5/5
TrustpilotExemplary service
Personal Agent are always prompt and helpful, which is what a client wants in a letting agency.All queries are dealt with promptly by Michelle and her team and as a landlord I can't ask for more!
Trusted Agent profile · Surrey
Verified
The Personal Agent estate agents in Epsom, Banstead, Stoneleigh and 2 more
★★★★★
3,891 reviews across 7 offices and 4 platforms
The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,891 reviews on four platforms, rated 4.9 out of 5 overall.
2,853
Reviews on Google
All 7 offices
40
Reviews on Facebook
All 7 offices
997
Reviews on Trustpilot
All 7 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
The Personal Agent's seven offices, most reviewed first. Each has its own page.
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,599 reviews · 562 on Google (4.9)114 in the last 90 days
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,104 reviews · 1,103 on Google (4.9)84 in the last 90 days
- The Personal Agent Banstead141 High Street, SM7 2NS579 reviews · 579 on Google (4.9)15 in the last 90 days
- The Personal Agent Stoneleigh62 Stoneleigh Broadway, KT17 2HS489 reviews · 489 on Google (4.8)13 in the last 90 days
- The Personal Agent Lettings & Management163 High Street, KT19 8EW164 reviews · 164 on Google (4.6)2 in the last 90 days
- The Personal Agent Epsom and Ewell163 High Street, Epsom, KT19 8EW158 reviews · 158 on Google (4.6)2 in the last 90 days
- The Personal Agent West Ewell220 Chessington Road, KT19 9XA23 reviews · 23 on Google (4.8)0 in the last 90 days
Latest reviews from every office of The Personal Agent
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
TrustpilotQuick sale
Thanks Adam Latter for all your help to sell out flat! Great experience, we already recommend you to friends ;)Lorena and Carlos
5/5
TrustpilotJust sold my property with Personal agent
Just sold my property with Personal agent and we have been really pleased with the whole experience . So pleased with the professional experience of Accompanied viewings through to constant updates on feedback . All the team have really worked hard to get us sold to get the best possible results. Once our sale was agreed Sarah Goddard was on top of the progression and worked hard between solicitors and buyers to get to exchange . This is my 2nd experience with personal agent and would highly recommend .
5/5
TrustpilotTruly personal experience
Adam at the Personal Agent in Epsom has really taken the time to listen to what we are looking for in our next purchase which makes such a difference as it’s frustrating when properties completely outside of our interest (and catchment especially!) are pushed and promoted from other agencies. He has taken the time to highlight key aspects that are important to us at the properties viewed so far and he is a genuinely lovely person to deal with.
5/5
GoogleHad a great viewing with Rosie today. She was helpful and flexible and answered most of my questions.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleJohn Ramsey at The Personal Agents has been very supportive throughout my property purchase and I am now happily moved in to my new home
5/5
GoogleRosie kept me informed about her delay, providing comprehensive details about the property and addressing all my questions. My viewing experience was enjoyable.
5/5
GoogleWe recently purchased a property in Epsom through The Personal Agent and it is my pleasure to recommend John and the team at the Epsom branch. The whole customer experience from the video presentation at the outset to the key handover on completion was excellently handled and we will definitely use them again.
5/5
GoogleRay was helpful, polite and effective in every issue the sale and chain raised. He made the chain run as smooth as possible and even when spanners were thrown into the mix, he was swift and excellent at trouble shooting! 5 star service. Thank you
5/5
GoogleAdam was great at our recent house viewing! He allowed us to view the property at our own pace and he had all the information we needed and answered all the questions we had. Communication after this viewing was also great. Great experience so far!
5/5
GoogleWe’ve received fantastic support selling our property with The Personal Agent in Epsom. A very quick and efficient team, we’ve felt confident in working with Gareth, Adam and Morgan (as well as the wider team.) We have had great communication throughout the process.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleA lovely experience thank you ☺️
5/5
Google1st class service, many thanks. AJS.
5/5
GoogleMany thank you for a quick turnaround on arranging the first viewing in such short notice. Really appreciated on the effort this agent tried for their customers.
5/5
GoogleBuying property can be testing, and I have to say Sarah was great when we were shown around a potential property.
5/5
GoogleAmazing customer service. Very pleased with the service, attention to detail and communication provided during the sale of my property. Thank you so much for a positive experience.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
The Personal Agent is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- South West London
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- South West London Sales and Lettings
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
The British Property Awards
The Personal Agent and its branches won awards at The British Property Awards in three years, most recently 2025.
British Property Awards winners in three years, the group and its branches: 2023, 2024, 2025.
British Property Awards by year, 2023 to 2025
2025 3 Gold The British Property Awards 2025 winners
- GoldThe British Property Awards 2025: Regional Estate Agent, South East (Surrey)Epsom (2 West Street)
- Local Gold (2)The British Property Awards 2025
2024 3 Gold and 1 Bronze across two branches The British Property Awards 2024 winners
- BronzeThe British Property Awards 2024: Regional Letting Agent, South East (Surrey)Epsom (2 West Street)
- Local Gold (3)The British Property Awards 2024
2023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Questions about The Personal Agent
Which office of The Personal Agent has the most reviews?
Epsom (2 West Street) has the most, with 1,599 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,104.
Where are The Personal Agent's offices?
The Personal Agent's seven offices, by town:
- Banstead: 141 High Street, Banstead, Surrey, SM7 2NS
- Epsom (2 West Street): 2 West Street, Epsom, KT18 7RG
- Epsom (2 West Street): 2 West Street, Epsom, Surrey, KT18 7RG
- Epsom and Ewell: 163 High Street, Epsom, Epsom and Ewell, KT19 8EW
- Lettings & Management: 163 High Street, Epsom, Surrey, KT19 8EW
- Stoneleigh: 62 Stoneleigh Broadway, Surrey, KT17 2HS
- West Ewell: 220 Chessington Road, West Ewell, Surrey, KT19 9XA
Has The Personal Agent won any awards?
Yes. In The Trusted Agent 2026 awards, Epsom won Platinum, Stoneleigh won Trusted Agent and Banstead won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 10 other industry awards since 2019.
