Trusted Agent profile · Surrey
Verified
★★★★★
3,890 reviews across 7 offices and 4 platforms
The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,890 reviews on four platforms, rated 4.9 out of 5 overall.
2,853
Reviews on Google
All 7 offices
40
Reviews on Facebook
All 7 offices
996
Reviews on Trustpilot
All 7 offices
Tell us what you need and up to 3 trusted local agents will be in touch.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The Personal Agent's seven offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
The Personal Agent is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2026, 2020, 2019.
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
The Personal Agent and its branches won awards at The British Property Awards in three years, most recently 2025.
British Property Awards winners in three years, the group and its branches: 2025, 2024, 2023.
2025 3 Gold The British Property Awards 2025 winners
2024 3 Gold and 1 Bronze across two branches The British Property Awards 2024 winners
2023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleWe’ve received fantastic support selling our property with The Personal Agent in Epsom. A very quick and efficient team, we’ve felt confident in working with Gareth, Adam and Morgan (as well as the wider team.) We have had great communication throughout the process.
5/5
GoogleAdam was great at our recent house viewing! He allowed us to view the property at our own pace and he had all the information we needed and answered all the questions we had. Communication after this viewing was also great. Great experience so far!
5/5
GoogleGreat experience, highly recommended.
4/5
GoogleRecently sold and purchased through the Personal Agent. Paul was helpful.
5/5
GoogleI had a view with Anna. She is very helpful, friendly and professional. Excellent
5/5
GoogleWe would like to thank Frank for his continued support, tenacity and professionalism throughout the transaction in order to achieve a swift and successful conclusion. Well done Frank!
5/5
GoogleI had a few viewings with Myles, he’s a great agent who took the time to understand my needs and show me a great calibre of properties. I really appreciate his responsiveness and flexibility on viewing times. He’s very knowledgeable about the area which was super helpful as I’m new to Stoneleigh. I will definitely work with him again and highly recommend anyone looking in the Stoneleigh area get in touch.
5/5
GooglePaul Davis helped us complete the purchase our property in just under 3 months from the date of offer. Throughout the process he kept us updated on the progress, get prompt answers from the sellers and also helped negotiate a reduction in the price based on the survey results. We are quite pleased with the outcome and would be happy to recommend Paul and his team for both sellers and buyers
5/5
GoogleI have been using PA for close to 10 years on rental, sale & purchase of properties. I have always been very impressed with their work ethic and attention to detail. During my recent sale, Sam has been in close contact and kept me up to date with everything that's going on and done it in a polite and cheery manner. Would not hesitate to use again and would highly recommend.
5/5
TrustpilotWELL SOLD
Thank you to all at The Personal Agent! It was a longer than expected process but our designated agent John was excellent, remained calm & collected through some tough negotiating, and.. we got there in the end! I witnessed an enthusiastic, efficient, hard working team who quickly found proceed-able purchasers for our families home and communicated clearly throughout the lengthy process that followed. Well done John and all. Highly recommended.
5/5
TrustpilotSamantha and team at The Personal Agent…
Samantha and team at The Personal Agent were great to work with. I switched from another agent, and was keen to accelerate the sale of my property. They were professional and very communicative, which was much appreciated. I would highly recommend.
5/5
TrustpilotThe personal agent was brilliant all…
The personal agent was brilliant all the way. Callum is brilliant was always there to help walk us through the process. Couldnt be happier. Thank you so much.
5/5
GoogleFirst time I have viewed with this company and I was very impressed! I am registered with many agents but found Samantha to be especially pleasant, efficient and helpful.
5/5
GoogleAnna thank you for showing us around today you were so nice and explained a lot of ideas of how we could change things to suit our needs. Unfortunately, it was not for us. Anna however you are brilliant at what you do. Thank you Kind Regards,
5/5
GoogleAnna thank you for showing us around today you were so nice and explained a lot of ideas of how we could change things to suit our needs. Unfortunately, it was not for us. Anna however you are brilliant at what you do. Thank you Kind Regards,
5/5
GoogleGreat service, fast replies, efficient team. Every call returned and very efficient at chasing up where necessary. Many thanks to Dan, Ben, John and Frank. Highly recommend Personal Agent.
5/5
GoogleRosie was brilliant. Knew so much about the property and was generally super friendly and helpful. We really enjoyed the viewing and this was elevated by how knowledgeable and welcoming Rosie was. Thank you.
5/5
GoogleRay gave us a tour around a property as prospective first time buyers. He was very kind, helpful and was sure that all of our questions were answered. I look forward to continuing my property search with The Personal Agent, Epsom.
5/5
TrustpilotExcellent service
We’ve received fantastic support selling our property with The Personal Agent in Epsom. A very quick and efficient team, we’ve felt confident in working with Gareth, Adam and Morgan (as well as the wider team.) We have had great communication throughout the process.
5/5
TrustpilotGreat house viewing!
Adam was great at our recent house viewing! He allowed us to view the property at our own pace and he had all the information we needed and answered all the questions we had. Communication after this viewing was also great. Great experience so far!
5/5
TrustpilotDear Samantha from Personal agent,
Dear Samantha from Personal agent,I wanted to extend my sincerest gratitude for your exceptional assistance during the recent house inspection. Your knowledge, professionalism, and genuine willingness to help made the entire process smooth and enjoyable.Your insights and guidance were invaluable, and I truly appreciated the effort you put into ensuring all my queries were addressed. Your dedication to your work is commendable, and it's clear that you are incredibly passionate about helping your clients find their ideal homes.Thank you once again for your outstanding support throughout this journey. You've set a remarkable standard for what it means to be an excellent house sales agent.Warm regards,Ayo
5/5
TrustpilotResponsible and helpful staff…
Responsible and helpful staff especially Ray. Good experience!
5/5
TrustpilotGreat Team!
Adam Latter communicated swiftly and efficiently by email and arranged a viewing within hours of my request. He turned out in the pouring rain and was prepared, knowledgeable, friendly and professional. My first 2 contacts were with Bradley Snape, Lettings Manager who was also really helpful. Whilst we weren't needing any help with lettings at that time he pointed us in the right direction and made sure things happened. He was really friendly over Xmas when we popped in and then picked up emails and got everything moving. Great teamwork between the 2 offices. Highly recommend.
5/5
TrustpilotSam asked all of my questions and i was…
Sam asked all of my questions and i was no wat rushed around my viewing of the house.Very helpful.Andy.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Epsom (2 West Street) has the most, with 1,598 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,104.
The Personal Agent's seven offices, by town:
Yes. In The Trusted Agent 2026 awards, Epsom won Platinum, Stoneleigh won Trusted Agent and Banstead won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 10 other industry awards since 2019.
