Trusted Agent profile · Surrey
Verified
★★★★★
2,270 reviews across 5 offices and 2 platforms
The Personal Agent has five offices, in Epsom (two offices), Banstead, Stoneleigh and West Ewell (Surrey). Together they have 2,270 reviews on two platforms, rated 4.9 out of 5 overall.
2,269
Reviews on Google
All 5 offices
1
Reviews on View Agents
All 5 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The Personal Agent's five offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleWe originally went on the market with another agent that promised the world and didn’t deliver. The personal agent were far more honest with their advice and really did deliver on viewings, offers and above all customer service. If you are looking to sell and want to get the very best for your property, go to these guys first and ask to speak to Luca!
Thank you for your feedback! We are so pleased that Luca and the team were able to provide you with excellent service.
5/5
GoogleWe really appreciate your help through our search, it’s a real shame we couldn’t do our purchase through you as you worked so hard to try and find us something. You’re definitely one of the most proactive agents we’ve met in this process, especially in a time where everyone else seems so busy that they don’t bother to take your details when you enquire about a property! You took the time to understand what we wanted and the fact the house that we fell in love with was a house that I didn’t actually want to see and only went on the viewing out of politeness to you as you were showing us another house at the same time!! Thank you so muchPositiveResponsiveness, Quality, Professionalism
Thank you for your lovely feedback Lily. We are pleased that the team here at The Personal Agent provided you with outstanding service! We all hope you enjoy your new home.
5/5
GoogleWhat can I say, excellent service, all the staff were willing to help if I contacted them, sold house within a week of going on the market for the asking price plus, also tremendous support and advice through the selling procedure and after sales support. A deserved 5 star performance.
Thank you for your feedback Clive. We are so pleased the team provided you with the very best service during and after your time with us!
5/5
GoogleRating only, no written review.
Thank you for your feedback.
5/5
GoogleAlthough we didn’t buy through them, we would 100% recommend Personal agent as the go to agent. As first-time-buyers if often felt like the other local agents didn’t want to spend much time with us or put in the effort to talk us through our options. Peronsal agent couldn’t have helped us more! Luca Sarteur kept us up to date on properties coming on the market before they went online. He put us in touch with a fantastic mortgage advisor, as well as a great solicitor and building surveyors. He was always on hand to give us advice, and answer questions. I couldn’t recommend Personal agent or Luca enough!
Thank you for your feedback Andy. We are so pleased that Luca and the team provided you with excellent service.
5/5
GooglePersonal Agent were very easy to deal with from start to finish. Very efficient, friendly helpful people. We dealt with several members of the company and each was as helpful as the last.
Thank you for your feedback. We are so pleased that the team provided you with excellent service during your time with us!
5/5
GoogleRating only, no written review.
Thank you for your feedback.
4/5
GoogleJoe and his colleagues were professional and responsive, going back and forth between solicitors to make sure we completed on time.
Thank for your feedback. We are so pleased that Joe and the team provided you with professional and outstanding service throughout your time with us.
5/5
GoogleExcellent estate agent - very quick to respond, great marketing materials and friendly staff.
Thank you for your feedback Katie. We work hard to make sure we provide all our customers with only the very best service.
5/5
GoogleExcellent service, I was shown round a property by a Joe Edwardson, he was very polite, smart young man and extremely professional, he took a lot of stress out viewing properties so thank you.
Thank you for your feedback Shane. We are pleased that Joe provided you with a professional and efficient service during your time with us.
5/5
GoogleJoe was professional from start to finish, made the transaction smooth and easy. Would highly recommend.
Thank you for your feedback. We are so pleased that Joe provided you with the very best service!
5/5
GoogleThank you Joseph and all the team for the very efficient and smooth sale and handover of the house in Epsom. Excellent service well done all. I am pleased to highly recommend your services. KR Dave
Thank you for your feedback Dave. We are so pleased that Joseph and the team efficiently handled the sale of your home, we work hard to make sure expectations like yours are met!
5/5
GoogleThe Personal Agent have gone above and beyond to help us purchase our first property. We unfortunately had a chain collapsed with our first house, but they were able to swiftly find a suitable alternative for us. Their care for us as individuals has really shown in all our conversations with everyone in the team. Though I would like to say a big thank you especially to Joe Edwardson for everything he has done. He has in particularly been the one to try and do everything he could for us, and also maintained a professional upbeat manner even with my very frequent phone calls to him. So thank you. I would highly recommend The Personal Agent to anyone wanting to buy or sell a house due to their professional and positive attitude in which they conduct their work.
Thank you for taking the time to leave such lovely feedback Emily. We are so pleased Joe and the team provided you with outstanding service and we hope you enjoy your new home!
5/5
GoogleI sold and bought simultaneously through The Personal Agent and they went above and beyond. Joseph was especially attentive during the process and kept me in the loop the whole time. He even assisted with various issues once the sale and purchases had completed. I wouldn't hesitate to recommend!
Thank you for your feedback Nick. We work hard here at The Personal Agent to make sure we go above and beyond for all our customers. We are so pleased Joseph provided you with outstanding service.
5/5
GoogleWe found and bought the perfect house via the personal agent in the chaos that was 2020! Joe who showed us around, brokered our offer and helped us through the process was brilliant. In general the whole team at The Personal Agent were friendly, helpful and always got back to us straight away. Highly recommended from us. Elin & Steve
Thank you for your feedback Elin and Steve. We are pleased that Joe and The Personal Agent team provided you with excellent service throughout your time with us!
5/5
GoogleAdam is by far the best estate agent we have spoken too over the past year or two. If anyone is looking to buy or sell in the surrounding area then Adam is your man.
5/5
GoogleAdam was a superstar! He’s a very knowledgeable young man and very well spoken! He made buying a home as simple as it can be. Me and my husband are very greatful
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleGreat estate agents , pleasure to deal with . They have a strong understanding of the local market. I would highly recommend them.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Epsom (2 West Street) has the most, with 1,052 reviews rated 4.9 out of 5, followed by Banstead with 559.
The five The Personal Agent offices, by town:
Yes. In The Trusted Agent 2026 awards: The Personal Agent, Epsom won Platinum; The Personal Agent, Stoneleigh won Trusted Agent; The Personal Agent, Banstead won Trusted Agent.
