5/5
GoogleWe had a really excellent viewing with Ray - personable and friendly and knew a lot about the property and area.
Trusted Agent profile · Surrey
Verified
The Personal Agent estate agents in Epsom, Banstead, Stoneleigh and 2 more
★★★★★
3,891 reviews across 7 offices and 4 platforms
The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,891 reviews on four platforms, rated 4.9 out of 5 overall.
2,853
Reviews on Google
All 7 offices
40
Reviews on Facebook
All 7 offices
997
Reviews on Trustpilot
All 7 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
The Personal Agent's seven offices, most reviewed first. Each has its own page.
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,599 reviews · 562 on Google (4.9)113 in the last 90 days
- The Personal Agent Epsom (2 West Street)2 West Street, KT18 7RG1,104 reviews · 1,103 on Google (4.9)84 in the last 90 days
- The Personal Agent Banstead141 High Street, SM7 2NS579 reviews · 579 on Google (4.9)15 in the last 90 days
- The Personal Agent Stoneleigh62 Stoneleigh Broadway, KT17 2HS489 reviews · 489 on Google (4.8)13 in the last 90 days
- The Personal Agent Lettings & Management163 High Street, KT19 8EW164 reviews · 164 on Google (4.6)2 in the last 90 days
- The Personal Agent Epsom and Ewell163 High Street, Epsom, KT19 8EW158 reviews · 158 on Google (4.6)2 in the last 90 days
- The Personal Agent West Ewell220 Chessington Road, KT19 9XA23 reviews · 23 on Google (4.8)0 in the last 90 days
Latest reviews from every office of The Personal Agent
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleRay was great being professional and also personal at the same time when showing us the property. He explained everything very clearly.
5/5
GoogleFor the 11 Badgers Lodge view today at 14.30, the young lady Rosie was very kind , professional and she provided valuable feedback. Excellent. Evangelia Fragouli
5/5
GoogleRosie has been very informative & very effective when it comes to presenting a property. There was 3 occasions where I was very much guided professionally. All the best for you! Would strongly recommend Rosie 👍
5/5
GoogleI was very pleased with the Personal Agent from the initial valuation through to the purchase. The marketing was excellent and communication excellent and friendly. Sarah kept me informed throughout and really tried to push things through. I definitely recommend them.
5/5
GoogleRating only, no written review.
5/5
GoogleExcellent viewing, Anna was informative & helpful
5/5
TrustpilotThank you for all your help these past…
Thank you for all your help these past few Weeks. Your hard work helped us find our dream home, and we couldn't be more grateful or excited about this milestone.
5/5
TrustpilotCallum and Chris at The Personal Agent…
Callum and Chris at The Personal Agent have been excellent. Chris who initially showed me around the property and again on two other occasion was more than happy to do so on request, he was very knowledgeable about the property and the surrounding area.Chris was brilliant in coordinating everything and answering my multitude of questions. The whole process from my first enquiry to the viewing and my moving in went without a hitch and this is owning to the high level of knowledge and professionalism exhibited by Callum and Chris. A big thanks to both of you.
5/5
TrustpilotFrom the moment we walked into the…
From the moment we walked into the office we were greeted with a smile, team were friendly, professional and super helpful. From start to finish we were kept informed, from valuation and pictures to the viewing's (sorry about giving you the wrong key!) i couldn't of asked for more. A huge thank you to all of the team at The Personal Agent in Epsom, we cannot fault you at all!
5/5
TrustpilotCannot thank Callum Kirkby enough for…
Cannot thank Callum Kirkby enough for such a pleasant experience. Its no news that finding a place to rent can be a difficult thing these days, so it was refreshing to experience such a smooth and positive process through the Personal Agent and Callum in particular, from viewing to keys! Thanks again!!
5/5
TrustpilotGreat personal experience with Callum…
Great personal experience with Callum KirkbyVery professional, consistent and timely manner without delaysExcellent Service
5/5
Trustpilotthe staff were very helpful
the staff were very helpful and kept us up to date by constant liaison with the purchasers. We felt we had a better rapport with them than our Solicitor as they kept `in the loop`
5/5
TrustpilotA pleasure to work with
A relative recommended this company to let and manage my property. I dealt with Bradley Snape in the Epsom office, who was incredibly helpful at guiding me through the process of renting out my property. He was more than happy to answer any questions. As soon as my property was ready to be marketed Bradley ensured it went up online, the photos were done and it was let out in just over a week. Callum was also a pleasure to work with, showing tenants an around the property. They’re an incredibly knowledgable company and the office staff are really responsive and helpful. I’d highly recommend them. I’ve been kept up to date at every stage. I can see why they’ve got such a good reputation on the area.
