Trusted Agent profile · Surrey

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The Personal Agent reviews in Epsom, Banstead, Stoneleigh and 1 more

4.9

★★★★★ Excellent

2,290 reviews across 5 offices and 2 platforms

www.thepersonalagent.co.uk

The Personal Agent has five offices, in Epsom (two offices), Banstead, Stoneleigh and West Ewell (Surrey). Together they have 2,290 reviews on two platforms, rated 4.9 out of 5 overall.

Google logo

4.9 / 5

2,289

Reviews on Google

All 5 offices

View Agents logo

5.0 / 5

1

Reviews on View Agents

All 5 offices

Reviews may appear on more than one platform.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Sellers1 review

5.0 / 5 Friendly and helpful. Often checked in and were happy to help with any questions or concerns.HOME, 24 June 2022Read the review from sellers

Our offices

The Personal Agent's five offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every The Personal Agent office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

What can we say about Joe, absolutely fantastic! We have just exchanged on an extremely complicated chain and if it wasn't for Joe's relentless chasing and tenacious personality this exchange wouldn't have happened. I have learnt that accepting an offer is just the beginning, you also need an agent that is prepare to chase the after sale for you. Thanks Joe for driving this through and all your hard work, fantastic result and 4 happy customers!PositiveResponsiveness, Quality, Professionalism, Value

Nationwide · 20 June 2021 · The Personal Agent Epsom (2 West Street)

Agent replied · 19 June 2024

Thank you for your feedback. We are so pleased Joe provided you with outstanding service and we work hard at The Personal Agent to ensure that all clients expectations are met!

5/5

Google

I have been working with Joe to secure me my first property and I can honestly say he has been amazing. I am in property myself and the experience I have had with other agents in the area is nothing less than awful. Joe goes above and beyond to deliver a high level of customer service, taking calls on his day off, responding to all queries as quickly as possible and being honest at all times. I would highly recommend using him and think he is a great asset to The Personal Agent. Thank you for all your help Joe! :)PositiveResponsiveness, Quality, Professionalism, Value

Georgie · 20 June 2021 · The Personal Agent Epsom (2 West Street)

Agent replied · 19 June 2024

Thank you for your feedback Georgie. We are pleased that Joe provided you with outstanding service. We work hard here at The Personal Agent to ensure that expectations like yours are exceeded! We hope you enjoy your new home!

5/5

Google

I have had an excellent experience selling my home with The Personal Agent. They have been brilliant throughout the whole sales process. Sarah in the Sales Progression Team has been instrumental in sales process and has worked diligently and professionally always keeping me updated at each stage. I would definitely use the team again.PositiveResponsiveness, Quality, Professionalism

Ashpal · 20 June 2021 · The Personal Agent Epsom (2 West Street)

Agent replied · 19 June 2024

Thank you for your feedback. Here at The Personal Agent we work hard to ensure all clients receive the very best service from us.

5/5

Google

Joe has been brilliant throughout our recent purchase. He was extremely proactive -contacting us with properties which fit our requirements, and made regular calls with details of new listings yet to come to the market. He would regularly stay in touch to advise us on the latest developments and ultimately helped us to secure our next home. Thanks to Joe and the team for your excellent service!PositiveResponsiveness, Quality, Professionalism

Matt · 20 June 2021 · The Personal Agent Epsom (2 West Street)

Agent replied · 19 June 2024

Thank you for your lovely feedback Matt. We are so pleased Joe provided you with outstanding service throughout your time with us!

5/5

Google

I'm in the process of purchasing a flat with The Personal Agent and my point of contact is Ren Pugh at the Epsom Branch. I have experienced great customer service from Ren. I'm really pleased with how she is handling matters for me. She demonstrates great care, provides good support and keeps me updated with any progress and developments. When going through the challenges of purchasing a property having someone like Ren really helps and gives confidence and comfort. Thank you Ren for all your help, look forward to the completion of the purchase and to collecting the keys. Thank you

Assunta · 19 June 2021 · The Personal Agent Stoneleigh

Agent replied

Thank you for your review Assunta. We are pleased that Ren and The Personal Agent Stoneleigh and Ewell team provided you with outstanding service during your time with us!

