Trusted Agent profile · Surrey

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The Personal Agent estate agents in Epsom, Banstead, Stoneleigh and 2 more

4.9

★★★★★ Excellent

3,890 reviews across 7 offices and 4 platforms

www.thepersonalagent.co.uk

The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,890 reviews on four platforms, rated 4.9 out of 5 overall.

Google logo

4.9 / 5

2,853

Reviews on Google

All 7 offices

Facebook logo

4.6 / 5

40

Reviews on Facebook

All 7 offices

Trustpilot logo

996

Reviews on Trustpilot

All 7 offices

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Sellers1 review

5.0 / 5 Friendly and helpful. Often checked in and were happy to help with any questions or concerns.HOME, 24 June 2022Read the review from sellers

Our offices

The Personal Agent's seven offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

The Personal Agent is among EA Masters 2026 winners.

EA Masters winners in three years, the group and its branches: 2026, 2020, 2019.

EA Masters by year, 2020 to 2019

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

The British Property Awards

The Personal Agent and its branches won awards at The British Property Awards in three years, most recently 2025.

British Property Awards winners in three years, the group and its branches: 2025, 2024, 2023.

British Property Awards by year, 2025 to 2023

Source: The British Property Awards winners lists, as published, linked by year.

Latest reviews from every office of The Personal Agent

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Viewed a property arranged by Adam. Punctual, well prepared and provided quick response to all follow up questions we have. Thanks.

V · 28 December 2023 · The Personal Agent Epsom (2 West Street)

5/5

Google

We have had a great experience with John and his team.we found him professional and dedicated to help us.He was available to answer any questions throughout the process.

Sreenithya · 28 December 2023 · The Personal Agent Epsom (2 West Street)

5/5

Google

I dealt with Rosie and the whole process was smooth from start to finish. Very organised, great communication and also, very friendly. 100% recommend.

Carly · 28 December 2023 · The Personal Agent Epsom (2 West Street)

5/5

Google

We interacted with Adam and Chris on arranging a viewing of a house at a convenient time, making an offer and then having that offer accepted and having guidance on the next steps after that. Both Adam and Chris were extremely helpful, very clear on communication, and timely, not leaving us in the unknown at any moment of time. I particularly appreciated Adam’s call before end of a working day to give me an update on where we were. Thank you guys, you are stars!

Dina · 28 December 2023 · The Personal Agent Epsom (2 West Street)

5/5

Google

Met with Rosie today for a viewing at a lovely period apartment in Epsom. Went great, she was very professional and informative with a wealth of knowledge about the property, development and local areas. I would definitely recommend her services and the agent she works with! Thanks again 😊 …

Sean · 28 December 2023 · The Personal Agent Epsom (2 West Street)

5/5

Google

Sarah was very professional and guided us around the house well, was also very well informed on the area

Jamie · 24 December 2023 · The Personal Agent Banstead

5/5

Google

Sarah West from the Banstead Branch has a very professional demeanor and is nice to deal with. She is friendly and very helpful.

Dean · 24 December 2023 · The Personal Agent Banstead

5/5

Google

Sarah was at the property just ahead of me and the viewing was conducted very professionally, I never felt hurried and Sarah’s local knowledge was very informative.

Graham · 24 December 2023 · The Personal Agent Banstead

4/5

Google

Sarah from the Personal Agent showed us round a beautiful home today- she let us take our time and ask as many questions as needed- thank you Sarah!

Sam · 24 December 2023 · The Personal Agent Banstead

5/5

Google

Sarah was informative without being pushy, and also friendly and welcoming. We loved the house and will be putting in an offer!

Alice · 24 December 2023 · The Personal Agent Banstead

5/5

Google

Sarah west was very helpful and thoughtful in finding a home for me ,Sarah really tuned in to what i was looking for, not a pushy sales person at all, kind and considerate at all times, thankyou

Barry · 24 December 2023 · The Personal Agent Banstead

5/5

Google

Samantha was very knowledgeable about the property she showed me and very happy to assist with my enquires. I found her professional and friendly and look forward to viewing more houses with The Personal Agent! Thank you!!!

Amy · 24 December 2023 · The Personal Agent Banstead

5/5

Google

It has been a pleasure working with Samantha and Rupert at The Personal Agent - they've always been very professional and friendly and have kept us up to date throughout the whole selling process. They have a good understanding of the local market and we would certainly recommend them.

Vanessa · 24 December 2023 · The Personal Agent Banstead

5/5

Google

Samantha has been amazing in the handling of the sale of our house. She found a buyer very quickly and has been the only sane person in the course of the sale which was very frustrating at times. Charming and smiling personality all the time.

Michael · 24 December 2023 · The Personal Agent Banstead

5/5

Google

The team at the Banstead branch have been amazing. I haven't gone through a sale of a property before and they have been very supportive and knowledgeable through the whole process. I thought the viewings would be overwhelming, but they managed the process professionally and calmly; I just had to leave the house (my choice), the rest was taken care of. The subsequent offers submitted were also completely managed by the team and I felt informed at every stage. Great teamwork by the branch led by George, the manager, who has also been involved and checking in with me. THANK YOU!

Julia · 24 December 2023 · The Personal Agent Banstead

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about The Personal Agent

Which office of The Personal Agent has the most reviews?

Epsom (2 West Street) has the most, with 1,598 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,104.

Where are The Personal Agent's offices?

The Personal Agent's seven offices, by town:

Has The Personal Agent won any awards?

Yes. In The Trusted Agent 2026 awards, Epsom won Platinum, Stoneleigh won Trusted Agent and Banstead won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 10 other industry awards since 2019.

Reviews may appear on more than one platform.

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