Trusted Agent profile · Surrey
Verified
★★★★★
3,823 reviews across 7 offices and 4 platforms
The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,823 reviews on four platforms, rated 4.9 out of 5 overall.
2,785
Reviews on Google
All 7 offices
40
Reviews on Facebook
All 7 offices
1
Reviews on The Trusted Agent
All 7 offices
997
Reviews on Trustpilot
All 7 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The Personal Agent's seven offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI have used the Personal agent since 2004 for Sales, purchases and recently letting my property. They are always helpful and provide the highest level of service.
Hello Ted. Thank you for leaving such a kind review! We work hard to meet expectations like yours, and we’re happy to hear that our Epsom team are doing an excellent job.
5/5
GoogleJoe and the team understood my requirements and persevered with finding the right tenants. thank you.
Thank you for the lovely review! We are glad to hear our team are continuing to provide excellent service.
5/5
GoogleJoe and the team secured us a tenant in double-quick time, with effective communication and a can-do attitude; many thanks!
5/5
GoogleWe used the Pesronal Agent to let my mum's house out. We found them to be very professional and easy to deal with. They managed to get it rented out within days and dealt with all the paperwork, references etc. Very happy with them, we will use them again
5/5
GoogleVery happy and pleased with the service I received from Joe. Really professional and friendly. Would recommend to everyone. 5 stars. Great service
Hello Amanda. Thank you for leaving such a kind review! I will pass the feedback to Joe. We work hard to meet expectations like yours, and we’re happy to hear that our team are doing an excellent job.
5/5
GoogleMyself and my partner turned to the personal agent after numerous problems with other letting agents, Joe was fantastic. He was polite professional and showed a genuine interest and care in helping us. We eventually found our dream home and are happily moved in with no complications. Would genuinely recommend these guys to everyone.
Hello James. Thank you for leaving such a kind review! We will pass the feedback to Joe. We work hard to meet expectations like yours, and we’re happy to hear that our team are doing an excellent job.
5/5
GoogleI have used the Personal agent since 2004 for Sales, purchases and recently letting my property. They are always helpful and provide the highest level of service.
Hello Ted. Thank you for leaving such a kind review! We work hard to meet expectations like yours, and we’re happy to hear that our Epsom team are doing an excellent job.
5/5
GooglePurchased a property through Sue from The Personal Agent. Highly recommended.
Thank you for our 5 star review! Please let us know more about your positive experience so we can inform our team.
1/5
TrustpilotAVOID...!!! …
We turned up to a viewing 12 mins late after calling the office to tell them we would be late as stuck in traffic, when we arrived there was no one there, No phone call to say we are leaving, nothing,,,When we called the office to ask where Maria was we were told he couldnt get hold of her...?? And basically his attitude was tough you were late ...Avoid ,,,Terrible customer service... RUDE staff !!! Stoneleigh Branch
5/5
GoogleThe Personal Agent were exceptional, kept us informed, sharp and on point. High recommeded. #Surrey #EstateAgent #Property
Thank you for your kind words! We are very glad to hear our team are doing a super job.
5/5
GoogleThe Personal Agent were exceptional, kept us informed, sharp and on point. High recommeded. #Surrey #EstateAgent #Property
Thank you for your kind words! We are very glad to hear our team are doing a super job.
5/5
GoogleThe Personal Agent found me a very suitable tenant in record time, 3 days in fact! I found that Cheryl in Banstead and Ria, Kerrie and the team in Epsom to be very proactive and professional in the marketing and promotion of my property , not only did they secure me a tenant quickly but more importantly the right tenant who met my criteria. I was kept well informed throughout the whole process and I felt confident at all times they were the right agents for the job. I have no hesitation in recommending them to anyone looking for an excellent agent to successfully let their property .
5/5
GoogleGreat agent to work with, always willing to help.
Thank you for the lovely review, Dan! We work hard to meet expectations like yours, and we’re glad to hear our team went above and beyond.
1/5
GoogleRating only, no written review.
We are disappointed to see that you left us a 1-star review. Are there any specific reasons why your rating was low? We can be contacted via stoneleigh@thepersonalagent.co.uk or by calling 020 8393 9411.
5/5
GoogleRating only, no written review.
5/5
GoogleThanks guys ,very nice team well done !!!
4/5
GoogleMy Partner and I had a great service from Joe Frost, very pleased and surprised how easy and quick everything went through. Thanks Joe!
5/5
GoogleThanks Joe, Kerrie, Ria and the rest of the team for helping out to let my house. I am very pleased with the service and will recommend unreservedly to anyone.
5/5
GoogleAble to help us take on a property without a viewing, as was the need at the time.
5/5
GoogleI have been very happy with the service I have received thus far.
5/5
GoogleThe team were fantastic in helping us secure a rental property. We couldn't of asked for more.
5/5
GoogleVery good, property manager Lily Rigley is very supportive and follow up with all issues until resolution. Thank you :)
5/5
GoogleVery happy with our new rental property, more than what we were hoping for. Great service from Joe and his team, thank you very much.
5/5
GoogleThe Personal Agent were very professional and dealt with letting our flat very well indeed, we had no hassle at all as they took care of everything, so would definately use again, and would highly recommend over and over...... Lorna
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Epsom (2 West Street) has the most, with 1,592 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,052.
The seven The Personal Agent offices, by town:
Yes. In The Trusted Agent 2026 awards: The Personal Agent, Epsom won Platinum; The Personal Agent, Stoneleigh won Trusted Agent; The Personal Agent, Banstead won Trusted Agent.
