Trusted Agent profile · Surrey
Verified
★★★★★
2,270 reviews across 5 offices and 2 platforms
The Personal Agent has five offices, in Epsom (two offices), Banstead, Stoneleigh and West Ewell (Surrey). Together they have 2,270 reviews on two platforms, rated 4.9 out of 5 overall.
2,269
Reviews on Google
All 5 offices
1
Reviews on View Agents
All 5 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The Personal Agent's five offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
4/5
Googlethe personal agent were very professional in showing us around properties and the well organised pre and post viewing follow ups were timely and prompt. John Ramsay, from the stoneleigh branch, was in particular, very attentive to our needs and preferences.
Thank you for your feedback Michael. We are pleased that John provided you with excellent service during and after your viewings with us!
5/5
GoogleThank you to John and The Personal Agent for all your help :)
Thank you Phillip for your feedback. We are pleased that John and the team provided you with excellent service.
5/5
GoogleAdam was very helpful and was able to help me out with my queries. a very professional bloke and will highly recommend.
Thank you for your feedback. We are so pleased Adam provided you with the very best service.
5/5
GoogleI rang up to speak to Adam L as he has given me advise in the past and helped me out even when i wasnt giving them business. this is a true sign of professionalism and Adam was able to provide good insight in the industry.
Thank you for your feedback. We are happy to hear that Adam provided you with the very best service!
5/5
GoogleAdam showed us round a beautiful property. Throughout the viewing he was extremely professional and extremely helpful. We placed an offer and Adam made the whole process easier and less stressful!
Thank you for your feedback. We are so pleased that Adam provided you with excellent service throughout your time with us.
5/5
GoogleRating only, no written review.
Thank you for your feedback!
5/5
GoogleRating only, no written review.
Thank you for your feedback!
5/5
GoogleDealing with Adam from the Epsom branch has been a pleasure. Dealing with queries out of work hours to make sure he has kept both myself and the buyer of my property happy at all times has really gone a long way with everyone and Adam has made this transaction very easy going and I couldn’t thank him enough.
5/5
GoogleCan’t thank Adam enough from The Personal agent in Epsom for all the hard work and effort he put into finding myself my dream home. Will highly recommend him to everyone I know who is looking to buy or sell a property within the local area. Thank you again Adam!
5/5
GoogleThank you to The Personal agent team and especially Adam for all the assistance in finding a buyer so quickly. Within a week of putting the property onto the market, I had 3 offers and I couldn’t be happier with the service I had received. I will highly recommend this wonderful team to everyone I know looking to buy or sell within the local area.
5/5
GoogleThank you to the Personal agent for your professionalism throughout the whole process. Adam has kept us informed at all times and has made buying a property less stressful than I’ve found at other agencies. Would highly recommend this company and Adam for anyone looking to buy or sell.
Thank you for your feedback Teena. We are pleased that Adam provided you with efficient and excellent service during your time with us!
5/5
GoogleSearching for a property during a pandemic can be found to be rather difficult as I’ve experienced with other agents but dealing with Adam from The Personal agent has been amazing for both my wife and I. Very responsive, very professional, very knowledgeable and very helpful in finding us the right home for our family. Thank you to Adam for all his hard work and help over the last couple of days.
5/5
GoogleWe have just completed a house sale & purchase through Personal Agent and can't rate their service highly enough. It's been a tricky year for selling & buying but they really looked after us from the start of the process right until the end. We had a terrible experience with another local agent and decided to change agents to Personal Agent and they sorted us out right away - selling our house within a week and then actively searching for a new place for us when our first intended purchase fell through. Special shout out to Dan & Cat too. Thanks so much team!
Thank you for your feedback Hannah. We are so pleased that Dan, Cat and the team here at The Personal Agent Ewell provided you with outstanding service during the selling of your property!
5/5
GoogleDefinitely one of the best property agencies I have come across. Our agent John Ramsey was highly professional, easy to approach and genuine. They focused on both buyer‘s and seller’s interests throughout the process. Highly recommend them.
Thank you for your feedback John. We are pleased that John and the team were able to provide you with the very best service.
5/5
GoogleTom has been a star! Lovely to speak to and helpful throughout! Brilliant!
Thank you for your feedback Polly! We are pleased Tom has provided you with excellent service throughout your time with us!
5/5
GoogleWell done to Tom and the team at the Personnal agent.Really pulled it out of the bag on a complicated purchase and sale on my behalf yet again. Thanks and again well done.
Thank you for your feedback Tricky. We are so pleased Tom and the team provided you with excellent service!
5/5
GoogleGreat company and service, Joesph helped me buy my new house was very professional and helpful.
Thank you for your review. We are pleased that Joseph and the team provided you with excellent professional service.
5/5
GoogleThe very best estate agent I've used in the past 25 years...
Thank you for your feedback Matthew. We are so pleased that you were happy with our services!
5/5
GoogleWe had a very great experience with Personal Agent, specially with Cat and Daniel that were very responsive and reassured us along the way. Very communicative. I would definitely recommend them.
Thank you for your feedback Daniel. We are so pleased that both Cat and Daniel provided you with excellent service throughout your time with us!
5/5
GoogleGreat first time buyers experience
Thank you for your feedback Phil. We hope you are enjoying your new home!
5/5
GoogleJoe Edwardson was excellent. He was professional, hard working and up front. We would recommend them and appreciated their knowledge of the local market
Thank you for your feedback Sophie. We are pleased that Joe provided you with outstanding service, we work hard here at The Personal Agent to make sure all our customers expectations are exceeded!
5/5
GoogleWe purchased with this Estate Agent and the support from Joe was outstanding throughout the process. He went over and above to ensure we were able to obtain our new home. Sarah was very proactive and patient especially through the stressful times. Their professionalism and communication gave a personal touch and we would highly recommend working with them.
Thank you for your feedback. We are pleased that Joe provided you with outstanding service!
4/5
GoogleVery happy with quick response Punctual and polite Able to answer any questions
Thank you for your feedback Clare. We are pleased you received efficient and professional service from the team.
5/5
GoogleMy purchase wasn't as straightforward as I would have liked, however despite all of the problems, Tom was always on hand to give confidence and advice that my move would happen! I'm pleased to say I'm now settled in, happier than ever, and couldn't thank Tom enough!
Thank you for your lovely feedback Frances. We are so pleased that Tom provided you with the very best service to ensure a smooth transaction and we hope you enjoy your new home!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Epsom (2 West Street) has the most, with 1,052 reviews rated 4.9 out of 5, followed by Banstead with 559.
The five The Personal Agent offices, by town:
Yes. In The Trusted Agent 2026 awards: The Personal Agent, Epsom won Platinum; The Personal Agent, Stoneleigh won Trusted Agent; The Personal Agent, Banstead won Trusted Agent.
