Trusted Agent profile · Surrey
Verified
★★★★★
2,270 reviews across 5 offices and 2 platforms
The Personal Agent has five offices, in Epsom (two offices), Banstead, Stoneleigh and West Ewell (Surrey). Together they have 2,270 reviews on two platforms, rated 4.9 out of 5 overall.
2,269
Reviews on Google
All 5 offices
1
Reviews on View Agents
All 5 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The Personal Agent's five offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleJohn responded promptly to my questions any query’s I had. He was professional, knowledgeable and would recommend the personal agent based on my experience.
Thank you for your feedback James. We are so pleased that John provided you with both professional and efficient service!
5/5
GoogleThe Personal Agent have been amazing from start to finish. Tom and the team have been wonderful and a pleasure to deal with. Thanks guys! J
Thank you for your feedback Joe. We are pleased Tom and The Personal Agent team provided you with excellent service throughout.
5/5
GoogleChris was exceptional at helping to keep the chain moving and overcome barriers.
Thank you for your feedback Simon. We are pleased that Chris provided you with excellent service.
5/5
GoogleHad such a great experience with the personal agent, want to say a massive thank to Joe Edwardson for being so professional and helping me with every question I had.
Thank you for your feedback Isobel. We are so pleased that Joe provided you with excellent service during your time with us.
5/5
GoogleIt was joe in sales who dealt with me and it was an excellent service from start to finish couldn’t recommend him highly enough
Thank you for your feedback Harrison. We are so pleased that Joe provided you with the very best service.
5/5
GoogleRating only, no written review.
Thank you for your feedback Luke!
5/5
GoogleExcellent service from Tom in the Banstead branch. Always able to help during a stressful time. Highly recommend to all.
Thank you for your feedback Chris. We are pleased that Tom provided you with excellent service!
5/5
GoogleReceived fantastic service from The Personal Agent and I would highly recommend using them if you're looking to buy/sell. They've been supportive throughout the process and a personal thank you to Ted and the Banstead team who went above and beyond to ensure our sale went through smoothly.
Thank you for your lovely feedback Phil. The team here at The Personal Agent work extremely hard to ensure all clients are provided with the very best service!
5/5
GoogleAfter listening to what we wanted from a home Joe found me and my husband the perfect house. He was then on hand to deal with any enquiries and ensure the purchase went as smoothly and as quickly as possible - very professional, would recommend him.
Thank you for your feedback Lucy. We are so pleased that Joe provided excellent service to help find your dream home. We hope you enjoy your new home!
4/5
GoogleReally professional and exceptional customer service, in particular John and Andrew who dealt with my property sale. Many thanks
Thank you for your feedback Lisa. We are so pleased that John and Andrew provided you with excellent service during your property sale.
5/5
GoogleWe were really happy with the service we received from Personal Agent. They sold our house quickly and were always friendly and courteous. Special mention for Cat who looked after sales support who was very helpful and knowledgeable.
Thank you for your feedback Richard. We are pleased that Kat and the team provided you with excellent service during your sale.
5/5
GoogleAdam latter was very professional and knowledgeable when helping me and my partner look for a property, I couldn’t thank him enough.
Thank you for your feedback Alfie. We are pleased that Adam provided you with a professional and knowledgeable service during your time with us.
5/5
GoogleDealt with Adam and was extremely helpful and informative with current market conditions. Will be calling back again for Adam for sure.
Thank you for your feedback Joel. We are so pleased that Adam provided you with excellent service!
5/5
GoogleCouldn't recommend a better agent to handle, what was for us a big chapter. I felt they were knowledgeable, attentive, clear and professional in all aspects of communication. Huge thanks from Elizabeth and I.
Thank you for your feedback. We are so pleased that the team provided you with excellent service!
5/5
GoogleDan was great. Really helped us to identify properties that fell in to the budget we were looking for with as many of the requirements we requested. Thanks again Dan
Thank you for your feedback. We are so pleased Dan handled your property search professionally and efficiently!
5/5
GoogleDan took the time to listen to what we wanted and did not stop trying to find us something until he helped us secure our dream home.. couldnt be more grateful! Thanks again Dan!
Thank you for your feedback George. We are so pleased that Dan provided you with the very best service! We hope you are enjoying your new home :)
5/5
GoogleDan from The Personal Agent Stoneleigh was so helpful guiding us through the daunting process of buying our first house. Couldn't be happier with the service we received. Will definitely be returning when it comes time to sell!
Thank you for your feedback. We are so pleased that the team were able to provide you with excellent service during your property sale. We hope you are enjoying your new home!
5/5
GoogleI have dealt with many estate agents over the years and The Personal Agent are by far the best / most proactive, always on hand to help. never felt I was a burden.
Thank you for your feedback Steve. We are so pleased that the team provided you with outstanding service.
5/5
GoogleA big thank you to Emily for dealing with my request and keeping me up to date with some issues that arose during my housing process. My requests were dealt with promptly and efficiently.
Thank you for your feedback. We are pleased Emily provided you with excellent service!
5/5
GoogleI have rented my property through Personal Agents for 2 years now. They are very professional and make the process very easy, they handle everything in a quick and efficient manner. I would thoroughly recommend them.
5/5
GoogleSpoken to a few different estate agents but Joe at Personal Agent was by far the most helpful. Very professional throughout and on hand for all of my queries
Thank you for feedback Ben. We are pleased that Joe was both professional and helpful during your time spent with us!
5/5
GoogleJoe from sales helped me throughout the process in buying my first home. Was incredibly helpful.
Thank you for your review Luke. We are pleased that Joe provided you with excellent service during your property search with us. We hope you enjoy your new home!
5/5
GoogleChloe helped me with my property search, she listened every step of the way and didn’t waste my time with unsuitable properties. It was a delight to deal with an honest estate agency. Highly recommend.
Thank you for your feedback Pete. We are so pleased that Chloe provided you with excellent service during your property search with us!
5/5
GoogleRating only, no written review.
Thank you for your feedback!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Epsom (2 West Street) has the most, with 1,052 reviews rated 4.9 out of 5, followed by Banstead with 559.
The five The Personal Agent offices, by town:
Yes. In The Trusted Agent 2026 awards: The Personal Agent, Epsom won Platinum; The Personal Agent, Stoneleigh won Trusted Agent; The Personal Agent, Banstead won Trusted Agent.
