The Personal Agent reviews

★★★★★ 5/5

Google

I instructed Personal Agent on the sale of my house and all the viewings took place on an open day. I received 4 offers after the open day and accepted the one which I felt was the most keen and in the best position to proceed. My sale was looked after by Paul Davis who was helpful, efficient and professional and helped to move things along smoothly to completion. Thank you Paul and also to Liam and anyone else in the team who assisted. I am happy with the service I received from the Personal and would use them again in the future.

Sarah · 22 July 2026

★★★★★ 5/5

Google

When we decided to put our house on the market we looked at a few different agents, but opted for the Personal Agent, due to the service and advice received even before the sales process had begun. The staff at the Stoneleigh office are consummate professionals. They are all friendly and very knowledgeable. We were kept well informed and didn't need to hassle for information as their systems were regularly updated. We would like to thank everyone for their efforts and especially to thank Dan for the weekly phone calls and feedback. We would not hesitate to have them represent us in the future 🙏

Pam · 22 May 2026

★★★★★ 5/5

Google

Our experience with The Personal Agent has been excellent in dealing with the marketing and selling of our property. Liam dealt with valuing & placing it on the market in a remarkably short time. He is very likeable & easy to communicate with.We soon had a lot of viewings which resulted in a buyer. Paul took over as our Sales Negotiator. He is very professional , efficient, helpful & easy to communicate with. Ben was also involved & very helpful too. Thank you for making a stressful situation as easy as possible. The whole experience of selling the bungalow has been dealt with really efficiently & I would definitely recommend using The Personal Agent team at Stoneleigh.

Carolyn · 13 February 2026

★★★★★ 5/5

Google

Huge thank you to Paul, Liam and the rest of the team at The Personal Agent in Stoneleigh. You have been instrumental in securing our new home and selling our current house. We would not be here without your hard work and professionalism at every step. You have kept us informed throughout and were available to answer any questions that we had. Would highly recommend them to others looking to move house and wish them all the best in future.

Nick · 18 December 2025

★★★★★ 5/5

Google

Shannon was our seller’s agent and was such a star! Her communication was 10/10 - she kept us updated of the status of things, was really responsive to all our queries, was absolutely patient with us and great at managing our buyers for us when we were experiencing delays with our own buyer. She even helped us to chase our buyer’s solicitors on behalf of our solicitor/estate agent which I wasn’t expecting to keep the chain moving.

Mabel · 18 December 2025

★★★★★ 5/5

Google

Shannon has been helping me with my new house purchase now for a number of weeks. From initial viewings to various questions I have and also the follow up visits . Well I have to say how delightful, patient and warm hearted she really is. She has made this process so much easier for me and as I’m nearly 80 I’ve seen many people over the years to know Shannon really is a star! Dan also helped and really took control of the whole process for me. I can’t thank him enough because he was so calm and reassuring. The Personal Agent were a top class agency and I’d definitely recommend themto anyone . Thank you

Graham · 18 November 2025

★★★★★ 5/5

Google

I recently purchased my new home with the help of Paul and Liam, and I couldn’t have asked for a better experience. From start to finish, they were incredibly helpful, supportive, and always available whenever I needed them. Both Paul and Liam went above and beyond, constantly following up with the seller and their solicitor to keep everything moving smoothly. Thanks to their dedication and quick communication, we managed to complete the purchase within a very tight timeline. Their professionalism, friendly approach, and genuine care made what could have been a stressful process feel so much easier. I’m truly grateful for all their hard work and wouldn’t hesitate to recommend them to anyone looking to buy or sell a property. Thank you, Paul and Liam, for helping me secure my new home!

Shashank · 18 November 2025

★★★★★ 5/5

Google

Dan and the team at personal agent have been so friendly and helpful during the move process. Making adjustments to acclimatise to the changing market we were able to get a quick sale, which we are confident was due to the care, and time the team took to take in the details of our property and really show its value. Thank you all!

Christina · 13 February 2026

★★★★★ 5/5

Google

Dan was the main agent I dealt with at Personal Agent. When he was doing the viewings he took time to show my property to prospective buyers he knew my property and this showed in the feedback. . He always kept me informed feedback from the viewings. When I called and he wasn’t available he would always call me back. I have used personal agent before and would recommend them and Dan to others.

Mandy · 13 August 2025

★★★★★ 5/5

Google

We were recommend The Personal Agent by neighbours when we decided to put the house on the market. From the start they were brilliant and answered all our questions in a timely and professional manner. Special mention to Liam, Paul and Dan in particular who worked so hard to get the deal done. We are so grateful, many thanks again.

