Trusted Agent profile · Surrey
Verified
★★★★★
2,270 reviews across 5 offices and 2 platforms
The Personal Agent has five offices, in Epsom (two offices), Banstead, Stoneleigh and West Ewell (Surrey). Together they have 2,270 reviews on two platforms, rated 4.9 out of 5 overall.
2,269
Reviews on Google
All 5 offices
1
Reviews on View Agents
All 5 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The Personal Agent's five offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleVery happy with Paul and the Team at Personal Agent throughout the process of our house purchase. They were very professional and kept us up to date throughout the proceedings. Great!
Thank you for your feedback Stephen. We are so pleased Paul and the team provided you with the very best service during your time with us!
5/5
GoogleJoe and Grace were very helpful throughout the process. Thank you all
Thank you for your feedback Jon. We are so pleased you received excellent service from Joe and Grace during your time with us!
5/5
GoogleVery good customer care from the personal agent team in stoneleigh whilst i was looking for a new home in the area. Although it was an extremely busy time. They were the only agents who made follow up calls after viewings . And i have now found the right property thanks to their hard work. Julie b.
Thank you for review! We are so pleased the team here at The Personal Agent - Stoneleigh provided you with the very best service. We hope you enjoy your new home!
5/5
GoogleLuca was professional and really understood what we were looking for, great local knowledge.
Thank you for your feedback Jennifer. We are so pleased Luca provided you with excellent service!
5/5
GoogleOutstanding service from Dan from The Personal Agent. From the point of viewing properties to exchange of contracts he was always polite, professional and a pleasure to deal with. I would highly recommend anyone looking to buy or sell to go and see the guys at The Personal Agent.
Thank you for your feedback. We are so pleased that Dan provided you with outstanding service!
5/5
GoogleThank you to Tom for helping get our move through! Not only was he very helpful but also a really nice person to speak to and seemed generally caring throughout the process.
5/5
GoogleI have used the Personal Agent a number of times now and have always been impressed with them. I have found them to be knowledgable of the local market and really helpful. They are not pushy and I have always felt that they have had my best interests at heart. I would strongly recommend using them!!
5/5
GoogleAfter going with a few different agents before Personal Agent, We were so pleased we made that move, communication was brilliant much better than other agents we used. Answered all the questions we had/have in a friendly way. Thank you, Luca, Paul, John and Dan :)
Thank you for your feedback. We are so pleased that the team here at The Personal Agent provided you with outstanding service during your time with us!
5/5
GoogleProfessional and trustworthy throughout, the efforts and determination of the Banstead guys was second to none. Tom and the team went the extra mile through a difficult transaction. I can honestly recommend this agency and wouldn't hesitate to call if I was to sell again (hopefully not for a while though!). David.
Thank you for your feedback David. Here at the Personal Agent we work hard to go above and beyond with our service for all customers. We are pleased you received the very best service!
5/5
GoogleRating only, no written review.
Thank you for your feedback!
5/5
GoogleVery impressive, no other agent was better than Paul at keeping me up to date with properties on the market or about to come on the market. very polite and helpful. certainly recommend if you was selling.
5/5
GoogleTom has been golden in getting my property sale through. His persistence and positive attitude really has meant a lot to us and his desire to get us moved will be remembered.
Thank you for your feedback Christine. We are pleased that Tom provided you with excellent services during your time with us!
5/5
GoogleMy parents have just bought through PA Banstead and Tom has been a breath of fresh air. A cut above our own agent who we used to sell their own house in London. First class service and my parents are now looking forward to settling down for their retirement years in Tadworth.
Thank you for your feedback. We are pleased Tom provided you with outstanding service during your time with us!
5/5
GoogleRating only, no written review.
Thank you for your feedback Kenneth!
5/5
GoogleCouldn't recommend Ted and the team at Banstead for their assistance in our sale. Would highly suggest giving them a call if you're looking to sell in the local area. Thanks team!
Thank you for your feedback Jack. We are so pleased Ted and the team here at Banstead provided you with excellent service during your sale with us!
5/5
GoogleTed was extremely helpful when we purchased our first property, he demonstrated efficiency and professionalism throughout the sale. Thank you for all your help team! Taylor and Steve
Thank you for your review Taylor. We are pleased that Ted and the team provided you with efficient and professional service! We hope you enjoy your new home!
5/5
GoogleI've been looking for a couple of buy to lets over the past 6 months and managed to find one of the two through Tom at Personal Agent. He listened to what I was after and eventually found it. I'll be back in touch when I need more flats! Clive.
Thank you for your review. We are pleased Tom provided you with excellent service!
5/5
GoogleWe had the best service possible and delivered all promises. Sold the house in no time and been very professional and efficient. I would recommend Personal Agent to every one.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your feedback. We are so pleased that the team provided you with professional and efficient service during your sale with us.
5/5
GoogleThe Personal agent in Stoneleigh have been amazing and outstanding. Once we had appointing them we had 6 viewings before the house was officially on the Market and accepted an offer 1 week later. Everyone was very professional and friendly specially John & Andrew. They kept us informed at all times and keen to make the process as easy as possible. I’ll be recommending The Personal agent in Stoneleigh have been amazing.
Thanks for your review David. We work hard to make sure we meet expectations like yours, we are pleased that the team provided you with outstanding service!
5/5
GoogleDaniel and the team have provided exceptional service with their fast response time and friendly and professional manner.
Thank you for your feedback Leah. We are so pleased Daniel and the team provided you with outstanding service!
5/5
GoogleGreat service. Went out of their way to make us happy owners.
Thank you for your feedback. We are so pleased that you received excellent service from our team!
5/5
GoogleGreats service and well communicated team.
Thank you for your feedback. We are pleased you received excellent service from us!
5/5
GoogleI am so pleased to write this review. The other day I went Into the personal agent to enquire about how moving house in this pandemic would work as I felt very anxious about the current situation. I was made to feel at ease and was reassured everything would be strait forward and that I would be supported through the change. Very grateful for the young gentleman named Paul Davis thankyou for making me feel comfortable.
Thank you for your feedback. We are so pleased that Paul and The Personal Agent team provided you with the very best service during the pandemic.
5/5
GoogleDaniel at Personal agent has been great at helping us find our ideal home. Helped us a lot. Prompt replies.
Thank you for your feedback Meeli. We are pleased that Daniel provided you with excellent service during your property search with us.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Epsom (2 West Street) has the most, with 1,052 reviews rated 4.9 out of 5, followed by Banstead with 559.
The five The Personal Agent offices, by town:
Yes. In The Trusted Agent 2026 awards: The Personal Agent, Epsom won Platinum; The Personal Agent, Stoneleigh won Trusted Agent; The Personal Agent, Banstead won Trusted Agent.
