Trusted Agent profile · Surrey

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The Personal Agent reviews in Epsom, Banstead, Stoneleigh and 1 more

4.9

★★★★★ Excellent

2,270 reviews across 5 offices and 2 platforms

www.thepersonalagent.co.uk

The Personal Agent has five offices, in Epsom (two offices), Banstead, Stoneleigh and West Ewell (Surrey). Together they have 2,270 reviews on two platforms, rated 4.9 out of 5 overall.

Google logo

4.9 / 5

2,269

Reviews on Google

All 5 offices

View Agents logo

5.0 / 5

1

Reviews on View Agents

All 5 offices

Reviews may appear on more than one platform.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Sellers1 review

5.0 / 5 Friendly and helpful. Often checked in and were happy to help with any questions or concerns.HOME, 24 June 2022Read the review from sellers

Our offices

The Personal Agent's five offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every The Personal Agent office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

We were planning to relocate out of the area, and was unsure which estate agents to use. After getting quotes and recomendations from friends locally, we decided to go with personal agent... And I'm glad we did. Not only were they priced competitively, but their service was spot on. Dan knew so much about the local area and didn't inflate our ego with unrealistic valuations or expectations, instead we got a down to earth plain and straight chat. Which ultimately led to our house being sold relatively quickly. The after care service by Cat was brilliant, she handled the whole chain with care and constantly chased up our incapable solicitors, probably wouldn't had exchanged with out her. Overall I would pick personal agent instead of all the local competition everytime, they just seem more classy from a buyers/sellers perspective, and give great service with good communication.

Shane · 20 November 2019 · The Personal Agent West Ewell

Agent replied

Thank you for your lovely review Shane. Here at The Personal Agent we work hard to meet expectations like yours!

1/5

Google

Can't comment on the company as a whole but my one and only experience at the Stoneleigh branch was a rude and arrogant member of staff.

The · 13 November 2019 · The Personal Agent Stoneleigh

Agent replied

We are so sorry to hear that you had a bad experience with us, would you mind getting in touch so that we can find out more details? Simply email stoneleigh@thepersonalagent.co.uk or call 020 8393 9411

5/5

Google

Personal agent, particularly Joe Edwardson provided an excellent service whilst we were selling our house. We can highly recommend them.

Emily · 21 October 2019 · The Personal Agent Epsom (2 West Street)

Agent replied

Thank you for your kind words, we are glad to hear Joe is doing a great job!

5/5

Google

Very impressed, we went into to see a few agents today as we are looking to move to the area and the two young men in The Personal Agent could not have been more accommodating and friendly they also gave us there time and couldn't have been more helpful even though we are not on the market yet. the other agents we went to see really didn't want to know, very impressive. real customer service.

Hayley · 21 October 2019 · The Personal Agent Stoneleigh

Agent replied

Thank you for your kind words Hayley, the team here at The Personal Agent we work hard to meet expectations like yours!

5/5

Google

Rating only, no written review.

Gideon · 21 October 2019 · The Personal Agent West Ewell

Agent replied

Thank you for your feedback!

5/5

Google

I would definitely recommend Personal Agent. I had viewings over two offices and the service was outstanding from everyone we met. They communicated well with us throughout our purchase and were always kind and responsive to any communications.

Jade · 21 October 2019 · The Personal Agent West Ewell

Agent replied

Thank you for your lovely review Jade! We are pleased that our teams are providing outstanding customer service.

1/5

Google

Avoid at all costs!

Anti · 16 September 2019 · The Personal Agent Epsom (2 West Street)

Agent replied

We have no record of handling a purchase, sale or let under this name. If you can come back to us with more detail, we will be only too pleased to investigate why you would rate us as a one star as no details have been provided. Please call 01372 745850.

5/5

Google

Great service and prompt responses to queries throughout

Lucas · 16 September 2019 · The Personal Agent Epsom (2 West Street)

Agent replied

Thank you for your review, it's really appreciated!

5/5

Google

Great service and very knowledgeable about their industry. Will use again for sure

Michael · 16 September 2019 · The Personal Agent Epsom (2 West Street)

Agent replied

Thank you for the 5-star review! We work hard to meet expectations and we are glad to hear you would recommend us.

5/5

Google

Haven't been able to fault the team in Epsom. Heartily recommended.

Simon · 16 September 2019 · The Personal Agent Epsom (2 West Street)

Agent replied

Thank you for our 5 star review! Please let us know more about your positive experience so we can inform our team.

5/5

Google

I have viewed with almost all of the estate agents in Epsom and The Personal Agent are far and away the most helpful

David · 16 September 2019 · The Personal Agent Epsom (2 West Street)

Agent replied

Thank you for our 5 star review! Please let us know more about your positive experience so we can inform our team.

5/5

Google

I have always had a great experience when dealing with The Personal Agent, keep up the good work Derek

Derek · 16 September 2019 · The Personal Agent Epsom (2 West Street)

Agent replied

Thank you for our 5 star review! Please let us know more about your positive experience.

5/5

Google

After having bad experiences in the past, The Personal Agent in Epsom really pushed to get the best purchaser and price for me. Instilled my confidence back in Estate agents. Special mention to Joe who worked incredibly hard.

Claudio · 16 September 2019 · The Personal Agent Epsom (2 West Street)

Agent replied

Thank you for the lovely review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.

5/5

Google

After making an enquiring about a potential sale , was given an honest professional opinion , great service.

Lee · 16 September 2019 · The Personal Agent Epsom (2 West Street)

Agent replied

Hello Lee. Thank you for leaving such a kind review! We work hard to meet expectations like yours, and we’re happy to hear that our team are doing an excellent job.

5/5

Google

A sales team that really listens and above all really seems to care, it has been refreshing viewing properties through you guys, a big thanks to Sue in particular.

Katherine · 16 September 2019 · The Personal Agent Epsom (2 West Street)

Agent replied

Thank you for your kind words! We are very glad to hear our team are doing a super job.

5/5

Google

Thanks you so much Sarah and Rupert; you navigated us professionally through a very difficult sale! Highly recommended!

Bevin · 16 September 2019 · The Personal Agent Epsom (2 West Street)

Agent replied

Thank you for your review, we are pleased our team performed well and were able to help you through your difficult sale!

5/5

Google

The team at the Epsom Branch kept me informed at all times through the sale of my house. First class service . Would highly recommend .

Andrew · 16 September 2019 · The Personal Agent Epsom (2 West Street)

Agent replied

Thank you for your kind words Andrew, it's really appreciated!

5/5

Google

Great service, I would highly recommend them as an agency. Rupert is always helpful answering all my questions throughout the process.

Lucas · 16 September 2019 · The Personal Agent Epsom (2 West Street)

Agent replied

Thank you for your review, we are glad that our team here at The Personal Agent were able to help!

5/5

Google

Excellent service from start to finish! We are 1st time buyers and Chris was always on hand for my sometimes stupid questions :)

Paddy · 16 September 2019 · The Personal Agent Epsom (2 West Street)

Agent replied

Thank you for your review Paddy! We hope you are pleased with your new home!

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about The Personal Agent

Which The Personal Agent office has the most reviews?

Epsom (2 West Street) has the most, with 1,052 reviews rated 4.9 out of 5, followed by Banstead with 559.

Where are the The Personal Agent offices?

The five The Personal Agent offices, by town:

Has The Personal Agent won any awards?

Yes. In The Trusted Agent 2026 awards: The Personal Agent, Epsom won Platinum; The Personal Agent, Stoneleigh won Trusted Agent; The Personal Agent, Banstead won Trusted Agent.

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