Terence · 1 August 2026

★★★★★ 5/5

Google

Shannon was my "Personal Agent" when I bought my house via them; she was always professional and had a thorough understanding of the property selling and purchase process, so she was able to give me advice on what to expect. Excellent in every way, including updates, communications, and keeping us informed throughout the entire process. Highly recommend!

Lydia · 18 December 2025

★★★★★ 5/5

Google

We highly recommend the Personal Agent, Stoneleigh. All the staff we dealt with for our house sale were friendly and professional...Liam was great in terms of getting the property valued and marketed and then Dan who followed it through was attentive to our needs and communicated very well with us throughout the process. Thank you for making a stressful period as straightforward and pleasant as possible.

Angela · 13 August 2025

★★★★★ 5/5

Google

Paul is responsible for, professional, caring and helpful. He is highly responsive in our requests and has done a lot for the completion of the captioned purchase of 1 Nova Mews SM3 9HY. We have to thank him a lot!

Andy · 13 March 2026

★★★★★ 5/5

Google

Really friendly and swift process working with Paul at Personal Agent, who has helped us to secure our forever home. Really happy with the service. Thank you to the team - and a special thank you to Paul Davis.

Lacey · 16 March 2026

★★★★★ 5/5

Google

Liam has been a brilliant agent for us in a difficult and stressful time. The house was shown on an open day and an offer was made and accepted within the week .Liam has kept us informed throughout the process and it has been so helpful to have personal contact throughout. We would highly recommend him.

Mike · 13 October 2025

★★★★★ 5/5

Google

Got the keys today! I had a great experience with Paul and Shauna to secure my first property. They were very helpful and made the entire process smooth. They were proactive the whole time. Whenever we encountered blockers or delays, they stepped in, and resolved the issues to put things back on track. They really took a lot of the stress out of buying a (first) home.

Anthony · 22 July 2026

★★★★★ 5/5

Google

Great estate agents! Paul was really helpful throughout the process and made everything stress free. Would definitely recommend!

Misha · 22 July 2026

★★★★★ 5/5

Google

Really appreciate the service of Personal Agent in finding our new home. The viewing with Dan was super helpful, and Shannon was very responsive right through the process from making an offer to completion, and all the other staff we dealt with were friendly and professional. Strongly recommended.

Daniel · 18 November 2025

★★★★★ 5/5

Google

The whole experience with Personal Agent has been first class. From promoting the sale of my late mother’s property to getting genuine customers and eventual sale. Excellent in all aspects including communications, updates and keeping us in the loop from start to finish. Thank you Mike Henson

Michael · 18 November 2025

★★★★★ 1/5

Google

Have been trying to pen down the most uncomfortable experience I’ve had with The personal agent- everything started on best note, everyone being so attentive towards what our requirements were and they managed to have us as their customer. What happened during the entire house buying process was very ill. There were issues about the property that the sellers knew and so did the agents but since the sellers had an onward chain, the agents started pressing on early completion saying the seller is heavily pregnant and so on. The house sale previously fell and the justification we were provided was due to buyers docs not right. There are so many issues with the property now and I’m left helpless. What I felt was my dream house has left me feel worried. Please donot trust these guys. Never did one of guys responded to the calls, multiple people answered and handled the communications. Paul, Ben, Anna all were looking through it and did not accommodate any of our requests. We were not even allowed a second visit to the property. I know we should have been careful and sceptical after this move of theirs, but we being first time buyers and liking the home as what is looked like, fell hard for it. They agreed to get place cleaned, but there is a lot of garbage left in the garden till date. My concern is not what’s happening to us but more of as of customer service they could just be honest and loyal to the buyers as well. It’s no joke listing properties of such huge amount if you are unable to be true to both parties.

Divya · 23 September 2024

★★★★★ 5/5

Google

We had a great experience with The Personal Agent helping us purchase our first home. In particular, we would like to thank Dan who was involved from the beginning and maintained good contact throughout. He was very professional, friendly and genuine.

Claire · 19 August 2026

★★★★★ 5/5

Google

Quick, easy and smooth process. Paul was very attentive and always responded in no time. From a buyer’s perspective, everything went well and the process was handled efficiently. I’d be happy to recommend them.

Kamil · 13 February 2026

★★★★★ 5/5

Google

Many thanks to Daniel Wallace for help, support and making sure everything goes smoothly. Very good contact via phone and email from start to finish. Very pleased with the buying proces and Dan's guidance.

Dominik · 13 February 2026

★★★★★ 5/5

Google

Paul from Personal Agent Stoneleigh and Ewell was excellent. Professional, friendly and hard working to get our house sale over the line. A huge thanks to him and the colleagues that supported him.

Katherine · 13 February 2026