5/5
GoogleExcellent service, especially John. Always someone on hand to talk things through. We couldn’t sell our house with a different agent and very glad we switched over to Personal Agent. Sold at asking price.
Trusted Agent profile · Surrey
Verified
The Personal Agent reviews in Epsom, Banstead, Stoneleigh and 2 more
★★★★★
3,823 reviews across 7 offices and 4 platforms
The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,823 reviews on four platforms, rated 4.9 out of 5 overall.
2,785
Reviews on Google
All 7 offices
40
Reviews on Facebook
All 7 offices
1
Reviews on The Trusted Agent
All 7 offices
997
Reviews on Trustpilot
All 7 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
The Personal Agent's seven offices, most reviewed first. Each has its own page.
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,592 reviews · 555 on Google (4.9)101 in the last 90 days
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,052 reviews · 1,051 on Google (4.9)30 in the last 90 days
- The Personal Agent Banstead141 High Street, SM7 2NS579 reviews · 579 on Google (4.9)15 in the last 90 days
- The Personal Agent Stoneleigh62 Stoneleigh Broadway, KT17 2HS480 reviews · 480 on Google (4.9)9 in the last 90 days
- The Personal Agent Lettings & Management163 High Street, KT19 8EW160 reviews · 160 on Google (4.7)0 in the last 90 days
- The Personal Agent Epsom and Ewell163 High Street, Epsom, KT19 8EW158 reviews · 158 on Google (4.6)2 in the last 90 days
- The Personal Agent West Ewell220 Chessington Road, KT19 9XA23 reviews · 23 on Google (4.8)0 in the last 90 days
Awards
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every The Personal Agent office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleThe Personal Agent were great from the moment I made my first enquiry on selling our property. All staff were friendly and professional. Adam, our sales negotiator did a great job selling our property within the week of it going onto the market! Highly recommend The Personal Agent.
5/5
GoogleI had the best experience with The Personal Agent Sales team. Many thanks for your excellent services and the customer care. Sarah, you are a star! Thanks to all for selling my flat so quickly and getting the best price!
5/5
GoogleAdam Latter is a very professional estate agent. Always arriving on time, he conducts the viewings professionally by giving all required information about the property and transaction. He always keeps us informed of the potential properties that we're interested. He has found us a property eventually! Thank you, Adam- can't thank you enough-you are a star! I would definitely recommend Personal Agent for property sale and purchase and Adam be the sale negotiator.
5/5
GoogleWe have now moved into our home in which we purchased through the personal agent. And sold our property through too! From the start the personal agent we’re always very good, fair and efficient. The photos and videos of our house we sold with them were very good standard and made our house look great! We also had a log in so we could see the different stages of our sale and purchase. When a stage was completely it would be ticked off. The sale of our property happened within 1 day of viewings! Which for us was ideal with having 3 young children! And for the purchase of our new home only took 2 months from putting the bid in, to completing ! Thank you so much, especially to Adam Latter, who helped us with everything along the way! Always very friendly and helpful
5/5
GoogleThe Personal Agent were amazing in helping us secure our first home. Ray, Chris, Rosie and the team were outstanding and diligent in helping throughout the process which also helped in our decision making process!
5/5
GoogleHighly recommended it as an agency, especially after the recent viewing with Ray, who is both professional and knowledgeable whilst at the same time friendly. It’s refreshing to have someone show you around without the pushy sales tactics that other agencies use.
5/5
GoogleMr Ray Steward from the personal agent Epsom is one of the best estate agents we have met during our property searching. He always gives us prompt reply whenever we need. He has been going above and beyond to help us feel comfortable and ensure all of our queries and concerns are addressed. His kindness, professionalism made our experience simple and smooth. Overall, we highly recommend based on our experience.
5/5
GoogleThe Personal Agent is the Perfect Agent. They have sold two houses for me now and I would highly recommend them. Everyone in the Epsom office is professional, efficient and friendly. I just couldn't fault the service. Chris, I felt, went beyond the call of duty, keeping me updated every step of the way, he was great at checking down the chain when there were problems and we ended up speaking most days, which was very reassuring. Big thank you to all at the Personal Agent.
5/5
GoogleWe are very happy with the excellent service the Personal Agent provided to help us sell our house. Richard, the Director, knows the local property market very well. We took confidence from his market expertise and also importantly from his honest, transparent approach. The marketing material, including the photographs and the video (which featured RIchard) was done impeccably, exceeding our (already high) expectations. Adam from the sales team organized the open day, ran the viewings and the subsequent bidding process very efficiently, and provided good advice for us regarding the bids and the buyers, which we took on board when deciding which offer to accept. Adam then followed up during the conveyancing process until exchange/completion. We were very happy with the price we achieved, with the buyer the Personal Agent found for us to take over our former home, and with our choice to go for the Personal Agent. Well done guys!
5/5
GoogleWe got the keys today to our new home and we can't recommend the Personal Agent highly enough. We felt we got to know staff really well throughout our buying journey - Morgan and Adam were super helpful finding properties that 'ticked the boxes' for our criteria, always knowledgeable with our questions, and really supportive through the ups and downs of finding a place to buy. Really felt that it was a team effort in helping us find a home! Sarah was a superstar when it came to sales progression, preserving my sanity on many an occasion! Communication with the entire team was always clear, prompt and attentive. We wouldn't hesitate to use the Personal Agent in the future in either buying or selling our home. Thank you to everyone in the team - you all do an amazing job!
