5/5
GoogleBig thanks to Morgan for continuing to help us facilitate a sale of our property in Epsom. Very happy to say he had our best interests in mind and did what he could to help us out during this time which is much appreciated
Trusted Agent profile · Surrey
Verified
The Personal Agent estate agents in Epsom, Banstead, Stoneleigh and 2 more
★★★★★
3,884 reviews across 7 offices and 4 platforms
The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,884 reviews on four platforms, rated 4.9 out of 5 overall.
2,847
Reviews on Google
All 7 offices
40
Reviews on Facebook
All 7 offices
996
Reviews on Trustpilot
All 7 offices
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
The Personal Agent's seven offices, most reviewed first. Each has its own page.
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,591 reviews · 555 on Google (4.9)104 in the last 90 days
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,104 reviews · 1,103 on Google (4.9)84 in the last 90 days
- The Personal Agent Banstead141 High Street, SM7 2NS579 reviews · 579 on Google (4.9)15 in the last 90 days
- The Personal Agent Stoneleigh62 Stoneleigh Broadway, KT17 2HS489 reviews · 489 on Google (4.8)13 in the last 90 days
- The Personal Agent Lettings & Management163 High Street, KT19 8EW164 reviews · 164 on Google (4.6)2 in the last 90 days
- The Personal Agent Epsom and Ewell163 High Street, Epsom, KT19 8EW158 reviews · 158 on Google (4.6)2 in the last 90 days
- The Personal Agent West Ewell220 Chessington Road, KT19 9XA23 reviews · 23 on Google (4.8)0 in the last 90 days
Awards
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
The Personal Agent is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
EA Masters winners in three years, the group and its branches: 2026, 2020, 2019.
EA Masters by year, 2020 to 2019
2020 1 award EA Masters 2020 winners
- WinnerEA Masters 2020: Best Estate Agent Guide 2021 award winning agency, Sales, South West London
2019 1 award EA Masters 2019 winners
- WinnerEA Masters 2019: Best Estate Agent Guide 2020 award winning agency, Sales and Lettings, South West London
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
The British Property Awards
The Personal Agent and its branches won awards at The British Property Awards in three years, most recently 2025.
British Property Awards winners in three years, the group and its branches: 2025, 2024, 2023.
British Property Awards by year, 2025 to 2023
2025 3 Gold The British Property Awards 2025 winners
- GoldThe British Property Awards 2025: Estate Agent in EpsomEpsom (2 West Street)
- GoldThe British Property Awards 2025: Regional Estate Agent, South East (Surrey)Epsom (2 West Street)
- GoldThe British Property Awards 2025: Letting Agent in EpsomEpsom (2 West Street)
2024 3 Gold and 1 Bronze across two branches The British Property Awards 2024 winners
- GoldThe British Property Awards 2024: Estate Agent in EpsomEpsom (2 West Street)
- GoldThe British Property Awards 2024: Letting Agent in EpsomEpsom (2 West Street)
- BronzeThe British Property Awards 2024: Regional Letting Agent, South East (Surrey)Epsom (2 West Street)
- GoldThe British Property Awards 2024: Estate Agent in BansteadBanstead
2023 1 Gold The British Property Awards 2023 winners
- GoldThe British Property Awards 2023: Letting Agent in EpsomEpsom (2 West Street)
Source: The British Property Awards winners lists, as published, linked by year.
Latest reviews from every office of The Personal Agent
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleSales progressor, Sarah Goddard, has been a dream! We purchased a property being dealt with by The Personal Agent and Sarah did more for us then all of the solicitors involved in the chain. Great communication and so lovely! If we need a property sale in the future, we will 100% be going with The Personal Agent now thank you to Sarah and her hard work. We really appreciate all of your time, thank you so much! Original review - We had a lovely viewing with Rosie, she was very informative and willing to answer questions, but equally not to pushy and allowed us to take our time with the viewing. Impressed with personal agents marketing and communication along the way so far too.
