Trusted Agent profile · Surrey
Verified
★★★★★
2,290 reviews across 5 offices and 2 platforms
The Personal Agent has five offices, in Epsom (two offices), Banstead, Stoneleigh and West Ewell (Surrey). Together they have 2,290 reviews on two platforms, rated 4.9 out of 5 overall.
2,289
Reviews on Google
All 5 offices
1
Reviews on View Agents
All 5 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The Personal Agent's five offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleHad a very pleasant and helpful experience with Joe at ‘The Personal Agent’ he was always on hand to answer my queries, no matter how big or small. Would firmly recommend. Thanks Joe!PositiveProfessionalism
Thank you for your lovely feedback Amy. We are pleased that Joe provided you with only the very best service!
5/5
GoogleI felt the communication was excellent and was kept up-to-date on the process and managed very well during COVID. This being my first chain selling and buying was made more seamless.PositiveResponsiveness, Professionalism
Thank you for your feedback Andrew. We are so pleased that the team provided you with excellent service.
5/5
GoogleRen form the Epsom branch has been amazing, she went above and beyond and couldn't do enough to help. Rens costumer service has exceed what was expected, we felt she really cared and kept us up to date throughout the whole process. She made the whole process alot less stressful. Mr And Mrs ChalmersPositiveResponsiveness, Professionalism
Thank you for your feedback. Here at The Personal Agent we work hard to meet expectations like yours and we are pleased you received outstanding service from the team.
5/5
GoogleI rang up to speak to Adam L as he has given me advise in the past and helped me out even when i wasnt giving them business. this is a true sign of professionalism and Adam was able to provide good insight in the industry.PositiveProfessionalism
Thank you for your feedback. We are happy to hear that Adam provided you with the very best service!
5/5
GoogleI want to thank TPA, and especially Ren, for helping me and my family get through a long and frustrating process of home purchase. Having previous experience with them I can say that The Personal Agent is by far the best Sales and Lettings agent in Epsom and the surrounding areas. Highly recommended.PositiveResponsiveness, Quality, Professionalism
4/5
GoogleSarah Goddard was particularly helpful and provided an excellent service. She was always polite, always phoned, chased, and did what she said she was going to do and always kept us informed.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your feedback Ann. We are pleased Sarah provided you with excellent service throughout your time with The Personal Agent Epsom.
5/5
GoogleRen was fantastic in keeping us informed throughout the process, especially during a delay to the exchange. Her communication and professionalism filled us with reassurance that everything was being completed as it should. Thank you for all your help!PositiveResponsiveness, Professionalism
Thank you for your review Paul. We are pleased that Ren provided you with excellent service during your time with us!
5/5
GoogleVery happy with the services Adam Latter and Sarah Goddard provided. Both were very proactive and Sarah was always quick when responding to any questions I had. Would definitely recommend !PositiveResponsiveness, Professionalism
Thank you for your feedback. We are so pleased that Adam and Sarah provided you with excellent service.
5/5
GoogleThe Personal Agent has been great during my house search process. The staff are all very patient and helpful, in particular Joe, who has been very attentive and supportive every step of the way. Thank you!PositiveProfessionalism
Thank you for your feedback Chloe. We are pleased that Joe and the team provided you with excellent support and overall service throughout your time with us.
5/5
GoogleSelling property with Personal agent was really easy and comfortable. Especially Ren. He updated progress every week and very fast respond. So happy and recommend 100% Thank you so much.PositiveProfessionalism
Thank you for your feedback. We are so pleased the team here at The Personal Agent - Epsom provided you with excellent service.
5/5
GoogleThe Personal Agent got off to a good start in selling my property - but Ren (Sales Progressor) was a shining light in helping to get to contract exchange. She followed up with all parties and gave me more progress information and was more accessible than my solicitor! A great help.PositiveResponsiveness, Quality, Professionalism
Thank you for your feedback David. We are so pleased that Ren provided you with excellent service!
5/5
GoogleI received first class service from Ren Pugh who was extremely hard working, informing and updating me all the time, getting work done swiftly, all whilst being extremely polite and kind. Offering her help at all times if I needed anything. Absolutely brilliant!PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your feedback. We are so pleased that you received outstanding service from Ren, we work hard to meet expectations like yours.
5/5
GoogleMy agent Chloe Jackson was professional and extremely hardworking. She would always be my first choice if I were to sell or buy a property in the future again. I really appreciated her advices and always felt very well with her sympathic interpersonal kind. I can absolutely recommend her.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your feedback Daniel. We are pleased that Chloe provided you with a professional and outstanding service during your property search with us.
