5/5
GoogleRosie was helpful and friendly and gave me detailed information about the property
Trusted Agent profile
Verified
The Personal Agent reviews
★★★★★
2,270 reviews across 5 offices and 2 platforms
The Personal Agent has 2,270 reviews across five offices (Epsom, Banstead, Stoneleigh, Epsom and West Ewell) and two platforms, rated 4.9 out of 5 overall. The Personal Agent has the most, 1,052. Checked 9 October 2026.
2,269
Reviews on Google
All 5 offices
1
Reviews on View Agents
All 5 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
The Personal Agent's five offices, most reviewed first. Each has its own page.
- The Personal Agent2 West Street, KT18 7RG1,052 reviews · 1,051 on Google (4.9)30 in the last 90 days
- The Personal Agent141 High Street, SM7 2NS559 reviews · 559 on Google (4.9)7 in the last 90 days
- The Personal Agent62 Stoneleigh Broadway, KT17 2HS480 reviews · 480 on Google (4.9)9 in the last 90 days
- The Personal Agent Lettings & Management163 High Street, KT19 8EW160 reviews · 160 on Google (4.7)0 in the last 90 days
- The Personal Agent220 Chessington Road, KT19 9XA23 reviews · 23 on Google (4.8)0 in the last 90 days
Awards
Trusted Agent 2026 results for The Personal Agent. Each award is assessed separately from the review sites.
- PlatinumThe Personal Agent, EpsomTrusted Agent 2026 · National position 397
- Trusted AgentThe Personal Agent, StoneleighTrusted Agent 2026 · National position 1291
- Trusted AgentThe Personal Agent, BansteadTrusted Agent 2026 · National position 1311
Latest reviews from every The Personal Agent office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleRosie was very helpful with our viewings and knowledgable with all our questions - thank you!
5/5
GoogleRating only, no written review.
5/5
GoogleHi Rosie, Thank you so much for showing me around the properties today. I really enjoyed …
Agent replied · 22 August 2026
Hi Jim, Thank you so much for your kind words! We're delighted to hear you enjoyed your … More
5/5
GoogleRosie was very helpful and knowledgeable when showing us a property. Very kind to our children and made the viewing calm and fun for them.
Agent replied · 22 August 2026
Hi LT, Thank you for your lovely review! We're so pleased to hear Rosie made your viewing such a positive experience. It's wonderful that she helped your children feel … More
5/5
GoogleRosie was helpful, pleasant and informative. Thank you.
Agent replied · 22 August 2026
Thats great to hear, and thank you for sharing Philip.
5/5
GoogleVery good experience with the personal agent
Agent replied · 22 August 2026
Thats great to hear, and thank you for sharing Matthew.
5/5
GoogleI can highly recommend The Personal Agent in Banstead. Tom, George and the team dealt with the sale of my property amazingly well. I am glad I decided to instruct them over an ‘online agency’. Excellent customer service and very professional. Thank you
Agent replied · 23 August 2026
Hi Helen, Thank you for your 5-star review, its very kind. All the best
5/5
GoogleRating only, no written review.
Agent replied · 23 August 2026
Thank you for your 5-star review Chibuzo
5/5
GoogleMy experience with The Personal Agent has been very positive (as a buyer). I have mainly spoken with Kai, who has always been very prompt to respond (when not available, the rest of the team have stepped in to make the process seamless) and is always willing to help. When viewing properties, he was informative but allowed for looking without being overbearing. Overall very happy with the service!
Agent replied · 23 August 2026
Dear Stuart, Thank you so much for your wonderful review! We're delighted to hear that you had such a positive experience buying your home with us. We'll be sure to pass your kind words on to Kai and the rest of the team. It's great to know that Kai's responsiveness, helpful approach, and relaxed style during viewings made a positive difference, and we're pleased the team was able to provide seamless support whenever needed. Thank you for choosing The Personal Agent. It was a pleasure to be part of your home-buying journey, and we wish you every happiness in your new home! Kind regards
5/5
GooglePositive experience, agent is very responsive.
Agent replied · 23 August 2026
Hi Jane, Thank for your 5 star review and congratulations on having your offer accepted. Kind regards
5/5
GoogleWe had a positive experience viewing two properties with Victoria from The personal agent in Stoneleigh. She is professional, friendly and informative, answering any questions we had with good knowledge of the local area.
Agent replied · 22 August 2026
Hi Harriet, Thank you for your lovely review! 😊 We're so pleased to hear you had a great experience viewing properties with Victoria. We'll be sure to pass on your kind words, she'll be delighted to hear them! Best of luck with your property search, and we hope to help you again soon. Kind regards
5/5
GoogleEveryone at The Personal Agent have been super friendly and helpful. They have kept us posted every step of the way. And helped ensure everything has run smoothly. Would highly recommend.
Agent replied · 22 August 2026
Dear Nichola, Thank you so much for your lovely review! 😊 We're so pleased to hear that you had such a positive experience with our team. Keeping our clients informed and supported every step of the way is really important to us, so it's wonderful to know you felt well looked after throughout the process. Thank you for your recommendation, it truly means a lot to everyone at The Personal Agent. Wishing you all the very best, and if we can help with anything in the future, we're always here for you! Kind regards
5/5
GoogleGreat estate agents! Paul was really helpful throughout the process and made everything stress free. Would definitely recommend!