5/5

Google

I would like to recommend Katie Jenkins. She is approachable and always very helpful, warm , engaging , efficient and very professional. We are tenants and since we moved into the property we had numerous problems and Katie was always very helpful in resolving them. Katie is real pleasure to deal with. She is clearly an asset to 'The Personal Agent'. Thank you so much! Krystyna

A · 18 June 2021 · The Personal Agent Lettings & Management

Agent replied

Thank you for your kind words Krystyna. We are so pleased Katie provided you with outstanding service throughout your time with The Personal Agent!

3/5

Google

We have dealt with the Personal Agent on a couple of occasions and have mixed feelings about their service. We let our flat through them and the lettings team were absolutely brilliant, they were very responsive, very proactive and found us a great tenant paying £100 pcm more than another agent valued our flat for and £150 more than a similar flat in the building that had recently been let by another agent. I would highly recommend them over any other letting agent in the area. We then decided to sell the flat and again the sales team were brilliant, were responsive, kept us fully up to date, generated plenty of viewings and found us an investor who has bought the flat with the tenants in place at a price we were happy with. Unfortunately, the experience from the point where we accepted an offer has been terrible. We dealt with Ren and were having to always chase for answers to questions which we had to ask multiple times. We were often promised that she would return our call and then didn't but would just respond with an email a day later. Emails written to us were full of mistakes an even though we asked to both be copied into the same email this often wasn't the case which did make it seem like she didn't really care. When we phoned Ren to get an update and did get hold of her she didn't seem to know the answers to a lot of our very basic questions and on more than one occasion we were given information that she openly said had 'guessed' and actually related to a completely different property transaction to our own. We had to do a lot of the chasing of the deal and in our experience the sale was not progressed at all by the agent, all we got was Ren forwarding emails to us that our solicitor had already sent us. When our exchange was delayed one Friday we were explicitly told by Ren she would personally chase it up on the Monday and when we emailed her on the Monday afternoon having not heard from her we received an out of office reply so she clearly had no intention of chasing it up for us. We exchanged over a week ago and have actually now completed on our sale but we haven't had any phone call or even a courtesy email from anyone at The Personal Agent since. Overall we have been left feeling frustrated and ultimately ended up feeling like we haven't received a personal service.

Aidan · 13 June 2021 · The Personal Agent Epsom (2 West Street)

Agent replied

“Thank you for bringing this matter to our attention and we were delighted to hear you were very happy with the Sales and Lettings side of our business. Naturally it was disappointing that our progression side fell short of your expectations and this is something we take extremely seriously. Rest assured we will undertake a full investigation and speak to the staff member in question, but hope this will not affect you using our services again in the future. All the very best.”

5/5

Google

Tom, George, Callum and the team have been amazing in helping us to sell and buy our properties. Tom and George have gone above and beyond in our endeavours and are continuing to do so. Their marketing and sale methods are great to secure a swift sale as well as assisting us in our purchase being very professional. I would highly recommend these guys for sure.

Sand · 7 June 2021 · The Personal Agent Banstead

Agent replied

Thank you for your review. We are so pleased that Tom, George, Callum and the team provided you with excellent service during your time with The Personal Agent. We hope you enjoy your new home!

5/5

Google

I would like to thank Joseph Edwardson for all his efforts in finding me the perfect property. He was always responsive updating me on all new properties coming in. it has taken nearly a year to secure a property and Personal agent have done an amazing job and would certainly recommend.

Sofia · 28 May 2021 · The Personal Agent Epsom (2 West Street)

Agent replied

Thank you for your feedback Sofia. We are pleased to hear Joseph provided you with outstanding service. We work hard to exceed expectations like yours!

5/5

Google

Daniel Bennet and the whole team of the Personal Agent have been absolutely amazing and super professional over the last months supporting us in trying to find our dream house in Stoneleigh. We can't speak higher of the best service they've given us and we'd definitely use their services again in the future.

Marieta · 28 May 2021 · The Personal Agent Stoneleigh

Agent replied

Thank you for your feedback Marieta. Here at The Personal Agent we work hard to meet all our client expectations, we are so pleased that Daniel provided you with outstanding service during your time with us!

