4/5
GoogleGreat service from the personal agent. Although we didn’t end up buying through them , they helped provide useful advice which ultimately helped in our final decision.
Trusted Agent profile · Surrey
Verified
The Personal Agent reviews in Epsom, Banstead, Stoneleigh and 1 more
★★★★★
2,270 reviews across 5 offices and 2 platforms
The Personal Agent has five offices, in Epsom (two offices), Banstead, Stoneleigh and West Ewell (Surrey). Together they have 2,270 reviews on two platforms, rated 4.9 out of 5 overall.
2,269
Reviews on Google
All 5 offices
1
Reviews on View Agents
All 5 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
The Personal Agent's five offices, most reviewed first. Each has its own page.
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,052 reviews · 1,051 on Google (4.9)30 in the last 90 days
- The Personal Agent Banstead141 High Street, SM7 2NS559 reviews · 559 on Google (4.9)7 in the last 90 days
- The Personal Agent Stoneleigh62 Stoneleigh Broadway, KT17 2HS480 reviews · 480 on Google (4.9)9 in the last 90 days
- The Personal Agent Lettings & Management163 High Street, KT19 8EW160 reviews · 160 on Google (4.7)0 in the last 90 days
- The Personal Agent West Ewell220 Chessington Road, KT19 9XA23 reviews · 23 on Google (4.8)0 in the last 90 days
Awards
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every The Personal Agent office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleThank you to Mr Ramsay for the helpful and professional advice.
5/5
GoogleGreat work by the Personal Agent, would definitely use again .
5/5
GoogleSimply brilliant John at the Personal Agent worked tirelessly throughout to ensure the process for us was as smooth as possible and got us the result we wanted.
5/5
GoogleBig thanks to John at the personal agent who found us our dream home .
5/5
GoogleGreat service from the whole team , they made the whole process as easy as and stress free as possible.
5/5
Googlehelpful, responsive and friendly team who know the area well - The Personal Agent seem to attract really good quality properties
Agent replied
Thank you for your feedback. We are pleased that the team provided you with excellent service!
5/5
GoogleThe personal agent were a breath of fresh air ,thanks John for the insight into the moving process and for matching us with suitable properties.
5/5
GoogleBy far the most proactive agent I’ve dealt with. 5 stars !
5/5
GoogleTom has been outstanding during my first purchase. Reliable throughout and a massive help!
5/5
GoogleFrom valuation to moving day, Tom excelled in his role to get this over the line for us. Brilliant over every step in somewhat challenging times. All the best for the future. John.
5/5
GoogleA true Personal experience using the Personal agent in Epsom. From organising viewings to the way they conduct viewings to then receiving multiple offers was just fantastic. I couldn’t thank them enough especially Adam who managed to get a …
5/5
GoogleAdam was a gent! Very professional and knowledgeable.
5/5
GoogleAdam was an absolute gentleman and I can’t thank him enough for helping me and my wife find our perfect home, he was very professional and knew exactly what he was talking about. Top man
5/5
GoogleAdam was really helpful and very professional when finding me a property and I will definitely be recommending him to people I know looking to get on the property ladder
5/5
GoogleJoe has been brilliant as we sold our house and bought our new house through PA. Joe went above and beyond, working incredibly hard to keep our chain together in a challenging year. Even our solicitor commended Joe's hard work.
Agent replied
Thank you for your feedback Daniel. We work extremely hard here to go above and beyond for all our customers, we are so pleased Joe provided you with outstanding service during your time with us!
5/5
GoogleAdam was a star! He went over and above to ensure me and my husband found our prefect home. I will absolutely be recommending him to friends and family
5/5
GoogleJoe Edwardson was my agent on a recent property search. He was far by the best agent I have ever worked with. Very responsive and was always available. I would have no problem in recommending Joe to any of my friends.
Agent replied
Thank you for your feedback Joss. We are pleased that Joe provided you with excellent service during your property search with us!
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Agent replied
Thank you for your feedback Kacy.
5/5
GoogleHaving had dealings with The Personal Agent I can highly recommend them and in particular Luca Sarteur in the Stoneleigh office. I found Personal Agent to be highly professional, courteous and responsive with excellent customer service.
Agent replied
Thank you for your feedback Mina. We are so pleased that Luca and the team provided you with excellent service.
5/5
GoogleGreat service from the personal agent through a difficult market, would use agin.
5/5
GoogleProfessional and always on hand to help, Tom is the reason my sale went through! Best Wishes, David.
Agent replied
Thank you for your feedback David. We are pleased that Tom provided you with excellent service.
5/5
GoogleJoe Edwardson helped me massively when searching for my first home. Thanks Joe
Agent replied
Thank you for your feedback James. We are pleased Joe provided you with only the very best service during your time with us.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about The Personal Agent
Which The Personal Agent office has the most reviews?
Epsom (2 West Street) has the most, with 1,052 reviews rated 4.9 out of 5, followed by Banstead with 559.
Where are the The Personal Agent offices?
The five The Personal Agent offices, by town:
- Banstead: 141 High Street, Banstead, Surrey, SM7 2NS
- Epsom (2 West Street): 2 West Street, Epsom, Surrey, KT18 7RG
- Lettings & Management: 163 High Street, Epsom, Surrey, KT19 8EW
- Stoneleigh: 62 Stoneleigh Broadway, Surrey, KT17 2HS
- West Ewell: 220 Chessington Road, West Ewell, Surrey, KT19 9XA
Has The Personal Agent won any awards?
Yes. In The Trusted Agent 2026 awards: The Personal Agent, Epsom won Platinum; The Personal Agent, Stoneleigh won Trusted Agent; The Personal Agent, Banstead won Trusted Agent.