5/5
GoogleWe have had a great experience selling our house with The Personal Agent Epsom. From the initial valuation, through to viewings and sale the staff have been brilliant. Our agent Ray is extremely efficient, has great communication and a very friendly manner. We’d wholeheartedly recommend Ray and the Personal Agent team whether you are buying or selling. Thank you to them all.
5/5
GoogleRay steward and Chris and the whole team did an excellent job in helping us find a new home. They give the personal touch and I felt like they truly provided good advice throughout our search and were patient with us. Thank you
5/5
GoogleRosie was absolutely fab! She was very approachable, and knowledgeable about the properties and the area. Rosie has been very quick to respond to emails or phone calls and very accommodating to my busy work schedule which made my life so much easier! Thank you for your help Rosie :)
5/5
GoogleWe used the Personal Agent to sell our house, we also purchased our new house through them. The got the house on the market quickly, with good photos and video. They organised an open house within a few days, and we got 3 offers. The selling process hit some delays and their sales progresser Frank was excellent at keeping the chain together and dealing with buyers, sellers, their agents, solicitors and financial advisors. We have been happy with the whole service.
5/5
GoogleWe have just completed on the sale of our house and the Personal Agent were brilliant. From marketing right through to the personal service given by Sarah in the sales progression department. I highly recommend their efficient, personal and positive approach. Well done team!
5/5
GoogleOccasionally you come across individuals who provide a service which genuinely exceeds expectation. Recently, we had the good fortune to meet Ray Steward. Rarely, in our experience, have we encountered someone with such energy, enthusiasm and determination. A true professional whose dedication and all round attitude has, without question, made the difference between an entirely successful outcome and not. Ray and his colleagues at The Personal Agent are simply different class. Thank you Ray.
5/5
GoogleSo thankful to Chris Shaw for finding us the perfect home which me move into tomorrow. So excited. During the couple of months we were looking, we met him several times at various viewings, he got to understand what we were looking for and found it for us. He has held our hand through a very bumpy journey as it was probate house but got us across the finishing line. Great communication. You do get the personal service.
5/5
GoogleOur viewing with Rosie was very pleasant. She was early to the viewing which we really appreciate promptness. She also came across courteous and understanding if we needed more viewing time as we drive from quite far and do not live locally. She was helpful in following up if we had any further questions for the seller. Enjoyable viewing!
5/5
GoogleAdam has been extremely helpful during the sale of my property. From arranging the initial open day to agreeing a sale very shortly after. A massive thank you to Adam for all the hard work you have put into this. Would highly recommend.
5/5
GoogleAbsolutely wonderful service right from viewing, through to offer and exchange. It was pleasure dealing with the team in particular Adam L and Chris. Having had a number of viewings and moving through a moving target of house/budget and areas - We’ve had a great experience on all viewings, the prices were competitive and service through the staff A+ Thank you and keep doing what you do best!
5/5
GoogleThe Personal Agent have been amazing at helping us sell our house. They have always been really honest and supportive to us since we bought through them originally. The level of communication is really high and we were always informed in good time about any viewings. Their visuals are high quality and process was very efficient. Thank you very much!
5/5
GoogleWe have received very prompt services from the Personal Agent after popped in to their chain on the high street on a Friday afternoon. Soon after the appointments have been booked with Ray Steward. Ray has provided great experiences with the viewing and has helped us to go through the offer. We are pleased with the way the Personal Agent handled everything.
5/5
GoogleWe are extremely thankful to have had John Ramsey as our agent. He has been incredibly helpful throughout the entire house searching process. John kept us consistently updated and diligently found properties that perfectly matched our needs. His responsiveness has been remarkable, always addressing our questions about the properties promptly. We highly recommend John Ramsey for his outstanding service and expertise in the real estate field.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about The Personal Agent
Which The Personal Agent office has the most reviews?
Epsom (2 West Street) has the most, with 1,592 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,052.
Where are the The Personal Agent offices?
The seven The Personal Agent offices, by town:
- Banstead: 141 High Street, Banstead, Surrey, SM7 2NS
- Epsom (2 West Street): 2 West Street, Epsom, KT18 7RG
- Epsom (2 West Street): 2 West Street, Epsom, Surrey, KT18 7RG
- Epsom and Ewell: 163 High Street, Epsom, Epsom and Ewell, KT19 8EW
- Lettings & Management: 163 High Street, Epsom, Surrey, KT19 8EW
- Stoneleigh: 62 Stoneleigh Broadway, Surrey, KT17 2HS
- West Ewell: 220 Chessington Road, West Ewell, Surrey, KT19 9XA
Has The Personal Agent won any awards?
Yes. In The Trusted Agent 2026 awards: The Personal Agent, Epsom won Platinum; The Personal Agent, Stoneleigh won Trusted Agent; The Personal Agent, Banstead won Trusted Agent.
