Trusted Agent profile · Surrey
Verified
★★★★★
2,270 reviews across 5 offices and 2 platforms
The Personal Agent has five offices, in Epsom (two offices), Banstead, Stoneleigh and West Ewell (Surrey). Together they have 2,270 reviews on two platforms, rated 4.9 out of 5 overall.
2,269
Reviews on Google
All 5 offices
1
Reviews on View Agents
All 5 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The Personal Agent's five offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleProfessional from start to finish. Richard made me feel at ease straight away and I knew I was making the right choice using The Personal Agent. Highly recommend.
Thank you for your kind words Brendan. We are glad that the team delivered excellent service!
5/5
GoogleA very positive experience with selling a new build home and achieved the asking price. Sarah progressed the sale through to completion without any drama, so a special thanks to her. Highly recommended.
Thank you for your kind words Mark. We are pleased that you received the very best service and we hope you enjoy your new home!
5/5
GoogleWould recommend 100% without hesitation for both selling and buying!! When we first started the process to sell our flat in Sutton, we initially looked at local estate agents in our area. We appointed an agent that was very close to us and seemed really reputable. Unfortunately, little did we know, it wasn’t the person who had valued our house that would be showing prospective buyers around. Something I got to realise whilst searching for properties was the value that can be added from having a good agent showing you around the property and answering your questions. Having been searching for houses for some months, I got to know many of the companies and agents operating in various areas in SW London. Many of the properties we ended up viewing were through the Personal Agent. I really valued the way that they got to know me and what I was looking for in a property. I ended up completely trusting them in terms of my property search and was fully prepared to listen if they told me that there was a property coming on they thought we would like- without even having to look at the photos, they were normally completely spot on. Meanwhile, I was having other agents trying to take me round to random houses that I had no interest in and completely wasting my time- as well as sending me properties in completely the wrong areas, so I ended up getting really frustrated and not answering calls from anyone other than Personal Agent! We weren’t having much luck with our sale, so based on the great service I had received from Personal Agent, we decided to instruct them for our sale. Within 2 weeks, we had more views from Personal Agent on our flat than we had had from the other agent in 4 months. The video and photos they took of our flat were amazing and all completely free, which was brilliant as many companies do charge for this. What I also like about Personal Agent is that anyone can help in the local office and they all know who you are. The team at Personal Agent all work in unison together and are all fully aware of your situation, which is really valuable during the house buying process, which is obviously very stressful. They are additionally open until 7pm, which is brilliant as I finish work at 6, so I can always grab them after work as well. We ended up selling our property with Personal Agent after just 2 weeks and plenty of viewings- we had 3 offers under asking and then 1 just above, which we gladly accepted. It seemed to me that Personal Agent were showing people round who were genuinely interested, rather than people who had just vaguely enquired having seen them online. It really helps that they know their customers, which they clearly do as they got to know me through the process, too. Unfortunately, our buyer pulled out about 3 weeks after purchase, however, Personal Agent kept us fully informed throughout the process, so that there were no nasty surprises. We went back on the market with them and the same day, we had sold again! I was so impressed by the fast turn-around and we didn’t even have to have any more viewings as the buyer was someone who had seen the flat before and just gone under offer herself- also with Personal Agent! To make things even better, Personal Agent have now helped me to find our dream house- after much perseverance as we have been extremely fussy! They even negotiated hard to get us an excellent price, even though the seller was pretty firm on wanting a certain amount. They offer great advice and I truly feel that they provide such an honest and helpful all-round service. I actually said to my husband that this is the best service I’ve ever received from anything!! Thank you to all the team in the Stoneleigh branch- Dan, Paul, Andrew and John. They have all been so helpful on our journey of buying and selling and I can’t thank them enough for making this very stressful process as easy and as pleasant as possible. I will be recommending to everyone I know and I am very grateful and relieved to have found such an amazing estate agents!
Thank you for taking the time to leave such lovely feedback. Here at The Personal Agent the team work hard to ensure they go above and beyond for all customers!
