5/5
TrustpilotFriendly helpful service
Rating only, no written review.
Trusted Agent profile · Surrey
Verified
The Personal Agent estate agents in Epsom, Banstead, Stoneleigh and 2 more
★★★★★
3,884 reviews across 7 offices and 4 platforms
The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,884 reviews on four platforms, rated 4.9 out of 5 overall.
2,847
Reviews on Google
All 7 offices
40
Reviews on Facebook
All 7 offices
1
Reviews on The Trusted Agent
All 7 offices
996
Reviews on Trustpilot
All 7 offices
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
The Personal Agent's seven offices, most reviewed first. Each has its own page.
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,591 reviews · 555 on Google (4.9)104 in the last 90 days
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,104 reviews · 1,103 on Google (4.9)84 in the last 90 days
- The Personal Agent Banstead141 High Street, SM7 2NS579 reviews · 579 on Google (4.9)15 in the last 90 days
- The Personal Agent Stoneleigh62 Stoneleigh Broadway, KT17 2HS489 reviews · 489 on Google (4.8)13 in the last 90 days
- The Personal Agent Lettings & Management163 High Street, KT19 8EW164 reviews · 164 on Google (4.6)2 in the last 90 days
- The Personal Agent Epsom and Ewell163 High Street, Epsom, KT19 8EW158 reviews · 158 on Google (4.6)2 in the last 90 days
- The Personal Agent West Ewell220 Chessington Road, KT19 9XA23 reviews · 23 on Google (4.8)0 in the last 90 days
Awards
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every office of The Personal Agent
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
Trustpilot- overall we received a good service…
- overall we received a good service from personal agent (we were a buyer rather than seller)- unfortunately we had a very difficult vendor that made our lives very difficult which then in turn made personal agents role difficult to provide - my only suggestion for future improvement would be perhaps some extra rules (which are enforceable) in your contract of work to tackle difficult or unhelpful vendors
5/5
TrustpilotThe staff at the Personal Agent are professional, knowledgeable and very helpful
The staff at the Personal Agent are professional, knowledgeable and very helpful.The process of letting our property was painless and we will not hesitate to utilise their services again in the future should the need arise
4/5
TrustpilotSo a really great service and largely…
So a really great service and largely punctual and on-top of things.Very happy and would happily recommend.Simon
5/5
TrustpilotI have received constant
I have received constant, excellent service right from the start, from whoever has been on the end of the phone. They do what they say they will do immediately and professionally. I would reccommend them to anyone and thank them for their on going professional service, with much appreciation!
5/5
TrustpilotWest Ewell Team
Dan, Cat and the rest of the team at the Ewell branch are awesome. We exchanged contracts today on one of two properties that we are selling, and the support provided by the team was amazing. Hoping to exchange on 2nd property in the not too distant future - the couple of hic-cups that we have had have been dealt with professionally and quickly. Would highly recommend using The Personal Agent for selling your property.
5/5
TrustpilotPleasant and helpful professional and good value
Very helpful staff always available. Professional and worked hard from Day 1Pretty accurate on valuation and persisted until the sale completed.Excellent value for moneyOn my experience I would recommend this firm
5/5
TrustpilotHelpful when all else was stressful!
The personal agent were so patient and helped with everything I asked for. Could not have wished for a better service.
4/5
TrustpilotVery efficient service.
Rating only, no written review.
5/5
TrustpilotVery easy to deal with
From the perspective of a first time buyer, really easy to work with, professional and friendly service from start to end.
5/5
TrustpilotEverything perfect
Everything was good and perfect and so quick process
5/5
TrustpilotWe had a great experience with personal…
We had a great experience with personal agent, we put in a request for a viewing and we had an agent straight away, they were friendly and accommodating for all our questions. When the first viewing wasn’t for us, they already had a few suggestions of properties suited to our needs. They were really wonderful with getting us in our first choice property as soon possible and would definitely recommend them.
