent. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleGreat engagement, proactive followup and immediate engagement for any questions/followup.. Couldn't do more.. Absolutely delighted with the service
Hi Ken, That is great to hear, and thank you so much for sharing. Kind regards
5/5
GoogleRuby was friendly , attentive and knowledgeable .Definitely recommend
5/5
GoogleHad a viewing with Ruby Holland-King today and she was great! Answered all our questions about the property clearly and professionally.
5/5
GoogleFriendly, on time, informative and professional.
5/5
GoogleRosie is a very professional and knowledgeable Estate Agent. My wife and I attended a viewing with her today. Not only did she show the house, but also showed the potential for upgrades.
1/5
GoogleBEWARE: Agent and seller did not disclose important safeguarding information about neighbours. We have two small children and now stuck in unfavourable situation
5/5
GoogleRating only, no written review.
Thank you for the 5 star review David
5/5
GoogleRosie was personable and professional throughout our viewing. She made us feel comfortable, answered any questions we had and didn’t rush us or put any pressure on us. Would highly recommend!
Thank you for your wonderful feedback Charlotte! We’re so pleased to hear Rosie made you feel comfortable and supported throughout your viewing, she’ll be delighted with your recommendation
5/5
GoogleHad a viewing today with Rosie. She was professional, punctual and lovely, took her time to answer all of our questions. Thanks again, Rosie.
Thank you Halimah for your kind feedback! We’re so pleased to hear Rosie made such a great impression, she’ll be delighted to hear this
5/5
GoogleHad a great experience with Rosie who was super helpful and kind!
Thank you for your lovely feedback! We’re so pleased to hear Rosie made the process smooth and easy for you.
5/5
GoogleBeautifully decorated and great location in the college ward area with two garages too. I felt it was quite small entrance area.
Thanks Hilary, If we can be of any further help please do not hesitate to let us know.
5/5
GoogleProfessional, knowledgeable, and very attentive throughout the entire process.
Thank you for your kind words Desiree. We’re delighted to hear you had such a positive experience, your feedback is greatly appreciated
5/5
GoogleThe viewing with Rosie was excellent. She was well informed about the property and highlighted aspects that were important to me.
Thank you for your 5 star review
5/5
GoogleRating only, no written review.
Thank you so much for your 5 star review
5/5
GoogleGood experience with Rosie
Thank you for your review Lucy
5/5
GoogleGreat viewing with Rosie. Very knowledgeable and friendly demeanour!
Thank you for sharing Bill, and for the 5 star review
5/5
GoogleWe've had an excellent experience with The Personal Agent thus far. Namely due to the services of John Ryan. John has been swift, diligent, informative and extremely personable in all interactions. His experience and professionalism has definitely helped to reduce the stresses of selling and buying property.
Thank you for your wonderful feedback! We’re so pleased to hear John has made such a positive impact with his professionalism and support, he’ll be delighted to know he’s helped make the process less stressful
5/5
GoogleWe had a great experience with Rosie, she was professional and knowledgeable. She made us feel welcome, gave us space to look around without rushing us (even though we were a bit late), and was very helpful about the local area, including schools and parks.
Dear Enkeleda, Thank you for your lovely feedback! We’re so pleased to hear Rosie made you feel welcome and provided such helpful insights, she’ll be delighted to hear your kind words
5/5
GoogleRating only, no written review.
Thank you for your 5 star review Siskoo
5/5
GoogleRating only, no written review.
Thank you for your review Lin
5/5
GoogleRating only, no written review.
Thank you for your 5 star review
5/5
GoogleJohn @ Personal Agent Banstead has been absolutely phenomenal during the recent sale of my property. So knowledgeable with tremendous expertise and experience, so personable and lovely, he went above and beyond every single step of the way to get my property sold. Would highly recommend!
Hi Mel, Thank you so much for your wonderful feedback. We’re absolutely delighted to hear about your experience with John at our Banstead office. His knowledge, expertise, and dedication are exactly what we strive to deliver for every client, and it’s fantastic to know he went above and beyond to support you throughout your sale. Your recommendation truly means a lot to us, and we’ll be sure to pass on your kind words to John. Wishing you all the very best for the future.
5/5
GoogleJohn Ryan twice showed me around the house I was interested in. On both occasions he arrived at the property punctually - before me - was courteous, friendly and informative about the property. He returned my telephone calls promptly on the couple of occasions when he was not immediately available to take my calls to him.
Hi Sean, Thank you for your review. We’re delighted to hear about your positive experience with John. His punctuality, professionalism, and approachable manner are exactly what we aim to deliver, and it’s great to know he kept you well informed and returned your calls promptly. We’ll be sure to pass on your comments to John, he will be very pleased to hear them.
5/5
GoogleRating only, no written review.
Thank you for your 5 star review David
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Personal Agent has 2,270 reviews across its five offices, rated 4.9 out of 5 overall: 2,269 on Google, 1 on View Agents. A review that appears on several offices' pages, such as the company's Trustpilot, is counted once. Checked 9 October 2026.
The Personal Agent has the most, with 1,052 reviews rated 4.9 out of 5, followed by The Personal Agent with 559.
The Personal Agent, 2 West Street KT18 7RG; The Personal Agent, 141 High Street SM7 2NS; The Personal Agent, 62 Stoneleigh Broadway KT17 2HS; The Personal Agent Lettings & Management, 163 High Street KT19 8EW; The Personal Agent, 220 Chessington Road KT19 9XA.
Yes. In The Trusted Agent 2026 awards: The Personal Agent, Epsom won Platinum; The Personal Agent, Stoneleigh won Trusted Agent; The Personal Agent, Banstead won Trusted Agent.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.