5/5
TrustpilotSamantha was great
Samantha was great - really friendly and knowledgeable. A thoroughly enjoyable viewing experience!
5/5
TrustpilotI liked to express my appreciation for…
I liked to express my appreciation for the outstanding service Bradley Snape, Letting Manager provided me. His professionalism and efficiency have left a lasting impression on me.I am impressed with how he has been able to meet all of my requirements and goals in a timely manner. I am confident that his other clients will also benefit from the five-star service that he has provided me.
5/5
TrustpilotCallum has been massively helpfull from…
Callum has been massively helpfull from the start very approachable with a good sense of humour but very professional at the same time can’t thank him enough for everything he did for us
5/5
TrustpilotFanatic service I would recommend…
Fanatic service I would recommend Callum and Bradley from the personal agent letting ‘s epsom there were very helpful
5/5
TrustpilotIt’s was great service & communication .
Rating only, no written review.
5/5
TrustpilotBradley at the Personal Agent in Epsom…
Bradley at the Personal Agent in Epsom is super brilliant. He is a efficient, responsible and hard working person. All of my calls were picked up everytime. I never need to leave voice message nor return call. He replied my emails at the same day always. He is also patient to my enquires and deliver professional opinions. He get our jobs done very well. I am trustful with him and let him to manage my property. I highly recommend him to you all. He really deserves it.
5/5
TrustpilotGreat experience with Samantha!
Samantha at the personal agent is absolutely amazing. We had our first viewing today. She is was very professional. She provided us with clear and detailed information being first time buyer. We highly recommend her. Thank you for your time and information.
5/5
TrustpilotProfessional and informative
Oliver was very professional providing us with clear and detailed information given us being first time buyer. We find the information very useful. Highly recommend.
5/5
TrustpilotExcellent
Sarah made sure everything went smoothly and was very professional throughout. She was always quick with email replies which made our experience a lot easier. Very good job :)
5/5
TrustpilotExemplary service
Personal Agent are always prompt and helpful, which is what a client wants in a letting agency.All queries are dealt with promptly by Michelle and her team and as a landlord I can't ask for more!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
The Personal Agent is among EA Masters 2026 winners.
- GoldEA Masters 2026: Best Estate Agent Guide 2027, Sales
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 2020
2020 1 award EA Masters 2020 winners
- Award winning agency (1)EA Masters 2020
- South West London
2019 1 award EA Masters 2019 winners
- Award winning agency (1)EA Masters 2019
- South West London Sales and Lettings
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
The British Property Awards
The Personal Agent and its branches won awards at The British Property Awards in three years, most recently 2025.
British Property Awards winners in three years, the group and its branches: 2023, 2024, 2025.
British Property Awards by year, 2023 to 2025
2025 3 Gold The British Property Awards 2025 winners
- GoldThe British Property Awards 2025: Regional Estate Agent, South East (Surrey)Epsom (2 West Street)
- Local Gold (2)The British Property Awards 2025
2024 3 Gold and 1 Bronze across two branches The British Property Awards 2024 winners
- BronzeThe British Property Awards 2024: Regional Letting Agent, South East (Surrey)Epsom (2 West Street)
- Local Gold (3)The British Property Awards 2024
2023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Questions about The Personal Agent
Which office of The Personal Agent has the most reviews?
Epsom (2 West Street) has the most, with 1,599 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,104.
Where are The Personal Agent's offices?
The Personal Agent's seven offices, by town:
- Banstead: 141 High Street, Banstead, Surrey, SM7 2NS
- Epsom (2 West Street): 2 West Street, Epsom, KT18 7RG
- Epsom (2 West Street): 2 West Street, Epsom, Surrey, KT18 7RG
- Epsom and Ewell: 163 High Street, Epsom, Epsom and Ewell, KT19 8EW
- Lettings & Management: 163 High Street, Epsom, Surrey, KT19 8EW
- Stoneleigh: 62 Stoneleigh Broadway, Surrey, KT17 2HS
- West Ewell: 220 Chessington Road, West Ewell, Surrey, KT19 9XA
Has The Personal Agent won any awards?
Yes. In The Trusted Agent 2026 awards, Epsom won Platinum, Stoneleigh won Trusted Agent and Banstead won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 10 other industry awards since 2019.