5/5

Google

Callum was brilliant and helped us to finde our first house was verry patient,was answered at all my questions and answer all the time at my emails.Verry profesional and friendly. Really your personal agent. Thank you

Raluca · 28 May 2021 · The Personal Agent Banstead

Agent replied

Thank you for your feedback. We are pleased that Callum provided you with excellent service throughout your time with The Personal Agent - Banstead.

5/5

Google

Rating only, no written review.

Jessica · 21 May 2021 · The Personal Agent Banstead

Agent replied

Thank you for your feedback!

5/5

Google

We have worked with Personal Agent Lettings for over 7 years. They are professional and they deliver results. Highly recommend

David · 21 May 2021 · The Personal Agent Lettings & Management

Agent replied

Thank you for your review. Here at The Personal Agent we work hard to exceed our clients expectations.

5/5

Google

We have found all the staff at the Personal Agent to be super helpful and professional. They are very knowledgable and have always worked quickly and effectively. Highly recommend.

A · 19 May 2021 · The Personal Agent Lettings & Management

5/5

Google

Excellent service they suggested a letting price and very quickly found a tenant for me at that price. perfect!

Chris · 14 May 2021 · The Personal Agent Lettings & Management

5/5

Google

after dealing with 4-5 agency in London , i can confirm that the Personal Agent Epsom is the Best Agent in All London , They are True Pro

Yousef · 13 May 2021 · The Personal Agent Epsom (2 West Street)

5/5

Google

I want to thank TPA, and especially Ren, for helping me and my family get through a long and frustrating process of home purchase. Having previous experience with them I can say that The Personal Agent is by far the best Sales and Lettings agent in Epsom and the surrounding areas. Highly recommended.

Spiros · 13 May 2021 · The Personal Agent Epsom (2 West Street)

5/5

Google

I’ve been with Personal Agent for 4yrs and renewed for another 2yrs at a different property. Check in check out had been a stress free process for me and the staff there is very friendly and helpful all times. I’ve been with another top real estate agent for 5yrs before Personal Agent locally and I will definitely choose Personal Agent over them for the excellent service they provide.

Shamalie · 13 May 2021 · The Personal Agent West Ewell

5/5

Google

Proactive, great communication, successful sale, well organised

Chris · 9 May 2021 · The Personal Agent Stoneleigh

Agent replied

Thanks for your review Chris. Here at The Personal Agent we work hard to ensure all clients receive excellent service.

5/5

Google

Ren was such a great help liasing between our solicitors! Would definitely recommend

Phil · 9 May 2021 · The Personal Agent Stoneleigh

Agent replied

Thank you for your feedback Phil. We are pleased to hear Ren provided you with excellent service during your time with The Personal Agent!

5/5

Google

Sold my property through these guys. Callum was professional and delivered a deal over the asking price! Cant recommend enough!

Paul · 9 May 2021 · The Personal Agent Banstead

Agent replied

Thank you for your review Paul. We are pleased that Callum provided you with excellent service during your time with us!

4/5

Google

I found them to be staight forward to deal with and accuate with the information provided

Rizwan · 2 May 2021 · The Personal Agent Stoneleigh

Agent replied

Thank you for your feedback. We are so pleased that the team provided you with efficient and professional service!

1/5

Google

Rating only, no written review.

Christine · 2 May 2021 · The Personal Agent Banstead

Agent replied

Dear Christine, Apologises that your experience when looking for a property through our agency was not a successful one. Even though you didn’t sell or purchase a property through us it’s important that all clients have a positive experience. I’m glad to hear you have now found a property and are happy in your new home.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about The Personal Agent

Which The Personal Agent office has the most reviews?

Epsom (2 West Street) has the most, with 1,052 reviews rated 4.9 out of 5, followed by Banstead with 579.

Where are the The Personal Agent offices?

The five The Personal Agent offices, by town:

Has The Personal Agent won any awards?

Yes. In The Trusted Agent 2026 awards: The Personal Agent, Epsom won Platinum; The Personal Agent, Stoneleigh won Trusted Agent; The Personal Agent, Banstead won Trusted Agent.

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