Trusted Agent profile · Surrey
Verified
★★★★★
3,891 reviews across 7 offices and 4 platforms
The Personal Agent has seven offices, in Epsom (three offices), Banstead, Stoneleigh, Epsom and Ewell and West Ewell (Surrey). Together they have 3,891 reviews on four platforms, rated 4.9 out of 5 overall.
2,853
Reviews on Google
All 7 offices
40
Reviews on Facebook
All 7 offices
997
Reviews on Trustpilot
All 7 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The Personal Agent's seven offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleRosie was great, really knowledgable about the areas and the properties we went to see. All the viewings went smoothly. We loved one of the properties and she was able to work out a time for our second viewing straight away. My Partner and I would completely recommend the Personal Agent.
5/5
GoogleI viewed a number of properties in stoneleigh and the surrounding areas. The team were very helpful and responsive to my queries. I dealt with Myles and he was incredibly knowledgeable. I will be using the stoneleigh office when I decide to move again.
5/5
TrustpilotSameer is a star!
Sameer was very helpful with our search, kept us updated and made sure we had all information that we needed.
5/5
TrustpilotLetting
I spoke to Bradley on the phone as I wanted to let my house. I was so nervous but Bradley quickly put me at ease with his kind telephone manners.Bradley came to value my house, he was so cheerful,so professional and so honest. He explained and gave me all the information i needed.There was no question too difficult for him to answer. He knew his job well. Thank you so much Bradley.
4/5
TrustpilotVery helpful
Very helpful and was able to answer all the questions. Seemed very busy which put everyone on a time crunch.
5/5
TrustpilotSammy was very thorough and helpful
Sammy was very thorough and helpful, thank you!
5/5
TrustpilotThank you Sammy!
The Personal Agent have been helping us to find our next home. Sammy Voller was extremely helpful, very accommodative with my reschedule requests. Found her to be very approachable and pleasant to talk to. Didn't feel like I am being rushed into finishing the viewing quickly. Thank you Sammy!
5/5
TrustpilotGreat support from Samantha and Ray
Great support from Samantha and Ray! Attention to detail, responsiveness and flexibility is something I value tremendously because I’m usually so pressed for time. The Personal Agent has been wonderful in working with me to get viewings in on weekends and support my search for a perfect home. Thank you.
5/5
TrustpilotSameer at the Epsom letting branch has…
Sameer at the Epsom letting branch has been great from start to finish. Fast responses and great communication. Kept us in the loop on every part of the process and got it done quickly and efficiently for us. Would highly recommend Sameer and the personal agent Epsom.
5/5
TrustpilotViewing of Property
Rosie was a friendly and excellent estate agent who accommodated the viewing experience.
5/5
TrustpilotFast and effective sale
Having just secured a buyer for our house after just 8 days on the market, Sammy has been brilliant throughout. Professional and courteous, communication has been excellent and feedback prompt. Would highly recommend the Personal Agent and Sammy. Now let's hope she can help us find somewhere to buy!
5/5
TrustpilotCallum Kirkby - Thank you!
Callum Kirkby Senior Lettings Negotiator in Epsom has been amazing! We have never been through the renting process before and Callum has done a great job of explaining everything to us. He has been patient and very helpful and has gone above and beyond to make this an easy move for us! Thank you so much for everything ☺️
5/5
TrustpilotCallum was so helpful
Callum was so helpful, he made every step stress and worry free.
1/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleGreat viewing experience with Rosie who arranged to show several properties to us on the same day!
5/5
GoogleJust a quick note to offer my sincere thanks to Mr Chris Shaw at The Personal Agent. Other estate agents in epsom have been unsuccessful in trying to sell my property. Thankfully I then found Chris ar TPA. Chris has skillfully guided me through the somewhat tricky process of selling a leasehold apartment. At all times during the process Chris has been transparent, helpful and upbeat. Chris is a credit to both himself and TPA. If you're thinking of buying or selling a property in or around Epsom I suggest you give TPA and Chris a call - believe me you will not be disappointed with the service that you receive. Thanks again and best regards to all at The Personal Agent. Michael
5/5
GoogleRosie is amazing! The most helpful agent we have had take us out on viewings since we started our search :)
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for The Personal Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
The Personal Agent is among EA Masters 2026 winners.
EA Masters winners in three years, the group and its branches: 2019, 2020, 2026.
EA Masters by year, 2019 to 20202020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
The Personal Agent and its branches won awards at The British Property Awards in three years, most recently 2025.
British Property Awards winners in three years, the group and its branches: 2023, 2024, 2025.
British Property Awards by year, 2023 to 20252025 3 Gold The British Property Awards 2025 winners
2024 3 Gold and 1 Bronze across two branches The British Property Awards 2024 winners
2023 1 Gold The British Property Awards 2023 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Epsom (2 West Street) has the most, with 1,599 reviews rated 4.9 out of 5, followed by Epsom (2 West Street) with 1,104.
The Personal Agent's seven offices, by town:
Yes. In The Trusted Agent 2026 awards, Epsom won Platinum, Stoneleigh won Trusted Agent and Banstead won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 10 other industry awards since 2019.
