Trusted Agent profile · Surrey

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The Personal Agent estate agents in Epsom, Banstead, Stoneleigh and 2 more

4.9

★★★★★ Excellent

3,884 reviews across 7 offices and 4 platforms

www.thepersonalagent.co.uk

The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,884 reviews on four platforms, rated 4.9 out of 5 overall.

Google logo

4.9 / 5

2,847

Reviews on Google

All 7 offices

Facebook logo

4.6 / 5

40

Reviews on Facebook

All 7 offices

Trustpilot logo

996

Reviews on Trustpilot

All 7 offices

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Sellers1 review

5.0 / 5 Friendly and helpful. Often checked in and were happy to help with any questions or concerns.HOME, 24 June 2022Read the review from sellers

Our offices

The Personal Agent's seven offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

The Personal Agent is among EA Masters 2026 winners.

EA Masters winners in three years, the group and its branches: 2026, 2020, 2019.

EA Masters by year, 2020 to 2019

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

The British Property Awards

The Personal Agent and its branches won awards at The British Property Awards in three years, most recently 2025.

British Property Awards winners in three years, the group and its branches: 2025, 2024, 2023.

British Property Awards by year, 2025 to 2023

Source: The British Property Awards winners lists, as published, linked by year.

Latest reviews from every office of The Personal Agent

Newest first, from every platform, with the office each review is about. First names only.

5/5

Trustpilot

Samantha was very polite and…

Samantha was very polite and professional when showing us properties through the personal agency .

Steve · 16 December 2023 · The Personal Agent Epsom (2 West Street)

5/5

Google

Viewed a property arranged by Adam. Punctual, well prepared and provided quick response to all follow up questions we have. Thanks.

V · 16 December 2023 · The Personal Agent Epsom (2 West Street)

5/5

Trustpilot

Samantha Voller

Samantha Voller was knowledgeable, supportive and attentive to our needs in finding a property with The Personal Agents and we would definitely recommend her to friends and family as a personal contact

Charlotte · 16 December 2023 · The Personal Agent Epsom (2 West Street)

5/5

Trustpilot

They were very responsive

They were very responsive, answered calls and replied to emails on the same day. And I like the way they incorporate information provided by Locrating on their website. Viewed a house arranged by Adam. He was punctual and well prepared, was always able to provide helpful information on site and quick reply to any followup questions.

Viki · 14 December 2023 · The Personal Agent Epsom (2 West Street)

5/5

Trustpilot

Excellent

Hi I have very good experience with all staff. when I called, they answered all my question and doubts clearly and properly. completed all paper work quickly,so I am very happy to say this. Harish

Haris · 13 December 2023 · The Personal Agent Epsom (2 West Street)

5/5

Trustpilot

Credit where credit due

Just dealt with lettings Epsom branch and felt I needed to highly recommend them. Chris fulfilled my requirements on a professional and friendly level.

Sharyn · 13 December 2023 · The Personal Agent Epsom (2 West Street)

5/5

Trustpilot

Great Professional Service!

Chris from The Personal Agent provided an exceptional service on the last property I rented. His attentiveness, knowledge, and professionalism made the entire process seamless. He ensured all my requirements were met promptly. I highly recommend Chris and The Personal Agent for their outstanding dedication to their clients.

D · 13 December 2023 · The Personal Agent Epsom (2 West Street)

5/5

Trustpilot

Good work

Chris and the team at The Personal agent made my local rental experience very easy. From initial viewing to finalising all the paperwork it was a breeze and i would definitely recommend them to anyone looking to rent in the area.

Paul · 12 December 2023 · The Personal Agent Epsom (2 West Street)

5/5

Trustpilot

Chris Sweby has done an excellent job…

Chris Sweby has done an excellent job marketing the property and finding a suitable tenant on time. He has been approachable and proactive throughout the process. I've been dealing with Personal agents in past as a tenant, as home buyer in 2018, and now they manage my property and I've had great experience with Cheryl and her team over these years. Highly recommend Personal agents!

S · 11 December 2023 · The Personal Agent Epsom (2 West Street)

5/5

Trustpilot

Working with Sara West was a very…

Working with Sara West was a very enjoyable experience, Sarah has the ability to really tune in to what i was looking for, and is not pushy at all, kind and thoughtful, thankyou

Barry · 10 December 2023 · The Personal Agent Epsom (2 West Street)

5/5

Google

I dealt with Rosie and the whole process was smooth from start to finish. Very organised, great communication and also, very friendly. 100% recommend.

Carly · 9 December 2023 · The Personal Agent Epsom (2 West Street)

5/5

Google

We interacted with Adam and Chris on arranging a viewing of a house at a convenient time, making an offer and then having that offer accepted and having guidance on the next steps after that. Both Adam and Chris were extremely helpful, very clear on communication, and timely, not leaving us in the unknown at any moment of time. I particularly appreciated Adam’s call before end of a working day to give me an update on where we were. Thank you guys, you are stars!

Dina · 9 December 2023 · The Personal Agent Epsom (2 West Street)

5/5

Google

Met with Rosie today for a viewing at a lovely period apartment in Epsom. Went great, she was very professional and informative with a wealth of knowledge about the property, development and local areas. I would definitely recommend her services and the agent she works with! Thanks again 😊 …

Sean · 9 December 2023 · The Personal Agent Epsom (2 West Street)

5/5

Trustpilot

The Personal

The Personal, they have been very helpful and supportive. I would work with them again and recommend to all my friends and family. Thank you all ! Hilal S.

Hilal · 8 December 2023 · The Personal Agent Epsom (2 West Street)

5/5

Trustpilot

Great experience

Samantha was very knowledgeable about the property she showed me and very happy to assist with my enquires. I found her professional and friendly and look forward to viewing more houses with The Personal Agent! Thank you

Amy · 7 December 2023 · The Personal Agent Epsom (2 West Street)

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about The Personal Agent

Which office of The Personal Agent has the most reviews?

Epsom (2 West Street) has the most, with 1,591 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,104.

Where are The Personal Agent's offices?

The Personal Agent's seven offices, by town:

Has The Personal Agent won any awards?

Yes. In The Trusted Agent 2026 awards, Epsom won Platinum, Stoneleigh won Trusted Agent and Banstead won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 10 other industry awards since 2019.

Reviews may appear on more than one platform.

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