5/5
GoogleRare to find an estate agent who is genuine and honest. Sarah was knowledgeable and did a fantastic job of showing us around
Trusted Agent profile · Surrey
Verified
The Personal Agent estate agents in Epsom, Banstead, Stoneleigh and 2 more
★★★★★
3,891 reviews across 7 offices and 4 platforms
The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,891 reviews on four platforms, rated 4.9 out of 5 overall.
2,853
Reviews on Google
All 7 offices
40
Reviews on Facebook
All 7 offices
997
Reviews on Trustpilot
All 7 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
The Personal Agent's seven offices, most reviewed first. Each has its own page.
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,599 reviews · 562 on Google (4.9)114 in the last 90 days
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,104 reviews · 1,103 on Google (4.9)84 in the last 90 days
- The Personal Agent Banstead141 High Street, SM7 2NS579 reviews · 579 on Google (4.9)15 in the last 90 days
- The Personal Agent Stoneleigh62 Stoneleigh Broadway, KT17 2HS489 reviews · 489 on Google (4.8)13 in the last 90 days
- The Personal Agent Lettings & Management163 High Street, KT19 8EW164 reviews · 164 on Google (4.6)2 in the last 90 days
- The Personal Agent Epsom and Ewell163 High Street, Epsom, KT19 8EW158 reviews · 158 on Google (4.6)2 in the last 90 days
- The Personal Agent West Ewell220 Chessington Road, KT19 9XA23 reviews · 23 on Google (4.8)0 in the last 90 days
Latest reviews from every office of The Personal Agent
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleCouldn’t recommend enough! The whole selling process was smooth, house was sold quickly and Samantha has helped us all the way by keeping us informed and loading between solicitors.
5/5
GoogleWell presented house and fairly described in the brochure .Sarah from the agency was very personable and helpful and I hope to be able to move forward with this property assuming that my family's requirements can be met and we achieve the sale of our property in good time.
5/5
GoogleSamantha is extremely kind, prompt, professional and genuinely just a great sales agent! We felt like she genuinely had everyone’s best interest at heart. Thank you
5/5
GoogleSarah West of the Banstead branch was very helpful in quickly arranging a viewing of a house. At that viewing, she was friendly and professional, answering all of my queries. I also didn’t feel rushed as enough time was allowed to view the house properly, something that a lot of other agents don’t do.
5/5
GoogleSarah West was very professional when i viewed a house in Banstead recently. Very informative, accommodating and the arrangements and follow ups with her have been excellent. I cannot recommend her services highly enough. Great work.
1/5
GoogleAnother agency happy to sell you the dream, and how their marketing is the best etc etc. Started well but very quickly went downhill due to members of staff leaving. Ultimately we cut ties with them when they arranged a viewing where the client didn't arrive to see the property and they lied saying that the client "didn't like our home" and they were advising us to drop our sale price - we have cameras on the outside of property and had recorded confirmation that they waited and no-one arrived for the viewing. After being lied to we got away as quickly as possible! We have thankfully sold with another agency, and moved, so this is a retroactive review.
Agent replied · 21 June 2024
Dear Bunny Von Honey, Thank you for your review, which i believe is an in-retrospect review. I believe we were selling your home over two years ago, and I cannot see you ever raised concerns re the above, or a complaint for us to investigate. I can assure you we take your comments very seriously and I would urge you to contact us so that we can carry out a full investigation into your claims. Kind regards
5/5
GoogleThe Personal Agent are great, arranging viewings and valuations was easy and convenient. We met Samantha for a viewing, she knew a lot about the property and gave us the space to look round the property freely, we didn’t feel rushed at all. George came to value our house and was also great to speak to. He had a clear strategy of how we could sell our house and knew a lot about the local area.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleGreat attentive agents!
4/5
GoogleVery welcoming & knowledgeable
5/5
GoogleKnowledgeable and interested agent - very helpful
5/5
GoogleRosie was very helpful and informative, thank you
5/5
GoogleExcellent knowledge of the property and surrounding area. Extremely helpful
5/5
GoogleRay was very professional and a great communicator
5/5
GoogleWe viewed 2 similar properties and were given all relevant information, hence the 5 star reiview
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
The Personal Agent is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- South West London
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- South West London Sales and Lettings
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
The British Property Awards
The Personal Agent and its branches won awards at The British Property Awards in three years, most recently 2025.
British Property Awards winners in three years, the group and its branches: 2023, 2024, 2025.
British Property Awards by year, 2023 to 2025
2025 3 Gold The British Property Awards 2025 winners
- GoldThe British Property Awards 2025: Regional Estate Agent, South East (Surrey)Epsom (2 West Street)
- Local Gold (2)The British Property Awards 2025
2024 3 Gold and 1 Bronze across two branches The British Property Awards 2024 winners
- BronzeThe British Property Awards 2024: Regional Letting Agent, South East (Surrey)Epsom (2 West Street)
- Local Gold (3)The British Property Awards 2024
2023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Questions about The Personal Agent
Which office of The Personal Agent has the most reviews?
Epsom (2 West Street) has the most, with 1,599 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,104.
Where are The Personal Agent's offices?
The Personal Agent's seven offices, by town:
- Banstead: 141 High Street, Banstead, Surrey, SM7 2NS
- Epsom (2 West Street): 2 West Street, Epsom, KT18 7RG
- Epsom (2 West Street): 2 West Street, Epsom, Surrey, KT18 7RG
- Epsom and Ewell: 163 High Street, Epsom, Epsom and Ewell, KT19 8EW
- Lettings & Management: 163 High Street, Epsom, Surrey, KT19 8EW
- Stoneleigh: 62 Stoneleigh Broadway, Surrey, KT17 2HS
- West Ewell: 220 Chessington Road, West Ewell, Surrey, KT19 9XA
Has The Personal Agent won any awards?
Yes. In The Trusted Agent 2026 awards, Epsom won Platinum, Stoneleigh won Trusted Agent and Banstead won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 10 other industry awards since 2019.
