How many reviews does The Personal Agent have?

The Personal Agent has 3,890 reviews across its seven offices, rated 4.9 out of 5 overall: 2,853 on Google, 40 on Facebook, 996 on Trustpilot, 1 on The Trusted Agent.

Trusted Agent profile · Surrey

Verified

The Personal Agent estate agents in Epsom, Banstead, Stoneleigh and 2 more

Q: Where are The Personal Agent's offices?

The Personal Agent's seven offices, by town. Banstead: 141 High Street, Banstead, Surrey, SM7 2NS. Epsom (2 West Street): 2 West Street, Epsom, KT18 7RG. Epsom (2 West Street): 2 West Street, Epsom, Surrey, KT18 7RG. Epsom and Ewell: 163 High Street, Epsom, Epsom and Ewell, KT19 8EW. Lettings & Management: 163 High Street, Epsom, Surrey, KT19 8EW. Stoneleigh: 62 Stoneleigh Broadway, Surrey, KT17 2HS. West Ewell: 220 Chessington Road, West Ewell, Surrey, KT19 9XA.

4.9

★★★★★ Excellent

3,890 reviews across 7 offices and 4 platforms

www.thepersonalagent.co.uk

The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,890 reviews on four platforms, rated 4.9 out of 5 overall.

4.9 / 5

2,853

Reviews on Google

All 7 offices

4.6 / 5

Reviews on Facebook

All 7 offices

996

Reviews on Trustpilot

All 7 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Sellers1 review

5.0 / 5 Friendly and helpful. Often checked in and were happy to help with any questions or concerns.HOME, 24 June 2022Read the review from sellers

Our offices

The Personal Agent's seven offices, most reviewed first. Each has its own page.

Latest reviews from every office of The Personal Agent

Newest first, from every platform, with the office each review is about. First names only.

1/5

Google

After previously leaving a 5* review at the beginning of the process of buying a property through The Personal Agent (after being asked by Samantha to do so), I'm amending my review accordingly. The initial viewing was pleasant and Samantha seemed friendly and willing to help, which we were grateful for. However, once liaising directly with the vendors after our second viewing, it came to light that the agents had outrightly lied to both parties, subsequently causing unnecessary pressure and panic. The branch manager, George, and Samantha were constantly (and quite rudely and abruptly) chasing both parties and our solicitors multiple times a day, pushing for unrealistic timeframes that no one had agreed to. Once called out on the relentless chasing, Samantha's response was unprofessional and ultimately stated that it was her job to chase and that our message would not deter her from continuing to chase persistently until completion. Having a number of experiences with estate agents throughout our property search, and speaking with numerous people who have had similar experiences, it seems that most branches of The Personal Agent are only interested in earning their commission, and don't truly care about their clients, which is evident in how both parties are treated. If considering selling or buying a property through any of The Personal Agent branches, I would strongly recommend not to.

Colette · 22 April 2024 · The Personal Agent Banstead

Agent replied · 21 June 2024

Dear Miss Millard, Thank you for your review, and I am sorry that your experience has not been one that we strive for. I can assure we we would never put undue pressure on anyone to move, and we are acting on our vendors instructions. What the vendor said to you is vastly different to what he was saying to us, hence the roll of the Estate agent, the mediator. He was very insistent that he wanted a quick exchange of contracts, and he wanted us to chase the sale through, including talking with the solicitors. Pressure was also being exerted from the top of the chain as as the new build developer was insistent on a 28-day exchange. Once again, we are deeply sorry you feel this way, but we did not lie and only ever carried out our vendors instructions. Our interactions with you have only ever been genuine, and we are happy you have now completed and moved into your new home.

5/5

Google

I had an appointment scheduled with The Personal Agent Banstead Branch. It was great having Sammy to help me with the viewing. She was quite patient and accommodative with my constant rescheduling requests and had a very pleasant demeanour.

Manoj · 22 April 2024 · The Personal Agent Banstead

5/5

Google

Contacted The Personal Agent this morning for a New Malden property but was redirected through to a different office instead. Despite it not being his catchment, Simon was incredibly helpful and very kindly set me up on their system and then he liaised with the correct office to get me a viewing (again, out of his own area). Very helpful and lovely experience, thank you Simon!

Cathi · 22 April 2024 · The Personal Agent Banstead

5/5

Google

I finally exchanged Contracts yesterday and am overjoyed as was a stressful transaction with vendors having chain involved with myself chain free and a first time buyer. Samantha voller went beyond the lime with keeping me updated and calming my nerves she was absolutely fantastic and I cannot recommend her enough. Anybody considering purchasing a property the personal agent is a very excellent agent especially Samantha going above all set standards delivering first class service. Nazad

Nazad · 22 April 2024 · The Personal Agent Banstead

5/5

Google

Having just secured a buyer for our house after just 8 days on the market, Sammy has been brilliant throughout. Professional and courteous, communication has been excellent and feedback prompt. Would highly recommend the Personal Agent and Sammy. Now let's hope she can help us find somewhere to buy!

Luke · 22 April 2024 · The Personal Agent Banstead

5/5

Google