Agent replied · 22 August 2026
Hi Misha, That is great to hear, and we will pass on your kind words to Paul. Thank you for recommending us. Kind regards
5/5
GoogleGot the keys today! I had a great experience with Paul and Shauna to secure my first property. They were very helpful and made the entire process smooth. They were proactive the whole time. Whenever we encountered blockers or delays, they stepped in, and resolved the issues to put things back on track. They really took a lot of the stress out of buying a (first) home.
Agent replied · 22 August 2026
Hi Anthony, Hi! 🎉 Congratulations on getting the keys to your first home, what an exciting milestone! Thank you so much for taking the time to leave such a wonderful review. We're absolutely delighted to hear that Paul and Shauna helped make your first home-buying journey a smooth and positive experience. Buying your first property can be stressful, so it's fantastic to know their proactive approach and support helped keep everything on track and took some of that pressure away. We'll be sure to pass on your kind words to both of them, they'll be thrilled to hear how much their efforts meant to you. Wishing you all the best as you settle into your new home and create lots of happy memories. Congratulations once again. Kind regards
5/5
GoogleI instructed Personal Agent on the sale of my house and all the viewings took place on an open day. I received 4 offers after the open day and accepted the one which I felt was the most keen and in the best position to proceed. My sale was looked after by Paul Davis who was helpful, efficient and professional and helped to move things along smoothly to completion. Thank you Paul and also to Liam and anyone else in the team who assisted. I am happy with the service I received from the Personal and would use them again in the future.
Agent replied · 22 August 2026
Hi Sarah, Thank you for your review, and for trusting us with the sale of your home. We really appreciate your business and I will pass on your kind words on to the Stoneleigh team. We wish you all the best for the future. Kind regards
5/5
GoogleRating only, no written review.
Agent replied · 22 August 2026
Thank you for your 5-star review Shinoj.
5/5
GoogleI have had a very positive experience with Personal Agent in selling my house. I have found staff to be very friendly and also very responsive to any issues or enquires I have had in the sales process.
Agent replied · 22 August 2026
Hi Duncan, Thank you for taking the time to write a review, and for trusting us with the sale of your home. Kind regards
5/5
GoogleRating only, no written review.
Agent replied · 22 August 2026
Hi Amelia, Thank you for your 5-star review. Kind regards
5/5
GoogleExcellent viewing with Daniel today. Polite and professional and was able to answer our questions about the house.
Agent replied · 22 August 2026
Thank you for sharing your experience with Daniel, its great to hear, and thank you for taking the time to write a review, Kind regards
5/5
GoogleAmazing experience with Rosie! She was knowledgeable and kind enough to give us a ride to our property visits.
Agent replied · 22 August 2026
Hi Clarice, That's great to hear, and thank you for sharing your experience. Kind regards
5/5
GoogleRating only, no written review.
Agent replied · 22 August 2026
Thank you for your 5 star review Leon, Kind regards
5/5
GoogleWe would like to thank you for showing us such a wonderful property. You were professional, knowledgeable, and attentive throughout the process, answering all our questions and making us feel comfortable from the start. We really appreciated your time and effort and would highly recommend your services.
Agent replied · 23 August 2026
Hi Rayan, Thank you for your lovely review and recommendation. We're delighted to hear that you had a positive experience and that our team's professionalism, knowledge, and support made the viewing process comfortable and informative. We greatly appreciate your feedback and wish you all the best with your property search. Kind regards
5/5
GoogleWhen we decided to put our house on the market we looked at a few different agents, but opted for the Personal Agent, due to the service and advice received even before the sales process had begun. The staff at the Stoneleigh office are consummate professionals. They are all friendly and very knowledgeable. We were kept well informed and didn't need to hassle for information as their systems were regularly updated. We would like to thank everyone for their efforts and especially to thank Dan for the weekly phone calls and feedback. We would not hesitate to have them represent us in the future 🙏
Agent replied · 22 August 2026
Hi Pam, Thank you for taking the time to leave such a wonderful review. We’re delighted that you chose us to support your sale and that you found our team in Stoneleigh professional, knowledgeable, and proactive throughout the process. Your kind words mean a great deal, and we’ll be sure to pass on your special thanks to Dan. It was a pleasure working with you, and we would be delighted to assist you again in the future. Kind regards
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about The Personal Agent
How many reviews does The Personal Agent have?
The Personal Agent has 2,270 reviews across its five offices, rated 4.9 out of 5 overall: 2,269 on Google, 1 on View Agents. A review that appears on several offices' pages, such as the company's Trustpilot, is counted once. Checked 9 October 2026.
Which The Personal Agent office has the most reviews?
The Personal Agent has the most, with 1,052 reviews rated 4.9 out of 5, followed by The Personal Agent with 559.
Where are The Personal Agent's offices?
The Personal Agent, 2 West Street KT18 7RG; The Personal Agent, 141 High Street SM7 2NS; The Personal Agent, 62 Stoneleigh Broadway KT17 2HS; The Personal Agent Lettings & Management, 163 High Street KT19 8EW; The Personal Agent, 220 Chessington Road KT19 9XA.
Has The Personal Agent won any awards?
Yes. In The Trusted Agent 2026 awards: The Personal Agent, Epsom won Platinum; The Personal Agent, Stoneleigh won Trusted Agent; The Personal Agent, Banstead won Trusted Agent.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.