Trusted Agent profile · Surrey
Verified
★★★★★
2,290 reviews across 5 offices and 2 platforms
The Personal Agent has five offices, in Epsom (two offices), Banstead, Stoneleigh and West Ewell (Surrey). Together they have 2,290 reviews on two platforms, rated 4.9 out of 5 overall.
2,289
Reviews on Google
All 5 offices
1
Reviews on View Agents
All 5 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The Personal Agent's five offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleGreat agency, supporting my move from Surrey down to Hampshire. From initial listing through to completion, Sarah kept us fully informed throughout and was creative in finding solutions to the usual niggles and issues that you get with property moves. Would highly recommend.
Thank you for your feedback Ed. We are pleased that you received excellent service from Sarah and The Personal Agent team. We hope you enjoy your new home!
5/5
GoogleRating only, no written review.
Thank you for your feedback Carl!
5/5
GoogleRating only, no written review.
Thank you for your feedback Mark!
5/5
GoogleRating only, no written review.
Thank you for your feedback!
5/5
GoogleRating only, no written review.
Thank you for your feedback!
5/5
GoogleHad a great experience with Daniel Bennett on our house purchase. He was very friendly, professional and helped the process go smoothly. Thank you!
Thank you for your review Vicki. We are pleased Daniel provided you with excellent service and we hope you enjoy your new home!
5/5
Google“Simply brilliant...” Having used the Personal Agent's Letting and Property Management service for a number of years now. Absolutely professional and thorough. Super friendly staff, Joe, Katie, Michelle, and Ria just to name a few. And communication is great. It really takes all the heavy lifting of letting property off me. Can honestly say best estate agents I have dealt with. Recommended unreservedly
Thank you for your feedback. We are so pleased that you received excellent service from The Personal Agent team.
4/5
GoogleRating only, no written review.
Thank you for your review!
5/5
GoogleSo far we have been very impressed with Paul and John from the Personal Agent. We are at the very start of buying and selling through the Personal Agent but their service has been very efficient and professional.
Thank you for your feedback Laura. We are please Paul, John and The Personal Agent team at Stoneleigh provided you with efficient and professional service.
5/5
GoogleSue was very professional and constantly kept us updated throughout the entire sale. We felt at ease knowing she was assisting with the sale transaction.
Thank you for your feedback Jenna. We are pleased that Sue provided you with excellent service!
5/5
GoogleRating only, no written review.
Thank you for your feedback!
5/5
GoogleChris was very helpful and informative from start to finish. Always responded very fast and made us feel at ease. Thank you for all your help 😊
Thank you for your feedback Nicola. We are so pleased Chris provided you with excellent service.
5/5
GoogleVery impressed by this agency. always keeping me updated with what's coming to the market and very knowledgeable with what's going on in the local area.
Thank you for your feedback Steven. We work hard to provide all of our clients with excellent service.
5/5
GoogleWe dealt with Ren during our sales progression. Ren has been exceptional, keeping us updated with regular catch ups and and guiding us along the way. Very professional, calm and re-assuring would sum up our experience with Ren.
Thank you for your review Ryan. We are so pleased Ren provided you with outstanding service during your time with The Personal Agent - Epsom
5/5
GoogleSuch an excellent service throughout! I can’t praise Chris, Joe and the team at The Personal Agent enough. I genuinely felt that they cared and gave us a fantastic personal service throughout. Joe was a pleasure to deal with and Chris could not have done more to keep our chain together and even chased and managed a section which wasn’t his. He was available on his days off, was so proactive and really knowledgeable and experienced. Our chain would not have progressed without him, he would touch base even when there wasn’t an update which kept us informed and calm knowing he was ‘on it’. I would HIGHLY recommend the personal agent, such a great service and a firm that really cares about their customers. Thank you!
Thank you for your review! We work hard to ensure we meet our clients expectations and we so pleased that Christ, Joe and the team here at The Personal Agent provided you with outstanding service.
5/5
GoogleRating only, no written review.
Thank you for your feedback!
1/5
GoogleWife called and asked for viewing on Tuesday, we have chased again and still nobody has called us back.
Dear Mr Savingalantham, I am sorry to hear that you have not heard back from us. We do not seem to have you registered on our sales or lettings books. Could you please contact the Epsom office on 01372 745850. I can assure you the team are waiting for your call and will help you immediately.
5/5
GoogleRating only, no written review.
Thank you for your feedback!
5/5
GoogleThe team at The Personal Agent (and particularly Daniel and Cat) were always on hand and helpful during the sale of our property. They assisted us in pushing the sale along and we would highly recommend them.
Thank you for your feedback Abigail. Here at The Personal Agent we work hard to make sure all our clients receive excellent service!
5/5
GoogleRating only, no written review.
Thank you for your feedback!
5/5
GoogleVery happy with Paul and the Team at Personal Agent throughout the process of our house purchase. They were very professional and kept us up to date throughout the proceedings. Great!
Thank you for your feedback Stephen. We are so pleased Paul and the team provided you with the very best service during your time with us!
5/5
GoogleJoe and Grace were very helpful throughout the process. Thank you all
Thank you for your feedback Jon. We are so pleased you received excellent service from Joe and Grace during your time with us!
5/5
GoogleVery good customer care from the personal agent team in stoneleigh whilst i was looking for a new home in the area. Although it was an extremely busy time. They were the only agents who made follow up calls after viewings . And i have now found the right property thanks to their hard work. Julie b.
Thank you for review! We are so pleased the team here at The Personal Agent - Stoneleigh provided you with the very best service. We hope you enjoy your new home!
5/5
GoogleLuca was professional and really understood what we were looking for, great local knowledge.
Thank you for your feedback Jennifer. We are so pleased Luca provided you with excellent service!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Epsom (2 West Street) has the most, with 1,052 reviews rated 4.9 out of 5, followed by Banstead with 579.
The five The Personal Agent offices, by town:
Yes. In The Trusted Agent 2026 awards: The Personal Agent, Epsom won Platinum; The Personal Agent, Stoneleigh won Trusted Agent; The Personal Agent, Banstead won Trusted Agent.