5/5
TrustpilotSamantha and the team at the Banstead…
Samantha and the team at the Banstead branch have been amazing. I haven't gone through a sale of a property before and they have been very supportive and knowledgeable through the whole process. I thought the viewings would be overwhelming, but they managed the process professionally and calmly; I just had to leave the house (my choice), the rest was taken care of. The subsequent offers submitted were also completely managed by the team and I felt informed at every stage. Great teamwork by the branch led by George, the manager, who has also been involved and checking in with me. THANK YOU!
5/5
TrustpilotProfessional service
Callum being very helpful to source tenants for me, he is professional and efficient, good job👍
5/5
TrustpilotThank you Callum for making the process…
Thank you Callum for making the process so easy and efficient. You’ve always been on the other line ready to answer all of my questions. We cannot wait to move home! Thank you
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleToday we had a viewing with Rosie She ensured that all our questions were answered and that we had a thorough understanding of the property.
5/5
GoogleBig thanks to Morgan for continuing to help us facilitate a sale of our property in Epsom. Very happy to say he had our best interests in mind and did what he could to help us out during this time which is much appreciated
5/5
GoogleThis is a review for Rosie, not the personal agent company Epsom. She went out of her way to make myself and my partner comfortable, giving detailed information on each property. I definitely recommend her.
5/5
GoogleSales progressor, Sarah Goddard, has been a dream! We purchased a property being dealt with by The Personal Agent and Sarah did more for us then all of the solicitors involved in the chain. Great communication and so lovely! If we need a property sale in the future, we will 100% be going with The Personal Agent now thank you to Sarah and her hard work. We really appreciate all of your time, thank you so much! Original review - We had a lovely viewing with Rosie, she was very informative and willing to answer questions, but equally not to pushy and allowed us to take our time with the viewing. Impressed with personal agents marketing and communication along the way so far too.
5/5
TrustpilotProfessional and friendly.
We have been very impressed with Samantha and Rupert at the Banstead office during the sales process. Always very professional, efficient and friendly to deal with. They have a good knowledge of the local area and we would highly recommend them.
5/5
GoogleSamantha is the best of the best, would 100% recommend!
5/5
GoogleSarah was amazing! Incredibly helpful, friendly and kind. Let us take our time to view the property, answered all our questions and even pointed out positives in relation to the property and Banstead that we were not aware of. Very impressed!
5/5
GoogleWe were lucky to have Samantha Voller as our agent in our recent purchase of our property, and I couldn't be more satisfied with the experience. Samantha not only professional and knowledgeable but also displayed remarkable patience and friendliness throughout the entire process. Best thing was she managed to negotiate with vendor all that we asked for and made us feel she was on our side.
5/5
GoogleVery nice experience so far with this agency while we’re looking for a property to buy, especially with Samantha, who was great at presenting us some amazing houses in the Banstead and surrounding areas.
5/5
TrustpilotMe and wife we’ve recently started…
Me and wife we’ve recently started searching for a property to buy and Samantha Voller was very helpful, kind and friendly, her colleagues too. We’re highly optimistic that we will find our dream house with their help.
5/5
GoogleRating only, no written review.
Agent replied
Thank you for your feedback Les. We are pleased that the team provided you with excellent service!
5/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about The Personal Agent
Which office of The Personal Agent has the most reviews?
Epsom (2 West Street) has the most, with 1,591 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,104.
Where are The Personal Agent's offices?
The Personal Agent's seven offices, by town:
- Banstead: 141 High Street, Banstead, Surrey, SM7 2NS
- Epsom (2 West Street): 2 West Street, Epsom, KT18 7RG
- Epsom (2 West Street): 2 West Street, Epsom, Surrey, KT18 7RG
- Epsom and Ewell: 163 High Street, Epsom, Epsom and Ewell, KT19 8EW
- Lettings & Management: 163 High Street, Epsom, Surrey, KT19 8EW
- Stoneleigh: 62 Stoneleigh Broadway, Surrey, KT17 2HS
- West Ewell: 220 Chessington Road, West Ewell, Surrey, KT19 9XA
Has The Personal Agent won any awards?
Yes. In The Trusted Agent 2026 awards, Epsom won Platinum, Stoneleigh won Trusted Agent and Banstead won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 10 other industry awards since 2019.
