Trusted Agent profile · Surrey
Verified
★★★★★
3,885 reviews across 7 offices and 4 platforms
The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,885 reviews on four platforms, rated 4.9 out of 5 overall.
2,847
Reviews on Google
All 7 offices
40
Reviews on Facebook
All 7 offices
1
Reviews on The Trusted Agent
All 7 offices
997
Reviews on Trustpilot
All 7 offices
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The Personal Agent's seven offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleThe Personal Agent were exceptional, kept us informed, sharp and on point. High recommeded. #Surrey #EstateAgent #Property
Thank you for your kind words! We are very glad to hear our team are doing a super job.
5/5
GoogleThe Personal Agent were exceptional, kept us informed, sharp and on point. High recommeded. #Surrey #EstateAgent #Property
Thank you for your kind words! We are very glad to hear our team are doing a super job.
5/5
GoogleGreat agent to work with, always willing to help.
Thank you for the lovely review, Dan! We work hard to meet expectations like yours, and we’re glad to hear our team went above and beyond.
1/5
GoogleRating only, no written review.
We are disappointed to see that you left us a 1-star review. Are there any specific reasons why your rating was low? We can be contacted via stoneleigh@thepersonalagent.co.uk or by calling 020 8393 9411.
5/5
GoogleRating only, no written review.
5/5
GoogleThanks guys ,very nice team well done !!!
4/5
GoogleMy Partner and I had a great service from Joe Frost, very pleased and surprised how easy and quick everything went through. Thanks Joe!
5/5
GoogleThanks Joe, Kerrie, Ria and the rest of the team for helping out to let my house. I am very pleased with the service and will recommend unreservedly to anyone.
5/5
GoogleAble to help us take on a property without a viewing, as was the need at the time.
5/5
GoogleI have been very happy with the service I have received thus far.
5/5
GoogleThe team were fantastic in helping us secure a rental property. We couldn't of asked for more.
5/5
GoogleVery good, property manager Lily Rigley is very supportive and follow up with all issues until resolution. Thank you :)
5/5
GoogleVery happy with our new rental property, more than what we were hoping for. Great service from Joe and his team, thank you very much.
5/5
GoogleThe Personal Agent were very professional and dealt with letting our flat very well indeed, we had no hassle at all as they took care of everything, so would definately use again, and would highly recommend over and over...... Lorna
5/5
GoogleAn excellent service from Ria, Joe and Kerry. They found us a tenant incredibly quickly and have provided friendly advice along the way on what we need to do at each stage.
5/5
GoogleExcellent service, I would highly recommend. Always polite and very responsive. Keep up the good work!
4/5
GoogleWe bought our property from Personal Agent and when we relocated abroad we were happy to return to them to arrange the letting and management of our flat. The service is very good and everyone is friendly and informative.
5/5
GoogleI am very happy with the service that i received from Ria, Jo and Kerrie-Ann at the Personal Agent (Lettings office) in Epsom. They provided excellent advice and support to me when renting out my property in Epsom. I would recommend using these members of the Personal Agent team to others in relation to the business of letting / renting of property.
4/5
GoogleWould recommend doing business with The Personal Agent, Epsom. Team are professional and pleasant to work with ensuring the process kept moving for us and genuinely worked with our enquiries and requests rather than a false sense of sincerity. Really represent the personal in their name that is often lacking in the industry. Only good experiences to date.
5/5
GoogleI have been with the Personal Agent now for over a year - albeit I was let down by the first landlord, Ria and Lily at Epsom helped smooth the way to the beautiful home I am now in. Their professionalism, helpfulness and friendliness helped greatly. Although Kerrie initially showed the property, I have had more dealings with these two lovely ladies. Thanks Joe for asking me to comment. Well done girls - fabulous!! hopefully I will be on your books for a long time to come. Dee
5/5
GoogleJoe and the team at Personal Agent have been fantastic from start to finish during the process of renting our flat. From the moment we were shown around our prospective property we knew they really had the 'personal' touch. Joe in particular has always been absolutely first class in helping me with my millions of questions! They're very prompt with replies, professional and well informed. We feel very confident with Personal Agent being great managers of our property and wouldn't hesitate to recommend them. When we've visited in branch everyone was so polite and friendly, they all made us feel welcome. Paperwork was dealt with in a very effective way and organised well. Very pleased overall and we be telling our friends and family what great Estate Agents they are.
5/5
GoogleI am very happy with the service that i received from Ria, Jo and Kerrie-Ann at the Personal Agent (Lettings office) in Epsom. They provided excellent advice and support to me when renting out my property in Epsom. I would recommend using these members of the Personal Agent team to others in relation to the business of letting / renting of property.
1/5
Facebook❌❌DISGUSTED AT HOW WEVE BEEN TREATED PLEASE SEE COMMENTS FOR PHOTOS❌❌ Appalled at the fact The Personal Agent have taken £1600 deposit and £1050 rent upfront for a flat that is filthy dirty! We even found a pair of dirty pants under the radiator! Please see my post to The Personal Agent page to see photos of what they deem acceptable to move in to. I have also been told this property was cleaned! And that they did not receive 3 emails sent today, although Hotmail says they have been delivered. Absolutely disgusted and will be making a complaint to the ombudsman! Disgusting!
5/5
GoogleVery pleased with the service received from Joe and the rest of the team. What particularly stood out, when compared to our experience of quite a few other lettings agents, was the prompt communication each time.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Epsom (2 West Street) has the most, with 1,592 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,104.
The seven The Personal Agent offices, by town:
Yes. In The Trusted Agent 2026 awards: The Personal Agent, Epsom won Platinum; The Personal Agent, Stoneleigh won Trusted Agent; The Personal Agent, Banstead won Trusted Agent.
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