Trusted Agent profile · Surrey

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The Personal Agent reviews in Epsom, Banstead, Stoneleigh and 2 more

4.9

★★★★★ Excellent

3,823 reviews across 7 offices and 4 platforms

www.thepersonalagent.co.uk

The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,823 reviews on four platforms, rated 4.9 out of 5 overall.

Google logo

4.9 / 5

2,785

Reviews on Google

All 7 offices

Facebook logo

4.6 / 5

40

Reviews on Facebook

All 7 offices

The Trusted Agent logo

5.0 / 5

1

Reviews on The Trusted Agent

All 7 offices

Trustpilot logo

997

Reviews on Trustpilot

All 7 offices

Reviews may appear on more than one platform.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

The Personal Agent's seven offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every The Personal Agent office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

The Personal Agent has provided exceptional service throughout the entire sale process, from property valuation to final exchange. Their prompt responses and effective actions were consistently impressive. The property received an offer within a week of being listed, which speaks to their excellent promotional strategies. The level of communication and service they delivered was truly commendable. I would like to extend my gratitude to Ray for his friendly demeanor, politeness, and excellent communication skills. Special appreciation goes to Sarah for her skillful coordination throughout the sale process, as well as to John. I wholeheartedly recommend The Personal Agent to anyone in need of such services. Thank you.

Prasad · 25 August 2023 · The Personal Agent Epsom (2 West Street)

5/5

Google

Excellent, professional and friendly service. Very highly recommended. Selling your house can be very stressful but Adam and Gareth have been really exceptional in helping and advising us and made the whole process very easy.

Dixie · 25 August 2023 · The Personal Agent Epsom (2 West Street)

5/5

Google

As a returning customer, we appreciate Adam very much. His professional experience help us a lot and he always reply our message very quickly.PositiveResponsiveness, Professionalism

Stephanie · 24 August 2023 · The Personal Agent Epsom (2 West Street)

Agent replied · 19 June 2024

Thank you for your feedback. We are so pleased Adam provided you with excellent service during your time with us!

5/5

Google

As a returning customer, we appreciate Adam very much. His professional experience help us a lot and he always reply our message very quickly.

Stephanie · 24 August 2023 · The Personal Agent Epsom (2 West Street)

Agent replied · 21 March 2024

Thank you for your feedback. We are so pleased Adam provided you with excellent service during your time with us!

5/5

Google

We used the Personal Agent to sell our house, we also purchased our new house through them. The got the house on the market quickly, with good photos and video. They organised an open house within a few days, and we got 3 offers. The selling process hit some delays and their sales progresser Frank was excellent at keeping the chain together and dealing with buyers, sellers, their agents, solicitors and financial advisors. We have been happy with the whole service.

Dick · 24 August 2023 · The Personal Agent Epsom (2 West Street)

5/5

Google

Sarah was excellent, very professional. Would recommend her services Thank you again Sarah

Zahed · 23 August 2023 · The Personal Agent Banstead

5/5

Google

Very nice agents showed us round and took us through the property thoroughly. I will be more than happy to deal with them in the future

Hannan · 23 August 2023 · The Personal Agent Banstead

5/5

Google

A really professional service from start to finish, from the initial valuation, through marketing, and then the negotiation and handling of the sale. Paul has been attentive and helpful throughout.

Andrew · 23 August 2023 · The Personal Agent Stoneleigh

5/5

Google

Our enquiry ws looked after by Sarah, she was very professional, knowlegable. Highly recommended.

Andreas · 21 August 2023 · The Personal Agent Banstead

Agent replied

Thank you for the lovely review! We are really glad to hear our more 'personal' approach to estate agency is working. We are so happy to hear you are now in your dream home.

5/5

Google

Viewed a property with Ray, and we had a really good experience, he was knowledgeable, very open and helpful. We felt no pressure and he gave us the time and space to view the property.

Omer · 21 August 2023 · The Personal Agent Epsom (2 West Street)

5/5

Google

Great experience with Samantha at viewing and follow up today!

Jsk · 20 August 2023 · The Personal Agent Banstead

5/5

Google

Sarah was very friendly and helpful when we met her at the house we were wanting to view. She let us take our time in viewing the property and answered any queries we had.

Maryam · 20 August 2023 · The Personal Agent Banstead

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about The Personal Agent

Which The Personal Agent office has the most reviews?

Epsom (2 West Street) has the most, with 1,592 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,052.

Where are the The Personal Agent offices?

The seven The Personal Agent offices, by town:

Has The Personal Agent won any awards?

Yes. In The Trusted Agent 2026 awards: The Personal Agent, Epsom won Platinum; The Personal Agent, Stoneleigh won Trusted Agent; The Personal Agent, Banstead won Trusted Agent.

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