5/5
TrustpilotThe service we received from joe and…
The service we received from joe and the rest of the team was outstanding !Thank you all
4/5
TrustpilotGood group of agents knowledgeable and…
Good group of agents knowledgeable and helpful
5/5
TrustpilotJoe was a pleasure to deal with
Joe was a pleasure to deal with, and always able to answer our questions. Unfortunately the property we are now in the process of buying was on with another company . But if and when we do come to sell. We will be using Personal Agents
5/5
TrustpilotVery helpful and professional
Very helpful and professional. Love how fast they responded to enquiries and how they were always available tackle concerns, as oppose some other agencies that made you feel like they were doing you a favour. Joe was understanding and attentive and just has a permanent smile on his face, so he automatically puts you at ease (I was STRESSED). Would definitely recommend them!
5/5
TrustpilotWe were completely looked after from…
We were completely looked after from the moment Sue found us our new home until it was securely exchanged with the help of Cat. They genuinely wanted to find us the right home and make sure we were looked after and I sincerely thank the personnel agent for there work.
5/5
TrustpilotGreat service
As stressful as buying and selling houses go I can only thank the Personal agent for all their hard work and support throughout. Dan and Cat were both fantastic and I would highly recommend!
5/5
TrustpilotDefinitely the best agent locally!!
I instructed The Personal Agent to sell my house on 17th July and I have already now exchanged contracts!!In these tough times those timescales are nothing short of amazing.The property particulars and video really set the house off and even my buyers commented at how truthfully my property had been represented.All my viewings were accompanied and this was followed up with prompt and honest feedback.Once the sale was agreed my file was passed to a lady called Catherine Mahoney (Cat), who then gave me a weekly appraisal as to how my sale was proceeding such that I was never left in the dark.I’ve had dealings with other agents including the online ones but none of them come even close to the levels of care and service that I received from Cat and the whole team.There’s just no substitute to having a local office with local people who really care about your sale!!It goes without saying that I would have no hesitation in recommending The Personal Agent to all my friends.I would to also thank a lady called Sue Boardman who is based in their Epsom office who quickly identified my buyers, who weren’t actually looking in Chessington m, but was able to advise them of the merits of my property and successfully negotiated my sale.There aren’t many sales people with that much knowledge and commitment!!Thanks again and best wishes to you all for the future.
5/5
TrustpilotA fantastic team.
I would hight recommend the personal agent. From buying our house initially to finding us tenants and managing the tenancy.They have been extremely helpful and efficient and whoever you speak to seem to answer any queries. I would like to thank Joe who found us the tenants and Michelle who manages our property in particular for all their help. A credit to the company.
5/5
TrustpilotGreat Selling Agents!
Would highly recommend Chris & Dan from personal agent both made the sale of my property really easy and hassle free! The whole process from start to finish was brilliant the Guys & Cat were always at the end of the phone to help.
5/5
TrustpilotOutstanding service
Outstanding serviceI have been very pleased with the service we have received from The Personal Agent. Everyone, especially Michelle Hobbs Marla, our Property Manager was outstanding and she is a real asset to the company. I would recommend everyone to use The Personal Agent as they were very helpful, professional and very efficient in sorting out any enquiries. Thank you!!
1/5
GoogleNot a pleasant experience. Don’t go there.
Agent replied
We are disappointed to see that you left us a 1-star review. Are there any specific reasons why your rating was low? We can be contacted via stoneleigh@thepersonalagent.co.uk or by calling 020 8393 9411.
5/5
GoogleExtremely professional and helpful team, will definitely use them to sell my property.
Agent replied
Thank you for your kind words! We are very glad to hear our team have been doing an amazing job.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about The Personal Agent
Which office of The Personal Agent has the most reviews?
Epsom (2 West Street) has the most, with 1,591 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,104.
Where are The Personal Agent's offices?
The Personal Agent's seven offices, by town:
- Banstead: 141 High Street, Banstead, Surrey, SM7 2NS
- Epsom (2 West Street): 2 West Street, Epsom, KT18 7RG
- Epsom (2 West Street): 2 West Street, Epsom, Surrey, KT18 7RG
- Epsom and Ewell: 163 High Street, Epsom, Epsom and Ewell, KT19 8EW
- Lettings & Management: 163 High Street, Epsom, Surrey, KT19 8EW
- Stoneleigh: 62 Stoneleigh Broadway, Surrey, KT17 2HS
- West Ewell: 220 Chessington Road, West Ewell, Surrey, KT19 9XA
Has The Personal Agent won any awards?
Yes. In The Trusted Agent 2026 awards, Epsom won Platinum, Stoneleigh won Trusted Agent and Banstead won Trusted Agent.
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