5/5
GoogleMy dealings specifically relate to Joseph Edwardson and Amish Bodhania. To give some context: My partner and I were first time buyers and had previously put an offer in on no chain maisonette which after 10 months of waiting around and pushing with Eastons decided to pull out of, because we were getting no where and had the worst experience. With personal agent and specifically Joe and Amish, we started the chain (being first time buyers) and ended up being in a 4 person chain from August and have now got a completion date for December. The service and responsiveness of both Joe and Amish have been 5 star. My partner and I have been impressed with their professionalism throughout the process and couldn’t recommend them more highly. We did have a few hiccups with the chain and Joe and Amish both dealt with this really well and managed to keep the whole chain up to date and moving smoothly. This is a far cry from what we experienced with Eastons and I highly recommend personal agent to both buyers and sellers. I would be using them again when we eventually decide to sell and will be advising others to do the same. They just get the job done but you feel they have the managed to get the right level of firm and compassionate with the stressful situation you are in. Thank you to both of them!PositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking your time to leave this lovely review Emma, we are pleased that Joseph and Amish provided you and your partner with excellent service during your time with us! We hope you are enjoying your new home!
5/5
GoogleThe Personal Agent provided excellent service when I sold my flat. Joe Edwardson handled the initial sale professionally and was really helpful in the process. I am also particularly grateful to Ren Pugh, the Sales Progressor, who was instrumental in assisting with the final process of moving to exchange and completion. Without her assistance, the whole process would undoubtedly have been a lot more difficult!PositiveResponsiveness, Professionalism, Value
Thank you for your feedback! We are so pleased the team here at The Personal Agent - Epsom provided you with excellent service.
5/5
GoogleAmish from the sales progression team at the Personal Agent, Ewell, was invaluable. He called to update me regularly and was always positive, upbeat & cheerful. He liaised between the parties and ironed out any issues. An excellent service!PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your feedback. We are pleased that you received excellent service from our team!
5/5
GoogleWe were treated with absolute professionalism throughout the process of our purchase of a property. Adam went above and beyond with communication and advice. We would not hesitate to recommend him and the company. Thank you Adam.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your feedback. We are so pleased that you were provided with the very best service from Adam, we work hard here at The Personal Agent to ensure that we exceed every clients expectations! We hope you are enjoying your new home!
5/5
GoogleAs a first time buyer it was so important for me and my partner to have someone at hand to answer any questions we had. Joe from sales was exactly what we needed he had the answers for the questions we asked and if he didn’t know the answer, he was honest and done his upmost to find the answer for us! The process was made so much easier by having Joe guide us through it. Thanks again Joe!PositiveProfessionalism
Thank you for your feedback Kieran. We are pleased that Joe provided you with the very best service during your time with us.
5/5
GoogleThis is a review for the personal agent at the Epsom branch. Excellent agent, Adam answered all the questions in a timely fashion that enabled the purchase to complete very smoothly and quickly. Nothing is too much trouble as he went out of his way to even take calls and work on his day off. Polite and courteous at all times . Have no doubts about using this estate agent you will not be disappointed.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your feedback Dan. We are so pleased that Adam provided you with excellent service!
5/5
GoogleMeeting Adam from the personal agent has made our hunt for a property ten times easier. He was professional, helpful and very enjoyable to search for properties with and has made finding our next property much easier than anticipated! When it’s time to sell on and venture to our next home I shall certainly be going back to the Personal agent for their assistance.PositiveProfessionalism
Thank you for your feedback Hadley. We are so pleased that Adam provided you with excellent service throughout your time with us!
5/5
GoogleProfessionalism at every point! Since putting our house search in the hands of Personal Agent, we have felt very happy and completely at ease. Adam has always kept us informed and been professional from start to finish. It’s honestly been a pleasure to deal with him and most importantly he managed to secure us our dream home!PositiveResponsiveness, Quality, Professionalism
Thank you for your feedback Phia. We work hard here at The Personal Agent to ensure that expectations like yours are met! We hope you enjoy your new home.
4/5
GoogleI was delighted with the service from Chris, Sarah, Amish and Ren from Personal Agent in Epsom. Their hard work, diligence and tenacity ensured that after 4 months, we exchanged and completed before Christmas. I was particularly impressed with the team managing the sale of our property during a pandemic. I would highly recommend them for their personal service and efficiency.PositiveResponsiveness, Professionalism
Thank you for your feedback Caroline. We are so pleased Chris, Sarah, Amish and Ren provided you with excellent service, they do work hard to ensure each customer receives only the very best service!
5/5
GoogleThe staff at The Personal Agent were extremely professional yet friendly throughout our house purchase through them. Sarah in the sales progression team especially was extremely helpful and kept us up to date throughout the process. It made a stressful process a lot easier.PositiveResponsiveness, Quality, Professionalism
Thank you for your feedback Sean. We are pleased that The Personal Agent - Epsom team provided you with professional and efficient service.
4/5
GoogleI have been a client for a number of years of The Personal Agent as a landlord. They have always been very professional, friendly and efficient both in property management and finding good quality tenants, particularly Katie whom I mainly deal with on the property management side. I would thoroughly recommend them.PositiveResponsiveness, Professionalism
Thank you for your feedback Josephine. We are so pleased that Katie and the team provided you with outstanding service during your time with us.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Epsom (2 West Street) has the most, with 1,052 reviews rated 4.9 out of 5, followed by Banstead with 579.
The five The Personal Agent offices, by town:
Yes. In The Trusted Agent 2026 awards: The Personal Agent, Epsom won Platinum; The Personal Agent, Stoneleigh won Trusted Agent; The Personal Agent, Banstead won Trusted Agent.