5/5
GooglePaul from Personal Agent in Stoneleigh, with is professionalism, knowledge, kindness and patience is helping us to find the right property. We feel lucky we have met him and we would highly recommend him to everyone. Thanks Paul!
Thank you for your kind words. We are pleased that Paul provided you with the very best service throughout your time with us!
5/5
GoogleMy husband and I had the pleasure of meeting Paul from Personal Agent Stoneleigh. Paul is helping us to find our dream house and we feel we are in the right hands. All his patience, expertise and knowledge are most helpful to us. Highly recommended!
Thank you for your review. We are glad that the team here at The Personal Agent provided you with the very best service!
5/5
GoogleThe Personal Agent have been fantastic all the way through our property search. Dan has kept us informed at every point and has made the process a pleasure. We have been really impressed and are extremely grateful for Dan's help in securing our first property purchase which we just love.
Thank you for your kind words Hannah. The team here at The Personal Agent work hard to provide outstanding service to all our customers and we are glad you were pleased with the service you received from the team.
5/5
GoogleThe Personal agent in Stoneleigh have been amazing. Within 24 hours of appointing them we had 8 viewings and accepted an offer 48 hours later. Dan was very professional and friendly, I’ll be recommending them to everyone I know.
Thank you for your feedback Julie. We are pleased that the team provided you with excellent efficient service.
5/5
GoogleWe have an outstanding experience with everyone at The Personal Agent (Andrew, Dan and John), both with our flat sale and our house purchase. They are professional and friendly and personal at the same time, informative and keen to make the process as easy and enjoyable as possible. We definitely recommend them!
Thank you for your review. We are so pleased that the team here at The Personal Agent provided you with outstanding service and we hope you enjoy your new home!
5/5
GoogleThe Personal Agent have been nothing but courteous and professional from day one. Having had to deal with two different estate agents and comparing the two, Personal Agent have acted amazingly. Never intruding or pushing us but getting the job done at the same time. Thank you for all the hard work. On your side of things you have made our experience less stressful. Andrew, Paul and Cathrine thank you once again.
Thank you for your feedback Rachael. We are pleased that the team provided you with the very best service throughout your time with us.
5/5
GoogleGood experience with current viewer, Kate. The apparent professional manner and punctuality are appreciated.
Thank you for your review. We are pleased that you were provided the very best service from the team here at The Personal Agent.
5/5
GoogleWe have recently used the Personal Agent through their Banstead Office and have received absolutely first class service throughout. Special mention for John Ralphs who has lead us through the entire process with expertise. Thank you.
Thank you for your feedback George. We are pleased that the team provided you with excellent service!
5/5
GoogleI cannot recommend the Personal Agents highly enough from start to finish they were fantastic from marketing to viewing to sale. John at the Banstead office was particularly helpful and informative keeping us abreast of what was happening through every stage of the process.
Thank you for your feedback Derek. We are pleased to hear that John provided excellent service.
5/5
GoogleBought our house through Personal Agent in Banstead and dealt with Tom. He was kind and understanding of our worries and anxieties. Dealt with us quickly and always made us feel like we were his no.1 priority. Thanks for the excellent service Tom!
Thank you for your lovely review Michael. We are pleased you received excellent service from our team!
5/5
GoogleWe are yet to find our dream home but have been on a number of viewings with the guys from The Personal Agent. Kate and Tom have stood out from the other agents who we have dealt with and have always kept us updated with new properties. When we come to sell our home we will definitely be using the team and would highly recommend to others.
Thank you for your kind words Shelley. We are glad that the team here at The Personal Agent were able to help you!
5/5
GoogleRecently dealt with The Personal Agent, Banstead, as I have been looking for a property in the area. The staff there really looked after me and showed me loads of properties. Unfortunately, I didn't end up buying through them as I found something else through another agent, however, if I come to sell in the future, must say.. it's The Personal Agent in Banstead I'll go back to. Thanks to everyone there!
