5/5
TrustpilotIt's written on the can - Personal Agent
Very professional and helpful. They get the outcomes - a sale at a good price on time and at a reasonable fee. Also friendly and helpful and "personal"!
Trusted Agent profile · Surrey
Verified
The Personal Agent reviews in Epsom, Banstead, Stoneleigh and 2 more
★★★★★
3,823 reviews across 7 offices and 4 platforms
The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,823 reviews on four platforms, rated 4.9 out of 5 overall.
2,785
Reviews on Google
All 7 offices
40
Reviews on Facebook
All 7 offices
1
Reviews on The Trusted Agent
All 7 offices
997
Reviews on Trustpilot
All 7 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
The Personal Agent's seven offices, most reviewed first. Each has its own page.
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,592 reviews · 555 on Google (4.9)101 in the last 90 days
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,052 reviews · 1,051 on Google (4.9)30 in the last 90 days
- The Personal Agent Banstead141 High Street, SM7 2NS579 reviews · 579 on Google (4.9)15 in the last 90 days
- The Personal Agent Stoneleigh62 Stoneleigh Broadway, KT17 2HS480 reviews · 480 on Google (4.9)9 in the last 90 days
- The Personal Agent Lettings & Management163 High Street, KT19 8EW160 reviews · 160 on Google (4.7)0 in the last 90 days
- The Personal Agent Epsom and Ewell163 High Street, Epsom, KT19 8EW158 reviews · 158 on Google (4.6)2 in the last 90 days
- The Personal Agent West Ewell220 Chessington Road, KT19 9XA23 reviews · 23 on Google (4.8)0 in the last 90 days
Awards
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every The Personal Agent office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
TrustpilotCouldn't be better!!
Moving house is a daunting prospect and how do you choose an agent from the bewildering array that are available? That was my question but from the moment I met Chris and his team in The Personal Agent I knew I had made the right choice. They could not have been more helpful and supportive but without being pushy or intrusive. They were always available, always courteous and friendly and 'did the job' efficiently. What more could you ask?
5/5
TrustpilotCaring, knowledgable, friendly and efficient
Having had dreadful service from a country-wide estate agent who appeared not to care about my property it was wonderful to come to The Personal Agent who took th time and trouble to get to know me and to care about my sale. The photos they took were excellent as was the whole description and marketing. I was informd of all viewings and got an offer which I accepted within seven days . During the sale process I was kept fully informed of what was happening. I'd recommend them to anyone and everyone! Thank you.
5/5
TrustpilotAll sold ready to go Personal Agent are the people to know
Who to choose? Someone professional, enthusiastic, responsible, honest and must have integrity. I chose 'The Personal Agent'. Got a valuation, exactly what I thought. Now the timing. The market is improving. Is Christmas a good time to sell. They told us 'only serious buyers are looking at Christmas'. Andrew Burn my personal agent stepped in. Day 1 can someone come round this evening? That was quick. Feedback, lovely house. Next day, photographs plans description, property on line. Visit by assessor to obtain energy performance certificate. Two more to view this evening. Feedback, serious contender. Property on Zoopla, hundreds of hits immediately. Suggestion, lets have an open day, we have four couples who want to view, two days from now. Next morning a new couple wants to view. Feedback, two offers made. The serious contender wants our house. Offer accepted. Only 30hours has passed from first call to Andrew to accepting an offer, fantastic. Stressful but exciting. Andrew re-assured us with timely calls. 60 days later, contracts exchanged and looking forward to moving into our next home. Andrew, you and your team are brilliant. Many thanks, John and Carol
5/5
GoogleI used The Personal Agent to sell my mother's house. I was very impressed with the service provided and was kept informed every step of the way. Whenever I spoke to any member of the team, they were always very helpful and considerate. I have no hesitation in recommending them.
Agent replied
Thank you for the lovely review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about The Personal Agent
Which The Personal Agent office has the most reviews?
Epsom (2 West Street) has the most, with 1,592 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,052.
Where are the The Personal Agent offices?
The seven The Personal Agent offices, by town:
- Banstead: 141 High Street, Banstead, Surrey, SM7 2NS
- Epsom (2 West Street): 2 West Street, Epsom, KT18 7RG
- Epsom (2 West Street): 2 West Street, Epsom, Surrey, KT18 7RG
- Epsom and Ewell: 163 High Street, Epsom, Epsom and Ewell, KT19 8EW
- Lettings & Management: 163 High Street, Epsom, Surrey, KT19 8EW
- Stoneleigh: 62 Stoneleigh Broadway, Surrey, KT17 2HS
- West Ewell: 220 Chessington Road, West Ewell, Surrey, KT19 9XA
Has The Personal Agent won any awards?
Yes. In The Trusted Agent 2026 awards: The Personal Agent, Epsom won Platinum; The Personal Agent, Stoneleigh won Trusted Agent; The Personal Agent, Banstead won Trusted Agent.