Thank you for your review Claire. We are pleased that the team could help you with your property search!
5/5
GoogleTom Iddenden was my agent when I purchased my new property and I can highly recommend. My purchase was not an easy one as I sold my old house before getting into the new one but Tom was always on hand, chasing everyone up and making the process a bit easier. Should I move again in the future I will use the personal agent again.
Thank you for your review Claire. We are pleased that Tom provided excellent service!
5/5
GoogleShould you prefer the hard sell with one of the more corporate type of approach, with pressure all the way then go ahead. The choice is yours. However, you could select an alternative style, as we did with The Alternative Agent, who will treat you with courtesy and respect, and will support you if there are stumbles along the way. They may even put the kettle on if you need to talk. Yet at the same time, they will beaver away to secure a buyer in the quickest time possible. In our case within days.
Thanks for your review. We are glad that the team here at The Personal Agent provided you with outstanding service.
5/5
GoogleAfter a tricky few months trying to buy a house (through another agency), we finally found our dream home through The Personal Agent. Tom was great to work with and went above and beyond to ensure that the process ran smoothly. He kept us updated throughout, which is so important in when looking to buy! When he was out at viewings, his colleagues in the office were always on hand to help. I'd definitely recommend The Personal Agent (and Tom) to anyone looking to buy in the area.
Thank you for your kind words Emma. We are pleased that the team are doing great work.
5/5
GoogleI must say that Andrew and his team at the Personal Agent delivered a fantastic service from start to finish. Without them I don't think we could have moved into our new house before Christmas. They were very polite, diligent and also kept us up to date proactively. Don't think we will move house anytime soon, but if we were in that situation again, would definitely go back to Andrew and his team!
Thank you for your review. Here at The Personal Agent we work hard to provide you with outstanding service and we hope you enjoy your new home!
5/5
GooglePersonal Agent have a very proactive lettings department which have always found reliable tenants for my property quickly. Wes Sargent - experienced Landlord.
Thank you for your kind words. We are pleased that the team here at The Personal Agent provided you with excellent service!
5/5
GoogleVery happy with the service from Personal Agent. Agents are efficient, professional and excellent at communicating with us on every aspect of the process. We can highly recommend them. Always helpful if we had any questions and got back to us with answers quickly.
Thank you for your review. We are glad that the team worked hard to provide you with the best service.
5/5
GoogleWould really recommend the personal agent, continuously helping to chase until exchange and completion and always kept us up to date, went above and beyond to ensure the sale went through!
Thank you for your review Megan. We are glad that the team worked hard to deliver you excellent service!
5/5
GoogleWe've been listed with The Personal Agent for the last few months and have been really impressed with both their approach and in the way they've managed the selling process. Sue and Joe have been great in particular.
Thank you for your review Matthew. We are pleased that the team here at The Personal Agent were able to help you through your sale!
5/5
GoogleHaving had negative experience with another local estate agents whom I worked with for several years, I got in touch with the Personal Agent to let out a one-bed flat and within a couple of days we had two offers! A big 'Thank You' to Joe who dealt with all our communications with the prospective tenants. Although we did experience a couple of issues, he made sure they were rectified promptly! Their fee structure is also transparent without hidden costs. Very pleased with their service and I highly recommend them to other landlords!
Thank you for your lovely review Yuan! Here at The Personal Agent we work hard to make sure you receive the best possible service.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Personal Agent has 2,270 reviews across its five offices, rated 4.9 out of 5 overall: 2,269 on Google, 1 on View Agents.
Epsom (2 West Street) has the most, with 1,052 reviews rated 4.9 out of 5, followed by Banstead with 559.
The five The Personal Agent offices, by town:
Yes. In The Trusted Agent 2026 awards: The Personal Agent, Epsom won Platinum; The Personal Agent, Stoneleigh won Trusted Agent; The Personal Agent, Banstead won Trusted Agent.
